# Page 45 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 45 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 45 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1101-1125 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director Chemicals Used the software for: 6-12 months ### "Great CRM" March 9, 2021 4.0 Very good system and have been deployed to many clients and all positive reviews so far Pros Best CRM available in the market, Very easy to setup and use. My clients love using the CRM and very user friendly software tool Cons marketting module and reporting can be better and I would like to see some features useful to my clients Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Review Source VR Verified Reviewer Director of Digital Strategy Computer Software Used the software for: 2+ years ### "Easy to set up crm with a ton of features" November 18, 2018 5.0 Zoho is very good at keeping your lead pipeline organized and prioritized. Pros Zoho is fast and easy to set up and once you do it is an extremely effective tools to track current customers as well as potential customers. Easy to use interface will having you organizing your customers with ease. A lot of integrations come with this as well; MailChimp, social media and so much more. Cons Free and lower price point versions can prove to be a bit limited but for the low price that you pay for higher tiers that is a problem that is easily resolved. Not a lot to complain about here, very robust. Review Source RV Roberto V. List Operations specialist Marketing and Advertising Used the software for: Less than 6 months ### "Trial period might be tricky" July 20, 2022 4.0 In the beginning, the features are great and the30 days trial period actually gives you great expectations for whats coming. However after that everything revolves around the price, and it just keeps going up and up. While the price might not be highest, you'd expect a certain level of CS but it only keeps getting worse, in some cases even taking weeks to respond to a simple question/concern/issue. Removing user it's a nightmare and not sure if this is something created intentionally to charge for those. Cons Their customer service, or the lack of it Review Source VR Verified Reviewer Sr. Network Engineer Computer & Network Security Used the software for: 6-12 months ### "Very helpful alerting system." October 8, 2021 4.0 I was a user on Zoho platform and used it to be up to date on my tickets over the weekend for our premium customers who may open new tickets and reply on cases during my off hours. Pros The tool can be easily customized and merged with your on-premise or cloud tools like salesforce to push real-time updates and alerts to owners and thus helps avoids breaching of service level agreements. Saving cost and avoiding penalties. The text, mail and call-based alerting system is really very helpful. Cons Sometimes even after acknowledging the alerts, The alerts are still shown as un-acknowleged. This is the only con I could find. Review Source qH qasm H. hr Computer Games Used the software for: 6-12 months ### "Zoho CRM .." February 17, 2024 5.0 Good and I wish them further development. Nice experience Pros The program is good in the field of management in general, and it benefits me greatly in my company Cons It needs more development. In my opinion, many features must be added Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: 2+ years ### "Brilliant for Invoicing " October 31, 2022 5.0 Pros As someone who likes to keep invoicing simple, Zoho helps with just that. In addition, the email management works great and is priced very competitively. Cons The UI looks a bit overdated compared to the competition. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/)[InvoiceASAP](https://www.capterra.com/p/155649/InvoiceASAP/) Pricing. Review Source VR Verified Reviewer VP Client Development Utilities Used the software for: 2+ years ### "Cost effective CRM " August 14, 2018 4.0 It’s okay, support has improved recently but there are better solutions on the market which are making us review not just other solutions, but what we need as a business that has evolved since we selected zoho. Pros Customizable and affordable solution that is easy to build out and configure. Cons It is restrictive and clunky at times with additional functions like invoices being added cost and while integrated with CRM data not as intuitive as it should be. Setting up the CRM we were left to our devices which was not great at all - we would have preferred more support from Zoho or directing to an accredited partner. Review Source Hanan A. marketing Marketing and Advertising Used the software for: 6-12 months ### "Bedrijfsapplicaties in één bedrijfssysteem" November 24, 2023 5.0 Pros Betaalbare prijsplannen Automatisering op alle abonnementen Meerdere integralen makkelijk te gebruiken Applicatie voor de mobiele telefoon Cons Gebruikers van een gratis abonnement lopen ook verkoopprognoses, kalenderboekingen en maatwerk mis. U kunt aangepaste lijstweergaven van uw gegevens maken, maar bij het gratis abonnement bent u beperkt tot vijf lijstweergaven per module. U kunt dus uw weergave aanpassen van de velden die voor u het belangrijkst zijn. Maar bij het gratis abonnement zie je er slechts vijf tegelijk en bij het standaardabonnement 50 per module. Hogere abonnementen zijn onbeperkt. Review Source Francisco C. Director de marketing digital Marketing and Advertising Used the software for: 2+ years ### "Good CRM and a good alternative to pricier software" May 17, 2021 4.0 Its a good platform that allows you to manage all your clients, alerts, quotes, emails, calendars, dates, sales etc in the same view really fast. Pros I like that you can personalize and adjust everything in the same panel so you dont have to check emails on gmail, contacts elsewhere and files in google drive for example. You centralize everything in one platform Cons Sometimes it gets messy and it has too much options for starters and if you havent used CRMs before this might get complicated really fast Review Source Philip Smith M. Owner Public Relations and Communications Used the software for: 1-2 years ### "Powerful CRM for growing businesses. " September 28, 2021 5.0 Pros Zoho CRM is robust and powerful for managing customer data and sales leads. Cons There are a few terms that complicate the understanding of the system such as multiple uses of the word "Campaigns" that has different meaning within different parts of the system. Review Source SU Sachin U. Legal Lead Legal Services Used the software for: 2+ years ### "Best Software for CRM and manage work" March 6, 2023 5.0 Overall the software is good. Make life easier. Pros CRM tools provided by this software are very up to date mark and help in managing and completing the work. This is an important software which is required to be deployed by the startups and mid tier company Cons I guess the company needs to a little bit change the interface. It has to make the interface better.. More Vibrant and stylish Review Source OC Owen C. owner Information Technology and Services Used the software for: 1-2 years ### "Zoho CRM" May 25, 2021 5.0 It does the job and is easy to use and configure to my business. Pros I always used Act and when they were purchased the new company, the newcompany loused it up. so Zoho was my best bet going forward. Cons It is difficult to first start to use it, but as time has gone by it is fairly easy.Not the easiest to migrate act info to. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Act! was purchased and the new company forced you to buy their new product that was nothing like the old product. Review Source DP Darsh P. Owner Design Used the software for: I used a free trial ### "Zoho CRM , one of the best cloud-based software platform " September 17, 2023 5.0 The overall experince with ZOHO CRM was pretty good , ZOHO CRM helped me get customers and i quite liked the marketing automation and social media intergration feature... Also I faced some issues like support problem and high pricing , The support MAY / CAN take time . The Pricing is also a quite high . Pros I have used ZOHO CRM for a few days , it has been a outstanding software for our sales . I think that ZOHO CRM has a very user freindly interface and many customizable features ! which make it very useful and easy to use . ZOHO CRM can manage social media intergation , Contact Management , Marketing Automation , ETC . I have Used the social media intergration feature for a long time and it has helped me a lot to connect with custumers and leads... Cons Some thing I didnt like about ZOHO CRM : The free and lower-tier plans of Zoho CRM have limitations in features and storage. To get more useful and advanced tools and features , you have to purchase plans worth higher prices , Which MAY not help the customers looking for free services . The support service of ZOHO CRM , MAY depend on your location. Some customers have reported issues reagarding this . Review Source MB Milo B. Director of Sales Information Technology and Services Used the software for: 1-2 years ### "Intuitive, dynamic and robust solution" October 7, 2021 5.0 This tool has been embraced by my team! Pros The customizability, dashboard, user interface...this is an all around solid product. Cons Some of the limitations with the email tool - you have to buy the email module to have full functionality. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM much more intuitive data structure Review Source VR Verified Reviewer Implementation conversion Analyst Senior Information Technology and Services Used the software for: 2+ years ### "Perfect tool for project management and task management" September 12, 2022 4.0 Pros Ticketing tool is good to use and project management process is perfect for use. Cons Reporting can be customised with the users requirements. Review Source GS Gabriel S. CRM Consultant Information Technology and Services Used the software for: 2+ years ### "Just an old fashion CRM" August 2, 2019 3.0 CRM consultant in Zoho for a couple of years and for some other related apps. Pros Excellent performance, service is never down. Excellent support in almost every product of Zoho , not just CRM. Complete documentation. Goods for the new version 2 API. Wide integration among other Zoho products and for external apps. Always improving, but keeping the old fashion style for Y2K cloud software products. Cons Deep lack of integration among modules , lack of advance filter options - again modules integration is a shortage that is prevailing from the beginning - keep in mind that this software are on market from almost 20 years ! Lack of power for WorkFlows , it is not able to create/delete records , no able to manage with - again! - related modules. Confuse workflows capabilities are able among versions. You have to be very careful about complex details hidden from version to version . It is very difficult to understand and explain the scopes of each versions. Review Source VR Verified Reviewer Online Business Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Awesome support and very customizeable" May 7, 2020 5.0 Great functionality & connectivity and AWESOME support. Would recommend! Pros The thing we liked most about Zoho is the amazing support team that always showed genuine interest in understanding what we do and how they can best help us customize their software to fulfill our needs. They were very open to consulting with us regularly, developing new features and doing small dev works even though we are not a large client. Incredible, and for a fraction of the price compared to other such systems that we have researched Cons Implementation and customization took 3-4 months until everything was working as expected but I guess that's standard for any software of this complexity in an organization. Review Source CK Carleen K. sales Marketing and Advertising Used the software for: 1-2 years ### "Currently battling to mold it to our needs" February 17, 2021 4.0 Don't love it but don't hate it entirely either. It's just OK. Pros It has many features that better known CRMs have, albeit it's a process to mold this CRM into exactly how you want it. Cons Still trying to figure out where notes and data should live within contacts/accounts/deals. The notes don't necessarily transfer over, which is so frustrating. Review Source VP Vincenzo P. Consulente Management Consulting Used the software for: 2+ years ### "Ottimo rapporto qualità prezzo " May 3, 2023 4.0 Ottima, ottimo soprattutto il servizio clienti Pros Il crm è facile da usare e completo, anche la versione gratuita. Ovviamente le versioni a pagamento hanno funzionalità in più molto utili Cons Non sempre è facilmente collegabile ad altre applicazioni Review Source Olasunkanmi G. Design director Design Used the software for: 2+ years ### "Best computing tool for sales and accounting " January 10, 2022 4.0 Pros It has a very useful tool to arrange your sales progress conveniently. I recommend it for every one that requires an easy to use software for accounting or sales. Cons I would not say there is any disadvantage of using this tool but ever since I've been using it, I have no cause for regrets. Review Source VR Verified Reviewer Managing Director Chemicals Used the software for: 2+ years ### "Zoho CRM" September 4, 2021 5.0 Pros I find the CRM suite of products easy to use and intuitive Cons Integrating from a manual recording process to Zoho CRM was time consuming Review Source VR Verified Reviewer freelancer Writing and Editing Used the software for: 2+ years ### "A good Customer support platform" August 22, 2022 4.0 it was really nice, beneficial and efficient to use this platform Pros Found in multiple languages Helps in solving problems in different areas with affordable prices Have different good features Cons You find it difficult to choose which solution between the apps to use. Review Source ZY Zach Y. VP / COO Media Production Used the software for: 6-12 months ### "Fully-Functional at a Great Price - Just a Tad Clunky " April 28, 2022 4.0 Zoho is a powerful platform that can accomplish whatever CRM mission you give it - just be prepared to make some concessions in UI and UX. Pros Zoho CRM has the power and functionality to perform whatever CRM task you would need, from email campaigns to lead qualification. Plus, with many different integration options, even if the function isn't native, there are a lot of opportunities to have it plugged in. Cons The User Interface can often be challenging to navigate, and some of the customization options are either not intuitive or just not helpful. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Zoho CRM Pricing Switched from [Nimble](https://www.capterra.com/p/123032/Nimble/) Nimble was quickly becoming antiquated for what we needed and the social media component just didn't work. Review Source Juan M. Growth Marketer Marketing and Advertising Used the software for: 2+ years ### "Nice CRM easy to use but bounded to Zoho Suite" March 6, 2022 4.0 Accounts and contact management. It was far more useful than working with spreadsheets. We counted with multiple sales user and Zoho allowed us to digitize our sales operation Pros It was super straightforward to customize and intuitive. It counts with bast functionalities. You can map fields dependencies to autoconvert from contacts to companies Cons Some customization features were limited. Many adhoc changes ended up in requesting customer support which ultimately told we needed to change the code to make it work. Reason for choosing Zoho CRM Zoho was cheaper and easier to use. It provided a sound free version Review Source VR Verified Reviewer Founder & Director Non-Profit Organization Management Used the software for: 6-12 months ### "It WORKS!" November 28, 2018 3.0 I highly recommend Zoho. The program is terrific and you won't be disappointed. Pros So a friend introduced me to ZoHo mail, at first I was, of course, skeptical because we live in a Gmail world...However I was pleasantly surprised. I really like the layout of the email a LOT MORE THAN GMAIL. The ease of reading, deleting, saving, creating new folders, sub-folders, replying, replying to all, logging in was terrific. I like how you can see all the emails. They have a feature where you can 'chat' too about a specific email, that's pretty neat. I like the app too, very user-friendly. I prefer ZoHo now more than G-mail. Cons I had an issue and tried to reach customer service, it took longer than I anticipated and it seemed like the person responding to my email was not getting what I was trying to say, it became rather frustrating, they did however finally resolve my issue. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.