# Page 4 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Zoho CRM the right CRM solution for you? Explore 6972 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6972) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 4 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 76-100 of 6972 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TD Tom D. CEO Biotechnology Used the software for: 1-2 years ### "Zoho CRM is an excellent CRM choice" December 2, 2024 5.0 I have used for a very long time to successfully manage business development efforts for our organization. It is a top tier application with the features to go along with it. Pros Many features as well as integration capability with other Zoho applications as well as ability configure, even with the free level. Setting follow-up actions/tasks is probably one of the most useful features. Cons Would like better reporting features with more flexibility. Otherwise an amazing product. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) Ran into capacity limits wth Insightly and needed a more robust application Review Source JK Jake K. Sales Representative Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Experience in Zoho CRM" August 11, 2025 5.0 gives you the basics to start and as you grow as a company. The support team always was helpful and quick to respond. Pros offers all the comprehensive features and ease of use. It's easy to create leads in the system, one can monitor all kinds of details and track them. Cons It has high learning curve during setup, and customization is one of the most common complaints. There are quick support teams, but better not to call them. Review Source Mohamed G. Customer Service Manager Hospital & Health Care Used the software for: Less than 6 months ### "A Flexible, Powerful Tool for Streamlined Healthcare Operations" October 26, 2024 5.0 has been a game-changer for us at MEDOC. Its customization, seamless integrations, and AI insights streamline our sales and customer support. Though setup takes time, the benefits to our workflow and client engagement are well worth it. Highly recommended! Pros The customization and AI insights make it perfect for our needs, streamlining sales and support with seamless integration. Cons The initial setup for can be time-consuming, but the extensive support and documentation help make the process manageable. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) We switched from Trello to for better integration, advanced features, and improved lead management tailored to our healthcare needs. Review Source VR Verified Reviewer Founder and CEO Hospital & Health Care Used the software for: I used a free trial ### "I just started using it but overall a good experience. " January 10, 2025 5.0 It has been positive and seems less expensive than other similar CRM options on the market. Pros Still learning but it seems to have what is needed for my startup! I am working to look at the Professional version. So far I have started with the free version. It also has a lot of potential as my business grows. Cons Unsure at this time. I am still very new but if you break it down piece by piece it is not difficult to use. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM I liked the all in one features and having everything connected. Review Source VR Verified Reviewer Account Manager Information Technology and Services Used the software for: 1-2 years ### "Best support for zoho crm and easy to use" December 19, 2024 5.0 Overall experience was very at high, i am using this software since last 1 year and when i started using it initially i was having a fear of handling the crm software, but now i am giving training to interns and sales people just because they are providing the simple, easy to use and industry specific crm software and able to manage the Team as well Pros Very easy to understand CRM, with understandable terminologies and industry specific design for the users, also provision of custom fields addition and 24x7 support are the good things about Cons They are not providing the education guide videos in the regional language, because our many usere were interns and undergraduate they were facing issues. Review Source KC Khyla C. Customer Care Manager Hospital & Health Care Used the software for: 2+ years ### "A great CRM to manage and track customer interactions!" April 9, 2025 5.0 it was great. makes me work efficiently! Pros It's easy to navigate and find the client's information. Cons it can be a little overwhelming at first but once you get the hang of it, it's going to be easy. Review Source DL David L. Regional sales manager Retail Used the software for: 6-12 months ### "A+ for CRM" May 1, 2025 5.0 Fantastic sales tool for tracking and reporting on interactions. Pros As a front end user, I love the mobile app, to load interactions while on the road. Cons I’m not sure if it alerts me well enough for upcoming meetings. Review Source SW Simona W. Marketing Construction Used the software for: 6-12 months ### "good CRM to use" July 16, 2025 5.0 Pros is very practical for client management, learning it goes fast, tracking sales and projects is super simple. Cons At first it gets a bit complicated with all the options everywhere, sometimes it’s hard to find things again. But once it’s all clear, it just works really well. Review Source Glenda W. SYSTEM ADMINSTRATOR Computer & Network Security Used the software for: 6-12 months ### "CRM: Great, customizable." January 25, 2025 5.0 I have enjoyed using this product, and my overall experience is positive. It is very impactful for a growing business. Pros It is very easy to use, especially for customization and integration. It has an extensive range of features, and you can customize it to fit your business needs. You can also integrate it with other Zoho products or other apps. Another great feature is the mobile app which has made tracking of sales and interaction of clients much easier. Cons I have no complaints about this product. Review Source RC Rajesh C. President Financial Services Used the software for: 6-12 months ### "Zoho CRM Review from regular use" May 26, 2025 5.0 Bit much when you first log in. Too many icons shouting at you. After a few uses though, you start to see the structure. Pros Saves time once you get it sorted. Helps avoid digging through inboxes or missing a name you were supposed to call back. Cons Not perfect — a few too manys steps in places . But once it’s set up, you don’t mess withs it muchs . Review Source SS Shawna S. Business Development and Marketing Construction Used the software for: 1-2 years ### "excellent option for small to medium sized firms who are new to a CRM" April 12, 2025 3.0 overall, it was an excellent CRM for a small to medium sized org who was just getting started with a CRM. Pros user friendly, mobile app was easy to use Cons it felt a little beta in 2021 when i used it but i understand it has come a long way since Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM ease of use and price for what we needed at an entry level Review Source Arpit P. IT Consultant Staffing and Recruiting Used the software for: 6-12 months ### "Versatile CRM with extensive Features and customised Options" October 27, 2024 4.0 My overall experience with has been positive, Once we got past the initial learning process, Zoho CRM became a crucial tool for our team. The platform’s integration with other Zoho applications and third-party tools has helps a lot. Pros What I liked most about is its customization and flexibility. The platform allows you to customize modules, workflows, and dashboards to place with specific business needs which makes it highly adaptable. Cons With so many customization options, it took time to fully understand how to set the platform for our needs, when I newly start working in , I found it a bit difficulty to use without proper training or resources. Review Source SA Stephane A. Responsable Marketing Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Outil puissant et simple d’utilisation " June 29, 2025 3.0 Une application simple et ludique. Très puissants si bien paramétré juste dommage de ne pas pouvoir mettre une base produit. Pros L’ergonomie et le design de l’outil. Très facile d’utilisation et de prise en main. Les modifications de champs sont très simple et le choix large. Cons La possibilité de coupler le CRM à un ERP. Un service client en anglais uniquement et pas très performant. Review Source EL Eva L. Sales and Business Development Computer Software Used the software for: 2+ years ### "Good CRM solution" April 18, 2025 4.0 good tool for managing contacts, when more people are working in it so you can see what's going on right away Pros easy to use, clear navigation, notes in every lead so everything is clear Cons sometimes it is not easy to search because everyone can enter a different company name and it does not search well Review Source Mararia D. UIUX Designer Information Technology and Services Used the software for: 1-2 years ### "Zoho Saved My Life" November 4, 2024 5.0 I had an overall good experience with . For instance, process automation for repetitive tasks was a life saver such as making follow-up Emails. I Marveled at the customizable dashboards and metrics the software provides. Furtheremore, it integrates with a wide variety of social media tools. Pros What i like about is software is versatile and can be used in a wide variety of ways. For instance, It helped me organize customers contacts in an efficient manner plus when i was working for a Real Estate Organization. Furthermore, i was happy with the efficient customer support tools that the software contains. I used them in managing tickets and handle Customer Queries efficiently. Cons Everything about the software is cool. Zoho has superior capabilities at the right price as compared to other Customer relationship management systems. Review Source KV Kinjal V. Technical assistance Consumer Services Used the software for: 1-2 years ### "Small business needs Zoho CRM " March 19, 2025 4.0 Overall I can say that when you have business in local and revenue generating is not much higher than this is best. Pros My most favourite things on this software is zoho office suite. It makes all characteristics of this software more easily usable. Cons Advanced features are only available for higher paid users. For small to mid size businesses cannot paid that such amount. Review Source Junko O. Business Consultant Newspapers Used the software for: 2+ years ### "Transform Customer Management " November 15, 2024 5.0 We implemented in our company six months ago and it has been a remarkable transformation in our customer relationship management. Since incorporating sales automation, we have seen a 25% increase in our conversions. The analytical reports have also allowed us to identify opportunities for improvement in our sales process. Pros I like because it is a software platform designed to help businesses manage their customer relationships more effectively. With a wide range of features and functionalities, this system suits the needs of small and large businesses, allowing full control over the customer lifecycle. Cons Some users mention that customer service could be improved in response and time. Review Source TW Toshia W. Owner Cosmetics Used the software for: Less than 6 months ### "Best product for small business" October 19, 2024 5.0 has been a total lifesaver for my business. It’s easy to use, saves me loads of time with automations, and it’s affordable, which is huge for a small business like mine. I love that I can customize it to fit exactly what I need, and it works smoothly with all my other tools. It’s flexible enough to grow with me, so I’m sticking with it for the long haul! Pros What I love most about is how easy it is to use; I can find everything I need without feeling overwhelmed. The automation features save me so much time, and I can customize it to fit my business perfectly. Plus, it’s budget-friendly, which is a huge plus for me as a small business owner! Cons is powerful, but there’s a bit of a learning curve for advanced features. The mobile app can feel clunky, and support response times can be slow, which can be frustrating when you need quick help. Review Source AS Alan S. IT Project Manager Computer Games Used the software for: 1-2 years ### "Useful utility for following client relationships" September 3, 2025 5.0 Pros pricing is affordable compared to other CRM tools. It’s highly customizable — you can easily customize modules, fields, layouts, workflows, and dashboards to match business processes. Its ecosystem is solid and integrates well with Zoho tools like Zoho Books, Zoho Desk, Zoho Campaigns and more. Cons Its learning curve is steep even though it’s highly customizable. The interface and settings can be overwhelming for beginners. Standard support can feel slow or basic unless you upgrade to premium. Review Source FH Fernando H. Founder Hospitality Used the software for: 2+ years ### "ZOHO CRM has been a game-changer for our business!" December 17, 2024 5.0 has significantly boosted our efficiency, organization, and revenue growth. Highly recommend it for businesses looking to scale! Pros The platform is user-friendly, highly customizable, and has streamlined our sales and customer management processes. The real-time analytics and reporting tools give us clear insights into performance. Cons Hard to use the reporting feature for what we need. Alternatives considered [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Better Value and met our needs for our company. Review Source AT Anil T. Digital Marketing Executive Marketing and Advertising Used the software for: Less than 6 months ### "Zoho CRM is user friendly Software" March 1, 2025 4.0 Overall experience is very good. platform offers easy to use interface Which helps me to keep track of client interactions very easily also I can manage leads very simple way. Pros I like most about is the automation. I can easily automate my some tasks such as follow up emails and reminders which saves my time. Cons Due to large amount features available, learning or understanding time is too much for new users. Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) is available at affordable price while zoho crm is mainly focused on customer interactions. Review Source VR Verified Reviewer Executive Assistant Executive Office Used the software for: 6-12 months ### "My Experience" December 10, 2024 4.0 Overall, the experience with is generally positive, characterized by its robust features and user-friendly interface. Pros One of the most appreciated aspects of is its customization capabilities. This feature allows businesses to tailor the software to meet their specific needs, ensuring it aligns perfectly with their workflows and objectives Cons Many users report that 's customer support can be slow and unresponsive, making it frustrating to resolve critical issues or seek assistance. This lack of timely support can hinder productivity, especially when urgent problems arise. Review Source JG Joshua G. VP Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Zoho - you need a dedicated internal team for set up" July 29, 2025 3.0 The overall experience was poor. Their team tried really hard to be accommodating but their system is just too convoluted. Pros I liked how the deals page both worked and looked. The ability to link accounts and create accounts, deals, or contacts on any page was very handy. Cons Simply put, It was so complicated to use. The amount of time we spent training with the Zoho launch team was too much to not be able to fully use the system. Review Source MB Michael B. Owner Operator Insurance Used the software for: Less than 6 months ### "Zoho CRM is the way to Go." October 8, 2024 5.0 There were a few kinks that needed to be worked out but overall the support to work them out was great and timely. I personally wouldn't work with any other at this point. Pros First, it's ease of use and the ability to customize it to your needs and what you sell. The integration of other products is really great too. It's responsive and keeps all your info for a client in one place. The automated features is wonderful too. Cons Least is the set up. It does take time, trial and error, and a few kinks along the way. However, that being said, support was always there to fix and responsive, and with a program this sophisticated it is expected to have some issues. Overall, any issues were minor. Alternatives considered [JustCall](https://www.capterra.com/p/157853/JustCall/)[Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Reason for choosing Zoho CRM Total cost vs features, ease of use, and customization ability. Switched from [Symmetry](https://www.capterra.com/p/10009734/Symmetry/) I couldn't customize, had way too many bugs, didn't power dial the way I wanted, didn't track and put contacts and leads in a very manageable way. Lacked ability to import info easily if at all. Glitchy. Review Source MA Madalena A. Data Analyst Banking Used the software for: 2+ years ### "Zoho CRM easy to use and works fine" February 5, 2025 5.0 Pros is easy to use and collects every feature I expect from a CRM. Cons can be extended with more features in communication side. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) is way too easier to use then others. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.