--- title: "Page 4 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 4 - Is Zoho CRM the right Lead Management solution for you? Explore 7010 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/155928/Zoho-CRM/reviews/?page=4" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Zoho CRM 4.3 (6987) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 4 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 76-100 of 6987 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Project Manager Used the software for: Less than 1 year ### "ZOHO - Great value if you don't need support" March 24, 2026 2.0 We have decided to change to ClaritySoft CRM. Zoho didn't provide understanable support; even for what shoud have been a simple fix. Pros Easy navigation and great for task management. Great price. Population of fields is still seamless. Cons Have found that the support is not good. Upon my last inquiry, I couln't understand the rep and I speak two languages. Alternatives considered [Claritysoft CRM](https://www.capterra.com/p/123868/Claritysoft-CRM/) Reasons for choosing Zoho CRM Primarily price. We found the low price did not meet our needs for support. Review Source Business owner Used the software for: Less than 1 year ### "It is cheap and Useful CRM for Growing Businesses." January 5, 2026 5.0 I had a good experience with Zoho CRM. It's a strong and affordable tool for small and medium businesses. Once you learn how to use it, it really helps with organizing leads, tracking sales, and boosting productivity. Pros Zoho CRM is very affordable compared to other CRM tool. I liked its lead management, automation workflows and detail reporting options. Cons The user interface seems a little complicated at first and new users need some time to learn it. Some advanced features are only in the more expensive plans, and customer support can sometimes take a while to respond. Review Source Shenella S. Business Development Executive Used the software for: Less than 1 year ### "Zoho for CRM! " February 23, 2026 4.0 Having routine tasks automated and the ability to obtain high level reports on statistics makes for a seamless work day! Pros Customizable, easy to use CRM system for contact and workflow management. Automation is great when it comes to emails and tasks which saves time. Cons Customer support is slow to respond and the intial learning curve is strenuous. The system tends to lag at times. Review Source Owner Used the software for: 3-5 years ### "Wish I never switched to Zoho Books" June 30, 2026 1.0 Very poor. On a quarterly basis the bank links do not work. I spend hours trying to fix my bank uploads and figuring out when their service broke down. The only response I get from them is "thanks for your patience - it's not Zoho that is broken - it's the 3rd party company we hire for bank feeds" Pros I originally switched from Quickbooks to Zoho because it was more user friendly. However the customer service has outweighed the ease of use Cons Their 3rd party banking link supplier is atrocious. It breaks down once a quarter for at least 2 weeks. The solution is to always manually upload my bank statements. What's the point of having an accounting software if I'm doing all the work. Review Source Business Consultant and Account Manager Used the software for: 3-5 years ### "Worth the pricing" May 6, 2025 4.0 Decent software for the pricing. Works well for small and medium sized teams looking to get daily work done effectively. Ease of use, and traceability Account Management is decent. Pros It is easy to use, and works well for small and medium sized teams. Easily customizable and has workflows that can be effectively used. Sorting and filtering is easily doable and keeping track is easy Cons The interface is a tad boring, and not very interactive. Reports are static, and personally faced issues while trying to automate reports and data for management reporting. Review Source DS David S. President Used the software for: Less than 1 year ### "Zoho CRM- Great for dedicated team" January 5, 2026 4.0 I found that Zoho CRM was too much work to set up and use for me. I couldn't get in the habit of using it as it seemd to create more work for me. Pros Zoho CRM is very advanced and can do anything. It has many features that would work for any sized business. Cons Zoho CRM was very advanced. It had way too many features for my use. I was looking fo rsomething less involved. Alternatives considered [Streak](https://www.capterra.com/p/124465/Streak/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reasons for choosing Zoho CRM For my needs, I ended up choosing Streak for its simplicity. Review Source Sales and Marketing Specialist Used the software for: 3-5 years ### "The possibilities are endless with Zoho CRM, a powerhouse of streamlining sales and marketing processes and bettering customer relationships " April 15, 2025 5.0 Choosing Zoho CRM is the best decision we ever made for our business. We are reaping tons of benefits ranging from streamlined sales and marketing processes, improved customer relationships and retention to enhanced business performance. Zoho CRM is applicable across our different business facets since it provides a comprehensive suite of features and integrations making it a reliable solution for managing and driving sales and marketing efforts, collecting customers insights on interaction across different platforms to get a better understanding of our customer behaviours and analysing and generating reports to track sales metrics and assess marketing campaigns. Pros Zoho CRM is easy to use and it embodies a super intuitive interface which allow for quick adoption and navigation. Additionally , it is flexible and offers customization options to fit into our workflow and has allowed us to tailor it to our unique needs and requirements. Zoho CRM help us manage our entire sales cycle. It helps in capturing leads, automating lead scoring and identifying leads that are likely to convert , allowing us to effectively follow up with the detailed contact information. It has also automated our sales processes by reducing manual data entry. Zoho CRM provides numerous ready to use business reports and analytic that allow us to monitor sales pipelines, marketing campaigns, sales metrics and generate customized reports that can be exported in different formats for easy viewing and analysis. The platform generate and schedule reports for convenience.Its proficiency in assessing the effectiveness of marketing campaigns provides performance details, reach and outcomes that helps us understand the impact of our campaigns on target audiences and conversion rates. The mobile app is a gamechanger. It provides constant access to customer interactions, contact history, recent transactions, and up-to-date pricing information on the go. Cons Thanks to the customer support team for ensuring that we have zero defects with Zoho CRM Review Source VP of Marketing Used the software for: Less than 1 year ### "Likely not in anyone's top 10 CRMs for good reason" July 2, 2025 3.0 I wouldn't rank Zoho in my top 10 CRMs, and do not recommend them. It's just simply not an enjoyable experience. It's not the worst thing in the world, but it's definitely not something that will excite your marketing team. Pros Zoho CRM offers powerful customization and a wide range of features. Their extensive database of direct integrations is a nice to have. Cons Zoho CRM feels clunky and overly complex for daily email marketing use. The UI is outdated, and key tasks like list segmentation or campaign tracking are buried in menus. Integrations often break or require workarounds. It’s powerful, but bloated and frustrating to use. Review Source Paralegal Used the software for: Less than 1 year ### "Very reliable" February 10, 2026 5.0 Pros It is an affordable CRM with an easy interface that makes navigation simple, responsive customer support, and convenient customization options. Cons Some of the more advanced features may require assistance, but customer support is generally responsive. Review Source HR Used the software for: Less than 1 year ### "CRM completo e flessibile, ideale per crescere" April 22, 2026 4.0 La mia esperienza con Zoho CRM è stata molto positiva: è uno strumento potente che consente di gestire efficacemente pipeline, clienti e attività commerciali. Una volta configurato correttamente, diventa un alleato strategico per migliorare organizzazione, visibilità e performance del team. Pros Zoho CRM è una piattaforma completa, flessibile e altamente personalizzabile. Ho apprezzato la possibilità di adattarla facilmente ai processi aziendali, le automazioni e l’integrazione con altri strumenti della suite Zoho. Ottimo anche il rapporto qualità-prezzo rispetto ad altri CRM sul mercato. Cons L’interfaccia può risultare inizialmente poco intuitiva e richiede un po’ di tempo per essere padroneggiata. Alcune configurazioni avanzate necessitano di competenze tecniche o supporto dedicato. Review Source Senior HR Executive Used the software for: Less than 1 year ### "A Feature-Rich CRM Powerhouse: Exceptional Value If You Brave the Learning Curve" July 5, 2026 4.0 Overall experience has been very good from transitioning from a traditional software to all-in-one tool. Pros Lead & Pipeline Management, Blueprint (Process Enforcement), Zia (Advanced AI Assistant) and easy UI Cons The interface is robust, but it can occasionally feel overwhelming or cluttered for clean-slate beginners compared to lightweight pipeline tools. Switched from [PeopleStrong](https://www.capterra.com/p/153273/PeopleStrong-Alt/) Because it was old and we wanted all in one Review Source Sales Associate Used the software for: 3-5 years ### "Zoho CRM is the most vibrant sales CRM that's adding great value to sales. " April 11, 2025 5.0 Our overall experience with Zoho CRM has been full of highlights which has helped us improve our sales and promote better relationships with our customers. Zoho CRM offers very reliable customer engagement tools that has helped us to streamline our interactions with customers and close sales deals quickly. Pros Our biggest highlight with Zoho CRM has been the customer engagement features that has streamlined our interactions and communications with customers allowing us to close deals quickly. Zoho CRM also offers top-end analytics that provide us with accurate insights on how to improve our sales. Its sales tracking and reporting tools offers reliable performance reports that makes it easy to evaluate our sales performances. Zoho CRM has customer segmentation functions which help us to offer our customers with personalized services based on their preferences. Cons We have not discovered anything to dislike about Zoho CRM. It has worked so effectively for us without giving us any challenges. Review Source Mallory S. Clinical Operations Manager Used the software for: 3-5 years ### "Great platform for contact information organization" March 18, 2026 4.0 I use Zoho's CRM to locate client information to either help with decision making processes or in order to reach out to our clients or communicate within our team. Pros I like the various features within to help keep the team organized and easily locate our client's information. I also like the customization to help our company organize our client's important details better. Cons I do not always love the lay out, sometimes it is not super intuitive, especially if you are not in it on a daily basis. Review Source Sales Representative Used the software for: Less than 1 year ### "Very Easy to Use" July 28, 2025 5.0 Entering leads and setting appointments was very easy. Appointments were easy to find, see and able to links to multiple people. Pros I liked how easy it was to read the lead information and how easy it was to modify how you want it to look. The tabs to change information are easy to find and through the lead and noticeable of what the were there for. Cons That there was no master tab for the order the notes were. They default to the oldest first. There is a tab above the notes to change it to newest first but you have to do it in each lead. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) I changed jobs and the company's had different CRMS. Review Source Marketing Used the software for: Less than 1 year ### "Zoho CRM review " September 23, 2025 5.0 Overall, I’m satisfied with Zoho CRM. It keeps my work organised, helps me manage clients effectively, and meets my daily business needs. Pros Zoho CRM keeps everything organised in one place, from leads to deals, making it easy to track progress and stay on top of clients. Cons Zoho CRM is great overall, but switching between menus can be slow at times, which makes the experience less smooth than it should be. Review Source Sales Manager Used the software for: 3-5 years ### "Reliable CRM System for Growing Businesses" May 16, 2025 5.0 Zoho CRM has helped me with my sales and customer management processes. I used it to manage a pipeline of more than 100 prospects and the real-time analytics allowed me to recognize opportunities and close deals quicker. It is a great tool for businesses aiming to grow their operations. Pros I really enjoy how Zoho CRM brings together all customer engagements, enabling easy handling of leads, opportunity tracking and automated workflows. I used it (for instance) to automate the follow-up email for my sales team, and the response rates improved massively. Another great feature of Zia, the AI-powered sales assistant, is that it can predict trends and prioritize leads accordingly. Cons As a CRM newbie, the interface can seem cluttered and overwhelming at first. The most advanced features, including custom modules and integrations, are only available on a higher-tier plan, which may lead to additional costs for smaller businesses. Review Source M B F. Sole Proprietor Used the software for: Less than 1 year ### "Great for Value, Especially for New Small Businesses!" August 12, 2025 4.0 For the price and feature set - especially if you're newbie or have a home based small business - delivers more than enough value to make it worth the effort. While it’s not perfect, the trade-offs feel fair for what you’re getting. Pros Zoho VCRM has been a solid option for staying connected via email with customers without draining the budget. The core features (lead capture, follow-up automation, etc.) make it easy to keep up with customers without feeling like you’re running a marketing machine. It also plays nicely with other tools, which is handy when you want to add capabilities without overhauling your whole setup. Cons The basics are intuitive, but some of the more advanced automation and reporting tools take time to figure out, and the navigation isn’t always as direct as it could be. Parts of the interface look sleek and modern, while others feel like they’re stuck a few years back - it could use a whole overhaul and central more modern aesthetic. Support can be helpful, but you might be waiting longer than you’d like if you need a quick fix Review Source Owner Used the software for: 1-3 years ### "Sign contract" January 12, 2026 5.0 I have used Zoho Sign so many times and still today a great platform. I like how I can sign and avoid paying for extra features on my other current platforms. Pros Easy to fill contracts online without spending a penny. It offers advanced features but they are not used by me. Cons Nothing special from this part, easy, accessible, I might say one of the best online platforms I have ever seen Review Source Sales and Customer Support Used the software for: 3-5 years ### "Zoho CRM kept us sharp on leads" June 17, 2025 5.0 Before Zoho, we were operating on spreadsheets, and follow-ups would fall through the cracks. Now I know when and who to call. We have a better response time and conversion as well. It’s basically our own personal digital assistant that’s making sure we don’t fumble the ball. Pros It has all of our sales data, from first inquiry to follow-up, all in one place. It’s so simple so even a non-tech-y person will be able to wade through leads, tag customers and track conversations. Cons Occasionally integrating with other systems requires some manual fiddling or third-party tools. The app itself also seems a little slow when toggling between modules. Review Source Managing Partner Used the software for: 1-3 years ### "Managing Partner" May 12, 2025 5.0 "I’ve been with Zoho for over 10 years, so clearly it works. The CRM has always been solid, which keeps me loyal. While the added features over time feel cluttered and sometimes frustrating, the core functionality still delivers what I need most." Pros "I’ve used Zoho for a long time, back when it was primarily a CRM—and I loved it. It was simple, reliable, and helped me stay organized. Over time, the platform has grown, but that original CRM core remains solid and effective." Cons "Over the years, Zoho grew into an overwhelming platform with too much functionality I don’t need. I try to strip out the clutter to keep it user-friendly, but their limits on customization make that difficult—and that’s frustrating when I just want simplicity." Review Source Owner Used the software for: 1-3 years ### "Zoho is good value for the money" August 28, 2025 3.0 Zoho CRM excels in automation and affordability but needs a better email builder and smoother onboarding. Pros Zoho CRM’s automation and customization streamline sales. Zia AI boosts lead scoring and task efficiency. Cons Email builder lacks intuitive design. Steep learning curve and occasional bugs frustrate new users at times. Review Source QA Used the software for: Less than 1 year ### "CRM with More flexibility for New things" November 18, 2025 4.0 I think it is a strong and effective CRM and can help to makes your sales process organised and systematic if structured properly. Pros I like the variety of features zoho has offered to us, like lead management , tracking pipeline , reporting dashboard. One more good thing about zoho is that yoy can modules and fields as per your internal business process which is really cool I say. Cons The crm can responds slow sometimes when are too many users or it is a peak time. Some easy to set up things are little bit complicated like automatic emails that go to customers - for example confirmation email after placing order Review Source Admin Assistant Used the software for: Less than 1 year ### "Decent Free CRM With Options To Upgrade" July 4, 2025 3.0 Decent experience. If Zoho could make it easier to link CRM and Calendar I would consider creating another account. There were options to upgrade to a paid plan, but as a small business just starting out I wanted a free service that I could use until I built my client base up and had the need to then purchase a paid plan with more perks. Pros Was relatively easy to use and had decent perks for a free software. There was also a free android app I could download to use on the go as well. Cons I could never get the appointment also known as "meetings" on the CRM to link to the Zoho Calendar. Which was the main purpose of me looking for a CRM. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Zoho CRM Bitrix24 was an extremely slow software. Monday didn't have free options. Review Source Office Manager Used the software for: 1-3 years ### "Zoho CRM - Good App but Unreliable " August 21, 2025 3.0 Overall I think Zoho CRM is a solid product. There is a need for some light coding / app building skills needed to fully utilize this. Pros Easy to customize and make use of only the tools we need. Time tracking application was what we used most. Cons The app was not user-friendly for our employees. There were frequent connectivity issues where employees we unable to access app. Review Source LC Lynne C. Customer Service Manager Used the software for: 1-3 years ### "Zoho CRM-Great Functionality" May 6, 2025 5.0 Zoho CRM is an overall good master tool within Zoho proving a great tool to work with every day in the workplace. Pros Ease of use and functionality. It works well with all the other Zoho features provided us for use in our day-to-day operations. Cons Nothing at this time. Our users have not provided any less than positive feedback at this time, great tool we have integrated into our business. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.