# Page 35 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 35 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 35 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 851-875 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KC Karen C. CEO Telecommunications Used the software for: 2+ years ### "Comprehensive solution" December 17, 2020 5.0 Overall we have found Zoho CRM to be a great option for managing our customer relations. Pros We like the extensive functionality that Zoho CRM can offer. We use a number of Zoho products and they all integrate with our CRM. From Zoho Projects and Sales iQ through to Campaigns and Desk we find the system great for managing all aspects of our customer contact. Cons Managing users against the subscription is difficult and it is quite expensive. There is also no 'light' option that would be good for our internal IT support to access the production data for tech support, they can only have access to the sandbox or we have to buy a full licence which isn't cost effective for ad hoc access. Alternatives considered [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Price and functionality. Review Source KA Kurien A. Owner Marketing and Advertising Used the software for: 1-2 years ### "Robust CRM, Great Value" December 13, 2022 5.0 Overall good experience. But do suggest the offer higher limits for customization and options such as Zoho Campaigns etc. Pros Easy to use every day, and options are simple to manage. Cons Customizations can be tricky, and it does have certain limits that you will need to increase, but Zoho support is great to work with. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Zoho CRM Ease of use, flexibility, and pricing. Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Wanted to have a single CRM for contact management, invoicing, tracking etc. Review Source VR Verified Reviewer Chief Thinker and COO Consumer Goods Used the software for: 6-12 months ### "A lot of Features and A lot of Work but a whole suite " January 13, 2018 5.0 Pros Zoho is a powerhouse. There are lots of features and functions. They want to become your single provider of business software. They do everything from CRM, Email, Project Management, Bookkeeping. Most importantly, a lot of the information is connected and useful across different "apps." If you and your team are all committed to the program and stick with it, you'll see massive rewards. I've been using Hubspot for a side business and it works great as a CRM but ZOHO allows you to do so much more. With ZOHO you can almost not leave the interface which aids in minimizing distractions. There are still lots of apps though so if you have everything open you'll still mess yourself up. Cons It's amazing if you are committed to the system and the whole team gets on board and commits. There is a lot of software learning and picking up of functionality. If you and your team dont commit to setting up and customizing functionality to fit your needs, you'll only continue to get overwhelmed by all the features and not be able to get what you need from this software. Review Source SS Shubham S. Software Asset management Information Services Used the software for: 1-2 years ### "Zoho - Best CRM for Mid Range companies" March 9, 2021 5.0 The overall experience with Zoho was good. Initially it had many bugs which made long group calls impossible but after few updates it got better. Pros Zoho Docs is the most interesting feature that attracted me apart of Excel which helped in keeping the team updated. Cons Zoho Docs and Excel Database helps in sharing the documents and information with ease. Apart from that GUI of team meeting is quite alluring and different from other services. Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing Zoho CRM Zoho provided flexible price which other firms doesn't provide. The additional features such as Docs for storing documents attracted the most. Review Source Colin M. Consultant Computer Networking Used the software for: 2+ years ### "Zoho CRM - One to consider for SMEs" January 14, 2019 4.0 Zoho CRM is a fully-featured CRM product that is usable by businesses of all sizes. It works best when used with other Zoho suite tools as there is tight integration with the other modules. However, it does support Gmail and Outlook mail clients, so could be used in a G-Suite or Office 365 environment. As with any CRM system, getting the configuration right at the outset is key, as is getting users on board. If the up front work is done right, Zoho CRM brings great value to the organisations sales, marketing and customer service functions. Pros \- Powerful CRM tool with features you would normally only expect in enterprise grade products - Highly customisable - Integration with other Zoho modules - Support for G-Suite and Outlook - Responsive support Cons \- Needs some planning (as would any CRM deployment) to get the most out of it - So many customisation options, users can get confused Review Source Felipe L. Ceo Consumer Services Used the software for: 6-12 months ### "Ótimo Crm" May 1, 2023 5.0 Eu tive uma experiência incrível com esse CRM ele super atendeu a minha necessidade e dos meus clientes . Pros Sempre gostei dos produtos da Zoho devido a praticidade das ferramentas para atender os clientes. Sistema de atendimento de cliente é maravilhoso e sistema também. Cons Acredito que interface do programa poderia ser mais limpa, mais clara e objetiva, assim os usuários iriam interagir melhor com a solução Review Source John Tayo K. Digital Marketing Marketing and Advertising Used the software for: 2+ years ### "The best CRM Software in terms of Configuration" January 24, 2022 4.0 Zoho is an Exceptional tool to have as a Business. Pros Absolutely, configuration to suite your needs is one of Zoho's Strength in the Market. You can create your own variables, formulas,... It's totally worth it. Cons I love the formula functions though it needs more formula fields. Review Source Josh A. Co-founder & CMO Marketing and Advertising Used the software for: 6-12 months ### "Many features, good price, can be complicated" October 6, 2021 4.0 Managing the customers/potential customers within Zoho CRM is functional. Managing a sales pipeline with Zoho can be done very effectively if you purchase a few of the Zoho products. Pros I love the features and depth available with Zoho CRM and Zoho products. So much depth to the product set. Cons Zoho can be confusing. I feel like it's hard to understand what you get with the product you purchase and whether you are going to need another product to fully achieve your use case(s). Review Source JB Jake B. IT Helpdesk Engineer Information Technology and Services Used the software for: 2+ years ### "Pretty Good Software and Has Different Use Contexts" March 28, 2022 5.0 Overall this is a great tool to use in all different configurations and purposes. Its very easy to learn how to use and fairly user friendly and aesthetically pleasing. Pros I've used this product for over two years as a service desk system. Initially, we was on the old build and this used to be very buggy and had a lot of limitations. For example, we would have to recreate the whole ticket if a new category had to be created which was a little bit of a pain. As per an update a while back, this has now been resolved and this works a whole lot better - not to mention the graphical upgrade!! Cons I'm going to be completely honest and say no criticism whatsoever, we make use of an on-premise version of this software and a cloud based solution of this. We find that the cloud based version performs better and is more up to date and less buggy. Review Source Adithya U. Senior Software Engineer Computer Software Used the software for: 2+ years ### "Zoho CRM - A easy to use CRM for small and Mid scale companies" October 29, 2018 4.0 Pros \* Light on pocket for most small and mid scale companies when compared to other expensive CRM alternatives. \* Can customize the software as per the company needs. Adding custom fields, layouts is an easy task and can be done by an end user itself. \* Multichannel interactions - Customers can interact via Email, social media and other channels ; all of them will be collated together and can be seen in Zoho CRM \* Powerful developer tools and addons are available to enrich the capability of Zoho CRM \* Forecasting feature which can be helpful to forecast the future sales. \* Process automation can be performed easily via workflows. \* Card scanner feature to scan the business card and automatically create contacts/leads from it. \* Facebook style feeds which helps to glance through the team updates and wins. Cons \* It takes a while to adjust to the UI since it has many options/features available. \* We might have to rely on other third party tool/add-on to send mass mailers (For notifications,newsletters etc) as the mail designer/mass mail feature is not powerful enough and lacks tracking of mails sent. Review Source DP Donald P. Broker Real Estate Used the software for: 6-12 months ### "Why ZOHO CRM" December 26, 2023 5.0 Pros ZOHO is a great great foundation of multiple apps that can be connected together to make a great product for your company. Cons You have to very comfortable with software development or hire 3rd party ZOHO experts to aid in the building of your platform. Review Source VR Verified Reviewer Business development Executive Marketing and Advertising Used the software for: 2+ years ### "Amazing software for lead management " December 27, 2020 5.0 I am using the ZOHO CRM for 3 years and it helps me a lot with lead management. Whenever there is any scheduled call with clients it reminds me before the time and I can also separate the leads on a priority basis like: Very important, Cold lead, Future leads, etc. Pros By using Zoho CRM it is easy to update each and every communication of our customers. I can easily update the phone number, status, documents. Also, there is an automatic email response service that is very cool. Cons I would request to improve the calander/invitation feature of Zoho CRM. Review Source Vladislavs I. Web Developer Retail Used the software for: 2+ years ### "Good for small business" February 10, 2021 3.0 It is great solution for small size business. Pros Relatively easy to setup, customise for client. Relatively easy to integrate lead capture into your own website. Easy to search lookup and customise leads info. Funnel chart is amazing Cons Although provide customisations, most of the lead custom fields are text fields only, without an ability to add additional validation. Integrating CRM is straightforward but the API is clunky. Review Source Jair Alexander A. Logística Logistics and Supply Chain Used the software for: Less than 6 months ### "Un CRM moderno y fácil de usar para un negocio moderno" July 7, 2023 4.0 Muy buena en el tiempo que la use, fácil de manejar y aprender a usar Pros La facilidad y automatización del marketing y estadísticas completas, la personalización fácil de venta Cons En realidad no hay nada malo en el software pero podría mejorar las cuotas mensuales Review Source GP Guillaume P. CEO Information Technology and Services Used the software for: 6-12 months ### "Great CRM as part of Zoho One" February 6, 2020 4.0 Our company needed a set of software to run our startup business. We wanted something more than just a storage or email solution. Of course, we also needed a CRM. After having used a number of CRM over the years, I wanted something that was simple but configurable and also that could also help us for the occasional marketing email. Thanks to Zoho CRM, we can keep track of our deals and contact, ensure that nothing falls between the cracks. Did I mention the automatic email tracking ? Pros The email tracking really helps understanding engagement. The ability to send small mass-emails directly from the CRM without having to use a third party email is great for a startup. We also like the ability to automatically schedule a web meeting from the CRM. Cons The interface is a little bit old fashioned. It would be great if the system could be a little more flexible in terms of sales activities that can be recorded. Alternatives considered [Nutshell](https://www.capterra.com/p/144340/Nutshell/)[Drip](https://www.capterra.com/p/164933/Drip/) Reason for choosing Zoho CRM Simply put. Zoho CRM as part of Zoho One is a very strong contender. It was fairly easy to just look away at the few warts since Zoho provides so much value! Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The total value of Zoho One offers way more than the basic Hubspot system. Review Source Fabrizio G. Architectural Designer Architecture & Planning Used the software for: 1-2 years ### "Highly Functional CRM Solution and Easy to Use." December 21, 2023 5.0 Nice campaign monitoring and advertising product which allows easy tracking of website activities and the engagement level is fantastic. Pros Capabilities are unique and very useful on marketing and sales pipeline management and the lead management with this platform is excellent. Creating effective marketing and sales reports and insights collections this is the best tool to try. Cons Easy features and very flexible with friendly manipulation and i had zero problems with the system. Review Source UA Umair A. Production Supervisor Information Technology and Services Used the software for: 6-12 months ### "Zoho CRM- To Get Started" November 30, 2023 5.0 Zoho CRM is a basic tool for new businesses that allows them to manage their business. The main features include contact management, sales forecasting, data analysis and reporting, inventory management, and customer support. It also allows for the integration of multiple applications. Pros Zoho CRM is a great tool that provides the option of a free trial as well as a professional subscription at an affordable monthly price. It is user-friendly and can be installed easily. It makes you able to integrate multiple applications. Moreover, different plans are available to be chosen. Cons It provides limited access to functionality in the free trial. Pricing is a bit higher than other options. Limited custom field options and AI features. Review Source SY Shanique Y. Technical Sales Representative Chemicals Used the software for: 1-2 years ### "Flexible, Low Cost CRM with strong potential" November 3, 2016 4.0 I manage Zoho CRM (Enterprise subscription) for a small B2B company. We have used this platform for about a year and a half now. Price: Compared to other options, Zoho has great pricing for the features/value that you get. Features: Zoho has a large number of features available to Enterprise customers. We, of course, use the Leads, Contacts, Accounts modules to keep track of all customer information. Zoho has greatly impacted our ability to keep track of the potentials/opportunities in our pipeline and to stay on top of follow-ups with customers. Also, despite our complex quoting process, we are able to quickly generate professional quotes for customers. We use the Zoho CRM Documents module to work on documents simultaneously. This eliminates the need to save several versions of documents. We use the Reports feature to evaluate performance, identify strengths/weakness, etc. The Campaigns, Solutions, Forecast and other available modules are also very useful. Ease of Use: I think using Zoho is more hands on, as far as doing most of the initial setup and customization yourself as opposed to Zoho doing it for you (like other CRMs offer), but the process is relatively easy. Because our company has many unique pieces of sales/customer information that it wants to capture, Zoho's easy customization has been a great fit for us. Customer Support: There are a variety of ways to contact Zoho. I use the live chat most of the time and am usually able to get assistance right away. Development: Zoho seems to actually take note of feature requests and feedback from customers. They release a very good update to the CRM this year that provided several new and improved features. I am looking forward to seeing how the platform continues to evolve. Pros I like ease-of-use, price, and easy customization. Cons It's a young company so there are some glitches/kinks still being worked out Review Source AL Amin L. CEO Computer Software Used the software for: 6-12 months ### "ZOHO - Get your business rolling" May 25, 2022 5.0 Perfect, It helps me to get my customer onboard and operational in a few days rather than weeks Pros Its easy and flexible, and the support is superb Cons It has so many things one would get overwhelmed using all the features Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[WordPress](https://www.capterra.com/p/131687/WordPress/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Its easy to operate and 7-star customer service Review Source Aman K. Business Analyst Information Technology and Services Used the software for: 1-2 years ### "CRM management made easy" April 5, 2022 4.0 Overall satisfied with Zoho but would love to see some new features in the tool to make CRM management more convenient. Pros Zoho has helped me in managing my task very efficiently in CRM and in keeping a track of all the upcoming campaigns for the weekly. It has made planning work easy and also in analyzing the efficiency of work completed. Cons Manual intervention required for some tasks are a lot and these needs to fixed through automation. Some tasks are repeated which can be done easily through automation. Review Source Alfredo C. Marketing Operations & Tech Manager Marketing and Advertising Used the software for: 2+ years ### "A CRM to start and scale" June 18, 2020 5.0 I have more than 6 years of using Zoho not only for my company, but also for more than 10 projects with different clients, which has been perfectly adjusted to the needs of each project Pros The initiation process is intuitive and easy to navigate, making it possible to initiate adoption very quickly from setup to active users. Zoho has an ecosystem that allows you to enhance the capabilities of CRM, becoming a platform that reaches beyond a Basic or conventional CRM. Cons Perhaps a disadvantage would be what it doesn't have, but I think they are solving it quite well, so nothing is wrong with this tool. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source SM Shyamal M. Senior Manager Apparel & Fashion Used the software for: 2+ years ### "Complete Solution with ZOHO" September 27, 2023 5.0 For online, it has been fantastic, Pros Ease of usage, data analysis, additional feature, easy availability of the data for quality feedback Cons Whenever there is a Data clearance, zoho ends up adding other company notifications Review Source SC Sandeep C. CEO Information Technology and Services Used the software for: 1-2 years ### "Review for ZOHO" December 15, 2023 5.0 Pros The best part is that it so user friendly that you don't require anyone to train for it specially. Cons Nothing much it had every thing that we needed Alternatives considered [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Review Source GP Greeshma P. Software developer Computer Software Used the software for: 2+ years ### "Good experience" July 1, 2022 4.0 We use it for expense tracking, reimbursements, time tracking, leave tracking and approvals, payroll etc. Pros Use it on a regular basis to achieve many tasks. The features are good and caters to basic needs and as per plans. Scope for lot of add ons provided. Some customizations also provided like in time tracker Cons User experience could be improved. At times the websites takes time to load. Some functionalities are not intuitive enough Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Not all in one solution Review Source VR Verified Reviewer Marketing Analyst Defense & Space Used the software for: 6-12 months ### "Better for sales than marketing" June 27, 2022 4.0 I like the software and I believe the sales team takes advantage of it more than the marketing team. If marketing features are improved, especially regarding email, automation and metric analysis, I believe the software will be even more useful in my daily life. Pros I like the possibility of the marketing and sales team to work together in one software and can view leads, contacts, results and other goals. Cons Although I use it often, I believe the email marketing system is not ideal. It has some bugs, both in sending to leads and contacts, and when sensing tests. The metric analysis system is poorly intuitive and very manual, requiring consolidation on other data visualization platforms. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.