# Page 28 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 28 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 28 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 676-700 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Eddie G. Owner / provider Health, Wellness and Fitness Used the software for: 2+ years ### "Zoho for all" July 23, 2022 5.0 I specialize in medical practice and surgery center integrations. Pros Easy to customise and user friendly. Love the UI/UX Cons There is alot of information to absorb at once. But once familiar with the app names it really flies Reason for choosing Zoho CRM The ability to integrate and the awesome support team . Review Source Juan Miguel A. Digital Marketing Manager Computer Software Used the software for: 6-12 months ### "CRM is like your legs, if you don´t have some one, your life will be complicated, it´s better if you" February 22, 2022 4.0 Pros We concentrate all our important contact information here, and we can communicate in some seconds with our customers with a highly customized email templates, for our marketing department it´s the core of our operations. Easy to integrate with forms, sites and RRSS Cons Zoho CRM it´s to big for most small businesses, sometimes a little complicated to use and to expensive. But is powerful and highly customized Review Source Ankush B. Manager Finance Information Technology and Services Used the software for: 2+ years ### "Zoho CRM: Sales Pipeline and Account Management" April 17, 2022 5.0 Overall Zoho CRM is a wonderful tool and can be gamechanger for any budding business. Zoho CRM will definitely help in better account management and improve sales. Pros The Software comes with incredible features like: - Single source for all the client details - Document/KYC management - Cloud access - Automate reply and follow-ups - Analyze sales performance and data Cons Although Zoho CRM is a great tool and a feature loaded tool but it lacks the analytics report. User need to define the reporting requirements by using Zoho analytics. Review Source VR Verified Reviewer ceo Information Technology and Services Used the software for: 2+ years ### "Es genial en todo los sentido ZOHO ONE " January 5, 2021 5.0 Muchas Gestiones de las herramienta son francamente geniales . Pros la rapidez en sus aplicaciones ,Software empresarial integrado, inteligente y personalizable Cons he notado la rapidez y flujo de trabajo Reason for choosing Zoho CRM por la gran experiencia en sistemas. Review Source Hossam S. Digital Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Zoho is the best CRM Software " October 30, 2021 5.0 In general, it is a great experience, I can not give up this software because it offers many solutions that I can not find anywhere else Pros A large number of features makes me think that I will undoubtedly find a solution to any problem related to my business and the clients I deal with Cons I find it a little difficult to deal with, so we need a lot of training sessions Reason for choosing Zoho CRM yes Review Source DT DEBLEME T. Data analyst E-Learning Used the software for: 1-2 years ### " The ultimate online prospecting and customer relationship management platform" April 17, 2021 4.0 If you are currently a promoter of products that can be sold all over the world, if you are struggling to make big sales like we had two years ago, then Zoho CRM is one of the best and most used online marketing and sales account creation platforms. Two years of using this site has allowed us to increase our customer portfolio and consequently our annual sales figures. Moreover, the most attractive thing is that you have the option of a free trial before deciding to use a paid account. In addition, there is a refund option provided by the company in case of limitations found by a potential user. Pros Possibility of having a free 15-day trial (i), possibility of integrating several administrators who manage your marketing account hosted on the platform and especially of prioritizing the administrators in order to control the modifications made by the main administrator. Highly efficient lead system that allows you to separate contacts and addresses from prospects. Relatively low costs compared to other sister platforms. All in all, it is very easy to structure and fine-tune your online marketing strategy. Cons No disadvantages are fundamentally identified by us in our use. Review Source MM Michael M. Analyst/Product Specialist Information Technology and Services Used the software for: 2+ years ### "An easy CRM to use" December 19, 2021 5.0 I am very happy with Zoho CRM. This CRM integrates well with the other Zoho products and makes building out a team using the Zoho suite of products easy to do. Would especially recommend for those starting out, those who may be new to CRMs and to those on a budget but need the full functionality of what a good CRM can offer Pros As a person working with a small group of persons on a startup, using this CRM is easily one of our best decisions. This CRM is very simple, easy to setup and share both customer interactions and customer data across groups. The price point is also great, as managing cost in a startup in critical and it provides all that is needed at a very low price point Cons Not as many features as many larger CRMs, but depending on the use case, they may not be needed. Review Source Riyanka M. Senior Associate Market Research Used the software for: 2+ years ### "Zoho CRM Review" September 24, 2020 5.0 I have been using Zoho CRM over 2 years and it has been a smooth and easy experience Pros A very simple to use CRM. Leads can be managed easily. Duplicates are removed. Creating customized email campaign and management. Tracking of percentage of template hit rate. The leads can be very easily converted or assigned to sales. Cons Sometimes syncing with other calling CRM becomes difficult. There could have been more design of templates Review Source VR Verified Reviewer Inside Sales Executive Information Technology and Services Used the software for: 6-12 months ### "Reason why the Zoho CRM is userfriendly " August 11, 2022 4.0 Zoho CRM plays a key whole in our company when it comes to adding, calling, and monitoring prospect information in your database. Pros I like the way that it gave you to have full control of what to add or not to fill your contact database and its ability to be synchronized with many other calling apps. Cons Something it's given a lot of bugs - need to keep clearing cookies to fix some of them Review Source VR Verified Reviewer Programming Specialist Computer Software Used the software for: Less than 6 months ### "Personal view on zoho crm tool." September 24, 2023 5.0 As im personally using this application, we can easily register using the company credentials Pros As i have personally use this application for filling timesheet putting time logs the overall interface of this application is good and which helps user to easily get the things which required for any user to interact with. Cons As the application gives all the features which is used by an employee, it will be easy for them to interact on the web application as well as on mobile application. Review Source Yamkela B M. SQE Information Technology and Services Used the software for: 1-2 years ### "ZOHO is the best office suit software to use" January 10, 2022 5.0 I like it, I would recommend it and I will continue using it and expect the developers to improve Pros The graphics and representation is good, the features are good and important for office use Cons The signing feature sometimes moves from the position of the document and it is not mostly user friendly on the mobile and when a screen is reduced Review Source VR Verified Reviewer Enterprise Resilience Officer Financial Services Used the software for: 1-2 years ### "Sufficient for CRM usage" May 25, 2021 3.0 All features in a box tool. Sufficient for a quick start because it is light weight in term of required hardwares and user prerequisite knowledge concerning such tools Pros It has all the needed features, all in a box software for sales crm purpose usage. reasonably priced. Cons It has all the needed features, however overall look and feel and usage could be more smooth, more intuitive, and faster response. Review Source Emma T. Optometry Technician Medical Practice Used the software for: 6-12 months ### "A Great Option" October 5, 2020 5.0 Overall, Zoho allows businesses to communicate easily and effectively, both internally and with customers and clients. Pros Zoho has several apps and uses, which all work together beautifully. I primarily use it for business e-mails and internal communication. I love how clean and organized it keeps all of my e-mails, and I love the tabs and how customizable my inbox is. Cons Occasionally, I have issues with viewing content easily because of how Zoho crops e-mails in their condensed form, but with a bit of fiddling it's never been a real issue. Review Source rM renaud M. CCO Executive Office Used the software for: 2+ years ### "Easy, simple, inexpensive" August 25, 2022 4.0 Overall the experience is positive, the system is inexpensive to begin with, but each new user after 5 is billed $600 which adds up very quickly. Pros The software is very easy to install and use, very little training is required for using the main functions and user can start populating it immediately Cons Contacts and leads are backwards: in Soho a contact is a prospect and a lead is just a name, any other CRM will treat leads as prospects and contacts as names that may become leads. That is very confusing for any one who has used a CRM before and it is not covered during the very basic training. Training is rudimentary at best, or expensive for any additional training Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM price, ease of use, ease of implementation, full feature set Review Source Murat Taylan K. Growth Marketing Consultant Marketing and Advertising Used the software for: 1-2 years ### "Great sales and marketing automation tool " December 15, 2021 4.0 I highly recommend Zoho CRM and Zoho One package which I experienced in different size of companies as a growth marketer. Pros Zoho One (for startups) pack is very cost-effective according to other competitors like Hubspot etc. It includes lots of marketing tools (social media management, popup automation, webinar and meeting tools etc) Cons Creating custom reports can be more user-friendly, social media reports can be also more detailed and include historical data. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Federico A. CFO Banking Used the software for: Less than 6 months ### "Good product for a Small / Medium Bussines" May 26, 2022 3.0 It was a fine experience, added value to the company which upgraded commercial operation from spreadsheets to a CRM which allowed a free version and a free trial. Pros Good step up from conventional spreadsheets, shows robust user management capabilities, this product is also very strong in third party integrations. If you are looking to upgrade from spreadsheets, you can try its free version, it is limited but will show you his potential. Cons The user interface needs to improve to a more updated and nice UX, customer service takes too long to process and solve support tickets, weak in automation and sync information within other Zoho platforms. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Zoho CRM Zoro CRM presented the possibility to implement successfully an integration with another services and third party applications. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The operational activity for the company was growing, and we needed to implement a CRM. Review Source VR Verified Reviewer Operation Executive Design Used the software for: 2+ years ### "The best CRM I have ever used" May 10, 2022 5.0 Outstanding is the only word to describe this software. Pros I got everything in this software. I can do anything related to my company such as billing, customer management, leads management, everything what I need. Cons You can add an option to make video call or can bring an option of video conference so that we can connect to multiple clients at one time for any meeting. Review Source Anthony J. Managing Director Management Consulting Used the software for: 2+ years ### "A great SalesForce alternative" May 18, 2021 5.0 I've been using it for years, I love it and it's been my primary CRM since I started. I have other businesses so i have tried other CRMs as well but Zoho Pros It seemed more like the working mans CRM even though its very robust in its features. Since I'm the primary sales person, I needed something that would a) store my contacts b) automate my email and c) remind me to do follow ups Cons I think this is more to my user experience, sometimes the layouts can be a bit confusing if you don't structure them correctly. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Needing something with more functionality Review Source muhammad S. Content creator Broadcast Media Used the software for: 6-12 months ### "My experience in using Zoho CRM " December 4, 2020 4.0 It was a good experience and it helped me to increase customers, but you need the experience to know how to deal with these tools to get the most benefit from them. Pros It is considered one of the best customer relationship management services that I have tried before, and one of the advantages that I liked about this service is that it allows you to try its features and services for free before relying on it, and it also helped me a lot in interacting with customers and building relationships with them through the ability to send messages, and more. I like it is the performance of data collection, as it is in-depth about the matters that motivate your audience, and through this information, you can increase the percentage of your potential customers. Cons The support is not good. I tried to solve a problem before through it, but it was too late to solve the problem, and we also want more ease in dealing with the dashboard Review Source dishant S. crowd sourcing Computer Software Used the software for: 2+ years ### "Amazing product helped me to organize my daily tasks" August 29, 2019 4.0 My overall experience with Zoho CRM is quite satisfying. Pros Zoho CRM is equipped with an excellent and pleasing User Interface. They offer a lot of great features which are not available in its competitor's product like their scripting language 'Deluge,' their artificial intelligence system 'Zia,' etc. With the help of Deluge, I have automated a lot of my daily tasks like organizing meetings with the client's, internal meetings, etc. I can easily import the data collected through Zoho forms and can upload into the Zoho form and perform automated tasks by creating a script in Deluge. Cons I find a little difficulty while mapping the fields in the Zoho CRM and my imported file from the Zoho forms. I wish to create the areas under the modules could be made much more straightforward. Review Source US Unal S. Hotel General Manager Hospitality Used the software for: 2+ years ### "Great CRM with perfect corporate email infrastructure for us" November 5, 2020 5.0 In my opinion Zoho CRM is very useful especially when it comes to corporate email hosting however customer service is really low level according to our experience. Pros Favourite part of Zoho CRM is it provides great CRM infrastructure along with corporate email for a relatively cheap price in comparison with the quality level of the service it provides. Cons Although Zoho CRM is great in terms of CRM functions and email infrastructure, when it comes to cutomer service what I can say it there is no real customer service; they even are not familiar with the functions of the CRM and they can not provide you instant help. Review Source Jahidul I. Software Developer Information Technology and Services Used the software for: 1-2 years ### "Best Crm for small businesss and startups" October 31, 2023 5.0 Pros Simple, everything is readily available, even from a mobile device; it's amazing that all of the information is available online. Being able to work without having to sit in an office was really helpful. Cons While Zoho CRM is a little more expensive than other CRMs, I still think it is worth the money. This is the one feature of Zoho CRM that I would want to draw attention to. Review Source Allan R. clinical program officer Medical Practice Used the software for: 2+ years ### "zoho beauty " July 29, 2022 5.0 Zoho CRM is the best software that really cherish and I don't think the I would be able to run my daily activity of interacting with customers without it. Pros zoho CRM has really help me in maintaining customer relation on time since I can easily get timely notification. Cons Zoho CRM is an incredible software that I find little fault in it, even though internet access is required all the time. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Zoho is simply the best Review Source Joypatience M. COO Arts and Crafts Used the software for: 1-2 years ### "Zoho CRM product review" May 3, 2023 4.0 As I started using Zoho, I found that the software was generally easy to use and customizable to my specific business needs. I appreciated being able to tailor the software to my workflows and preferences, which helped me save time and increase efficiency. The range of features and functions available in each tool was impressive, and I found that I was able to do everything I needed to manage my business from within the Zoho platform.While I did encounter some challenges with the user interface at times, I found that Zoho's extensive documentation and support resources were helpful in addressing these issues. I also appreciated the range of integrations available, which made it easy for me to connect Zoho with my existing software ecosystem.Overall, my experience with Zoho has been very positive, and I would recommend it to other business owners looking for a comprehensive suite of tools to manage their companies. While there are some potential drawbacks to be aware of, I have found that the benefits of using Zoho far outweigh any limitations or challenges. Pros Zoho's software is highly customizable, allowing us to tailor it to our specific business needs. This has been especially helpful for our business since sometimes we may have unique requirements for our workflows. Cons While Zoho does integrate with a wide range of other tools and platforms, I noted that there are limitations to these integrations. For example, certain third-party integrations may not work as seamlessly as I would like or may require additional setup or configuration. Review Source VR Verified Reviewer Implementation & Support Specialist Information Technology and Services Used the software for: 1-2 years ### "Zoho CRM" November 11, 2020 5.0 I have been using this tool daily and on quarterly basis to enter my time daily against the work i have done in my office so that the finance team can bill that time to the client. I have also been using the Campaign module to initiate Customer Support Satisfaction and Product Satisfaction survey on Quarterly basis. Pros Very easy to use and good customer support when ever needed. Cons Does not have project management add-on. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.