# Page 37 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 37 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 37 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 901-925 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DB Diane B. Admin Leisure, Travel & Tourism Used the software for: 2+ years ### "Zoho CRM Review" December 14, 2020 5.0 Pros Zoho One allows usage of many different apps - "all in one place", integration between Zoho apps is useful; integration with third party apps/software is good; ability to customize the apps is important. Cons Learning Analytics, Deluge & Creator is not difficult but it is time consuming. The webinars / videos should be recorded and archived online for easy access. The webinars are not accessible in my time zone. Review Source sK santhosh K. accounts Executive Telecommunications Used the software for: Less than 6 months ### "Zoho is not user friendly software" September 20, 2023 4.0 Cons actually there is nothing to like any thing in Zoho it should be user friendly then only an accountant can use it easily and it need implementation on ledger creation payment method. Review Source Bert L. Entrepreneur Banking Used the software for: 2+ years ### "Great Free CRM But Can Get Expense!" April 7, 2020 4.0 One was a business email address which was very helpful until I got my own and also being able to make 3 forms for email recruiting. Pros Zoho has a lot of great features you can use for free for any start-up business. However, I found if you want to upgrade you may have to pay for each individual category and to me that can get expensive. But their WRITER is one of the best and when it comes to copying from other pages and websites it can't be beaten. Some features you must have some experience to use but overall it is very good. Cons Some features are hard to use and other features you have to pay individually to upgrade which could get quite expensive. The shorter link to the writer did not work a lot of times and had to use the long link. Review Source AF Alessandro F. CEO Computer Software Used the software for: 2+ years ### "Best CRM for Medium Size Business that needs simple customizations" August 16, 2022 5.0 I have been using zoho crm for over 10 years. Today it is a mature and reliable product. Pros Zoho CRM has great flexibility and ease to use interface. Good tools for customizations, easy to integrate with other cloud applications. Cons Support not always fast and lack of clarity on product development plans Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Price, Customization and Sales functionality. Review Source India C. Benefits Customer Service Representative Insurance Used the software for: 1-2 years ### "Social Media Powerhouse " March 28, 2024 5.0 Pros It’s easy to use and very social media friendly. Cons There are sometimes bugs in the software. Review Source Corey C. Owner/Operator Marketing and Advertising Used the software for: 2+ years ### "A Great Tool for a Small Startup" December 3, 2019 5.0 Myself and one other person were able to quickly and efficiently role this product out and track out touch points with potential and current customers. It was a lifesaver for a growing business. Pros Super easy to use. As I was setting up my company and just beginning, it was easy to implement, and scaled really well as my business grew. Cons I don't really have anything bad to say about this software. It's worked out great for my company and has grown with us. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Cost. Salesforce is crazy expensive, and we weren't big enough of a company to justify that cost. Review Source Abhishek K. Senior Account Manager Real Estate Used the software for: 1-2 years ### "Effective CRM for lead management" March 31, 2022 5.0 Pros 1.Effective sales pipeline funnel 2.Capturing of the lead 3.Helpful in maintaining lead record Cons 1.Time taking in capturing the real time lead 2.Reporting could have been better Review Source FA FAEQ A. Junior Project Manager International Affairs Used the software for: 1-2 years ### "suits for small to mid sized corporates" August 12, 2019 4.0 We only use Zoho CRM for a small project for one of our clients, it fitted like a glove with what the client needed, but unfortunately the more we depended on it the more it required to get more solutions from Zoho like Books and inventory, it was kinda hard to integrate it with what already have, but after the client and us are having a good experience using it . Pros It's really simple and easy to use, for the most part, you can find whatever you want on its documentation, the samples over there are really helpful, and the customer support is very very friendly and responsive, I can't remember a single instance that they didn't respond or were late on. Cons Dealing with a cloud-based CRM comes with its pitfalls and for us, one of the biggest pitfalls was the that we couldn't customize it enough, no matter how many timed we talked with Zoho customer support, some parts are in the core structure of Zoho CRM that can never be changed, Alternatives considered [Oracle CRM On Demand](https://www.capterra.com/p/119990/CRM-On-Demand-Marketing/) Reason for choosing Zoho CRM The project was small and Zoho is scalable in regards to the number of users, but if the project is big i guess we will walk away from Zoho to get something more Corporate level. Review Source Chitta Ranjan D. Digital Marketing Manager Events Services Used the software for: 1-2 years ### "Excellent CRM Tool with great Customer Support" December 6, 2018 4.0 I have been using Zoho CRM from last two years for a lead generation website. So far it’s working extremely well. It’s easy to set up and customize. For any advance customization, their support team is really helpful. Pros Zoho CRM is one of the best CRM available for small to mid-size businesses. It can be customized pretty easily and they have an excellent team of support staffs available 24/7. Zoho is not that expensive compared to the other similar tools. You can manage contacts, leads with Zoho CRM pretty easily. Take necessary action in terms of sending emails from the tool itself. By using drag and drop method one can create and customize page templates based on the business requirement. Overall an excellent tool for business needs. Cons They should assign an account manager for paid subscribers to reach out directly. They don’t have any option to create a landing page, Email tracking is also not available. Review Source LR Larry R. Owner Telecommunications Used the software for: 2+ years ### "Been Using Zoho for 6 Years started with Zoho Invoice" April 3, 2021 5.0 CRM is help with expanding staff and assigning tasks and creating an automated workflow. Pros The integration of the entire Zoho Suite, expanding now to add a few more Cons The online help for setting up integration is not as clear as I would like, Alternatives considered [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Zoho CRM Experience with Zoho Invoice Review Source VR Verified Reviewer COO Computer Software Used the software for: 1-2 years ### "With a little of Soho we have all our leads organized" March 30, 2021 4.0 We are glad with zoho crm. We have more control of our Lead generation, and we are turning them on more sell, Pros Once implemented any feature it works like charm. We have automatized lead generation and emails. Our funnel is undeer control Cons It has so many features that was impossible for us a 100% implementation. We must implement step by step Alternatives considered [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing Zoho CRM Email integration and automation Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) More organization Review Source DV Domingos V. CEO Information Technology and Services Used the software for: 2+ years ### "Easy to work" September 20, 2021 5.0 the system is very easy to use and the interfaces help to find anything we need. because it presents a simple interaction we don't need to contact support very often. Pros User interface, UI and cool features. very easier to work. Cons Nothing to declare! During the years that I have been using the system, we had no need for additional functions or attributes that the business lacks. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Nutcache](https://www.capterra.com/p/142829/Nutcache/) Switched from [Nutcache](https://www.capterra.com/p/142829/Nutcache/) more features and price Review Source Namrata S. Senior Devops engineer Information Technology and Services Used the software for: 6-12 months ### "Simplify streamline and customize with ease " November 8, 2023 5.0 Pros by using Zoho CRM we can easily identify nurture and follow up with quality leads also saving time and resources. Cons so far there has not been a single thing that I have not found right. Review Source RP Rick P. CEO Marketing and Advertising Used the software for: 2+ years ### "A great CRM for small to mid size businesses" May 11, 2020 5.0 The experience has been excellent. We've never run into any buggy issues with the program, the price is perfect for what it offers and also has some scalability for smaller companies who might need some additional features as they grow. The program is so efficient, that we've been using it since 2014 and we have never needed to contact customer support! Pros It's one of the best CRM SaaS products I've ever used, and I have in-depth experience with two others: SalesForce and NetSuite, two of the biggest. I began using Zoho shortly after starting our own business. It took awhile to find one that we could afford and gave us the features we needed. This was a fairly in-depth search as there were many options and I was used to using two of the industry's biggest players: SalesForce and NetSuite. Though not as robust in features as these two, Zoho provides everything we need for a company of our size, especially with issuing and tracking our invoices, maintaining client data and the ability to compile and track our sales revenue. Cons The only con I can think of is it is limited in the number of features that it provides. However, depending upon the nature of your business and if you really have a need to scale, Zoho does provide the essential features required of a CRM for a small to mid-size business. It also does it so efficiently, that I have never had to contact customer support in the six years we've been using the service. Reason for choosing Zoho CRM The cost for the features the program provided were ideal and better priced than the other options we were considering. They also had great reviews from current users and they didn't require a contractual commitment to give them a try. The also don't begin charging you for the use of their service until after you establish five accounts - the first five accounts are free. Review Source VR Verified Reviewer VAPT Engineer Information Technology and Services Used the software for: 1-2 years ### "Great customer relationship management experience" September 23, 2020 5.0 Overall the use of Zoho CRM was very beneficial for company's productivity and achieving its goals. Pros The product features are very effective for growing the business with ease in customer interaction and marks full satisfaction with feedbacks from the users, there are many good features for optimizing and showcasing the organization technologies in the market. The integration and implementation of the application was easy and the support from the application team is very useful. Cons Initial setup was very new but with support from the application team and the sales team it was very smooth, the sales data has to be uploaded frequently and this helps in further strategizing the market sales. Review Source sK sanjeet K. software developer Information Technology and Services Used the software for: 6-12 months ### "Best CRM Management tool i have ever used" September 23, 2022 5.0 My overall experience with Zoho Crm is really awesome. Pros With the help of Zoho CRM i can organize your day to day work like meetings, report analysis and attendence data at one place. I don't have to visit different websites for different works. I can perform all these things in Zoho CRM. It is really user friendly and easy to use. Cons There is no cons so far i am happy that i choose Zoho Crm. Review Source MS Mark S. ceo Staffing and Recruiting Used the software for: 1-2 years ### "Zoho CRM - Good for Startups" February 9, 2021 4.0 Ive been using it for over 2 years. It works, its cheap and its flexible. The downside is you dont have the polish or UX of some of the market leaders.But for business on a tight budget - its hard to beat. Pros Its flexible and is programmable if you hire someone with the right knowledge on the product. The Zoho One product offers incredible value for money Cons Its a bit clunky, like a poor mans salesforce. They need to look at their UX especially when compared to some of the other leaders in this space - but its cheap so if you dont mind a bit of clunkiness then you get alot of value for your money. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Zoho CRM Flexibility and relative each of use Review Source LS Lijin S. Sr Manager Mining & Metals Used the software for: 6-12 months ### "Zoho a perfect CRM platform" September 20, 2022 4.0 It is just a perfect CRM compared to rest of the competatiors. Pros The ease of using this is the key highlight. It is very simple and powerful interface. Anyone can start using this very simply. Cons Costumization as per different industry should have been implemented. Reason for choosing Zoho CRM The number of features in Zoho is much more than other alternatives. Review Source Sparsh S. Sr. Marketing Manager Food & Beverages Used the software for: 1-2 years ### "Versatile and Customizable CRM Tool " July 11, 2021 5.0 I am very much satisfied with this software because it has all features, which i need during my working. This is a very helpful software for me because i works in the FMCG sector so i need to manage a lot of records, sales reports, performance reports and its dashboard is best for me and my team to read and understand the analytics, i.e., where we are lacking, on what decisions we need to focus more, how to improve, etc. Pros The best features are, Email Routing, Document Library, 24X7 Live Chat, Analytics, Activity Dashboard & Activity Tracking, Behavior Tracking and Billing-Invoicing. Cons My experience with the support team was not good but rest the software have almost all positive aspects. Alternatives considered [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing Zoho CRM It is budget friendly and have almost all features that i need. Review Source Brent R. Owner Used the software for: 6-12 months ### "Amazing flexibility, super customizable CRM" May 9, 2018 5.0 This software has become the very core of my business. Pretty much everything else I use integrates with Zoho CRM and runs through it. I couldn't be happier with my decision to choose it. Pros I love that you can literally create your own workflow. The automation rules and blueprints and the ability to create custom fields and design each page of the CRM to display what you need is just superb. I've explored a lot of CRMs in the last couple of years and have yet to find one as flexible as this. It's almost overwhelming with all you can do. Then add in the ability to do emails, integrate with almost any other tool, etc. and you have a CRM that can grow with you. Cons It's a little complex to set up everything if you don't know what you are doing. There are boatloads of features, and you don't have to use them all. But it would be nice to see the core features explained better through onboarding. Once you work with it for a bit there isn't a problem. But for those who don't want to customize their workflow, the defaults might seem daunting at first. Review Source VR Verified Reviewer Receptionist Graphic Design Used the software for: 2+ years ### "The Software that has it all" October 16, 2023 5.0 EAsy to use and all activities and accounts are updated Pros great software to use and easy to navigate through the website and making it easy find customers information Cons there isnt a thing i can think of that i dont like about it. it never crashes never have any issues Review Source Shashank M. IT Recruiter Staffing and Recruiting Used the software for: Less than 6 months ### "zoho crm" August 31, 2023 5.0 Overall experience I had with Zoho CRM is good. Pros zoho is one of the new technology which is used for finance team. before Zoho Tally was there and it was unbeatable in the market. But, now zoho provides more features that are not availbale in the tally to. Zoho provides more features to the accounts team with all shortcuts. One application/software for the the work we need in the finance. I will recommend others to try the zoho crm. Cons The least like of zoho crm is little bit time consuming for the 1st user. and after that it is a piece of cake. Reason for choosing Zoho CRM Because we get all the requirements in one application. Review Source VR Verified Reviewer Team Lead Recruitment Information Technology and Services Used the software for: 1-2 years ### "Zoho is really good." September 7, 2022 4.0 The overall experience is good and I would recommend ZOHO to my friends and colleagues. It is flexible and easy to use. Pros I like the flexibility of ZOHO and it is very easy to use as well. Saves time while tracking the progress and tracking leads. Cons The only thing that I don't like is sometimes it just won't work like I give instructions to it and the work is not done which I get to know the next day. Just like checking out or checking in doesn't work sometimes. Review Source VR Verified Reviewer Team Lead, Co Founder Marketing and Advertising Used the software for: 1-2 years ### "Entry Level CRM Solutions for Small Businesses" March 3, 2022 2.0 Pros Ease of use and simple interface and setup. Available in a free version, the base versions had decent options that suffice a small business. Cons Limited Customizability, Lack of Easy website conversion tracking setup and google ads integrations Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source pL paul L. chief operating officer Civic & Social Organization Used the software for: 2+ years ### "have automated responses with Zoho CRM " June 9, 2023 5.0 Using the application has helped us to us save some resources Pros Zoho CRM is so easy to use with a good interface, I like its ability to generate automated responses for clients. it has good customer service Cons Using the application is very difficult as it need one to go through its modules before using the software Review Source Talk to a Capterra advisor for free and get results within 15 minutes.