# Page 34 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 34 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 34 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 826-850 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Joshua C. Marketing Manager Farming Used the software for: 1-2 years ### "A great (but quirky) platform for small marketing and sales teams" September 8, 2020 4.0 Do you like getting hit unexpectedly in the face with a soft Nerf ball? If so, this is for you! Basically, Zoho is a great platform that every once and a while makes you ask "WTF?" Zoho One is good, and could be great if it wasn't surprising you with slight inconveniences on a regular basis. My team is able to execute nearly everything we want to do across the feature-rich Zoho One platform, including the CRM, email automation, social media, and analytics tools at our disposal. We've really elevated our marketing campaigns in the B2C space. So... in short... Zoho, I don't understand you, but I love you, you quirky son of a gun! Pros The CRM is good, and the Zoho One platform gives marketing and sales teams an incredible range of services to quickly launch scalable and automated solutions. Cons The platform is quirky. We occasionally bump into odd problems and caps across the Zoho One platform, but we can usually find a work-around to get what we need. For example, we just learned that we can't sync anymore "checkbox" fields between the CRM and the email platform. And we don't have an excessive number of these fields! We can add other fields, but just not more checkboxes! I don't understand why... but we just created a different field to circumvent the problem. Overall, it helps to have a developer at your disposal, but it isn't necessary. Review Source David K. Systems Analyst Chemicals Used the software for: 2+ years ### "Great improvement over standard contact management software. " February 7, 2018 5.0 Pros There is so much flexibility and customization possible, you are mostly limited by your ability to use them all. It has given our sales managers much better tools to manage their leads and accounts, and given management visibility to everything that is happening. It ensures that potential customers aren't left hanging and that the whole team knows the history of interactions. The ability to customize all of the modules and how they interact is great. There are so many features that we are barely using half of them, each month we discover something new that will help us. Cons It can be a bit confusing to the end users at first, the interface is less intuitive than it could be, especially with all of the different view options. Reports are also a little difficult to build properly. Review Source Brian N. ACCOUNTANT AT KENYA COMMERCIAL BANK Banking Used the software for: 1-2 years ### "An excellent product in managing businesses" November 30, 2018 5.0 It is a great tool in following up of the purchases and sales of a company. It helps in processing a well-organized sales reports helping the business owner to understand the performance of their businesses. It prevents the cases of theft and loss of products from a company as everything is in records. Pros This product has been in use to all business owners whether they operate small or big businesses. It helps business owners in managing their sales and handling their widespread customers. It brings various business operations in one system helping the business managers to supervise the businesses effectively. This product is used in marketing strategies by sending emails and replying back to the customers within minutes. It is easy to install, implement and use it in different businesses. It helps the business owners to make informed decisions for their companies. Cons The developers should create tutorial guides to help the beginners to understand how to use the product effectively in their businesses. Review Source VR Verified Reviewer IT Support Environmental Services Used the software for: 6-12 months ### "ZOHO CRM - the Winner hands Down !!" October 13, 2020 5.0 I have been using this for 6 months, so far I love this application ! Pros I loved the beautiful aesthetic design, very simple and easy to use. I am blown away by the simplistic view and manageability of this software. Cons some of the cons I have seen are the ZIA voice assistant could use some work. also the Workflow automation is slightly limited. Review Source Aira C. CSR Information Services Used the software for: 1-2 years ### "Excellent tool!" September 15, 2021 5.0 Excellent! My words are not enough to express how delighted I am every time I'm using this tool. 10/10 would recommend for software teams. Pros The thing about this tool is so easy to use most specially when you are a new user. The best for me about Zoho CRM is that I get everything that I needed. Cons I don't have any problem with Zoho CRM expect the technical support but all in all it was a great tool! Review Source VR Verified Reviewer Enterprise sales leader Human Resources Used the software for: 2+ years ### "Great Value for Money" March 20, 2024 5.0 Pros Ease of Use and setup Value for Money Work flow features and Sales Management Cons Not as many support / knowledge base articles Review Source KK Kartik K. Recruitment Manager Human Resources Used the software for: I used a free trial ### " Zoho Survey a User-Friendly and Affordable Survey Tool with Robust Analytics" April 30, 2023 5.0 Zoho Survey is solving several problems related to survey creation and analysis, and benefits users by making it easier and more efficient to collect and analyze feedback from a large number of respondents. Pros 1\. Making survey creation easy: Zoho Survey is solving the problem of creating surveys from scratch, by providing customizable templates and advanced question types. This benefits by allowing to create surveys quickly and easily without any technical expertise.2. Improving customer satisfaction: Zoho Survey is benefiting by helping to improve customer satisfaction by collecting feedback from customers and making improvements based on their responses. This leads to better products and services, which in turn can lead to increased customer loyalty and retention. Cons 1\. Limited branding customization: While Zoho Survey offers some degree of branding customization, some users find the options limited compared to other survey tools, which could be a drawback for those looking for more control over the look and feel of their surveys.2. Learning curve for advanced features: While Zoho Survey is easy to use for basic survey creation and analysis, it may encounter a learning curve for more advanced features such as branching logic and custom scripting. Review Source EK Emmanuel K. CTO Information Technology and Services Used the software for: 1-2 years ### "Zoho review" January 4, 2024 4.0 Pros We were first drawn to zoho when we used their email service. And when the time came to setup a CRM tool, we decide to go with Zoho CRM because of the experience we had the email service and i can gladly say the Pros of using Zoho CRM include its user-friendly interface, customization options, extensive feature set and I cant stress enough on affordable pricing. Cons With the cons i can just say we have had to halt some projects due to third party inegrations Review Source Thanh N. Product manager Financial Services Used the software for: 2+ years ### "Great simple CRM " April 30, 2022 5.0 Pros Has everything needed to manage leads and the sales process Cons Onboarding and training for new sales reps Review Source JS Jan S. CEO Internet Used the software for: 6-12 months ### "Eine Katastrophe" February 2, 2024 1.0 Ein grosses Gebastel, das nicht funktioniert. Völlig unprofessionell, für Business nicht brauchbar. Pros Ich kann, ausser des Preises, nichts finden, was positiv wäre. Cons Automatisierungen funktionieren nicht. CRM- und Projektmanagementsoftware sind ein billiger Abklatsch von grossen Unternehmen. Keine Software (wir hatten 12 von Zoho im Einsatz) war professionell brauchbar. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) All-in-one-System, was Google nicht bietet. Review Source WL Wes L. Service technician Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "A CRM That Comes Just Short Of Everything It Dips Its Toe In" May 19, 2022 3.0 At first a bit overwhelmed them when I got to playing around with it, I was underwhelmed at how little you can customize everything Pros Everything you could ask for in a CRM software program Cons It does not have enough of everything you could ask for in a CRM software program Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM I'm testing the two out at the same time Review Source KU Kiran U. Software Consultant Information Technology and Services Used the software for: 1-2 years ### "Best CRM Software!!" August 9, 2020 5.0 Very Good Pros \- Flexibility of the product - Features - Pricing plans - Automation capibilities - Upgrade to new AI features Cons Mobile Application need to be upgrade to fix the bugs. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing Zoho CRM \- Advanced feature that fitted our business needs and the automation capibility - Low pricing as compared to other alternatives Review Source AR Arturo R. Director Veterinary Used the software for: 2+ years ### "Great for Sales Teams " January 7, 2023 5.0 My overall experience with ZOHO CRM has been a long one, but in the end I'm glad that I've stuck to ZOHO CRM's program for our sales teams. Pros I enjoy the capability of ZOHO CRM and the amount of integrations that work with ZOHO CRM. Cons ZOHO support often times, first answer the chat to send you to a FAQ or self help article. Rather than diagnosing the problem, finding the underlying cause and then proceeding accordingly. It does take a long time to learn and many of the modules can't be modified the same way as another (Example: I can create a pipeline with one module but with the other I can't). Also to become very proficient within ZOHO CRM's education, you'll have to invest more into your education. Instead of it being provided for you with the program. Reason for choosing Zoho CRM Because I already had some experience using ZOHO CRM. Review Source John Christopher D. Virtual Assistant Marketing and Advertising Used the software for: 2+ years ### "I love Zoho CRM it is amazing" March 25, 2022 5.0 Pros I love Zoho CRM it is amazing, the product itself is doing well on maintaining my CRM on the right direction, it helps me more when it come to my task and project management, it is easy to use and I will continue to use this software Cons I like least about is the pricing of this product but all in all it is a good catch Review Source EDR E Darlene R. President Outsourcing/Offshoring Used the software for: 2+ years ### "CRM Lead Management" September 11, 2023 5.0 Robust tool with all of the functionality we need to support our clients. Pros We were able to design and implement Zoho within a two weeks notice of onboarding a new client that required us to capture their leads and provide reporting. Cons The mass update feature is limited with the Professional edition. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Cost Review Source Sherry M. Procurement officer Logistics and Supply Chain Used the software for: 6-12 months ### "Super fantabulous with live chats." April 11, 2022 5.0 It's super terrific with contact management. Great with lead tracking. Excellent with workflow management. Intuitive user interface. Great with lead tracking. Pros It's great software with live chats. Excellent with file sharing. Terrific with lead tracking and timesheet management. Easy with cloud management of contacts. Cons It's impressive with contact management and ease of use. Review Source AB Adelle B. Supervising Solicitor Legal Services Used the software for: 2+ years ### "Its so useful, and most of all really enjoyable to use" September 12, 2023 5.0 Working in Family and child protection law, we need a speedy and reliable product to support that. We deal primarily with emergency work, so this is key ! I have never had Zoho fault or crash to date. I love it. Pros I love Zoho - period ! I work in law, its not glamorous or fun, but Zoho makes things that work easier and happier to execute Cons perhaps an "are you sure you want to send this message to this contact" pop up before transmission, but of course its just fine without it. Review Source CD Chris D. Engineer Computer Software Used the software for: 2+ years ### "Great for Lead generating" August 10, 2022 5.0 5 out of 5 stars! Pros Easy setup and user interface. Had no problem using this for lead generation and communicating with my team. Cons The user design can use a bit of an update. But overall, no complaints! Review Source NA Nikolay A. Manager Architecture & Planning Used the software for: 2+ years ### "InnoLED and Zoho" July 13, 2023 5.0 Pros Zoho CRM helped company with less than 10 people in staff to work efficiently with more than 150 commission based salespeople Cons A bit old-fashioned design and limited options for usage in Bulgarian language Review Source TT Teena T. ENGINEER Consumer Services Used the software for: 6-12 months ### "Real Cloud-based customer relationship management software " May 21, 2023 5.0 Zoho CRM offers different estimating plans to take special care of organizations of various sizes and needs, including a free release for little groups. It's vital to audit the particular highlights and evaluating subtleties on the Zoho CRM site or talk with their outreach group to decide the most reasonable arrangement for your association. Pros Zoho CRM permits you to unify and deal with all your client and lead data in a single spot. It gives a thorough contact the board framework, permitting you to store and track subtleties like contact data, correspondence history, exercises, and custom information fields. Cons challenges in arriving at ideal and acceptable help from Zoho. While Zoho offers help assets like documentation, discussions, and online assistance, the accessibility and responsiveness of direct help might fluctuate. Review Source VR Verified Reviewer President Consumer Electronics Used the software for: 6-12 months ### "For a small business it is a very simple CRM to setup from the scratch without a consultant" January 27, 2022 5.0 In general, was a super easy tool to setup, and to train my sales people. For small companies give you a quick way to start, and then the tools provide API and more advanced modules that you can use to get better integration with your other systems. Pros It was very easy to setup and train sales people to use it. Although you will have some resistant from them to use it. It is a cheap product considering that other options are way more expensive. But I think the should have a more aggressive pricing for Small Business, that are their target. Cons Lack of easy notifications to know what is happening in real time. It was hard for me to know what was happening and how to track details per interaction. I needed a better dashboard to understand how this was moving hour by hour. Review Source Ludovic M. CRM & Marketing Automation Consultant Marketing and Advertising Used the software for: 2+ years ### "An outstanding Platform, backed up by an entire Business OS" July 17, 2020 5.0 I discovered Zoho CRM in 2012 thanks to a very passionate Marketing teacher. Since then, I implemented it, along with Hubspot and ActiveCampaign, in more than 10 startups and SMBs, as a freelancer. Even though I always secreen for better solutions and CRMs, or more relevant in certain contexts, more than 80% of the time Zoho is my recommendation to clients. Very interested in witnessing the development of Zoho in Europe, as the expansion strategy is still quite young Pros Zoho CRM itself is easily customizable, very flexible and easy to use. With One, all data is connected with other business apps, making it convenient and up to date all the time, thus very powerful. Priceless in all data analysis and marketing automation projects. Cons The basic user interface, if not customized, is a bit grey. They are making improvements, and it's easily customizable, but it's an important feature for users so be sure to plan adding a Canvas or pimping your UX a bit Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Emarsys](https://www.capterra.com/p/250553/Emarsys/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Cost effectiveness Entire suite of business apps Same quality level Review Source VR Verified Reviewer Business Manager Information Technology and Services Used the software for: 6-12 months ### "I love all Zoho products, but CRM is my favourite" January 5, 2024 5.0 Overall, I can say I have used the free version for my own startup - which was amazing and also the full paid version at a mid-sized company, where all the team members happily were able to use it. Pros I love that everything is customizable, based on the lead details, the type of company and lead status we have, etc. It's simple to use and doesn't require a steep learning curve Cons It's not the cheapest option for medium-sized companies. Review Source Prakash C. Technical lead Computer Software Used the software for: 1-2 years ### "Manage customer with Zoho" July 5, 2022 5.0 It was very good experience to use this product in our organization. Pros Basically it is very helpful tool for us we are using it for many purposes Like managing customer service, their problems, sales and many more. Cons Reporting part need to improve more, Some Time work slow Rest all are good Review Source VR Verified Reviewer Sr. Customer Success Associate Information Technology and Services Used the software for: 1-2 years ### "Best CRM tool for all your needs" February 3, 2023 5.0 Keeping our database clean and updated at all times to ensure smooth and effective workflow both with our clients and our prospects Pros Ability to create custom fields according to our business needs and ease to use the system we were able to accomplish everything we needed and our reporting was so easy after the implementation along with smooth workflows all around. Cons The implementation and training were challenging. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.