# Page 41 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 41 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 41 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1001-1025 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GG Gennaro G. Accounts Manager Marketing and Advertising Used the software for: 1-2 years ### "Yo, Zoho!" January 26, 2022 5.0 Solid experience. Very good value for the price. Pros Easy to use, functions are not complicated at all. Cons Limited functions compared to other CRMs in the market Review Source ET Edgardo T. Sales Manager Translation and Localization Used the software for: 1-2 years ### "I Like it a lot and it si a complete company" September 12, 2023 5.0 Dynamic, complete, very intuitive, a lot of sequence in the client's information and easy to use Pros I love how the platform is organized for sales management with potential clients, clients, important for the sales cycle. Cons I don't like that when you don't make the monthly payment on time they block your use Review Source Srikanth A. CEO Used the software for: 2+ years ### "Love this CRM. It's the best investment for a B2B sales team." December 30, 2017 5.0 It's the only way to keep a tab on all our clients and potentials. I can't imagine scaling up my sales team without Zoho CRM. Pros It's extremely intuitive to use once you get the basics right. Ample customization possible to suit your business. They have a great app, which means I can get a lot of work done on the move. I also use Zoho books, social and other products and all of them integrate very well with each other. Cons Some of their customer support staff who come on chat don't know enough about the product. The roles and user management is complex. I still haven't figured that out. And the integration between multiple Zoho tools can do with some improvements. Review Source Vishwjeet N. Owner Civil Engineering Used the software for: Less than 6 months ### "Fantastic CRM for any kind of business " November 27, 2022 4.0 It was a good experience with zoho as it solves lead management & client management in one place Pros It it easy to use, user friendly interface & multi functional CRM to manage business easily Cons I like this app as it is user friendly & budget friendly too Review Source RL Raju L. Assistant Engineer Education Management Used the software for: 1-2 years ### "Friendly UI and great CRM support!" August 22, 2022 4.0 Great services by Zoho, likely going to use it for coming annual cycle since the performance is improving with its use. Pros The application covers most of the management aspects for the organisation in relation to CRM activities and also social performance. There are lot of great features to like about Zoho for, contact management is one such I liked, easy to access all employee info for quick communication and task completion. Cons The application has enough features and light weight tools too but lacks some meetings features and network stability sometimes, but the support team was very helpful in resolving any such issues. Review Source Ulf O. Sales Director EMEA Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "ZoHo with Fiber Optics Start-up" November 16, 2016 4.0 This is a amazing software. I have been using SFDC before, and I find ZoHo as a really good tool for a small start-up as we are. All contacts and information, actions, everything you need in one place. Of course you could ask for more such as outlook integration and better collaboration, but so far it serves our needs Pros Easy to use, the App for Android works perfect. I am on a free plan right now but we will upgrade as soon as revenue starts to kick in. I like the search and report functions in particular. It is a perfect tool for start-up business. We are a Chinese related firm with operations in China, and there is also a version available in china through a partner company. Otherwise SFDC and other popular CRM tools are blocked in China as of now. Cons Not so easy to back-up. Limitations of records seems tight in the free version. Also the integration of email seems difficult. I prefer to write emails, use tasks and schedule in MS Outlook, but I cannot see how it could synch seamlessly between MS and ZoHo Review Source VR Verified Reviewer COO Retail Used the software for: 2+ years ### "The best you can get at this price" June 2, 2020 4.0 One of the main reasons I like Zoho crm is the fact I have access to all its features everywhere, so I highly recommend it Pros I think this is a great choice when you are looking for a multiplatform solution for your organization, you are able to check all its features everywhere because it comes with apps you can download on your phone and keep track of your work Cons I would like it to have a better customer support, sometimes it takes several days to answer if you have a problem even when problems are unlikely to happen Reason for choosing Zoho CRM The fact that it comes with the smartphone apps to keep track of everything while im not at the office and it’s low price Review Source Bhanu M. Technical Support Computer Software Used the software for: 1-2 years ### "AWESOME EXPERIENCE EVER!!" August 15, 2019 5.0 We used CRM for sales to manage the data, It's easy to maintain our customer data. Before we use Excel to maintain data on 1 computer then everyone goes to check the data and then they help our customer but when we subscribe ZOHO CRM then all the sales team, the support team can check the customer data within a second on all computers with the help of CRM. Pros Good, Helpful, Easy to set up, easy to access, email tracking. Cons Nothing, sometimes I can't access on a tablet but when I call they fixed the problem. Reason for choosing Zoho CRM It's easy to access and maintain all the data. We sell software support to our customer. Then it's so hard to contact our customer every month. Then if we send an email then we need to find then invoice but with the help of CRM, we can easily trace all our customer data and easily contact with them through email. Review Source RS Richard S. CMO Leisure, Travel & Tourism Used the software for: 2+ years ### "Spend your money elsewhere" March 30, 2022 2.0 If it were up to me, I would have dumped it long ago. Pros It's cheaper than Salesforce but who isn't? Cons The modules don't talk to each other, there is zero support when you have questions and what would be standard in other software is NOT offered here, for example the email module and email template creation is a nightmare . Mailchimp is far superior with the email creation tools. The Zoho Social loses connection to social channels regularly. The Zoho Analytics won't connect to some of the modules for reporting, etc. Review Source VR Verified Reviewer FO E-Learning Used the software for: 1-2 years ### "Zoho CRM for Sales" September 10, 2021 4.0 Pros Easy to construct analytical dashboards, easy to transfer leads, easy to get cross team visibility. Cons Cleaning up the junk leads and task tool prompts are not helpful at all. Review Source Ariel C. .Net C# Developer Sr. Information Services Used the software for: 2+ years ### "An easy way to follow the interests / commitments of your clients" August 3, 2018 4.0 It helped me get rid of tracking through emails, and to integrate other tools, such as mailchimp to generate marketing campaigns. I can verify which sales projects are still standing and in what percentage so that all members are aware, and anyone can continue the sale. Pros I was able to manage all my clients, their interests and follow them either to obtain a sale or to pay their debts. It is very useful considering the cost that is very accessible. Zoho is very easy to use and offers a very nice and attractive interface. I personally use the android app that let me work anywhere. Integrations are very useful: Mailchimp to send campaigns, social networks to respond to customers there. Cons Maybe we are not talking about the best option for people who are lovers of changes and updates, in fact they change very little and they do not integrate features in a constant way. For some people may be one of the best advantages but for others it may not be and it is certainly something you should consider before creating a Zoho Mail account. Review Source SS Sasha S. Independent Travel Advisor Wireless Used the software for: I used a free trial ### "Zoho CRM app " November 15, 2021 5.0 The overall experience is good . This software is very useful in monitoring customers, data and interaction to provide accurate feedback to the users and software creators. Pros The most impactful thing is that the experience interaction with the integration with business process was easy and smooth. Cons The company can meet with the information technology, graphic and software department to add more features to the software. Reason for choosing Zoho CRM This software was selecting because it is very helpful to manage customers request. Review Source VR Verified Reviewer product manager Financial Services Used the software for: 6-12 months ### "Great tool that boosted our CS call center performance" December 22, 2021 5.0 great tool with a great price. would recommend it as a starting tool for companies Pros great support on local site easy to use vast options to set up the dashbaords Cons bad support on the international site needed to add some optimizations that took some time to be understood from the development team Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) price over value Review Source JJ John J. CEO Information Technology and Services Used the software for: Less than 6 months ### "Zoho CRM is very comprehensive, but very steep setup and learning curve" April 6, 2024 4.0 Zoho is comprehensive and can be a great fit for some businesses, it just depends on what you are looking for and what you are expecting of it. Pros I was sold on how robust the system is, from the CRM capabilities all the way through the sales pipeline management and sale performance tracking. Cons I found Zoho's lack of customized fields an issue for us, and the setup was a bit difficult. Plus the lack of access to some AI features except for top paying customers, was a turn-off. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source TT Tao T. freelancer Marketing and Advertising Used the software for: 1-2 years ### "Zoho CRM is it worth it? my genuine experience" December 30, 2021 5.0 All in all this company is one of the best truly, the amount of problems Zoho makes easy to resolve are infinite. With Zoho CRM it's not difficult to monitor the business prospects and request appointments. Additionally to access and track outreach group execution. The update and undertakings highlight assists with monitoring every single forthcoming activity and interchanges. Pros Zoho CRM is an exceptionally adjustable CRM with choices to single out and arrange according to your prerequisites. It is extremely easy to utilize and an exceptionally practical CRM instrument. It is quite convenient for a wide range of task ,its all in one place. Cons Presumably because of the intricate code behind the UI some of the time it feels slow and requires some investment to react to things. Additionally, the Mobile application doesn't take into consideration full admittance to the elements accessible on the work area adaptation. Though in comparison to what's great this is not a major issue. Review Source MA Mohammed A. Business Development Manager Computer Software Used the software for: 2+ years ### "Comprehensive review of the Zaho app" September 23, 2021 4.0 Pros Distinguished Relationship Management Application for Medium and Small Businesses The price is very special for the services provided Provides appropriate flexibility so that the user can customize the tasks he needs Accomplishes most of the expected tasks Its cloud systems help users to save their files completely easy to use Distinguished by sorting clients, scheduling meetings, e-mail service, following up on clients, creating the necessary reports, workflow tasks, notifications, and uploading files Cons The user interface is a bit slow Navigation is somewhat complicated for beginners due to the availability of a large number of options that distract users The user interface needs to be improved better Ehsan Tech Support is not responsive enough Lower quality content on social media because of content errors from time to time The mechanism of instant communication with customers lacks speed and professionalism Review Source VR Verified Reviewer data encoder Hospital & Health Care Used the software for: 1-2 years ### "Easy to use and value for money" May 17, 2022 4.0 Contact and vendor Management Pros No need for paying or buying another program to manage Emails and contacts as they are saved in one place. Its also good to use a shared address book with the organization as employees have access to add or edit contacts. Cons Few complications while trying to navigate it.. Reason for choosing Zoho CRM Its superb at contact management and invoice management Review Source Juan Carlos E. SEO Computer Software Used the software for: I used a free trial ### "Excellent tool to manage my clients" July 10, 2023 5.0 I have found the AI-powered conversational assistant helpful as it gives me tips and advice on how to improve my sales approach. This has allowed me to be more effective in my work and close more deals. Pros What I like the most is its ease of use and its power. It is very intuitive and I can manage all my contacts, sales funnels and tasks efficiently. Also, I love the workflow automation and the AI-powered conversational assistant, which helps me improve my productivity. Cons Sometimes its functionalities can be a bit complex to understand at first. Although it has many useful options and tools, it can take time to get used to and master all the features. Also, I've experienced some performance issues from time to time, which can be frustrating. Review Source Ajoob S. Engineer trainee Chemicals Used the software for: 6-12 months ### "Best resource management software." August 21, 2022 5.0 Pros Zoho CRM is one of the best software for data management of enterprises. Easy for data management and tracking. Easy to setup and low price as compared to other softwares. Helps to communicate with clients easily through email campaigns. Easy to filter the reports is a great feature. Cons The only problem we found using zoho crm is with its user interface. Review Source JN Jennifer N. Owner Marketing and Advertising Used the software for: 2+ years ### "Great CRM for Small Businesses" September 29, 2021 5.0 I've been using Zoho CRM since I started my business 7 years ago and it helps me keep everything organized and streamlined. Great product! Pros Really affordable CRM with a lot of robust features. Great mobile app as well. Cons The free version is a little limited in terms of integrating with other products. If you want to get the most out of this product, you'll need to upgrade past the free version. Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Zoho CRM Best price and functionality Review Source VR Verified Reviewer Dependienta Consumer Services Used the software for: 1-2 years ### "Buen CRM pero mejorable" January 23, 2023 4.0 Muy contento aunque se podría mejorar su potencial. Pros Lo intuitivo y fácil de manejar que es, un acierto más económico que otros CRM Cons Algunas de las funciones son más bastante básicas y deberían ampliarlas más. Switched from [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Porque se nos quedaban pequeños los programas Review Source SM Shane M. Consumer Support Manager Information Technology and Services Used the software for: 2+ years ### "Quick and Easy to user Tech Support" August 24, 2022 4.0 I have been using zoho for about 3 years and its is very easy to use, pretty straight forward and has good reporting options. Pros The software has a simple interface and is easy to navigate and use quickly. Cons The if software out of the box doesn't fix your needs, there are a few options available to you, however if those options are not available you would have to have some custom work done or in some cases its may not be possible. Should be more custom options out of the box. Reason for choosing Zoho CRM Zoho was choose for its ease of use and simplicity and the price point was good for us. Review Source Matt M. Co-Founder Marketing and Advertising Used the software for: 2+ years ### "Everything you could possible need... but tough to setup " December 14, 2018 4.0 Overall, we are committed to the platform and that is saying something. I've bounced around nearly a dozen CRM's and Zoho has just enough power under the hood to keep us onboard. Great for teams. And especially worth the money if you are on the Zoho One plan. Can't beat the value they pack in there. Pros I love how Zoho integrates so well with the rest of the Zoho suite (as well as other tools with Zapier) It's nice to have our whole business running from one central platform. Cons It was a beast to setup and configure and we still have struggles getting workflows the way we like. Not recommended for beginners. Either hire an agency to help you set it up or look into a simpler alternative. Review Source gR ginda R. teacher Education Management Used the software for: 1-2 years ### "management virtual application" March 19, 2022 5.0 we use as account management and finance management nd it very easy to manage by zoho Pros the easy and simple way to manage any document or bussiness makes this apps like best in that version Cons this app can be improved by add more connecting apps to make sure there is ceonnection in bussiness account Review Source GS George S. Business Leader Advisor Education Management Used the software for: 2+ years ### "Setup and basic use " May 30, 2023 5.0 We use a different CRM at our company but don't recommend what we use for smaller businesses. Pros Very easy to use for small companies. I've launched Zoho CRM at about 30 companies over the last 10 years and (even after a 6-month gap in use) can hop right back into things. Cons Over the years I've had to figure things out on my own - perhaps now, but over the years, I don't remember seeing much in formalized training. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing Zoho CRM Best value for the needed complexity Review Source Talk to a Capterra advisor for free and get results within 15 minutes.