# Page 26 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 26 - Is Zoho CRM the right CRM solution for you? Explore 6974 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6974) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 26 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 626-650 of 6974 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SF Scott F. Director of IT Computer Software Used the software for: 2+ years ### "Everyone Needs CRM - Start Here" August 4, 2019 5.0 In taking over a company, I learned they had absolutely ZERO kinds of organization. No CRM, no accounting software, no user details, nothing. They also didn't have the budget for one of the big, interconnected CRM solutions. I chose Zoho CRM to get started because it gave me the best suite of features in the easiest to use interface, with the option to grow and expand. I was able to setup the company, and all the custom fields I needed, within an hour or less, and get to work entering data. A few months later, when everything was on track, we expanded beyond Zoho CRM and brought in other parts of their world, like their accounting programs,remote support, and more. Pros I don't think I have enough room to list all the PROS of Zoho in general, let alone their CRM component. Ti simplify it, I'll start with speed and ease of use first. It can't be easier to get started with Zoho CRM, and within minutes you'll be working towards bettering your company. They have all the basics covered, and their premium paid features take things even further allowing you access to expensive features at affordable prices. The biggest PRO is probably that the CRM component is just a module of a HUGE suite of programs and features, that are all interconnected. So you don't just get CRM, unless that is all you want. If it is, great, and you can customize it to your heart's desire. But if and when you need to grow, it connects with the rest of Zoho's world. Cons There are times where Zoho CRM can be a little bit too simple. Sometimes you just need deeper access, but not often. Review Source VR Verified Reviewer Pharmacist Hospital & Health Care Used the software for: 1-2 years ### "Zoho honest review" September 4, 2020 5.0 Overall Zoho CRM is very well made because it helps me to communicate with my colleagues even away from work. I will definitely share the positive feedback for this software. Pros there are alot of positive qualities about Zoho. It is easy to use and very useful on my workplace specially when our Hospital Administrator want to share some circulars to all employees even you're at home because you can even access it through mobile application. Cons The only thing I don't like on Zoho is that sometimes I need to manually refresh it just to receive my emails but for me its not a deal breaker but its worth noting. Review Source VR Verified Reviewer Managing Director Financial Services Used the software for: 6-12 months ### "Good value for money" November 8, 2019 4.0 It is an easy to use application that offers a good overview of open items, action items and things to do. Pros It is a layered product that you can use with ease, without flooding your screen with more information than you need to follow customer cases. If you want to drill down to more functionality, you can enter it without changing too many screens and wasting time back and forth. Cons It does not offer a direct integration with Zoho projects and the ability to create more layers of information in action items and assign project teams for client cases. The registration process does not have an import function from emails or the web browser - something that could be very helpful when registering a lead from an email or the contact section of a web page. Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Simpler and quicker to use and complete tasks Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Layered information that could be handled easily - Bitrix is too chaotic and you have to change many screens in order to complete an action. Review Source AS Austen S. Partner Financial Services Used the software for: 2+ years ### "Long Time User First Time Reviewer" September 22, 2023 5.0 Fantastic with great support Pros Very customizable and allows me to use it for the different aspects of my business Cons Can get a little clunky sometimes and can get lost in the customization. Reason for choosing Zoho CRM Ease of use Switched from [Jungo](https://www.capterra.com/p/182058/Jungo-Mortgage-CRM/) Company provided. Switched back Review Source SS Suraj S. Lead Recruiter Staffing and Recruiting Used the software for: 2+ years ### "Best CRM "Zoho"" September 13, 2022 5.0 We can easily manage client database and it can be accessed anytime and anywhere without any hassle. Overall excellent experience with Zoho CRM. Pros I like almost everything about Zoho CRM. It's functionality, user interface, data management, email management, account management, ease of access etc. Cons I dont think anything which I dont like. Overall 10/10. Review Source GeraIdo S. Entrepreneur Investment Banking Used the software for: 1-2 years ### "Logiciel indispensable " October 31, 2022 4.0 Dès façon globale je recommande vivement ce logiciel car simple d'utilisation. Pros Pour meilleures gestion de clientèle je pense que c'est le meilleur logiciel que j'ai utilisé jusqu'à prendre. Cons Même s'il reste quelques points d'ombre négatif a corrigé Review Source HM Hanane M. Freelance Marketing and Advertising Used the software for: 6-12 months ### "The coolest app" January 23, 2024 4.0 Honestly .A very unique experience and still like you Pros An effective application for its ease of use, its ability to collect data and simplify operations Cons There are no disadvantages in this application Switched from [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) It provides us with the possibility of managing projects remotely in a very practical way Review Source RKS Rakesh Kumar S. Agency Owner Marketing and Advertising Used the software for: Less than 6 months ### "ZOHO One Review" May 6, 2021 5.0 Overall the experience is just incredible and awesome. Pros Most importantly I loved the easiness of the platform that any newbie or a starter can use it and majorly because it is a tool that can be integrated with all the other important apps we need in day-to-day business operations both internally and externally. Cons Apart from the best features and uses, the clumsiness makes a newbie afraid and he has to go through a learning curve to understand the terminology and the system. I think Zoho should consider adding more tutorials with an aspect of the use of every tool and its usage so that anyone can go ahead and use it. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM A one-stop solution and easiness of integration with seamless workflow and more importantly any app that is needed for all the business needs for automation or workflow made this win for me. Review Source Matthew V. Owner Marketing and Advertising Used the software for: 2+ years ### "Contact management without spending an arm or a leg" November 25, 2019 4.0 Overall positive, I feel like for more established businesses this may still work based on your model. For mine it worked well for quite a few years. Pros Free and low cost monthly to start with. Really affordable. I used Zoho on and off when I first started my business. Came back to it because it is a low cost and overhead can hurt your startup business. It's also very simple to use. Really easy to get set up and its simple interface can be easy to manage for even non tech-savvy people. You can use an app if you are on the go, and it does have some workflow automation for even the low cost plans while integrating with their other software such as invoice and subscriptions. You can also customize fields in Zoho CRM a lot easier than other systems, which works well if the office jargon doesn't quite match. Cons For the free or low cost plans it requires manual work on the users part, which for the cost is not a bad thing. The email marketing in my mind is kind of deceiving, mainly because when I think of email marketing I think of an automation sequence which can follow up with leads based on their interactions. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Cost and Zoho includes an app with all features within your pricing plan. Review Source RW Robin W. Managing Director of Compensation and Benefits Telecommunications Used the software for: 1-2 years ### "Awesome Software" October 13, 2022 5.0 Overall, I'm very impressed with all the options that this software has provided us. We have customized numerous reports for our sales teams, management team and executive team so that they can make decisions based on real time data. We have also customized all our commissions reporting for our retail staff so they can have real time numbers. Pros We use this to automate sales forecasting, sales numbers and results. the Software is super customization and allows for a number of different views of essential data we need insight on to make daily decisions for our individual locations. Cons It takes awhile to acclimate to the way the software works but once you understand the features and functions building your our reporting is simple. Reason for choosing Zoho CRM We were using our POS system for the reporting of sales details but ZOHO proved to be much better at providing a simple one stop shop for all our reporting needs. In addition, all our managing team has access from their phones and/ or tablet devices. And finally the ability to easily customize reports to fit the needs of our ever changing industry. Review Source VR Verified Reviewer Marketing Ops Computer Software Used the software for: 2+ years ### "Zoho CRM, a great cheap alternative" September 16, 2022 4.0 Zoho CRM it's an amazing tool with a great experience, if you work a lot with CRM's and never tested Zoho you should. Pros Zoho CRM it's an amazing CRM for the price you pay, in my opinion it's near the best competitors and it works better in some cases, and the best thing, it's cheaper. Cons It can be a bit buggy sometimes, but nothing that cannot be fixed. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Rohan K. Associate Project Manager Information Technology and Services Used the software for: 1-2 years ### "The Best Solution for Sales and Everything " September 29, 2021 5.0 Pros Zoho CRM is the answer to our sales solutions. It’s a easy to use tool which even a new user can find it easy to understand. Cons Zoho CRM is very good but only if your business can afford giving high cost to this CRM solution. Review Source LB Laurent B. Responsable relation client Sports Used the software for: 2+ years ### "Logiciel de CRM et relation client" July 6, 2023 5.0 Un bon logiciel de CRM avec une agréable accessibilité. Pros Zoho CRM offre de nombreux avantages pour les entreprises. Tout d'abord, il permet de centraliser et d'organiser efficacement toutes les informations liées aux clients, ce qui facilite la gestion des relations client. Cons Il serait intéressant d'améliorer l'interface pour une meilleure utilisation. Review Source VR Verified Reviewer Founder and CEO Marketing and Advertising Used the software for: I used a free trial ### ""Toy block" logo should be a clue" February 5, 2021 2.0 Not good. I tried it but found it to have a not good experience. We went with a combination of PipeDrive, MailChimp, and rather than try to find one software that tries to do it all, we selected the best-in-class software that was integrated with other best-in-class softwares. One-does-it-all is probably not possible, the resources for each component part are probably too much for one company to handle. Pros I tried this a few times and liked that it promised to be an integrated solution. It was easy to become a free trial user...but that is where the easy stopped. Cons Frustrating user interface and user experience. Have some colleagues who use it for forms, and when I get one of their forms it is frustrating and reflects poorly on the sender. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Trying to find a good CRM that does everything. Review Source VR Verified Reviewer Marketing Specialist Information Technology and Services Used the software for: 2+ years ### "A good CRM at a good price for midsize organizations" April 1, 2024 3.0 It was the first CRM we chose as a team for its integrations and price, and it haven't let us down. We've been with Zoho for 3 years now, and it has done its job very well. However, as we grow we fell we need more features that Zoho doesn't bring... but it's great for starters Pros I like the integration with the Zoho ecosystem Its price is more accessible than other options Bulk uploading and downloading works well Customer service is exceptional Cons Some email marketing automations fail us. We have struggled to get certain dashboards to have the right data (in meetings agendas for example) Review Source SH Sajid H. Finance Manager Computer & Network Security Used the software for: 6-12 months ### "Review Zoho CRM" October 9, 2022 5.0 We were struggling to find the right CRM for our business & ZOHO did the difficult part by providing us all the features which we were looking for in a CRM. Sync info, filters, reporting, analysis & Budgeting. I can keep counting on. I would recommend ZOHO CRM, as the best in the market when it comes to cloud based CRMs. Pros Zoho CRM is one of the best available in the market as of now. Creating opportunities to maturing leads, Zoho CRM offers all the features in best user friendly interphase. Managing clients information was never so easy before, on top of that analysis provided, as match to none. Cons Zoho CRM is crafty & takes little time to adjust to the features. Reporting structure is great but requires higher understanding, as Zoho did a great job in synchronizing the information. Review Source AA Anthony A. ceo Financial Services Used the software for: 2+ years ### " My Comprehensive Review of Zoho CRM" April 11, 2024 5.0 My overall experience with Zoho CRM has been largely positive, as it offers a robust set of tools that are instrumental in managing customer relationships and automating sales processes. The platform shines with its deep customization options, allowing it to adapt seamlessly to various business models and workflows. The user-friendly interface and extensive integration capabilities with other applications make it a versatile choice for integrating into an existing business ecosystem. Pros The platform’s robust automation tools and detailed analytics significantly streamline workflow and improve decision-making Cons New users may find the initial setup process of Zoho CRM to be complex and time-consuming. Due to its high degree of customization, getting everything configured to specific business needs can be a daunting task without proper guidance. Review Source VR Verified Reviewer Full stack developer E-Learning Used the software for: 2+ years ### "One of the best product management tools " July 25, 2022 4.0 Pros I like the things about Zoho CRM. 1. We can track new features timeline. 2. Track Users availability. 3. Issue tracking new features and pipeline management. 4. Sync with apps. 5. Very chip compare to others. 6. Support is very good compare to any other crm. Cons List of things need to be improved. 1. Crm is complex compare to others. 2. Improve user experience. Review Source Henry G. Director Digital Marketing and Advertising Used the software for: 2+ years ### "Your clients in the cloud" August 27, 2019 5.0 In my organization we need to have access to our customers' information, anywhere, so we think we should migrate everything to Cloud, and Zoho helped us to do it quickly and easily. Pros Easy, everything is everywhere, easy to access even from the cell phone, it is incredible that all the information is online. It helped me a lot not to depend on sitting in the office to work. Cons It can be adapted for all companies, however for Latin America and certain information such as the NIT field that is not found but solve it by generating an alphanumeric field Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Zoho CRM The price. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) We needed a cloud solution, in order to have access to information outside the office. Review Source VR Verified Reviewer Operations Specialist Marketing and Advertising Used the software for: 1-2 years ### "Great Value!" January 28, 2021 4.0 This is a great product for companies with a need for customization in their CRM, but also a need to keep costs down, like was the case with our small company. Pros Zoho is a great value in that you get a lot for a fraction of the cost of similar products - especially if used as intended. However, in my company, employees were reticent to send communications through Zoho instead of via MS Outlook. Because of this, we had to manually copy over email contents and save each message - NOT using Zoho to its fullest. With staff buy-in and/or requirement of use, it is a fantastic CRM. Cons Reporting left much to be desired, as the breakdowns weren't intuitive and I didn't find them to be super user-friendly. I've used similar products with reporting that was much easier to use. Review Source CF Char F. VP Sales & Marketing Computer & Network Security Used the software for: 2+ years ### "One of the most functional and easiest CRMs to set up" October 14, 2020 4.0 Our clients that we have referred this to have all been happy and have actually added modules to fit their specific needs. It is easy to use and very affordable. Pros You never have to worry about setting this up as Zoho walks you through every step. My clients that have limited technology skills absolutely love the setup and feel empowered when they can do it themselves. The powerful email tools are one of the best for marketing and are included at a very competitive price point for small to medium-sized businesses. The lead management capabilities are robust and forecasts with accuracy. The free edition is available for those with minimum needs; however the Standard tier has sales forecasting, email marketing, a library and a very user-friendly dashboard. If your needs are considerably more, consider the Professional version, about $1 per day, which includes workflow automation. The business applications that integrate with Zoho are plentiful and always growing; including most of the major events and meeting platforms. Visiting their website will give you an insight to the different versions available and all the features they contain. Cons There are very few things that we dislike about this CRM. The workflow automation is available only in the Professional version. The ability to delete fields in client data would be a great enhancement, as some require only 1 field. At times working off line is difficult. Mobile app is unstable at times. More tutorials on simplifying customization, too many for beginners. Review Source FH Francesca H. customer adviser Retail Used the software for: 1-2 years ### "Zoho helps me manage my workload " March 26, 2024 4.0 very happy if it could be a little faster at times it would be perfect Pros I like how easy it is to use and that I can change the contact date or if I have ticked off by mistake I can untick - very easy to use :) Cons sometimes Zoho can be a little slow and I have to go in and out. Review Source PS Punit S. Director Information Technology and Services Used the software for: 2+ years ### "Zoho - A user's perspective" March 5, 2021 5.0 Pros Zoho is feature rich, account creation, contact creation and management and interaction tracking are very nice and easy to use. The ability to design our layout for pages also helps in the way you want to manage your daily usage of the CRM. for example, on a daily basis we look at open opportunities and update it, Laying out the opportunity page in manner with most updated fields on top, really helps Cons The addition of custom field to different view is a bit cumbersome and specially if the custom field is a pick list. However the good thing is that you don't have to always go define the custom fields. There is also a limit to the number of custom fields you can have. Review Source Justin R. Sales Representative Construction Used the software for: 1-2 years ### "Zoho has everything your office needs" April 5, 2022 5.0 Has been great foe us so far. Pros The way you can sign documents and keep track of every stage of the customers’ account. Easy to use on desktop. Cons Mobile lacks some features. I would like the signed documents to link to their accounts Review Source VR Verified Reviewer Business Development Manager Information Technology and Services Used the software for: 2+ years ### "Affordable and Efficient Customer Relationship Management." February 27, 2022 4.0 Overall the experience has been great. The UI can be improved a bit to be more user-friendly for first-time users. Tutorial incorporation would be good as well. Pros The solution is intuitive and provides a good amount of Lead generation tool integration. Cons The UI can be changed and modified to make it a bit more user-friendly for the first-time user. Reason for choosing Zoho CRM The affordability and ease of use along with the wide variety of functionalities in the solution enticed us to make the purchase. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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