# Page 33 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 33 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 33 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 801-825 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emirhan A. Academic Consultant Education Management Used the software for: 2+ years ### "Rapid Integration Easy to Use CRM for SMEs" June 27, 2022 5.0 We are following all sales pipeline (both for B2B and B2C) with Zoho CRM and it is pretty effective. Pros Perfect CRM with easy customization and integration with other apps. For mid size enterprises perfect for tracking clients and leads. Cons Customer support might be improved. also tools constantly needs development via feedbacks from customers but usually it takes too much time. Review Source HO Hailey O. Account Manager Education Management Used the software for: 2+ years ### "CRM Management" January 12, 2022 5.0 Overall experience has been great. It has been instrumental with our team working separately to stay up to date on accounts and being able to attach documents/pictures in one place one each account. Pros We love that the offline mobile capability is still fully functional and syncs when back online. Also that it updates in real time when online. Cons Integration was not difficult just time consuming updating all the custom fields I created. Review Source RM Raul M. freelancer Computer Software Used the software for: 6-12 months ### "Zoho makes life so much easier" April 12, 2022 5.0 solves your life over and over again. Undoubtedly a platform that is worth the cost-benefit. I would definitely recommend it a thousand times Pros Zoho helps us greatly, a platform that greatly facilitates the management of sales, no matter the level of sales. From the beginning it served us wonderfully and as we grow it guides us in a great way. The follow-up and prospecting is wonderful as well as facilitating the implementation of joint work. The internal library facilitates the work remotely and makes each sale is done properly and accurately. Cons sincerely there is nothing against it, it has really facilitated us a lot in the sales area. Helping in every aspect and when there has been a moment when they have asked for help, they have given it to us without any problem. Occasionally we have had small bugs, but the platform is constantly updated and continues to improve. Review Source TM Tito M. HR Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Zoho CRM makes business look easy" October 8, 2022 5.0 Zoho has helped our organization in running it's business smoothly especially in lead management. This has reduced our costs by 30%. Pros We found Lead management, Contact management and workflow automation to be handy in our business. The features are easy to use and we were able to intergrade the CRM with other software easily Cons I like the software because of it's ease of use especially the dashboard. Review Source VR Verified Reviewer Founder and C.E.O. Used the software for: ### "Good to kickstart your business - better if not standalone" March 1, 2015 4.0 Zoho CRM is a good tool if you start your business. Fast and intuitive. It is also very flexible. the way fields and rules can be programmed makes it perfect to save countless hours of development. My conclusion is \* Good for small businesses with little to no dev capacities \* Good to start functionalities or a business but if you can plan on a combination Zoho/homemade \* Pros: Fast, easy, flexible, cost efficient at small scale \* Cons: 1) Not open enough at the data level. They want you to "zoho everything" and some of their tools are not very good. You are better off dong the standard things with Zoho and the custom things with your own application but data sync is not always good and gets expensive 2) Their customer service chat is full of nice people who have no real problem solving training. IF you have no developper: It might simply be your best option because you will go pretty far for a very reasonable cost If you have developpers, then starting with Zoho is a good option because you will figure out exactly what you want before you actually program it. I would recommend you build your own platform in parallel and very soon after you start. It's goal should be to make you the owner of your data and to "make up" for what zoho lacks. Making your platform and zoho work together will soon require that you get more users (because of the limit in data transactions imposed by zoho) that you get a zoho report accounts etc Pros \* Good for small businesses with little to no dev capacities \* Good to start functionalities or a business but if you can plan on a combination Zoho/homemade Cons 1) Not open enough at the data level. They want you to "zoho everything" and some of their tools are not very good. You are better off dong the standard things with Zoho and the custom things with your own application but data sync is not always good and gets expensive 2) Their customer service chat is full of nice people who have no real problem solving training. Review Source SL Scott L. Director of Corp. Operations Retail Used the software for: 2+ years ### "Zoho is a great CRM option for small and medium businesses!" April 4, 2022 5.0 Zoho is our go to CRM system. It has assisted us with huge growth and meets all our needs without exception. Pros Zoho CRM is a robust customer management system that provides tons of features with customization options. Contacts can be easily managed and follow up is a breeze. It's reliable and easy to deploy. The pricing is good, especially for what you get. Cons The website creation options could be easier. Customer service while generally good, can be hit or miss at times. Review Source CC Christi C. Account Manager Insurance Used the software for: Less than 6 months ### "Review" February 17, 2022 5.0 Overall, love it! Would highly recommend it and I can't wait to learn more features. Pros It is easy to use and always evolving. A few of my favs: CRM (easy to use) Social (blends all different pages for posting, marketing automation -still learning this feature but I can see how this will help with cross-selling and staying in touch with our clients and tasks. I love the task feature. I can create a workflow that fill feed a task into my homepage for expiring policies. Cons I wish there were more tutorial videos that would walk new clients step by step. I can usually figure things out but I appreciate a good step by step guide. Reason for choosing Zoho CRM Program capability, outstanding reviews, and sales team that really showed the value to our business. Plus, the demo focused on our business so it made it an easy decision. Switched from [EZLynx](https://www.capterra.com/p/102928/EZLynx/) The ease of Zoho is what made the switch decision. Zoho can do so much and any business would benefit. Review Source AS Adam S. Graphic Design Manager Marketing and Advertising Used the software for: 2+ years ### "Simple Solution for a CRM" December 19, 2023 5.0 really like it as its simple to use and take little effort for client management so this makes it quick and not have to spend time away from the main tasks to update or chance the CRM Pros easy to use and clear navigation and interface, simple to set up, send invoices and manage clients Cons search function you have to go to the section eg. invoices then search for the client you can's search for the client then it pull all information and then go to invoices and them still be for that client Review Source eR erika R. supervisora Construction Used the software for: I used a free trial ### "Manejo de clientes" November 17, 2022 4.0 Pros Lo que más me gusta es que es muy amplio, hace que tu gestión sea completa, tienes una visión más amplia hacia los cliente potenciales, tienes un mejor control con los usuarios, el soporte es en español. Cons El soporte no es 24hr como dice, en varias regiones no tiene ni soporte, sin internet no puedes realizar mucho que digamos. Review Source VR Verified Reviewer Cloud Engineer Information Services Used the software for: 2+ years ### "Spot ZOHO" December 5, 2022 5.0 One of the best CRM application i ever used mean while. Pros Most likely part is Easy and user friendly interface. And Activity tracking, Data Analytics and Easy report Making Cons Yeah, if its develop further that will be good. Review Source RK Rahula K. CTO Health, Wellness and Fitness Used the software for: 2+ years ### "Great CRM solution." February 5, 2024 5.0 Pros Great CRM solution once you get a good hang of it. There're some quirks like others but for the value, it is worth it. Cons Support team need big improvement. They are trying but not very good. Review Source VR Verified Reviewer IT Director Architecture & Planning Used the software for: 2+ years ### "Easy to use, basics good" August 28, 2020 4.0 Overall it’s been easy to use and serves the purpose we needed.. wish the basic reporting was better. But again it does the job. Pros Easy to use and get your team up and using. Little customization was needed and covers all of the basic needs. Cons Issues with email alerts and a few of the customizations were not clear. Also wish basic reporting was better without the need for the additional analytics. Reason for choosing Zoho CRM Ease of getting up and running, Cloud based. Review Source VR Verified Reviewer Business Operations Administrator Computer Software Used the software for: 6-12 months ### "Good but not great, and somewhat more affordable, alternative to Salesforce" April 28, 2018 4.0 It does what you need a CRM to do- that's to keep your customers, prospects, and opportunities organized in one location. And it does it for a more reasonable price compared to the Salesforce standard. Pros Cheaper than Salesforce and it seems like they offer a lot more add-ons for free so that they can take more market-share from them. For those of us who had used Salesforce, it was pretty easy to use (but not as easy as Salesforce) and we adapted to it just fine. Our younger employees do fine with it, but the older ones struggle (but I blame the people not the software). A decent amount of other software we use integrate with Zoho or are working on that integration. Cons Boarder-line too many features and add-on programs. Sometimes accidentally navigate to different app (outside of the CRM) and it can be confusing. So I'd save navigation could use some work. Some areas feel half-baked, like the functionality is mostly there but the UI/UX isn't quite fleshed out perfectly. Support was slow to respond and didn't always have an answer. Our internal team tended to do most of the troubleshooting. (Therefore, we didn't use Support too much.) Review Source VR Verified Reviewer Sales Consultant Information Technology and Services Used the software for: 2+ years ### "Complete Client Managing/making tool" April 12, 2019 4.0 Iam in sales and its very much need for us to reach the client and we are relying on the Zoho CRM and When i upload the data into Zoho CRM and it allows me to view, edit or even deletion. The best part is that we can mark in the calendar when we can follow-up the lead. Daily/weekly/monthly reports can be fetched and even we can see the sales analysis using the pie-charts and it helps to do the accurate presentations to our internal stakeholders. Pros I love the reports that it generates. We can separate the leads based on the warm leads, Cold Leads and Hot leads. It will provide you the complete analysis in the form of Pie-Chart. We can segregate the data based on the status-quo like first stage, pipeline and closure. Cons The least thing that l like about this software is if i upload the data , it reflects in P2 stage also even though its not in P2. Being in sales its very tough for us to categorize it. Review Source WH William H. Director of Customer Success Marketing and Advertising Used the software for: 2+ years ### "As useful as you want it to be" October 27, 2022 4.0 Pros This tool is extremely customizable and adaptable to existing software and processes we already use. If you have the time and technical ability, Zoho gives you the tools to integrate it wherever you need it. For us, it has been a boon given that our technological needs have evolved drastically over the years - yet Zoho has been usable with every innovation or upgrade we've made to our infrastructure. Cons This may be somewhat of a nitpick, as the software itself is extremely flexible to your needs. That being said, it doesn't exactly hold your hand when making those integrations or adaptations to existing software. The customer support is good, which is key since they are basically required in order to make certain connections with other software/processes. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Review Source ND Nathaniel D. Creative Director Information Technology and Services Used the software for: 6-12 months ### "Great system to assess payments made by clients " January 19, 2022 5.0 Our overall experience with the software has been easy and productive, it allows us to solve our client payment issues without having to overcomplicate things. Pros Low cost compared to previous systems that we made use of, superior depth in records and transaction forms, dozens of custom fields, multiple payment gateways which makes it easier for clients to pay us for services rendered by us, document management which allowed us to manage a large array of documents that we made use of and generous support options. Cons The only issues we ran into in the beginning was getting to learn how the system operates and how to use it and integrate it into our normal business activities. Review Source Gaurang V. Software Engineet Information Technology and Services Used the software for: Less than 6 months ### "One CRM for All" August 23, 2023 5.0 Zoho One is a fantastic solution for companies that use a variety of software products to manage their sales, marketing, and operations. Previously, we used separate applications for billing, CRM, and marketing funnel management, but with Zoho One, we can now complete all of these duties from a single window. Pros We've been utilizing Zoho services at our company for years, and it's been a fantastic adventure. We can now access all Zoho Apps in one place thanks to the advent of Zoho One, making operations more accessible and faster. This comprehensive business solution includes robust analytics and reporting capabilities, allowing organizations to gain useful insights. Cons Zoho One is a newcomer to the industry and is still in its early stages. Some features may be missing or difficult to detect at first, but this will improve over time. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Review Source VR Verified Reviewer DevOps Computer & Network Security Used the software for: 6-12 months ### "Zoho CRM Review by a DevOps" January 27, 2020 5.0 I had used this product with the Free tier version, I created some emails and I managed my domains in the application, I have to say that is a very decent CRM, has email support, IMAP and POP and other toolings like Documents Editor and PDF viewer, for the price is a very good product too, we decided to buy some accounts and we are working very closely with this CRM. Pros Easy to use, has a good free tier, innovative, friendly UI and UX, a good product in general, good mobile application. Cons Slow transactions, a little bit confusing administrative panel, slow website loading (responsive mode). Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Zoho CRM Because is a new product and when we look at the price we thought that is a joke but this is real, this is a really high-quality product. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) For the price and the good quality of the emails. Review Source Ligia M. Analista Marketing and Advertising Used the software for: 6-12 months ### "É um termômetro bom referente as produtividades e ter base de demandas" July 6, 2022 5.0 Na empresa que trabalhamos utilizamos esse sistema a quase 1 anos, ainda estamos aprendendo muito com suas ferramentas. Pros Dados do cliente e históricos inseridos referente aos assuntos Cons CNPJ ter os traços para busca e na tela de abertura não aparecer todas as ocorrências. Review Source KW Kevin W. Principal Information Technology and Services Used the software for: 2+ years ### "Zoho CRM: The Little Content Management Software that Could" April 19, 2019 5.0 Zoho products have always been very friendly to implement. The team provides a massive amount of content around functionality, customization, application and successful operating environments in the form of documentation, and my fav - videos. Pros As with every Zoho product I have I evaluated, the CRM tool is very intuitive, easy to set-up, configure and customize. Adding/removing users, assigning roles, editing lists, formating fields, setting up workflows and etc., this is really a true "user-friendly" product. To be honest, unless you are the US Government or Wells Fargo or some massive institution like this, I found Zoho CRM features, functionality and related to be very familiar to most other products I have used. And I really appreciate the GUI design across their entire platform. Very clean, easy on the eye, really cool graphics. Cons The only challenging aspect, or maybe area for improvement is related to data migration. Now, the entire globe struggles with data mirgration so I dont hold it against Zoho CRM at all. But if the Zoho team wants to really take the market by storm, juice up the data mirgration process, execution, functionality, interface, team, apparatus or whatever. Be better than any of your competitors. Review Source LR Lincoln R. Software Engineer Recreational Facilities and Services Used the software for: 2+ years ### "Sufficient Sales and Communictaions Facilitation" September 13, 2022 5.0 Zoho CRM is the creative solution in managing all the sales options and increasing the demand for the company products. There is proficiency in supporting lead, for company benefits. Pros Zoho CRM has attained all the sales standards, where there is perfect automation of all the marketing and communications procedures. More so, Zoho CRM has streamlined the digital engagement through the social sites. Cons Zoho CRM is a systematic approach to diverse sales, where credible management and support are offered without major complaints. Review Source RB Rachel B. President Accounting Used the software for: 2+ years ### "Two years in and loving it" November 3, 2016 5.0 Zoho was not the first CRM we tried but it's the best fit for our business. We've been using it for about 2 years to manage our pipeline, contact list (and related notes), track activities we wish to perform, activities we've completed, upload PDF copies of our handwritten scribbles, attach completed forms and documents that we'll need later. We have a section within each person where we keep links to our private YouTube channel with training tutorials. It is our hub for things that you might try to remember. Our actual work is performed outside of Zoho using industry specific software but Zoho is how we ensure that we don't drop the ball and that we quickly and easily remember where we left off when we spoke to someone 6+ months ago. It takes a little while to get used to using software instead of saying "ohh, I'll remember that" or paying for something when you could save it in a 3 ring binder on your desk but once you get into the flow you'll never consider going back. Zoho's search function means that I can find anything I need in a few clicks. I use Google Apps for my email and Zoho for my memory. FWIW we're a team of 5 people across 2 continents and with Zoho everyone is always in the loop and up to date on what's done, what's left to do and anything else that's going on. :) Pros Ease of use, connectivity to outside apps (Google Apps for business, Ring Central) and the search function. Cons Sometimes I have a hard time explaining what I need to tech support. This is not a problem with other vendors so I know it's not in the way I'm explaining things but to their credit we always solve my problems just not always on the first try. Review Source HO Henry O. Digital Marketer Insurance Used the software for: 2+ years ### "Zoho CRM Review" July 7, 2022 4.0 We are managing our leads acquisition through the customer inquiries on the CRM then, we send follow up emails using zoho campaigns. Pros In the absence of network connectivity, the location feature in the Zoho CRM would permit you to see leads who are closer to where you are at the moment. Also, there's a way to score your lead quality if they are high or low. Then there's a nice beep to notify you anytime there's a client on the website. Cons The customer service is would keep you waiting for weeks before they reply your email. Also, you have to pay for subscription in a foreign currency. Most times the user gets cheated while paying for a subscription over wrong conversion rates Review Source Gurmandeep S. SEO Analyst Computer Software Used the software for: 6-12 months ### "Zoho CRM\[- One tool to manage complete business." November 6, 2018 4.0 Zoho CRM can really be helpful in generating more sales and leads in any business. Single tool for a complete customer or client management. Pros Zoho CRM helped us a lot in keeping the track of our client interaction and lead generation. This tool also facilitated us in creating statistic report of sales. This CRM is interlinked with all social channels so it provides everything one roof. Zoho CRM's layout is simple and easy to understand. It saves a lot of time by providing all facilities at a single place. It also includes a feature which helps team mats to interact and collaborate with each other in a better way. Zoho CRM got a lot of features which helped us in boosting up our sales and leads. From client detail to team collaboration everything happened in the single tool. The user interface of this tool is so simple as anyone can easily handle it. with help of this tool, we can keep a track of every interaction happened with clients which further can be used for remarketing and improving the sales process. Cons This tool has really facilitated us in generating more sales and have not found any issue with tool yet. Review Source VR Verified Reviewer Fullstack Developer Computer Software Used the software for: 6-12 months ### "A good competitor in the field" November 18, 2021 4.0 Accessible in cost, easy to use for the user and great value for the organization. Zoho CRM is a tool with which you can start in the world of CRMs and be able to get to know your customers in a better way, in a structured way and the best, at an affordable price. Pros It is a user-friendly application, easy to use even for new users and that offers very good features to add value to the business. Cons Being a small alternative compared to large competitors, it lacks certain functionalities that could give more dynamism and usability for the organization. However, it is a very useful tool with respect to its cost. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.