# Page 38 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 38 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 38 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 926-950 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Raul B. CEO Information Technology and Services Used the software for: 2+ years ### "Zoho experience" September 7, 2020 5.0 Pros Easy to deploy, configuration more updates. Cons Not have accounting spanish integration. Review Source Hans P. H. Performance Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "Best budget CRM I've used" September 27, 2018 4.0 Awesome budget CRM that keeps our teams informed and business development teams working efficiently. Pros Our organization uses Zoho CRM and has for many years. The CRM is designed intuitively, and all features are easy to find. I best like the search feature that can find the answer to any question you might have about a customer or contact in seconds, making customer service over the phone a breeze. The fields in an "account" are customizable, making this CRM useful for ANY industry with a bit of end-user customization. Cons Zoho is obviously not Salesforce, but you get what you pay for. It might not be jam-packed with features and infinitely customizable, but it will work great for any business up to 100 employees or so. Review Source VR Verified Reviewer Route Business Broker E-Learning Used the software for: 2+ years ### "Zoho CRM is the CRM you can't afford to not use." February 10, 2022 5.0 Zoho allows me to keep track of everyone that I work with, and keep track of even the financial aspects of that. Zoho is 'flexible' enough to allow you to sort of mold it into whatever you want it to be and that works out just fine. When I say you can "mold" it, to give an example is that there's a tab for Meetings. Technically, you could use that to input meetings, but Zoho is flexible enough that I actually use the Meetings tab to show all my sales. My point is that even if you don't see a feature in Zoho that you want, you can sort of bend it to conform to most situations. Pros It's tempting to say that the best part of this software is that it's free for many users needs. They're not immediately trying to cripple the small, new business start up with expensive fees just so they can keep track of their first 50 customers and clients. Zoho allows users to grow with it. Amazingly, they've kept it free for most of it's best functionalities for many years now. Unbelievable. Cons Zoho could add a few extra customizable attributes to a lead. Say you wanted to know if a lead was "Cold", "Warm", or "Hot", there's no attribute in there to search for users with this. The only way to do it is to type something like that in the notes and that will reveal all those leads. Problem is that when you use notes only, you start to become confined by only 1 searchable attribute such as 'cold' or 'hot' as opposed to if you had attributes, you could search using multiple attributes to create a great filter to find leads that are all of the attributes you want (ie ,"cold", "Income >$100k" and "Located in Florida"). Review Source Alfred O. Freelance Copywriter Writing and Editing Used the software for: 6-12 months ### "Best Tool for Work at Home" December 17, 2021 5.0 As a freelance writer, I wanted an easy way I can communicate and share work with my clients. I used the screen-sharing option to share work with my clients from the comfort of my zone. Zoho CRM has made my work at home easier since I can work with clients all over the world without traveling. Pros I like this software because it's cloud-based and I can access the tool from any device as long as I'm connected to the internet. The client management system enables me to communicate and screen-share the project am working on with my clients. Zoho CRM has a user-friendly dashboard that is easy to use. The software can be easily be integrated with other tools. Cons The only difficulty I realized with this tool is that it crashes when users try to access the tool through their mobile phones. Also, their email template can't be edited easily and there are fewer options to customize it. Review Source Ummu Habibah M. Assistant Manager Business Development Telecommunications Used the software for: 1-2 years ### "Quick and easy connection from mobile device" July 18, 2022 4.0 Pros Zoho CRM is fairly price than other CRM software that we have use before. I like that it also work on mobile device and it give flexible and fast connection to my work. Automation sales tracker give me an real-time update on the progress and leads that generated. Cons It still need some of the tools to fully matured and and developed. Some of the feature keep getting error and not yielding the result that i want, and i just abandon the tools and opted for other third-party software to integrate with Zoho. Review Source PB Piyush B. Subject Matter Expert Information Technology and Services Used the software for: 2+ years ### "Best CRM tool in market" November 11, 2023 5.0 Overall experience is very good with zoho crm Pros Zoho crm is easy to deploy and use and provides multiple integration options. It has very useful features like Automations, Reports & third party integrations. Cons Documentations should be updated and add more detailed steps for integrations. Review Source VR Verified Reviewer Corporate Account Executive Banking Used the software for: 2+ years ### "Not my favorite" March 27, 2019 3.0 It's fine. You won't hate. But I never loved it. Granted, we didn't have the top level, Enterprise version so maybe that version has features that are slicker and more compelling. Pros I used Zoho for 2 years and it was fine. Completely fine. Not amazing, not fun to use but it always got the job done. I was able to easily track customer interactions and schedule future activities - which is the bulk of what I'd ever need. Cons There are confusing features like how it sorts between modules so you can't list all activities chronologically across different activity types. Makes work clunkier. And when I had issues or wanted different functionality, the response from support was pretty much always, 'Sorry Sir, that cannot be changed.' Review Source VR Verified Reviewer Chief Operating Officer Marketing and Advertising Used the software for: 2+ years ### "The CRM tool that will integrate with all you do!" July 11, 2022 4.0 Pros Its integration capabilities make it one of the most complete CRM suites out there. Cons Some tools are really hard to used if you don't have experience, also, the UI for some tools could be better. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Review Source FS FIROJ S. SALES Printing Used the software for: Less than 6 months ### "GOOD SOFTWARE FOR CRM" April 21, 2024 5.0 Pros LEAD AND DEAL MANAGEMENT. PIPELINE AND ANALYST OPTION IS GOOD Cons SUPPORT NOT IMMEDIATE. TAKE LOT OF TIME. Review Source Rotich R. Senior Accountant Higher Education Used the software for: 1-2 years ### "Our everytime tool in managing our customers" November 30, 2018 5.0 The product has been helping us in managing our business operations since it was implemented in our company without challenges. it has improved the relation between our suppliers and clients as we are able to handle them in an order manner. Pros I like how this product does it simple in managing our business. we use this product in handling our clients grievances at anytime. This product is the best CRM in the market in terms of efficiency. we use in inventory and invoicing operations all the time in our daily business. It is a great product to the retailers who deal with different commodities , as it helps in keeping records allowing an easy follow up of the business progress. This product collaborates well with other product in the market for an effective performance of a particular business. Cons The developers should keep on updating the software to keep up with other competitors in the market. Review Source Dinesh S. Co-Founder Information Technology and Services Used the software for: 2+ years ### "An Excellent CRM Tool with Custom Reporting Abilities" June 20, 2019 5.0 If you are looking for customized tools, Zoho is the best CRM available in the market. For our client's business, it has endowed with better optimization of pre-sales and after-sales efforts. Its versatile tools and project modules also assist in enhancing the service delivery process. Pros 1\. Effective CRM that helps in scrutinizing commercials with customers 2. Better report management assists in streamlining the trading process with suppliers 3. Robust, easy to handle and scalable platform for effective customer relationship 4. Easy integration with social media and other networking tools and third-party software Cons 1\. Working offline is a slight trouble 2. For the new users, it is essential to have tutorials that can guide on how to use the CRM modules Review Source Kenesha S. Processing Specialist Education Management Used the software for: 6-12 months ### "Excellent platform to use for client tracking" February 3, 2021 5.0 I like using it and it's different. I got the experience with this software tool and it was fun. Pros Most option comes with drop down menu that makes it easy to use. Cons If you are not trained properly on it you won't understand what each area is referring to. Review Source oP osama P. mockuper Accounting Used the software for: 1-2 years ### "good " July 2, 2022 4.0 it has many benefits and realized alot of things in crm Pros one of the most important features of the program is easy to use and intergrates with my current proses Cons there are no different aspects of the product i think there are no features missing or can be improved Alternatives considered [ThrivePass](https://www.capterra.com/p/166378/ThrivePass/) Review Source VR Verified Reviewer Content Writer Marketing and Advertising Used the software for: 1-2 years ### "A well developed CRM tool for small and mid size companies " October 15, 2022 4.0 Overall, its a wonderful platform for managing customer relationships. Pros Among all the features the best ones are marketing automation and task management. Both these features significantly help us manage and organize our day to day activities and meet the deadlines. Cons The Zoho mobile app can be improved further making it as advanced as the desktop version. Also, the pricing can be slashed down a bit so that even startups can afford it. Review Source Tommy G. Used the software for: 1-2 years ### "Best CRM for an Insurance Agency" March 1, 2017 5.0 I've tired all kinds of CRM's and all of them were to expensive or even outdated. The insurance business as a whole is out dated with technology and by using ZOHO CRM we are able to assign prospecting territories, keep our agents from calling over each other when they are cold calling. Track qualified leads. Convert those qualified leads to opportunities and then into a customer = $$$. You really don't know the value of your pipeline until you track it and understand your industries averages. I realized how much money we were losing by not calling people back at the right time to reschedule appointments to close more deals. This is a great product for small growing agencies like mine. Most importantly, every time I add a new user or agent it only cost me $15 a month which I make my money back every month. So don't view this CRM as a liability when it is keeping track of your assets! Pros Everything I mentioned in my review. Cons It will take a minute to customize the CRM to your agency or companies workflow but when its set up it is awesome! Review Source VR Verified Reviewer Planificador de producción Mechanical or Industrial Engineering Used the software for: 2+ years ### "Gran CRM para tener en unaúnica base de datos toda la información de tus clientes" January 25, 2023 4.0 Pros Muy sencillo añadir nuevas herramientas y módulos. Ofrece grandes posibilidades para sincronizar calendarios, tareas, asignaciones, documentos, etc. Muy útil para gestionar todo los relacionado con los clientes. Cons Interfaz compleja y sobretodo la necesidad de un partner para sacarle todo el partido. Review Source Elias P. Sales Magaer Education Management Used the software for: 2+ years ### "zoho crm review" February 3, 2022 5.0 I find this platform very complete as a marketeer and sales professional. I can track different activities and events from my email google account in the software Pros As a goole workspace user, I find this software easy to use and integrate some Google tools into this platform. The platform interface is friendly and you can easily track you activities through it. I can group my emails from my leads and clients and box them in customized frames. Cons It integrates easily witihn google tools but sometimes it is difficult to manage outside tools into the integration process Reason for choosing Zoho CRM Easy of use, cost and reliability Review Source VR Verified Reviewer Creative Director E-Learning Used the software for: 6-12 months ### "Zoho CRM - getting more for less" November 12, 2021 4.0 The experience has been smooth. Zoho has impressive features that are very easy to understand, and my business did not need to pay excess sums for training as the other employees got used to it in no time, even when they had no background in using CRMs. Pros There are many features, and it was easy to tailor them to my e-learning business without changes or disruptions to existing routines and procedures. It's also easy to integrate with other Zoho Suite apps and other third-party software, all that for no additional fees. Did I mention that you get all that for just the right price! It's so affordable, and it indeed gives you more—the best value for your money. Cons The mobile app can be a bit clumsy sometimes in the way of just getting up and running with minimal functions with essential features like the widget, scheduling, and importing contacts missing at times. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) costs, Zoho is cheaper Review Source VR Verified Reviewer Practice Head Education Management Used the software for: 2+ years ### "Zoho CRM is one of the best CRM" February 16, 2021 5.0 Very Nice to use as enterprise tool. It captures all teh customer relationship management features needed. Pros Its Usability and its ease of Use. Very Interactive User Interface and easy to configure and customise the Product based on customer's need Cons Only thing is we do not have much support for Technical Development work jsut like any other CRM product Reason for choosing Zoho CRM Iteractive and Ease of Use Review Source HB Harry B. Director of Operations Medical Devices Used the software for: Less than 6 months ### "So far so good" August 24, 2023 4.0 Overall we are happy with the Zoho products we're using as well as the price. Pros We really like the price point and the simplicity of the programs. We were able to learn quickly and start using the services pretty much right away. Cons There is a bit of a language barrier between our staff and the Zoho staff has been an issue. We have a very hard time understanding them when we need help or have questions. Reason for choosing Zoho CRM The price, ease of access, quick setup Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was far too expensive for what we needed Review Source VR Verified Reviewer Chief Operating Officer Used the software for: 1-2 years ### "Great, very customizable CRM for growing SMEs" July 23, 2018 5.0 Customizable features to meet our specific business needs Decent reporting functionality although we augment with Zoho Reports, a more complete BI solution Pros We are on the Enterprise plan (most expensive) and the customer support has helped us in many scenarios to customize our ZohoCRM to meet our specific needs. We are a startup financier and likely using ZohoCRM more so than a typical financier would but the beauty of ZohoCRM (on Enterprise plan) is the customizability especially when it comes to automation through its deluge programming language. Cons The deluge programming language that is specific to Zoho which is difficult to use and not as intuitive as other programming languages. If I need support, I need to ask Zoho and cannot use other resources like Google to search which increases my overall turnaround time to execute on any custom functions that I need. Review Source Debra E. CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Producr" November 20, 2023 5.0 Pros It was east to setup and easy to use. It gives me everything I need in a CRM software program. Cons There are no cons to this software. It is great. Review Source Rick K. Owner Construction Used the software for: 2+ years ### "Zoho has been my best friend for years" March 3, 2023 5.0 Overall we've been super happy with Zoho CRM. We've been using it for many years now and plan to continue using it. If I had to start over again I'd pick Zoho again. Pros I've been using Zoho CRM for what seems like forever and I've liked it since day one. It's easy, intuitive, and a pleasure to use. Plus it was one of the first CRM's with a mobile app back in the day. Cons It's gotten a little long in the tooth but I think they are upgrading it again soon. Nothing is wrong, I just like getting lots of updates. Reason for choosing Zoho CRM Zoho had great customer service and a very easy platform to use. They were cloud based early on and that was a big deal for us back then. Review Source Grace L. Director of Operations Entertainment Used the software for: 2+ years ### "Zoho CRM keeps track of everything in one place" November 6, 2018 5.0 I have been using Zoho for over 5 years with one client and now a second client for 1 1/2 years. Customer service is so much improved in the last 2 years and they have been very helpful and professional. I don't have to worry about losing information or emails. I can set reminders and tasks, track progress and create custom reports to give me what I need. Overall it is the best software out there and the cost is very reasonable for small business owners. Pros I can see everything I need at a glance on a lead or contact page. All the details. I love that all my emails to and from the lead or contact are automatically saved in Zoho to that face page. Cons Not all the info from contact transfers automatically to the booking and quote page. Most of it does but some I have to double enter. Review Source JS Julia S. General Manager Marketing and Advertising Used the software for: 6-12 months ### "Easy to use CRM" January 19, 2021 4.0 Their customer service, support desk it good. Pros The ease of use of this cloud-based CRM was great. Not much training required although I can't say we used it to its full potential. It is a great tool to track clients and prospects, keep notes, contracts, etc. Cons What I liked least about this software is that you can easily end up with the same accounts listed twice in the system, especially if you have multiple users. Reps also forget to move a prospect to a client. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM My new sales rep had used it at her previous job. We were ready to transition to something else at the same time. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Since they were bought out by Swiftpage, they really didn't provide much support for the product. It also cost more. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.