# Page 36 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 36 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 36 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 876-900 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Co-Propietario Used the software for: 2+ years ### "Very Useful for Our Company!" April 11, 2018 5.0 The best CRM online platform, it's the all-in-one tool for client management, specially because you can configure stages, registrees, automatization, and gives order to your sales team. Pros Evaluating different alternatives for customer management, we decided to use Zoho CRM because it has many features that allow you to configure the platform to your needs. Everything is through integrations and modules that allow you to connect with special extensions. It also allows you to generate reports and dashboard for measuring, which is the only way you can improve. And the best thing: Zoho One! you can access to another Zoho platforms with the same account. Cons The bad thing is that you require knowledge and programming skills when integrating and connecting with other existing platforms. Review Source VR Verified Reviewer Data Engineer Computer & Network Security Used the software for: 1-2 years ### "Zoho " August 18, 2022 5.0 This is better to maintain for the purpose of those who make their business on a cloud platform. it is very easy to use. Zoho also solving some big problems. I am very happy to use this service. Pros Zoho CRM is a cloud-based, business management platform for better customer experience. it is easy to use and light to handle. Easy to maintain the platform. it is very easy to find things and sync the calendar part. I much like it. Cons Sometimes, it's very hard to protect and hard to resolve. or we can say not easy to use. Review Source AADITYA H. Manager-Business Development Computer Software Used the software for: 1-2 years ### "Best CRM out there" August 8, 2019 5.0 Zoho CRM has solved lot of problems, mail templates has made our life easier and because of availability of creating custom automatic workflows has made lead conversion easier and reports are precise that gives us a clear picture of revenue streams Pros It's integration with multiple platforms like zapier which essentially explodes the integration possibility. It's mobile app is flawless and Integration with WhatsApp is just brilliant. As Zoho has various other products understanding the source of lead either from any campaign or via Google AdWords or Facebook ads is really helpfull Cons As any business I would like it's price go down a bit Switched from [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) The availability of custom workflow and integration with an array of SaaS products made us switcmch to Zoho Review Source Dr Navneet G. Founder & Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pathetic support and very expensive for small business or startups" March 13, 2021 1.0 It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules. Pros Getting onboard is the only thing that's fast. Cons Extremely poor support No help from the support team Unprofessional attitude Unwillingness to take a feedback Too complicated UI Difficult and cluttered modules Extremely pricey for the startups Misleading information during the trial phase Always upselling their useless apps through Zoho one Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source VR Verified Reviewer Financial Advisor Financial Services Used the software for: 1-2 years ### "Zoho is a Powerful Tool for Small Businesses on a Budget" March 7, 2019 5.0 Pros As far as CRM softwares go (and I've used many including Salesforce), I was pleasantly surprised at how comprehensive it is. Everything that's needed to manage your sales process can be customized to your liking. Navigating the site is easy and has a very minimalist look and feel to it. However, it somehow delivers on all the details you would expect from a CRM. I particularly like the mobile version of Zoho CRM which is far superior to many other mobile CRMs out there. And, I've been using this for free ... However, I expect to use their 'enterprise' version soon enough! Cons There are no serious cons about this software. But if i'm really nitpicking, perhaps add some more options for visual/theme customization? Right now the only option to customize themes is to change the color of the site borders. Having an option to customize the font, site layout etc. would be nice. Review Source Leonardo D. VP of Sales Used the software for: 6-12 months ### "ZohoCRM is the best scalable CRM system you can choose" May 14, 2018 4.0 Great management of several business operations and marketing activities at an affordable price. Zoho is one of the cheapest solutions I've ever used and they provide lots of features and tools even with the basic plans. It is a scalable solution that enables you to unlock "super-powers" only and when you are able to afford higher cost, alongside with your business growth. Pros ZohoCRM is one of the CRM system I use most. The Zoho Corporation has a solution for any business needs: customer relationship management, invoicing, project management, inventory and so on. I was really amazed the first time I've used Zoho by its ease of use and powerful features provided. The Zapier integration enables you to automate lots of repetitive tasks and integrate Zoho with other apps and systems (even if you can manage almost anything directly in Zoho). Cons The first setup can be hard. Sometimes, effective tips to drive you in the first setup are missing. Providing a huge amount of tools and features, some operations could be simplified. For example, importing leads from an external lead generation sources requires you to create a Zoho Campaign, otherwise you won't be able to create new records. This is a great approach conceptually (leads belong to specific campaigns) but it is not so easy to understand and implement, at least at the first time. So I think they should simplify this process or, at least, provide an exhaustive documentation or a quick tip to suggest how to proceed. Review Source VR Verified Reviewer Marketing Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "A great, but simple, CRM system. Great for trade shows!" April 11, 2019 5.0 Overall it's a good value in an easy-to-use package. It's not going to be a powerhouse like Sales Force, but you're going to be able to set it up by yourself relatively easily. As a trade show manager, it's one of the best solutions for tracking every single detail of a trade show. I can track the equipment I need, my move-in times, key costs, badges, ordering guides, and so much more. Then, I can upload my leads to the Sales side of our system and correlate each lead with the originating show. All of this was customizable when we launched Zoho. We continue to tailor it to this day, now interfacing the database with a few cloud-based services to handle lead outreach. If you're looking for your first CRM system offering value and scalability before the leap to something major like Salesforce, this is your winner. Pros We use Zoho to track our sales leads, ongoing projects, and trade shows. In general I'd say the biggest pro is the flexibility and customization offered by the software. It's some serious bang for your buck! To this day, we create new tabs and have it track new lists or integrate it with new software. Cons The mobile app. It's really lacking. It will not display leads or trade shows as they are sorted on my desktop, which ultimately makes it useless. Sorting alphabetically doesn't work for leads or trade shows when the database goes back 7 years. If a mobile app is vital, Zoho may not be the best solution for you until the app is upgraded. Review Source DQ David Q. CEO Retail Used the software for: 6-12 months ### "Zoho CRM is cost-effective and robust" September 29, 2022 4.0 Pros The Deal Management section allowed me to organize leads in a way that helped us close more deals during our time with this software, vs before. Cons Feels like I'm paying for a lot of features I don't know how to use, or don't have an immediate use for. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Cost/customer service Review Source FB Freo B. Founder, Creative Director Graphic Design Used the software for: 6-12 months ### "Can improve" March 22, 2021 2.0 Zoho is good for startups or small businesses with minimum requirements as it is easy to set up, but as your company grows, unfortunately, the system does not grow with you. Pros Ease of set up and great feature list. The workflow is smart and mostly mirrored salesforce in some areas. Cons Loading time is absurd and customer service is not as helpful. Upgrades and feature requests seems less prioritized with updates taking years to release. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Affordability and ease of setup Review Source Kalin D. Marketing & Sales manager Machinery Used the software for: 6-12 months ### "A basic CRM that covers most needs for a small business" January 11, 2021 4.0 It's a simple and easy deployable CRM software that helps very much with sales and prospecting. Perfect for small businesses that need to streamline their sales funnel efforts. Not great for operations tracking and financials. Pros Zoho simplified our sales funnel and made keeping track of active deals much easier for the team. Drumming up business from old clients became possible because of the client-based custom notifications option. Cons It's built mainly around sales and prospecting and it's lacking adequate tools for business operations support. If a business wants to scale up, it will need another tool to keep track of it's operations and financials. Alternatives considered [Podio](https://www.capterra.com/p/128631/Podio/) Reason for choosing Zoho CRM It's pre-built processes. Podio was too much of a sandbox for our team's taste. Review Source JW Justin W. Director Higher Education Used the software for: 2+ years ### "Zoho CRM Saved the Day! " February 9, 2021 5.0 I love it and will continue to use it for my clients. Pros I love the expandability and flexibility of the apps that come connected to it. I am able to integrate quite seamlessly. Cons There's definitely a learning curve. I came from another CRM andZ Zoho certainly stood out like a sore thumb. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Keap is great but VERY cumbersome and expansive to the point where you overthink and its easy to navigate for someone in the tech field, but when it put it into the hands of people with little tech experience, it became cumbersome. Review Source Matthew K. Owner Photography Used the software for: 6-12 months ### "I want to love it so badly" August 22, 2022 4.0 I so badly wanted to love it and have it do everything for me. In the end it was just too much and I chose a different option. Pros I love that Zoho Suite/Zoho One is a ginormous suite of software that does everything business related. Website design, CRM, Social Media, Contracts, you name it - it does it, and in theory shares all the information between all the apps to keep everything on target. Customer service was quick to respond, but the answer was always "schedule an in person call with us" - which was not always convenient. Cons It was overwhelming to me. I struggled to get everything set up, and I'm not sure I ever did it correctly. I looked at hiring a professional to help me, but I would've had to pay for an additional subscription, plus their time to do the tasks. It is very possible I'm just not qualified to use this software. Review Source VR Verified Reviewer Marketing Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Good product, but not as intuitive as you'd expect in 2023" November 1, 2023 5.0 good, I enjoy it, but it just took a long time to find everything Pros it works well, there are a tonne of features within the platform and it's nicely integrated Cons all those features, such a LARGE learning curve using them! Just not intuitive Alternatives considered [Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM price, and already using zoho mail Review Source sL sanket L. salesforce admin Computer Software Used the software for: 1-2 years ### "Best CRM at a low pricing" November 1, 2023 5.0 Overall is very good experience and I would suggest everyone to use this. Pros They provides a low cost CRM so everyone like every small company can use it so best for startups Cons Need to improve a lot but they are working on it but at this segment of price it is best among all. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Difficult to handle many document and this shows all docx in one place so easy to work Review Source Craige Hardel -. Owner Marketing and Advertising Used the software for: 6-12 months ### "Zoho CRM is really good for the price" August 8, 2019 4.0 It's good. They have a solid solution that has worked well. I find their pricing for more team members can be a bit high though Pros Zoho crm has a wonderful suite of features and I liked their functionality. It's convenient to manage my pipeline with their solution and the ux is easy to use and well thought out. From task management to follow up a full stack solution and it has helped keep everything in one place and thus saved time when prospecting Cons Their onboarding could be even simplier and step by step. It still takes a while to get a feel for the application also, I don't like the fact zoho as so many applications and charge similar fees for all of them instead of just having a nice package even if it costs a bit more. As decent as their products are i'm just not a fan of this business model Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesflare](https://www.capterra.com/p/149522/Salesflare/)[Nimble](https://www.capterra.com/p/123032/Nimble/) Reason for choosing Zoho CRM more trustworthy website and better stack of features I needed Review Source JB Joshua B. President Marketing and Advertising Used the software for: 2+ years ### "We couldn't run our business without Zoho!" August 21, 2020 5.0 My experience with Zoho has been fantastic, another thing I love about their software is the support. They support is unparalleled in the industry, fast and responsive with solutions. Pros Zoho One and all of the pieces of software you need that integrate with each other. The software is affordable, and extremely scalable! I love the contact management, automation, workflows and lead management. Cons There is nothing that I like least, all of the features are great! Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Better value, usability and support. Review Source Shawn V. Customer Services Manager Logistics and Supply Chain Used the software for: 2+ years ### "A Solid CRM, Good Value" July 29, 2019 4.0 Good experience, I would recommend them to anyone looking for a good CRM for customer service. Pros Great value, easy to learn, easy to teach, easy to use to keep track of customers. You can find customers quickly and easily, pull up notes, leave attachments Easy to schedule followups. Easy to find what fellow employees are working on. Cons Sometimes it was difficult to setup automated features and sometimes automated features and webhooks would break and need to be remade. Was very rare though and for the price, their Customer support was excellent. Alternatives considered [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing Zoho CRM Better price Review Source AK Alexanderia K. Contract & Implementation Specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Zoho Ease of Use" September 22, 2020 3.0 Pros There was a lot of information that could be inputted into the software so that was great feature. Cons Too many fields for information to be inputted was very hard to get users to log in and actively use the software. My company was using Zoho for many years and then the price was increased to a point where we seeked out another CRM to switch to Review Source IA Irfan A. Deputy Manager Automotive Used the software for: 1-2 years ### "Business Allrounder in the age of mobility. " March 10, 2021 4.0 amazing product with all best features equal or more than equal ratings from users on email and other services i.e Automation, real time insights for market and faster growth in business. Pros Free of cost an amazing product Time saving via automation Real time action/decision improved your product sales. Cons Customization limitation. integration issues with other antivirus softwares Customer support issues. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Zoho CRM Cost and here about good market value and services are awesome. we plan to test and we explore very good Product. Review Source Keith Y. Owner Management Consulting Used the software for: 1-2 years ### "Top Notch CRM for SMB" August 1, 2019 4.0 Overall there's no question it's powerful. My biggest issue is taking the time to use all that it has to offer. Pros I liked that I could hit the ground running with the out-of-the-box configuration. I really like that I can continue to configure and add additional business rules as I build the business. An odd but big one for me is hyper-linked phone numbers so I can click and call w/out picking up my cell phone. There's very little about this tool that I can't do if I take the time to try. Cons The configurable email templates are awesome but I really, really dislike the email editor. It's not wysiwyg in that how it looks w/in Zoho is not how it looks when the email goes out. I'd like to see more fonts and more ability to configure the overall layout. Also - doesn't handle 'signatures' very eloquently. Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) Configurability and hyper-linked phone numbers Review Source KP Keann P. Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "Zoho CRM" March 26, 2022 1.0 Not good. Lack of training, causing to much time using the program and not utilizing the features properly. Pros This is a big prigram with lots of features. Proper training is required to utilize the abilities. Unfortunately the company never gave proper training and we really needed it. Cons Not good support. Large program Best to use all the features together Review Source Ranga Z. Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "One of the best CRM for small business and above " September 18, 2023 4.0 Great CRM Pros I like their lead management and account management Cons As a start up it was hard to get all the tools we needed as it got more expensive Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM prefered zoho pricing and navigation Review Source VR Verified Reviewer Marketing Coordinator Marketing and Advertising Used the software for: 6-12 months ### "Best CRM tool" September 21, 2022 5.0 Pros Its ease of use is superb. It an integration with a lot of other tools which makes it even easier to use and work on. Customer support is available 24/7 and it does not take much time to connect with them and resolve your doubts/queries. Cons Sometimes the integrations does not work as smoothly as they should but that's a very very rare case and them the user has to go back and again connect both the tools together. Review Source Sidney W. Sales Executive Computer Software Used the software for: 2+ years ### "Zoho CRM the best way to keep track,retain and satisfy your clients." July 19, 2018 5.0 Zoho CRM has increased productivity this is actually the best CRM i have interacted with in terms of generating Sales Leads. Pros I love the fact that Zoho CRM allows mobility you can always keep track on your hand held device when you are out of your work station I also love the fact that Zoho CRM is intractable with your google mail(Gmail) you don't have to create a new account you will retain yours This now did it for me oho CRM allows you to access real time information with out delay and also links to all social media reaching and giving you insights that connect people on social media to your products Cons This is not a major but will help if Zoho CRM could allow some customization in the UI Also the support could be better if I may say Review Source KV Kevin V. Product manager Internet Used the software for: 2+ years ### "Good CRM for medium size companies with lot of automations possible" November 28, 2025 5.0 We've used it for 5+ years now and have improved our internal processes with it. You do need to have someone internally that understands how all of it works, but when you have one, it's a great tool to have. Pros The CRM is highly customizable and enables many connections with external tools. We were able to automate a lot of processes. Cons You need to watch closely all the connexions you're implementing and be careful not to create conflicting rules. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.