--- title: "Page 39 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 39 - Is Zoho CRM the right CRM solution for you? Explore 7007 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155928/Zoho-CRM/reviews/?page=39" page_type: "reviews" language: "en" publication_date: "2026-10-08" --- Zoho CRM 4.3 (7007) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 8th, 2026 # Page 39 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 951-975 of 7007 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Partner Account Manager Computer Software Used the software for: 2+ years ### "Useful but sometimes cumbersome" February 9, 2021 4.0 Zoho CRM is a good low cost CRM option for businesses that can't afford or don't want one of the alternatives. It can be frustrating to use, but it is rewarding once you figure it out. Pros Zoho CRM is a great tool once you are able to set it up and configure it. Out of the box it has a decent functionality set but is mostly geared towards a sales pipeline. However, Zoho CRM is highly customizable if you have the time, patience and skills to configure it. Cons Zoho CRM can be confusing to use until you really dig deep into it. Configuration is cumbersome and complicated. The reporting functionality is difficult to use, but it does work well once you figure out the right way to use it. Review Source DM David M. IT Manager Information Technology and Services Used the software for: 2+ years ### "Zoho Desk - Ticketing Support" February 11, 2020 5.0 We receive more than 10 tickets per day from our users, regarding support IT requests, Zoho desk has been the solution in order to have just junt software to manage all that requirements in just one place and avoid to lose that urgent requeriments in the email inbox. Pros customizable, stability, easy to use day by day Cons At the beggining is complicated to understand how to set up, specially if this is the first time you use a ticketing software. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Zoho CRM To use just one Brand software that allow us to integrate another Zoho's products that we use. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Because we start using Zoho CRM and someone from Zoho advised us that Zoho Desk may cover our IT Support needs and we decided to try it. Review Source VR Verified Reviewer Account Executive Accounting Used the software for: Less than 6 months ### "ZOHO CRM:-Empowering Business with excellent customer management" March 8, 2024 4.0 Pros Zoho CRM is also known for its integration capabilities. It seamlessly integrates with a wide range of third-party applications, allowing users to connect their CRM data with other tools they use for marketing, sales, customer support, and more. This integration capability helps streamline workflows and improve overall efficiency. Cons Some users find that setting up Zoho CRM to suit their specific needs can be a bit challenging due to its high level of customization. Additionally, there are occasional complaints about the responsiveness of customer support, with some users experiencing delays in getting the help they need. Review Source FA Foad A. freelancer Marketing and Advertising Used the software for: 6-12 months ### "Zoho CRM Easy and tidy your work" June 28, 2022 5.0 It is an excellent experience as I have been working in the field of customer follow-up for a while and I was suffering from following up customers as well as helping them in an easy and flexible way I even used Zoho CRM Pros It is an excellent CRM and arranges your work accurately in terms of following up on customers and following up on customers and potential customers as well. It also has excellent marketing channels as it is linked with social media such as Facebook and Instagram and makes it easy for you to keep clients to reinvest in the future. A more than wonderful reality program. Cons The issue of marketing channels that make it easier for you to create advertising campaigns and that make it easier for you to target the detailed targeting of the target audience Review Source JC Jamey C. Art Director Design Used the software for: 2+ years ### "Email for Pros" December 12, 2023 5.0 I really haven't had any issues in the last 3 years. Pros This email system works great. I would say between gmail, being 10 and Outlook being a 7. Cons Really no cons. It's not as simple as gmail which is a plus in my opinion but Zoho isn't difficult to use by any means. Review Source JS Jeanette S. Content creator Events Services Used the software for: Less than 6 months ### "My review " February 10, 2022 5.0 CRM management Pros Their analytics are really top notch I still say Cons I really don't have a lot of negative comment just would like to see what more can Zoho do Review Source VR Verified Reviewer Operations Manager Apparel & Fashion Used the software for: 1-2 years ### "Great CRM that you don't want to miss! " April 12, 2022 5.0 I am glad to have it and use it everyday, it helps a lot and improves my overall task management and team communication and collaboration. I truly recommend it to everyone! Pros It is versatile and adaptable to your everyday needs and the size of your operations. Cons Still haven't found something that is not useful with this software, amazing! Review Source VR Verified Reviewer Project Administrator Renewables & Environment Used the software for: 2+ years ### "Managing our Business is so Easy with Zoho CRM" October 29, 2018 5.0 Monumental! The insights it provides with reporting, the tracking of Deals, and the management of Leads is so simple, and quite frankly fun to use. We love Zoho! Pros The entire CRM is easy to manage, easy to customize, and easy to use. We have set-up the CRM to be specific to the way we do business. The integrations with other Zoho suite of products give us insights into our complete customer profiles. This is by far the best feature of Zoho. The support team is always helpful and prompt whenever an issue arises. Cons We honestly can't say there are limitations with Zoho CRM. Our only con is we haven't even used every feature yet, that's how much value is packed into Zoho CRM. Review Source Sean R. Educator Used the software for: 2+ years ### "zoho's the bomb!" February 9, 2018 5.0 i sell more faster. i track deals better. Pros I've used this for about 5 years and I really like it. The support team is awesome. I see new updates all the time. I seriously don't know why everyone doesn't use it. Clearly I'm a fan. When I hear people say "i use salesforce" i'm like, really, show me what's so special and they aren't able to show anything that's not in zoho so I think they are just believe the marketing msg from SF. Cons Well, I wish it was less money. I know I've already got a good deal but paying less is always better. I'm testing the crm + now and that's got some pretty awesome features like the predictive email sending. that's cool. Review Source Stephen W. COO and Co-Founder Insurance Used the software for: 2+ years ### "Great for what it is" July 4, 2016 4.0 If you're looking for a CRM that is customizable and can adjust to your business, Zoho CRM is the best bang for your dollar. However, recognize that Zoho's platform is to develop features, \*not\* to be a sales partner. They have partners around the world who can help you on an ad hoc or on-going basis, but the 24/5 support is really just there for trouble shoot issues with the program - not to help you develop your business. Pros The customization means that Zoho can be adapted to a variety of fields. It's generally intuitive for sales people and their cross platform support is really picking up with the new User Interface. Cons Documentation is nearly non-existent. Support is present effectively only to address bugs, not to problem solve. Review Source CS Chas S. President Human Resources Used the software for: 2+ years ### "Ok for Small Business needing the basics but get ready to PAY if you need more! " January 13, 2021 4.0 Overall Zoho has been a love/hate relationship; on one hand, having a system is helpful... but on the other when you run into the limitations of the current subscription level it becomes frustrating, especially when we're just trying to survive the government imposed shutdowns of our client base. Pros The ability to have lead tracking is huge for a small business with only one or two people doing sales, marketing, and business development and zoho enables this with their free account. Cons However; a Free account is nice but limited in functionality especially when it comes to cross-communication between other Zoho products like Zoho Campaigns. It would be great if the free accounts would interact with the free portions of the other products. Also, the pricing options just don't scale well for a small business needing to license a couple of people making it prohibitively expensive in the long-run for what you're getting. Reason for choosing Zoho CRM Cost Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Cost Review Source CL Cynthia L. Asesora Insurance Used the software for: 2+ years ### "Genial el software para la empresa" March 7, 2023 4.0 Pros Me encanta porque es intuitivo y agradable para mi día a día Cons Que a veces necesito opciones más avanzadas para mi base de datos Review Source VR Verified Reviewer Manager- Marketing Information Technology and Services Used the software for: 2+ years ### "Zoho CRM- The backbone of every SaaS sales team" May 8, 2022 4.0 Overall, being a mid-sized company, ZOHO solved all our requirement around sales CRM. Pretty satisfied. Hope that it makes it systems robust to handle scalability in the future. Pros First of all it is an Indian company with decent customization features. It was no brainer for our mid size company to go for it. Easy to design workflows and always available customer support makes it a winner. Cons Competitor CRMs has simple to understand and aesthetically pleasing UI/UX, which ZOHO can improve upon. Also limitation on data which can be exported at a time can be waived off. Review Source CD Chris D. President Human Resources Used the software for: 2+ years ### "Ideal CRM for small recruiting firms" November 23, 2021 5.0 My experience with Zoho CRM has been overwhelmingly positive in the 3+ years I've been using it. It seamlessly works with the different software platforms I use and customer service is quick to respond if you need something customized or to report a bug. Highly recommend. Pros Extremely cost effective, especially if you're willing to purchase multiple years at a time. Seamlessly integrates with various platforms (Office 365, etc). Very user friendly and customer service is great. Cons Gosh, really nothing. It's perfect for what I need. Alternatives considered [ICIMS](https://www.capterra.com/p/93248/iCIMS-Recruit/) Reason for choosing Zoho CRM Recommended by trusted colleagues plus research Review Source Kalindi P. customer success manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "A CRM with every tool one can possibly need in any organization" October 20, 2020 4.0 Overall experience is delightful and it has really helped me a lot with marketing automation at my organization. Pros The CRM has so many features and all of them so critical in sales and retention of customers. It really delights me for the number of choices it offers to the user to choose from. It really helps me with sending cold emails and also the emails to current customers. Cons I like most of the parts of Zoho CRM but at times it can be confusing and take some time for a new user like me to understand all of the features as there are a lot of features which is a good thing in some way. Review Source VR Verified Reviewer Graphic Designer Marketing and Advertising Used the software for: 1-2 years ### "Great tool to automize sales process and measure results" May 24, 2021 5.0 It is very important to have a defined blueprint in order to achieve a great automation. It can be an amazing tool to keep all your clients at one place, have track of your sales and estimates and do a great follow-up. Pros It’s a great tool that helps your sales team organization, you can easily automize follow-up emails or tasks, and create customized pipelines for each module. To measure results you can set some widgets at your home page or connect with Zoho Analytics for something more detailed. Cons You have a limited quantity of input types, especially the number kind, and sometimes you need to create custom functions to achieve what you desire, so programming is required in those cases. Review Source GJ Greg J. President & Chief Operating Officer Hospitality Used the software for: 2+ years ### "The best CRM that fits our needs, brings great solutions" November 1, 2020 5.0 Pros The best part of Zoho CRM is its emailing infrastructure. We host our professional email infrastructure in Zoho CRM and it works pretty well. Cons Although it is declared that there is a support team, indeed in practice support team can not handle the request. Review Source VR Verified Reviewer Executive Assistant to the President Non-Profit Organization Management Used the software for: 2+ years ### "Zoho of the past" January 21, 2021 3.0 Soho was used to manage client data, notes on communication with clients, project information, and keeping track of payments made. Pros Zoho CRM first came out over 10 years ago. It was very cost effective and easy to use for the most part. Data was kept on a cloud which made data secure and would never be lost after saving information. It is good for basic use. Cons If you did not save your information and your computer froze, you have to enter it again. While it is not expensive, there are other programs that are better to use. Now we use Salesforce which is amazing and can be used with other programs. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) It was just a better product and did so much more than Zoho. Review Source GG Gennaro G. Accounts Manager Marketing and Advertising Used the software for: 1-2 years ### "Yo, Zoho!" January 26, 2022 5.0 Solid experience. Very good value for the price. Pros Easy to use, functions are not complicated at all. Cons Limited functions compared to other CRMs in the market Review Source ET Edgardo T. Sales Manager Translation and Localization Used the software for: 1-2 years ### "I Like it a lot and it si a complete company" September 12, 2023 5.0 Dynamic, complete, very intuitive, a lot of sequence in the client's information and easy to use Pros I love how the platform is organized for sales management with potential clients, clients, important for the sales cycle. Cons I don't like that when you don't make the monthly payment on time they block your use Review Source Srikanth A. CEO Used the software for: 2+ years ### "Love this CRM. It's the best investment for a B2B sales team." December 30, 2017 5.0 It's the only way to keep a tab on all our clients and potentials. I can't imagine scaling up my sales team without Zoho CRM. Pros It's extremely intuitive to use once you get the basics right. Ample customization possible to suit your business. They have a great app, which means I can get a lot of work done on the move. I also use Zoho books, social and other products and all of them integrate very well with each other. Cons Some of their customer support staff who come on chat don't know enough about the product. The roles and user management is complex. I still haven't figured that out. And the integration between multiple Zoho tools can do with some improvements. Review Source Vishwjeet N. Owner Civil Engineering Used the software for: Less than 6 months ### "Fantastic CRM for any kind of business " November 27, 2022 4.0 It was a good experience with zoho as it solves lead management & client management in one place Pros It it easy to use, user friendly interface & multi functional CRM to manage business easily Cons I like this app as it is user friendly & budget friendly too Review Source RL Raju L. Assistant Engineer Education Management Used the software for: 1-2 years ### "Friendly UI and great CRM support!" August 22, 2022 4.0 Great services by Zoho, likely going to use it for coming annual cycle since the performance is improving with its use. Pros The application covers most of the management aspects for the organisation in relation to CRM activities and also social performance. There are lot of great features to like about Zoho for, contact management is one such I liked, easy to access all employee info for quick communication and task completion. Cons The application has enough features and light weight tools too but lacks some meetings features and network stability sometimes, but the support team was very helpful in resolving any such issues. Review Source Ulf O. Sales Director EMEA Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "ZoHo with Fiber Optics Start-up" November 16, 2016 4.0 This is a amazing software. I have been using SFDC before, and I find ZoHo as a really good tool for a small start-up as we are. All contacts and information, actions, everything you need in one place. Of course you could ask for more such as outlook integration and better collaboration, but so far it serves our needs Pros Easy to use, the App for Android works perfect. I am on a free plan right now but we will upgrade as soon as revenue starts to kick in. I like the search and report functions in particular. It is a perfect tool for start-up business. We are a Chinese related firm with operations in China, and there is also a version available in china through a partner company. Otherwise SFDC and other popular CRM tools are blocked in China as of now. Cons Not so easy to back-up. Limitations of records seems tight in the free version. Also the integration of email seems difficult. I prefer to write emails, use tasks and schedule in MS Outlook, but I cannot see how it could synch seamlessly between MS and ZoHo Review Source VR Verified Reviewer COO Retail Used the software for: 2+ years ### "The best you can get at this price" June 2, 2020 4.0 One of the main reasons I like Zoho crm is the fact I have access to all its features everywhere, so I highly recommend it Pros I think this is a great choice when you are looking for a multiplatform solution for your organization, you are able to check all its features everywhere because it comes with apps you can download on your phone and keep track of your work Cons I would like it to have a better customer support, sometimes it takes several days to answer if you have a problem even when problems are unlikely to happen Reason for choosing Zoho CRM The fact that it comes with the smartphone apps to keep track of everything while im not at the office and it’s low price Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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