# Page 3 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Zoho CRM the right CRM solution for you? Explore 6972 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6972) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 3 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 51-75 of 6972 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Connor C. Data Analyst Non-Profit Organization Management Used the software for: 6-12 months ### "Customizable but complex. Difficult reports" March 25, 2026 4.0 Overall, Zoho fits our needs well and the workflows and custom nature of the CRM are great, but also leads to it being complicated to manage. Reports is incredibly difficult to use to find the correct data as well. Pros The best part is how customizable Zoho is. We are able to design the software to fit our very specific needs, and it can be different for each of our separate teams. We use the workflows all the time to get data into the CRM. Cons With most customizable products, you also get a product that is a little more complicated and less easy to use. That is true with Zoho as well. Review Source EJ Emily J. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Reliable CRM System for Growing Businesses" March 18, 2025 5.0 has helped me with my sales and customer management processes. I used it to manage a pipeline of more than 100 prospects and the real-time analytics allowed me to recognize opportunities and close deals quicker. It is a great tool for businesses aiming to grow their operations. Pros I really enjoy how brings together all customer engagements, enabling easy handling of leads, opportunity tracking and automated workflows. I used it (for instance) to automate the follow-up email for my sales team, and the response rates improved massively. Another great feature of Zia, the AI-powered sales assistant, is that it can predict trends and prioritize leads accordingly. Cons As a CRM newbie, the interface can seem cluttered and overwhelming at first. The most advanced features, including custom modules and integrations, are only available on a higher-tier plan, which may lead to additional costs for smaller businesses. Review Source VR Verified Reviewer Managing Director Renewables & Environment Used the software for: 2+ years ### "Great business tool that is simple to navigate" February 12, 2025 4.0 Great adapable CRM with integration into almost all other platforms allowing simple reporting and control. The sandbox for testing was also great and meant we could constantly evolve the program to suit our business. Pros It is fairly simple to make quick changes or add amend fields to suit your business requirements Cons Some of the templates or layouts are not great making the page longer than it needs to be. This may be down to my lack of skills but i couldnt find a simple solution. Switched from [T Cards](https://www.capterra.com/p/10009177/T-Cards/) We had TCards and another provider and it was all a bit cluncky Review Source VR Verified Reviewer Onboarding Specialist Computer Software Used the software for: 6-12 months ### "Good, great organization for onboarding clients" September 15, 2025 5.0 Good. I have no issues with it and it helped our team to stay organized with onboarding customers and the sales funnel. Pros Easily could manage my customers information and see it all at a glance. Showed the staging we were in with onboarding for that customer. Cons Seemed like the user interface could be more user friendly and visually appealing. It works but it isn't pretty. Review Source AJ Ashutosh J. Senior Manager E-Learning Used the software for: 2+ years ### "Zoho CRM - Meeting Most Business Needs" January 25, 2025 4.0 My experience has been positive with . The platform offers a user friendly interface making it easy to navigate and manage customer relationships. Pros is user friendly, its flexible with customizations according to your requirements. You can set up the whole lead pipeline with automations for messages and emails. Additionally it offers excellent integration with other tools which enhances productivity. The pricing is also competitive, which make it suitable for business of all sizes i suppose. Cons What i liked least about it is its occasional complexity in navigating certain features, which can be tedious for some users. At times i find it quite challenging to generate customized reports due to user permissions i guess. Also integration with some third party applications can be challenging. Review Source PB Prasad B. Web Developer Information Technology and Services Used the software for: 6-12 months ### "Affordable and best CRM for startups" March 9, 2025 5.0 is the best and most affordable CRM with the required customization. We can customize our CRM as we want. Pros is a more user-friendly and affordable CRM. Zoho provides many more free features which are helpful to startup organization. Cons Zoho's Customer support is limited while integrating third-party apps with CRM Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Zoho has more free features and it is more user-friendly than HubSpot. Review Source DA Dana A. Managing Partner Management Consulting Used the software for: 1-2 years ### "Managing Partner" May 1, 2025 5.0 "I’ve been with Zoho for over 10 years, so clearly it works. The CRM has always been solid, which keeps me loyal. While the added features over time feel cluttered and sometimes frustrating, the core functionality still delivers what I need most." Pros "I’ve used Zoho for a long time, back when it was primarily a CRM—and I loved it. It was simple, reliable, and helped me stay organized. Over time, the platform has grown, but that original CRM core remains solid and effective." Cons "Over the years, Zoho grew into an overwhelming platform with too much functionality I don’t need. I try to strip out the clutter to keep it user-friendly, but their limits on customization make that difficult—and that’s frustrating when I just want simplicity." Review Source EM Evangeline M. Sales Representative Internet Used the software for: 6-12 months ### "Very Easy to Use" July 24, 2025 5.0 Entering leads and setting appointments was very easy. Appointments were easy to find, see and able to links to multiple people. Pros I liked how easy it was to read the lead information and how easy it was to modify how you want it to look. The tabs to change information are easy to find and through the lead and noticeable of what the were there for. Cons That there was no master tab for the order the notes were. They default to the oldest first. There is a tab above the notes to change it to newest first but you have to do it in each lead. Switched from [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) I changed jobs and the company's had different CRMS. Review Source EM Edilaine M. Sales and Customer Support Industrial Automation Used the software for: 2+ years ### "Zoho CRM kept us sharp on leads" June 10, 2025 5.0 Before Zoho, we were operating on spreadsheets, and follow-ups would fall through the cracks. Now I know when and who to call. We have a better response time and conversion as well. It’s basically our own personal digital assistant that’s making sure we don’t fumble the ball. Pros It has all of our sales data, from first inquiry to follow-up, all in one place. It’s so simple so even a non-tech-y person will be able to wade through leads, tag customers and track conversations. Cons Occasionally integrating with other systems requires some manual fiddling or third-party tools. The app itself also seems a little slow when toggling between modules. Review Source DS David S. President Wholesale Used the software for: Less than 6 months ### "Zoho CRM- Great for dedicated team" December 29, 2025 4.0 I found that was too much work to set up and use for me. I couldn't get in the habit of using it as it seemd to create more work for me. Pros is very advanced and can do anything. It has many features that would work for any sized business. Cons was very advanced. It had way too many features for my use. I was looking fo rsomething less involved. Alternatives considered [Streak](https://www.capterra.com/p/124465/Streak/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Zoho CRM For my needs, I ended up choosing Streak for its simplicity. Review Source FR Farheen R. Senior Manager- New Business Market Research Used the software for: 2+ years ### "Zoho CRM- Comprehensive solution at reasonable price" January 21, 2025 4.0 Overall really good value for the price that we pay. The case-wise history maintenance feature actually help us to segment leads and has increased our productivity, There are too many features which is actually not required for many business, they can cut it to make interface cleaner. Pros The ease of usage; the deals page has drag and drop features which helps in very easy prioritization of pipelines. Creating accounts, leads and contacts are all very easily and gets synched in the back-end. Additionally, assigning of cases to team members is also very easy. Cons The reminders that we set only appears as web-based push notifications and I often tends to lose it. The features are overwhelming in enterprise version and every time we need some help, the team pushes us to do a paid online training. The quality of downloadable charts is not up-to mark and we depend on external pivots and excels and use downloads as backups. Review Source Barry F. Sole Proprietor Consumer Services Used the software for: Less than 6 months ### "Great for Value, Especially for New Small Businesses!" August 9, 2025 4.0 For the price and feature set - especially if you're newbie or have a home based small business - delivers more than enough value to make it worth the effort. While it’s not perfect, the trade-offs feel fair for what you’re getting. Pros Zoho VCRM has been a solid option for staying connected via email with customers without draining the budget. The core features (lead capture, follow-up automation, etc.) make it easy to keep up with customers without feeling like you’re running a marketing machine. It also plays nicely with other tools, which is handy when you want to add capabilities without overhauling your whole setup. Cons The basics are intuitive, but some of the more advanced automation and reporting tools take time to figure out, and the navigation isn’t always as direct as it could be. Parts of the interface look sleek and modern, while others feel like they’re stuck a few years back - it could use a whole overhaul and central more modern aesthetic. Support can be helpful, but you might be waiting longer than you’d like if you need a quick fix Review Source LC Lynne C. Customer Service Manager Entertainment Used the software for: 1-2 years ### "Zoho CRM-Great Functionality" May 2, 2025 5.0 is an overall good master tool within Zoho proving a great tool to work with every day in the workplace. Pros Ease of use and functionality. It works well with all the other Zoho features provided us for use in our day-to-day operations. Cons Nothing at this time. Our users have not provided any less than positive feedback at this time, great tool we have integrated into our business. Review Source AS Antonella S. Co Founder Consumer Services Used the software for: 1-2 years ### "Great for small businesses" January 14, 2025 5.0 The experience is perfect. I woulddefinetely recommend to use zoho. If your business is just starting or have few employees you should try it. And if you are growing fast is great too because the commercial plan is affordable. Pros It has a free plan where you can start working without paying. This is very useful for small businesses. Easy to constomize and up to 3 users freely. The documentation to understand how it works is very complete. The customer service is very good and fast. Cons The free version, of course, is limited in the configuration. But still works OK for a small business. Alternatives considered [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing Zoho CRM The documentation available online to understand how to customize it Review Source Himaanshu L. Team Lead- Customer Success Computer Software Used the software for: 6-12 months ### "Great CRM, it provides all-in-one solutions" December 28, 2024 5.0 Overall, my experience is excellent just needs little improved else it solves most of my business tasks. Pros I really the sales and marketing automation it enhances the efficiency. Cons The customer support services need to be little improved and sometimes I notice slight lags. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was little complex, and I wanted to a simple user interface CRM. Review Source MSF Muhammad Shahid F. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Manage a slick follow up with your customers." May 17, 2025 5.0 We were able to increase our lead conversions and keep in better touch with our repeat travelers, a crucial thing to do in a business like travel and tourism, using . Pros We have an accurate view of our leads and customers. The high level of automation means that a lot of the work that we were previously doing manually is now automated, which is fun. Cons It has a powerful UI, but it gets a bit cluttered sometimes. It’s a large, complicated place, and new team members need additional training to work their way through it effectively. Review Source KO Katie O. Admin Assistant Construction Used the software for: Less than 6 months ### "Decent Free CRM With Options To Upgrade" July 3, 2025 3.0 Decent experience. If Zoho could make it easier to link CRM and Calendar I would consider creating another account. There were options to upgrade to a paid plan, but as a small business just starting out I wanted a free service that I could use until I built my client base up and had the need to then purchase a paid plan with more perks. Pros Was relatively easy to use and had decent perks for a free software. There was also a free android app I could download to use on the go as well. Cons I could never get the appointment also known as "meetings" on the CRM to link to the Zoho Calendar. Which was the main purpose of me looking for a CRM. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Bitrix24 was an extremely slow software. Monday didn't have free options. Review Source AT Andrena T. Administration Health, Wellness and Fitness Used the software for: 6-12 months ### "Great for Task Management, Hard to set up without help" February 3, 2026 4.0 Pros Zoho allows multiple users and it works great for task management. The website itself is easy to navigate through different areas. Cons Zoho is initially difficult to set up on your own and requires help from customer support or paid help to initially set up. It does cost quiet a bite as well. Review Source KS Katherine S. Paralegal Legal Services Used the software for: 6-12 months ### "Very reliable" February 3, 2026 5.0 Pros It is an affordable CRM with an easy interface that makes navigation simple, responsive customer support, and convenient customization options. Cons Some of the more advanced features may require assistance, but customer support is generally responsive. Review Source BS Bruce S. NATIONAL SALES MANAGER Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Customize your sales and workflow." April 18, 2025 4.0 We are getting there customizing to our business model. I hope to someday have the smoothest possible flow without interruptions as there are so many situations to consider. Pros Custom Sales management that can be applied to non tech sector business Cons It feels like it is in it's early stages and customizations are limited in some aspects. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Spreadsheets are NOT cool for CRM and teams working. Review Source EH Erin H. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Zoho CRM - Good App but Unreliable " August 20, 2025 3.0 Overall I think is a solid product. There is a need for some light coding / app building skills needed to fully utilize this. Pros Easy to customize and make use of only the tools we need. Time tracking application was what we used most. Cons The app was not user-friendly for our employees. There were frequent connectivity issues where employees we unable to access app. Review Source MK Megan K. Senior Marketing Manager Information Technology and Services Used the software for: 2+ years ### "Great if you want to build completely from scratch " March 14, 2025 3.0 I came from HubSpot so maybe I have been spoilt but I’ve found the transition to Zoho difficult and cumbersome - it doesn’t have the built in basic functionality that HubSpot has and I’ve felt many hours have been wasted on the platform trying to make it do the things HubSpot did out of the box Pros It’s highly configurable if you know code or have developers Cons It’s clunky to use and oddly set up, with multiple sections within the CRM separating things like leads and contacts so it can make full lifecycle reporting difficult Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Technically moved jobs / company from HubSpot to Zoho Review Source MW Mark W. Owner Construction Used the software for: 1-2 years ### "Sign contract" January 9, 2026 5.0 I have used Zoho Sign so many times and still today a great platform. I like how I can sign and avoid paying for extra features on my other current platforms. Pros Easy to fill contracts online without spending a penny. It offers advanced features but they are not used by me. Cons Nothing special from this part, easy, accessible, I might say one of the best online platforms I have ever seen Review Source AC Allyson C. HR Internet Used the software for: Less than 6 months ### "CRM completo e flessibile, ideale per crescere" April 21, 2026 4.0 La mia esperienza con è stata molto positiva: è uno strumento potente che consente di gestire efficacemente pipeline, clienti e attività commerciali. Una volta configurato correttamente, diventa un alleato strategico per migliorare organizzazione, visibilità e performance del team. Pros è una piattaforma completa, flessibile e altamente personalizzabile. Ho apprezzato la possibilità di adattarla facilmente ai processi aziendali, le automazioni e l’integrazione con altri strumenti della suite Zoho. Ottimo anche il rapporto qualità-prezzo rispetto ad altri CRM sul mercato. Cons L’interfaccia può risultare inizialmente poco intuitiva e richiede un po’ di tempo per essere padroneggiata. Alcune configurazioni avanzate necessitano di competenze tecniche o supporto dedicato. Review Source VR Verified Reviewer Marketing and Digital Projects Events Services Used the software for: 2+ years ### "No frills CRM solution" February 20, 2025 3.0 A good CRM but no frills - it gets the basics right and struggles with the advanced functionality. Pros Gets the basics right. Easily customisable views so that our teams get the information they need straight away. Cons Unless you are building a sales pipeline in the way they’ve thought about, it can be a struggle to adapt to individual company needs. It also lacks in integrations with other tools. 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