# Page 44 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 44 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 44 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1076-1100 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bhargey P. Founder & CEO Accounting Used the software for: 1-2 years ### "One stop solution for your all business and CRM related needs" November 28, 2018 5.0 Social connect, Email integrations, Mass emailing, Voice calling within the Zoho CRM and its recording to improve the marketing process, Easy process of creating email templates, integration of various Zoho products such as Zoho SalesIQ, and Zoho Social these all are functioning seamlessly without any sort of hurdles. Pros Everything. Especially user-friendly interface, step by step integration instructions, and all the available features keeping in mind smallest customer to largest customer base. I have been using it and it has been fascinating to see how easy it is to setup and get going to give your company a professional touch. Cons Haven't discover any as there are all the possible solutions available within Zoho's range of products and its possibility to integrate with each other. Do not need to go anywhere else. Review Source Justin Emanuel J. Full stack software developer Pharmaceuticals Used the software for: Less than 6 months ### "New Email Around Town" November 11, 2020 2.0 it was a good trail but looking forward to switching back to gmail or yahooo.it has promise but need to make major updates to stay relevant Pros new software that promised better security and customer service .security was really good required new password every 90 days and a no reused password after 2 uses.customer service was really good and available around the clock . Cons zoho is a second tier email service that cant compete with other major email service providers .it doesn't have good notifications systems and folder structure is subpar. Reason for choosing Zoho CRM it was cheaper and it promised a lot of new features Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) looking for a cheaper alternative ,only a trial period maybe will be switching back soon Review Source SJ Shibu J. Manager Information Technology and Services Used the software for: 2+ years ### "One stop CRM" April 4, 2019 4.0 Pros I used ZOHO CRM to manage the sales campaigns. To boost the sales we plan for diffrent activities such as inbound sales, outbound sales, direct leads, custom projects etc: And zoho made it easier for us to track the development and revenues of each campaign. For each of the customer/leads we can add comments/update the lead status etc. Hence it makes the sales process very easy. Similarly we used it for recruitments/hiring. When there are bulk of applicants it becomes very tough to handle them. Zoho Recruit allows us to create seperate folders such as Php candidate, Java candidate etc and respective candidate resume can be added there. Status of calls/interviews/hiring status can be updated for each of the candidate. At the end it makes the recruitment process very friendly. Cons It lacks some features such as for example in my CRM I have 100 leads added - there should be functionality for bulk email or for callings. This will be added advantage for sales campaigns. Review Source VR Verified Reviewer IT Recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Zoho CRM" February 11, 2022 4.0 Overall i can say it does its job and are very helpful to track used data and manage them as per user request. Pros Zoho can be considered as one of the easiest CRM as it requires just some small training and user is good to use Zoho. The best part i really liked is its user interface which is really good. I can see all my sales, accounts, reports, upcoming deals with my leads along with my all the closed deals with my clients and lots more. It really does its job as a Customer relationship management. Cons I don't think it can be considered as negative side. Basically Zoho do offers free service too along with some cheap or we can say budget friendly plans but these plans don't offer much. So if someone need to use in much better level, they need to go for higher plans. Review Source VK Vincent K. Team Lead ServiceDesk Financial Services Used the software for: 6-12 months ### "Zoho CRM - another good product from Zoho" April 5, 2024 5.0 Great tech support. Their staff goes extra miles to help out any request. Pros As with other Zoho products it is quick to learn, and provides what it should. We really have good experience with ZoHo technical support also. Cons We did not have any negative experience using this system. Reason for choosing Zoho CRM we have other ZoHo services so it's better to have system with same vendor. Review Source oZ obnimbaud Z. gerant Commercial Real Estate Used the software for: Less than 6 months ### "zoho is the best" March 21, 2023 4.0 Pros Zoho CRM est un logiciel de gestion de la relation client (CRM) très apprécié par les petites et moyennes entreprises. Il obtient de bonnes notes sur les plateformes d’évaluation comme Captera et Trustpilot1. Les utilisateurs apprécient son ergonomie et sa facilité d’utilisation ainsi que ses nombreuses fonctionnalités23. De plus, son intégration avec les autres outils de la suite Zoho en fait une solution très puissante pour rationnaliser les processus commerciaux des PME et TPE3. Cons Zoho CRM est un logiciel de gestion de la relation client (CRM) très apprécié par les petites et moyennes entreprises. Il obtient de bonnes notes sur les plateformes d’évaluation comme Captera et Trustpilot1. Les utilisateurs apprécient son ergonomie et sa facilité d’utilisation ainsi que ses nombreuses fonctionnalités23. De plus, son intégration avec les autres outils de la suite Zoho en fait une solution très puissante pour rationnaliser les processus commerciaux des PME et TPE3. Review Source VR Verified Reviewer Digital Marketing Manager Real Estate Used the software for: 1-2 years ### "Zoho amazing software but expensive" September 17, 2022 5.0 Pros We manage + 4000 clients on Zoho with no issues, filters are amazing to find who you need and many many other features that are great asset to our company Cons For a small company we pay around 900 $ for Zoho monthly for around 2 years which I find a bit expensive but worth it and thats why we keep our subscription active Review Source VR Verified Reviewer VA and Executive Assistant Food Production Used the software for: I used a free trial ### "Zoho for K's Kitchen" December 20, 2023 5.0 It helps us manage our workflow and business better. Customer and client relationship is easily monitored Pros I like that the app can be integrated with other similar apps. Very convenient and can be used in a mobile phone anytime anywhere. The customer support is always available. Cons Can't use the app without stable innternet. Review Source AB Ayush B. inside sales manager E-Learning Used the software for: 6-12 months ### "performance at single place" March 23, 2023 4.0 the experience with zoho is very good loved the ui and performance Pros simple and easy user interface and very handy to use Cons many things are not there which can be added in a CRM which other's have Review Source RAR Rafael Alonso R. Digital Operations Coordinator Real Estate Used the software for: 1-2 years ### "Great producto. You can customize to fit your needs" October 9, 2021 4.0 Pros It's great that you can intégrate zoho crm with a lot of programs and you can customize it to make everything you want with programming tho. Cons They tend to make updates that crashes a lot of things you have working and the customer support tales aves and it's not very helpful Review Source fS faheem S. Solar Design Engineer Renewables & Environment Used the software for: 2+ years ### "Perfect connecting platform for clients and Business" October 11, 2021 4.0 Pros My personal experience is very great with Zoho because it provides one window solution for managing the business. Its accessibility and availability facilitate all team members and clients to get updates and other related information regarding any project. Its user interface is pretty simple. Another great thing about Zoho is that it is very cost-effective. It also provides the facility to integrate with other apps. Provide quick access to data as it is a cloud storage feature also. Cons All I want to say it is a bit difficult to customize the fields. Secondly, faced little delay in getting a response from support. A live chat feature would be very helpful on Zoho for quick and simple questions. Review Source Zac W. Realtor Real Estate Used the software for: 2+ years ### "Great value for the money!" March 22, 2020 5.0 I have used Zoho both with a former employer in the IT industry & more recently in real estate, overall great experience! Pros Has every bit of functionality all of the rest do at a fraction of the price, overall pretty user friendly. May not be as aesthetically appealing as others but certainly has what you need! Cons I found some of the advanced features like workflows, etc. to be a little more difficult to implement. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Value! Review Source KA Kapril A. Growth Hacker Consumer Goods Used the software for: 1-2 years ### "A smooth easy to work with great marketing automation tool" August 20, 2020 5.0 It's totally awesome experience working on this tool will definately recommend it to others wherever possible. Pros It's a best platform to manage your business, with lots of functionality you can solve most business issues easily. And can grow your business to me heights. We were able to send bulk emails to all our subscribers and generate good business leads and keep in touch with them. Cons I don't think much of the cons here as the tool is compiled with lots of other great products making it all rounder. Good service nothing hidden Review Source Lillian G. Human Resources Generalist Hospital & Health Care Used the software for: 1-2 years ### "Various modules and customizability at your fingers" February 23, 2022 5.0 Our revenues have doubled, and we've figured out where our approach needs improvement. It was a pleasure working with you. Cheaper than prior systems, more comprehensive records and transaction forms, dozens of custom field types, and various payment channels make it easier for customers to pay us for the services we provide. Pros Simple to deploy, set up, and put to use. Every single member of my team and every single person in the office has had no trouble using this program since it has a very simple UI and is simple enough to utilize for my little business. Cons Improvements are needed in instructional exercises. A Zoho guide is needed to answer questions that arise throughout the implementation. Organizing may be a challenge since it is both unpredictable and fraught with ambiguity. Some of the components aren't as tidy as Zoho CRM, for example. Review Source JJ Jessica J. Director of Sales & Marketing Investment Management Used the software for: 2+ years ### "Great Value" June 30, 2025 5.0 Powerful, flexible, but not always smooth. Once you get the hang of it you will get used to it. And it's highly customizable which is really awesome. And affordable compare to other CRM software out there. Pros What I genuinely like about Zoho CRM is that it hits a solid balance between functionality and price. It doesn’t feel bloated like some of the bigger platforms (looking at you, Salesforce), but it’s also not so bare-bones that you feel like you’re duct-taping tools together. It has this modular approach — so if you're a small business just starting out, it doesn’t overwhelm you. But if you grow, it grows with you. Cons User interface. Even though it has been improved but it still looks like it was made in 2012. And when using big amount of data the system lagged. Review Source AK Abhishek K. Recruitment Excutive Design Used the software for: 1-2 years ### "This is best Tool for HRMS " July 4, 2023 5.0 I am using this tools past 2 Years and this the best tool provide all the features related to HRMS like Payroll and Attendance, Onboarding, So on and this tool provide update features Pros I am Using this applications as a Human Resource and this the best tools for HRMS Functions very easy to use. Cons Some time Facing Issues to Connect to Customer support team Alternatives considered [Keka](https://www.capterra.com/p/149253/Keka/) Review Source HL Haba L. Content Manager Newspapers Used the software for: 6-12 months ### "Closer to the customers" February 22, 2024 5.0 Great experience, easy to setup and use. Pros Easy to setup and use. It helped me a lot keeping close to my clients and growing the business. Cons I had some bugs but they were resolved fast. It would be bad to speak about them because they are no more. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[SuperOffice CRM](https://www.capterra.com/p/39294/SuperOffice-CRM/)[Prospect CRM](https://www.capterra.com/p/107031/ProspectSoft-CRM-Software/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source VR Verified Reviewer ADMISSIONS DIRECTOR Education Management Used the software for: I used a free trial ### "My Favourite CRM application" July 4, 2022 5.0 Pros The blueprint feature of the application. It helps my staff understand perfectly what's expected of each and everyone. Cons That's hard to tell because generally I got all I was looking for from a CRM software like Zoho CRM Review Source CB Chiffon B. Freelance Marketer Entertainment Used the software for: I used a free trial ### "Conductivity of Zoho CRM" February 24, 2021 5.0 I am solving better communication with Zoho CRM and have realized better navigation functions using it. Pros The product was easy to use and integration was successful when used. I liked most the email management. Cons I liked least that there were to many click options for other features besides the email management. It could have been more compact. Review Source CM Christopher M. Finance Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Zoho CRM" March 22, 2022 4.0 This is a bargain basement product and is about as inexpensive as you can get, so in this price range this is a great starter choice. That said you will want to consider your future growth as you may want a more full featured product as you grow. Pros Ease of use, inexpensive, quick deployment. Cons Not a lot of customer support, UI is not as intuitive as it be. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Price Review Source LD Lorenzo D. President Financial Services Used the software for: 2+ years ### "Great CRM!" February 5, 2021 5.0 Great experience! Never had any major problems and if sometimes we need tech assistance their customer service is great! Pros Zoho CRM is a very well thought and user friendly Customer Relationship Manager software. I have been using this CRM for years and I wouldn't change it for nothing. Very easy to use and very cost effective. I would recommend this CRM to everyone is sales Cons None. It takes a little of time to learn all the features but if you go through the learning curve you'll love this software Reason for choosing Zoho CRM I think this is the best CRM out there Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) I wasn't happy with it and it was way too expensive Review Source Prakash T. Managing partner Internet Used the software for: 6-12 months ### "One of the best CRM yo capture Facebook leads" October 27, 2021 5.0 Good software will recommend to my friends Pros Easy to use , real time lead capture very good customer support in local language Cons Pricing is way higher and not affordable to small business owners or small real estate developers Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubspot was very complicated and no local support Review Source Tacho T. Driving instructor E-Learning Used the software for: 2+ years ### "Zoho CRM helps me to have all information for my students at one place" October 6, 2020 5.0 I use it on daily basis for making notes after every student and make an appointment for the next lesson Pros I use Zoho CRM a little bit differently. I put down the information for all my students and at white stage are there in driving course. Collect all necessary documents. And make a schedule for their driving lessons. Cons I cannot change the language of the dashboard. I prefer to be on my mother's language. Review Source PS PRASSANNA S. program manager Information Technology and Services Used the software for: 2+ years ### "Good product for small and medium size businesses" May 15, 2019 4.0 Zoho CRM is cost effective to run your sales business and even more so if you run your entire business on zoho platform. Pros It is one of the most user friendly crms in the market. It has pre-built integration plug ins for commonly used applications. Cons There is a refresh issue most of the time and the quality of customer support is not great. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[Insightly](https://www.capterra.com/p/130671/Insightly/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM at the end it came down to this- mainly because we choose to deal with our entire business on zoho platform and therefore it was most cost effective because all the zoho apps are pre-integrated and there is no additional charge. Review Source Sidra S. SEO Expert Computer Software Used the software for: 2+ years ### "ZOHO CRM for Software Development Company" January 18, 2019 5.0 We are App Development and Design company, and ZOHO CRM was been used to design an app for recruitment agencies named as recruit serve, and it was the best choice because of its flexibility, we have to design that with some unique fields to associate with other details from both interviewers and candidates, and making the adjustment with ZOHO was very easy and straight forward. Video tutorials and perfectly designed panel was a great help to do general things in flow without any problem. Pros Project Status Reporting was the wonderful thing with a lot of features and capabilities, to assign tasks, create dashboards, check project work status, send emails, export data with additional analytical details and notes. Even you can create web forms quickly to embed them into the landing pages to get data directly into your CRM from your website forms. Cons Custom Support is good but sometimes it’s hard to understand over phone. And integration support should be improved especially when you have to link them with accounting tools. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.