# Page 39 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 39 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 39 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 951-975 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ED Egal D. Director de programas sociales Non-Profit Organization Management Used the software for: 2+ years ### "Mi experiencia en Zoho CRM" September 10, 2021 5.0 Generalmente Zoho CRM es una buena aplicación que no es cara y es sumamente fácil de utilizar. Pros Desde hace cuatro años yo y mi equipo utilizamos Zoho CRM para sin fines de lucros lo cual tenemos una membresía totalmente gratis. Nuestra experiencia es sumamente buena y estamos felices de decirle que pueden usarla para todo tipo de trabajo ya que el software es sumamente fácil y no necesitan de mucho entrenamiento. Cons Todas las funciones son excelente. No tengo ninguna opinión en contra. Review Source PG Pablo G. Ceo Management Consulting Used the software for: 2+ years ### "Completo y económico " June 29, 2023 5.0 Muy buena Pros Fácil uso,, buen precio, integración con otras aplicaciones de zoho Cons Pocas integraciones con otras aplicaciones. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Precio Review Source VD Vikas D. Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "Review about Zoho CRM" February 9, 2024 5.0 Working on Zoho CRM is best experience I have ever had on CRM tool. I will refer it to my friends also. Pros I like the best about Zoho CRM is that its a SAAS based product. It can be used in any device with a browser efficiently. Its very easy to integrate it with other tools which helps in better customer relationship management. Cons I only like the least is its customer support it takes little bit of time to response. Ans as a SAAS based product it can be made much better. Review Source Subash C. Maintenance Planning and Tech Record In-Charge Airlines/Aviation Used the software for: 2+ years ### "Zoho for small organizations" February 20, 2021 5.0 Pros The best thing about zoho is the overwhelming simplicity of its features and menus. You can easily organize your mails and keep track of your appointments and meetings. For a small organization it is a must have tool. Cons Only thing I think could have been better is the attachment size limits. Review Source BR Becky R. Virtual Assistant Internet Used the software for: I used a free trial ### "Interesting free trial" October 12, 2021 4.0 Overall I am a little disappointed because of the cost. I wish I could pick the add ons that I need and have it all bundled into the CRM but I have to go big and get too much of what I don't need so it's looking like it might cost me more money than it's worth. Pros I like that this software can grow with you and it's very easy to set up. Other software takes days and you have to read some tutorials to get any use out of it. Cons For a solo freelancer the packages are too big and do not offer what I consider to be an essential. I was very disappointed to see that I would have to move all the way to a pro tier just to get email integration. That tier is too costly and contains many things I don't need but the lower tiers don't offer the one very important thing I do need and that is the ability to have all emails copied to the CRM so I can receive and reply to the 100+ emails I get per day from one place and have everything attached to the correct client, customer, project, task etc... Reason for choosing Zoho CRM I looked at Zoho because I could turn off modules I did not need and there are some nice layout and field options to make it look and feel comfortable for my work style. Review Source AK Ajay K. Founder Consumer Services Used the software for: 2+ years ### "Best tools for all your Business needs!" November 22, 2023 4.0 Pros Quick support systems. Customers service is very responsive. Easy to use this tools because of easy UI friendly. Very easy to track the sales record and automate email marketing. Cons Pricing is little high as compared to other CRM software. Also I notice sometime facing integration issue. Review Source VR Verified Reviewer Director Computer Software Used the software for: 2+ years ### "Nice budgeted solution to manage the contacts" August 31, 2021 3.0 Overall experience was good but not the best. I'm sure in the background they would be working hard to speed up the server or response time, so the user experience is awesome. As I have not used this software for a long time, maybe they might have already resolved this issue. Pros Easy to manage all the contacts and track the conversations at one place. The UI is simple to use. Even a not so tech savvy user can use it with ease. It's invoicing feature is great as it helps you to create professional invoices and helps receive payment digitally. Cons Software is great but works too slow compared to other softwares available in the market. Would only recommend to using it if leads or contacts are less. Review Source VR Verified Reviewer Project Manager Computer Software Used the software for: 1-2 years ### "Zoho CRM is great for tracking status of client leads and projects" February 7, 2021 4.0 Zoho keeps a great record of our contacts, sorted by companies, and leads and potentials. We use the reminder system to follow up regularly and reports to keep tabs on how we are doing. I believe the Zoho CRM integrates well with their other product offerings, but we don't use them. Pros I use this most for tracking our leads and estimates before converting to projects. Other than the base features, I find the reporting most valuable, so we can see a bigger picture at a glance. Cons I'm not a fan of the search results. They are categorized well, but don't seem to return relevant results or, because of the categories, you have to scroll a lot to find. Since it is a CRM, I am searching names often, but Leads and Potentials dominate results. Review Source RHN Rakib Hasan N. Shopify Theme Developer Information Technology and Services Used the software for: 1-2 years ### "A CRM with many features" November 11, 2022 5.0 Zoho Crm is Zoho Crm. It does what it's designed to do and it does it perfectly. So I recommend it. Pros I've been using Zoho Crm for my company's marketing and it has helped us grow our revenue by a significant margin. We now have better, more detailed insights into our customers' buying habits and their preferences from across the world. The ease with which we can segment the data has been a game changer for us! I highly recommend it! Cons At first I had my doubts, but it turns out that Zoho Crm is an excellent product. It has all the features I need and then some. If you are looking for a CRM, this is the one to get. Review Source Susang R. Product Marketer Information Technology and Services Used the software for: 1-2 years ### "Coolest CRM software that I have used" July 7, 2022 5.0 Zoho CRM has a plethora of features that make it so much value for money. We can even send automated emails to all our leads using Zoho CRM. Great overall experience so far Pros Centralizing all our lead data and information is quite extensive with Zoho CRM. At the same time, having different users with different access roles is very crucial Cons There is nothing much to dislike about Zoho CRM. Everything is good Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was way too costly Review Source JS Jahmone S. CED Marketing and Advertising Used the software for: 1-2 years ### "Zoho changed my business metrics" January 5, 2023 5.0 It is okay. The technicality is a lot but otherwise, its excellent Pros I like how flexible software can be when doing customization. Cons The software can be very technical at times Review Source Matthew T. Founder Used the software for: 2+ years ### "If you need a basic solution and don't have too much money to spend this can work as a starter tool" May 10, 2018 3.0 it really depends what you are looking for. this can be customizable and is nice for that but set u can be a pain and might lack features need in your business Pros The tool does keep a 1 place for all the contacts, leads accounts and all the other modules Zoho has to offer. it is a place that you can keep your emails attached to your customers. Cons The problem is the organization can get messy. zoho books and projects link up to the CRM but they can be slow to update on both ends and sometimes feels like more work than reward. the lead section has the sales cycle but the sales cycle does not work with our sales cycle. we have used the Zoho products for 2 years but now might start switching to a ne system Review Source VR Verified Reviewer CIO Retail Used the software for: 6-12 months ### "Ottimo CRM" March 8, 2024 4.0 Pros Semplicità d'uso e velocità di configurazione. Cons Utilizzo delle API limitato e legato alla numerosità degli utenti. Review Source ME Momen E. SF Admin Non-Profit Organization Management Used the software for: 6-12 months ### "Plethora of Apps included!" July 21, 2022 4.0 The customer service could be better, especially if there was a development issue or technical back end piece, a developer would reach out to us 2-3 days later. That is a significant amount of time! Pros There were many built in apps and free apps to install with Zoho. This allowed us to download what we need and filter out those apps we were not in need of. Cons Sometimes CRM software provide so many apps that are essential for business but can be overwhelming. I think one thing about Zoho is that many apps seemed to do the same purpose but just different UI so it made things seem like we can do it in many places instead of a central area to keep track of. Review Source AA Alejandro A. Account Manager Internet Used the software for: 6-12 months ### "A great option for CRM" November 17, 2021 5.0 Pros Zoho is by far the best CRM tool I've work with. Not only is very intuitive but also allows me to keep record of my business reviews, which is a critical task as an account manager. Cons At first it could be intimidating as you have many options in the menu. Review Source MR Murad R. coach Sports Used the software for: 1-2 years ### "great experience" November 10, 2023 4.0 Pros it offres useful free plan and interface beautiful and easy to use from the phone Cons there are not significant negatives but i think the customization must be developed Review Source VR Verified Reviewer Senior Manager Higher Education Used the software for: 2+ years ### "Powerful but takes a long time to setup and customize" June 13, 2019 4.0 We were using spreadsheets and docs scattered all over our network drive but Zoho CRM helped us to get all that customer information into one place and streamline access, permissions, etc. for different users. Pros Really customizable CRM - you can get very granular with the information you input and filter by. Good integration with the other Zoho suite of apps and a good mobile interface. Tech support is excellent - fast and helpful, and the training materials on Zoho's site are of very high quality. Cons It's a bit complicated to setup and takes quite a bit of time to get all the forms and templates setup the way you want it. However, once you get past this hurdle most users find their experience to be positive. Review Source RA Rahul A. Associate Director Education Management Used the software for: 2+ years ### "Tool to track and manage leads" April 5, 2023 5.0 Pros It offers wide range of features, including lead management, contact management, deal tracking, pipeline management, sales forecasting, and analytics. It also has a mobile app that allows users to access their data on-the-go. This is the complete package Cons It is quite costly incase you want to avail all its features. Customer service support is damn slow Review Source VR Verified Reviewer engineer Civil Engineering Used the software for: 1-2 years ### "Reasons Why Should Use Zoho CRM" September 23, 2021 4.0 Overall, the software so brilliant with tip top customer services. Pros Zoho CRM really benefial for new business that just begin their journey. With features provided by Zoho CRM, most of business problem can be solve. And some of the features like instant survey, account managing and many more. This will lead more in efficient business process. Cons For beginners, the cost may be high. This is the only cons that I found while using the Zoho CRM software. It will be really appreciate if there is discount for membership, or a long duration of free trial which will help a lot especially the new business. Review Source RS Rizwan S. Assitant Manager Staffing and Recruiting Used the software for: 2+ years ### "Good for Value and Support" August 26, 2022 4.0 It is good experience as since we are using it from 2+ years Pros Ease to use on daily transactions for all Cons There are sometimes slowness but it is avoidable as such Review Source LM Laiba M. teaching Education Management Used the software for: 6-12 months ### "Zoho CRM is best for small businesses because it can easily manage a Big amount of data." April 30, 2023 5.0 My overall experience is very positive with Zoho CRM i Can easily manage my Business because of this. Pros It is the easy way to manage a customer from the beginner stage.I use Zoho CRM to manage my customer accounts and to draft proposals for My clients. Cons One thing i don't like that some features require other Zoho App. and their Onboarding assistance is only available with premium plans But whyyy 🥺 Review Source Nitya K. Email Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "A Good CRM for early Start-ups" April 1, 2022 4.0 Pros Pricing I like the most. This sales CRM tool comes with excecellent features. Simple integrartion with other ZOHO products. Excellent user interface to read/update summary of lead. Support GTM integration. Cons Loimited Analytics. AI insights missing. No direct intgration with whatsapp. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM I found ZOHO CRM is way cheaper then Salesforce Sales Cloud. Review Source Saqib S. Software Data Analyst Computer Software Used the software for: 6-12 months ### "Zoho CRM - Collaborative Tool" February 8, 2021 5.0 Overall experience is so good with the Zoho CRM and no doubt about its magnificent features with easiest tools. Pros Zoho CRM gives always an offer to everyone who need to increase leads, accelerate, sales and measures sales performance in their business. I like the most about the collaborative easy to use tools with any type of function like customer service, marketing and creating automated responses which are very helpful. Cons I like it everything because of using this application I am free from many difficulties which I faced earlier, that is why I am happy with this. Review Source muhammad bilal Q. Marketing Manager Accounting Used the software for: 6-12 months ### "Easy Management of Accounts" November 10, 2022 4.0 Pros I am Very Working in the Accountancy Firm and We Provide the management of Accounts service To Our Clients Zoho CRM made it very easy for us to maintain all the users/clients under the one Click Cons The only thing iN Zoho its Due date of Subscription date if You are busy due to some things and failed to renew the Subscription the software stop working Alternatives considered [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Review Source VR Verified Reviewer Coach Alternative Medicine Used the software for: I used a free trial ### "Zoho C R M " August 25, 2023 4.0 I would definitely stay on as a client, definitely helps with business management. Pros It's quite easy to work to experienced, the layout is detailed, easy of access, love the different charts I can make. Zia -finally a personal experience. Clean design, great reporting tools. Cons Not easy for newbies, trial time is not enough time to explore, why are there limitations on the API? So much data to integrate. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.