# Page 40 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 40 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 40 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 976-1000 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sadeepa P. Chief Innovation Officer Information Technology and Services Used the software for: 6-12 months ### "Delivers Simplified CRM everywhere" July 23, 2022 5.0 Great easy to use CRM. Cloud based and great mobile app which would increase the productivity of Sales teams. Furthermore has great analytics capabilities. Many integrations available to develop rich functions. Pros I like the simple UI of the CRM and the responsive web interface. The intuitive CRM module and the ease of entering the leads in to to system Cons Login OTP experience could be further improved. However the built in capability to integrate with a OTP mobile app has reduced the issues. Review Source VR Verified Reviewer Co-founder Information Services Used the software for: 2+ years ### "Powerful, but not easy" July 23, 2021 4.0 Serves it's purpose well for us, and the price is phenomenal. The whole zoho one suite will have something useful for everyone, for us it handles BI, accounting, CRM, and our company's platform is built in creator! Pros Zoho CRM has a very long list of functionality, many of which are very useful. It is very robust, and with a bit of development can do pretty much anything you need it to do. Cons Doesn't have the ecosystem that salesforce does, there aren't really any good plugins. you're on your own in that regard. Review Source Prashant S. Technical Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Sharing my experience of using ZOHO" September 12, 2022 5.0 My experience of using the Zoho is really good, I have same so much time and work regarding the effective CRM. Pros It has very easy to use interface make the thinks very easy and save a lot of time. And maintain the data in proper and easy to access. Cons Some time if take time for raising the ticket, which has happened few time with me, but rest of the things are very useful. Review Source AH Aslam H. Assistant Engineer Information Technology and Services Used the software for: 1-2 years ### "Professional management tool and Creative options" July 20, 2022 5.0 Overall great experience with tool options and services, effective for carrying day to day tasks and operations. Pros The application has very friendly UI and the service uptime is quite good for our organization network. I like the contact management features of Zoho, since we have a large group of teams in our company its easier for us to notify and manage these contacts with Zoho. Also the team support and customization needs were satisfactory. Cons There were a little glitched in the application during the initial stage of integration to multiple clients system through Zoho, but with the latest updates there seems to be no problems with it. Review Source VR Verified Reviewer head of strategic alliances Computer Software Used the software for: 2+ years ### "Best budget CRM for growing organisations" September 30, 2022 4.0 Pros \- Ease of deployment - Ease of use - powerful tracking of deals - Analytics - user management \_ good price point - integration with gmail and slack Cons \- Deal life cycle tracking is not comprehensive - UI/UX is clunky and old Review Source Patrick A. Team Leader Telecommunications Used the software for: 2+ years ### " All in one application. AMAZING!" February 25, 2021 5.0 We had a 30% increase in the number of contacts and a 50% increase in lead recovery due to the great ease of searching and reminders allowed by the program. Never again did employees miss a scheduled meeting! Pros The implementation of the pragram in our organization was extremely fast and all employees quickly assimilated the change and praised the implementation due to the wide range of available resources that facilitate the daily routine. Cons As for the program, we have nothing to complain about, but we would like more video tutorials to make learning easier for more people. Review Source VR Verified Reviewer Co-Founder Construction Used the software for: 2+ years ### "Customizable & Organized Workflow" December 15, 2018 5.0 It's a great hub for seeing a true overall view of your day to day business. Daily projects and tasks would be lost without a good central Customer Relations Management system and this fills that need. Pros 1) I enjoy the organizational features that you can customize for a broad range of different types of businesses 2) Workflow functions: ability to set tasks, follow-up tasks, reminders, delegate tasks, etc. 3) Once set up, it's simple to use and understand. Cons 1) It can be a little difficult to set up properly. If you set it up wrong, it can lead to even harder corrections down the line once you're established. However, I opted to set it up myself with no help from the team, so that was my Review Source RB Rohit B. Manager - Marketing Intelligence Management Consulting Used the software for: 6-12 months ### "ZOHO CRM - One of the best solutions for the Small & Medium businesses" October 6, 2021 5.0 My overall experience with the Zoho CRM has been really well, it helped me a lot by keeping up with my deadlines - Maintaining database -Client Follow-ups - Management Information System reports - Marketing Tool - Sales Forecasting Pros 'Zoho CRM is a cloud-based CRM that manages all size of businesses; My organization uses Zoho CRM which help us integrate all the contacts on the SPANCO model. We also customize tools according to our requirements. Further, we have also integrated with G Suite, Mailchimp, WordPress, Evernote, Hubspot, and other 3rd party systems. The MIS features are excellent, and we can customize the reports as per our requirements, the log-in features of the clients, the follow-up functions, and the best part is it is pretty economical to use. We can customize the reports as per our requirements, the log-in features of the clients, the follow-up functions, and the best part is it is pretty economical to use. Cons The CRM did not perform optimally, which became more frustrating at times. The integration with Hubspot was a difficult project, it took longer than expected. There is no reason to hate it. Review Source VR Verified Reviewer Partner Account Manager Computer Software Used the software for: 2+ years ### "Useful but sometimes cumbersome" February 9, 2021 4.0 Zoho CRM is a good low cost CRM option for businesses that can't afford or don't want one of the alternatives. It can be frustrating to use, but it is rewarding once you figure it out. Pros Zoho CRM is a great tool once you are able to set it up and configure it. Out of the box it has a decent functionality set but is mostly geared towards a sales pipeline. However, Zoho CRM is highly customizable if you have the time, patience and skills to configure it. Cons Zoho CRM can be confusing to use until you really dig deep into it. Configuration is cumbersome and complicated. The reporting functionality is difficult to use, but it does work well once you figure out the right way to use it. Review Source DM David M. IT Manager Information Technology and Services Used the software for: 2+ years ### "Zoho Desk - Ticketing Support" February 11, 2020 5.0 We receive more than 10 tickets per day from our users, regarding support IT requests, Zoho desk has been the solution in order to have just junt software to manage all that requirements in just one place and avoid to lose that urgent requeriments in the email inbox. Pros customizable, stability, easy to use day by day Cons At the beggining is complicated to understand how to set up, specially if this is the first time you use a ticketing software. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Zoho CRM To use just one Brand software that allow us to integrate another Zoho's products that we use. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Because we start using Zoho CRM and someone from Zoho advised us that Zoho Desk may cover our IT Support needs and we decided to try it. Review Source FA Foad A. freelancer Marketing and Advertising Used the software for: 6-12 months ### "Zoho CRM Easy and tidy your work" June 28, 2022 5.0 It is an excellent experience as I have been working in the field of customer follow-up for a while and I was suffering from following up customers as well as helping them in an easy and flexible way I even used Zoho CRM Pros It is an excellent CRM and arranges your work accurately in terms of following up on customers and following up on customers and potential customers as well. It also has excellent marketing channels as it is linked with social media such as Facebook and Instagram and makes it easy for you to keep clients to reinvest in the future. A more than wonderful reality program. Cons The issue of marketing channels that make it easier for you to create advertising campaigns and that make it easier for you to target the detailed targeting of the target audience Review Source JC Jamey C. Art Director Design Used the software for: 2+ years ### "Email for Pros" December 12, 2023 5.0 I really haven't had any issues in the last 3 years. Pros This email system works great. I would say between gmail, being 10 and Outlook being a 7. Cons Really no cons. It's not as simple as gmail which is a plus in my opinion but Zoho isn't difficult to use by any means. Review Source JS Jeanette S. Content creator Events Services Used the software for: Less than 6 months ### "My review " February 10, 2022 5.0 CRM management Pros Their analytics are really top notch I still say Cons I really don't have a lot of negative comment just would like to see what more can Zoho do Review Source VR Verified Reviewer Operations Manager Apparel & Fashion Used the software for: 1-2 years ### "Great CRM that you don't want to miss! " April 12, 2022 5.0 I am glad to have it and use it everyday, it helps a lot and improves my overall task management and team communication and collaboration. I truly recommend it to everyone! Pros It is versatile and adaptable to your everyday needs and the size of your operations. Cons Still haven't found something that is not useful with this software, amazing! Review Source VR Verified Reviewer Project Administrator Renewables & Environment Used the software for: 2+ years ### "Managing our Business is so Easy with Zoho CRM" October 29, 2018 5.0 Monumental! The insights it provides with reporting, the tracking of Deals, and the management of Leads is so simple, and quite frankly fun to use. We love Zoho! Pros The entire CRM is easy to manage, easy to customize, and easy to use. We have set-up the CRM to be specific to the way we do business. The integrations with other Zoho suite of products give us insights into our complete customer profiles. This is by far the best feature of Zoho. The support team is always helpful and prompt whenever an issue arises. Cons We honestly can't say there are limitations with Zoho CRM. Our only con is we haven't even used every feature yet, that's how much value is packed into Zoho CRM. Review Source Sean R. Educator Used the software for: 2+ years ### "zoho's the bomb!" February 9, 2018 5.0 i sell more faster. i track deals better. Pros I've used this for about 5 years and I really like it. The support team is awesome. I see new updates all the time. I seriously don't know why everyone doesn't use it. Clearly I'm a fan. When I hear people say "i use salesforce" i'm like, really, show me what's so special and they aren't able to show anything that's not in zoho so I think they are just believe the marketing msg from SF. Cons Well, I wish it was less money. I know I've already got a good deal but paying less is always better. I'm testing the crm + now and that's got some pretty awesome features like the predictive email sending. that's cool. Review Source Stephen W. COO and Co-Founder Insurance Used the software for: 2+ years ### "Great for what it is" July 4, 2016 4.0 If you're looking for a CRM that is customizable and can adjust to your business, Zoho CRM is the best bang for your dollar. However, recognize that Zoho's platform is to develop features, \*not\* to be a sales partner. They have partners around the world who can help you on an ad hoc or on-going basis, but the 24/5 support is really just there for trouble shoot issues with the program - not to help you develop your business. Pros The customization means that Zoho can be adapted to a variety of fields. It's generally intuitive for sales people and their cross platform support is really picking up with the new User Interface. Cons Documentation is nearly non-existent. Support is present effectively only to address bugs, not to problem solve. Review Source CS Chas S. President Human Resources Used the software for: 2+ years ### "Ok for Small Business needing the basics but get ready to PAY if you need more! " January 13, 2021 4.0 Overall Zoho has been a love/hate relationship; on one hand, having a system is helpful... but on the other when you run into the limitations of the current subscription level it becomes frustrating, especially when we're just trying to survive the government imposed shutdowns of our client base. Pros The ability to have lead tracking is huge for a small business with only one or two people doing sales, marketing, and business development and zoho enables this with their free account. Cons However; a Free account is nice but limited in functionality especially when it comes to cross-communication between other Zoho products like Zoho Campaigns. It would be great if the free accounts would interact with the free portions of the other products. Also, the pricing options just don't scale well for a small business needing to license a couple of people making it prohibitively expensive in the long-run for what you're getting. Reason for choosing Zoho CRM Cost Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Cost Review Source CL Cynthia L. Asesora Insurance Used the software for: 2+ years ### "Genial el software para la empresa" March 7, 2023 4.0 Pros Me encanta porque es intuitivo y agradable para mi día a día Cons Que a veces necesito opciones más avanzadas para mi base de datos Review Source VR Verified Reviewer Manager- Marketing Information Technology and Services Used the software for: 2+ years ### "Zoho CRM- The backbone of every SaaS sales team" May 8, 2022 4.0 Overall, being a mid-sized company, ZOHO solved all our requirement around sales CRM. Pretty satisfied. Hope that it makes it systems robust to handle scalability in the future. Pros First of all it is an Indian company with decent customization features. It was no brainer for our mid size company to go for it. Easy to design workflows and always available customer support makes it a winner. Cons Competitor CRMs has simple to understand and aesthetically pleasing UI/UX, which ZOHO can improve upon. Also limitation on data which can be exported at a time can be waived off. Review Source CD Chris D. President Human Resources Used the software for: 2+ years ### "Ideal CRM for small recruiting firms" November 23, 2021 5.0 My experience with Zoho CRM has been overwhelmingly positive in the 3+ years I've been using it. It seamlessly works with the different software platforms I use and customer service is quick to respond if you need something customized or to report a bug. Highly recommend. Pros Extremely cost effective, especially if you're willing to purchase multiple years at a time. Seamlessly integrates with various platforms (Office 365, etc). Very user friendly and customer service is great. Cons Gosh, really nothing. It's perfect for what I need. Alternatives considered [iCIMS Hire](https://www.capterra.com/p/93248/iCIMS-Recruit/) Reason for choosing Zoho CRM Recommended by trusted colleagues plus research Review Source Kalindi P. customer success manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "A CRM with every tool one can possibly need in any organization" October 20, 2020 4.0 Overall experience is delightful and it has really helped me a lot with marketing automation at my organization. Pros The CRM has so many features and all of them so critical in sales and retention of customers. It really delights me for the number of choices it offers to the user to choose from. It really helps me with sending cold emails and also the emails to current customers. Cons I like most of the parts of Zoho CRM but at times it can be confusing and take some time for a new user like me to understand all of the features as there are a lot of features which is a good thing in some way. Review Source VR Verified Reviewer Graphic Designer Marketing and Advertising Used the software for: 1-2 years ### "Great tool to automize sales process and measure results" May 24, 2021 5.0 It is very important to have a defined blueprint in order to achieve a great automation. It can be an amazing tool to keep all your clients at one place, have track of your sales and estimates and do a great follow-up. Pros It’s a great tool that helps your sales team organization, you can easily automize follow-up emails or tasks, and create customized pipelines for each module. To measure results you can set some widgets at your home page or connect with Zoho Analytics for something more detailed. Cons You have a limited quantity of input types, especially the number kind, and sometimes you need to create custom functions to achieve what you desire, so programming is required in those cases. Review Source GJ Greg J. President & Chief Operating Officer Hospitality Used the software for: 2+ years ### "The best CRM that fits our needs, brings great solutions" November 1, 2020 5.0 Pros The best part of Zoho CRM is its emailing infrastructure. We host our professional email infrastructure in Zoho CRM and it works pretty well. Cons Although it is declared that there is a support team, indeed in practice support team can not handle the request. Review Source VR Verified Reviewer Executive Assistant to the President Non-Profit Organization Management Used the software for: 2+ years ### "Zoho of the past" January 21, 2021 3.0 Soho was used to manage client data, notes on communication with clients, project information, and keeping track of payments made. Pros Zoho CRM first came out over 10 years ago. It was very cost effective and easy to use for the most part. Data was kept on a cloud which made data secure and would never be lost after saving information. It is good for basic use. Cons If you did not save your information and your computer froze, you have to enter it again. While it is not expensive, there are other programs that are better to use. Now we use Salesforce which is amazing and can be used with other programs. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) It was just a better product and did so much more than Zoho. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.