# Page 45 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 45 - Is Zoho CRM the right CRM solution for you? Explore 6975 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6975) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 45 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1101-1125 of 6975 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use OC Owen C. owner Information Technology and Services Used the software for: 1-2 years ### "Zoho CRM" May 25, 2021 5.0 It does the job and is easy to use and configure to my business. Pros I always used Act and when they were purchased the new company, the newcompany loused it up. so Zoho was my best bet going forward. Cons It is difficult to first start to use it, but as time has gone by it is fairly easy.Not the easiest to migrate act info to. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Act! was purchased and the new company forced you to buy their new product that was nothing like the old product. Review Source DP Darsh P. Owner Design Used the software for: I used a free trial ### "Zoho CRM , one of the best cloud-based software platform " September 17, 2023 5.0 The overall experince with was pretty good , ZOHO CRM helped me get customers and i quite liked the marketing automation and social media intergration feature... Also I faced some issues like support problem and high pricing , The support MAY / CAN take time . The Pricing is also a quite high . Pros I have used for a few days , it has been a outstanding software for our sales . I think that ZOHO CRM has a very user freindly interface and many customizable features ! which make it very useful and easy to use . ZOHO CRM can manage social media intergation , Contact Management , Marketing Automation , ETC . I have Used the social media intergration feature for a long time and it has helped me a lot to connect with custumers and leads... Cons Some thing I didnt like about : The free and lower-tier plans of Zoho CRM have limitations in features and storage. To get more useful and advanced tools and features , you have to purchase plans worth higher prices , Which MAY not help the customers looking for free services . The support service of ZOHO CRM , MAY depend on your location. Some customers have reported issues reagarding this . Review Source MB Milo B. Director of Sales Information Technology and Services Used the software for: 1-2 years ### "Intuitive, dynamic and robust solution" October 7, 2021 5.0 This tool has been embraced by my team! Pros The customizability, dashboard, user interface...this is an all around solid product. Cons Some of the limitations with the email tool - you have to buy the email module to have full functionality. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM much more intuitive data structure Review Source VR Verified Reviewer Implementation conversion Analyst Senior Information Technology and Services Used the software for: 2+ years ### "Perfect tool for project management and task management" September 12, 2022 4.0 Pros Ticketing tool is good to use and project management process is perfect for use. Cons Reporting can be customised with the users requirements. Review Source GS Gabriel S. CRM Consultant Information Technology and Services Used the software for: 2+ years ### "Just an old fashion CRM" August 2, 2019 3.0 CRM consultant in Zoho for a couple of years and for some other related apps. Pros Excellent performance, service is never down. Excellent support in almost every product of Zoho , not just CRM. Complete documentation. Goods for the new version 2 API. Wide integration among other Zoho products and for external apps. Always improving, but keeping the old fashion style for Y2K cloud software products. Cons Deep lack of integration among modules , lack of advance filter options - again modules integration is a shortage that is prevailing from the beginning - keep in mind that this software are on market from almost 20 years ! Lack of power for WorkFlows , it is not able to create/delete records , no able to manage with - again! - related modules. Confuse workflows capabilities are able among versions. You have to be very careful about complex details hidden from version to version . It is very difficult to understand and explain the scopes of each versions. Review Source VR Verified Reviewer Online Business Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Awesome support and very customizeable" May 7, 2020 5.0 Great functionality & connectivity and AWESOME support. Would recommend! Pros The thing we liked most about Zoho is the amazing support team that always showed genuine interest in understanding what we do and how they can best help us customize their software to fulfill our needs. They were very open to consulting with us regularly, developing new features and doing small dev works even though we are not a large client. Incredible, and for a fraction of the price compared to other such systems that we have researched Cons Implementation and customization took 3-4 months until everything was working as expected but I guess that's standard for any software of this complexity in an organization. Review Source CK Carleen K. sales Marketing and Advertising Used the software for: 1-2 years ### "Currently battling to mold it to our needs" February 17, 2021 4.0 Don't love it but don't hate it entirely either. It's just OK. Pros It has many features that better known CRMs have, albeit it's a process to mold this CRM into exactly how you want it. Cons Still trying to figure out where notes and data should live within contacts/accounts/deals. The notes don't necessarily transfer over, which is so frustrating. Review Source VP Vincenzo P. Consulente Management Consulting Used the software for: 2+ years ### "Ottimo rapporto qualità prezzo " May 3, 2023 4.0 Ottima, ottimo soprattutto il servizio clienti Pros Il crm è facile da usare e completo, anche la versione gratuita. Ovviamente le versioni a pagamento hanno funzionalità in più molto utili Cons Non sempre è facilmente collegabile ad altre applicazioni Review Source Olasunkanmi G. Design director Design Used the software for: 2+ years ### "Best computing tool for sales and accounting " January 10, 2022 4.0 Pros It has a very useful tool to arrange your sales progress conveniently. I recommend it for every one that requires an easy to use software for accounting or sales. Cons I would not say there is any disadvantage of using this tool but ever since I've been using it, I have no cause for regrets. Review Source VR Verified Reviewer Managing Director Chemicals Used the software for: 2+ years ### "Zoho CRM" September 4, 2021 5.0 Pros I find the CRM suite of products easy to use and intuitive Cons Integrating from a manual recording process to was time consuming Review Source VR Verified Reviewer freelancer Writing and Editing Used the software for: 2+ years ### "A good Customer support platform" August 22, 2022 4.0 it was really nice, beneficial and efficient to use this platform Pros Found in multiple languages Helps in solving problems in different areas with affordable prices Have different good features Cons You find it difficult to choose which solution between the apps to use. Review Source ZY Zach Y. VP / COO Media Production Used the software for: 6-12 months ### "Fully-Functional at a Great Price - Just a Tad Clunky " April 28, 2022 4.0 Zoho is a powerful platform that can accomplish whatever CRM mission you give it - just be prepared to make some concessions in UI and UX. Pros has the power and functionality to perform whatever CRM task you would need, from email campaigns to lead qualification. Plus, with many different integration options, even if the function isn't native, there are a lot of opportunities to have it plugged in. Cons The User Interface can often be challenging to navigate, and some of the customization options are either not intuitive or just not helpful. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Zoho CRM Pricing Switched from [Nimble](https://www.capterra.com/p/123032/Nimble/) Nimble was quickly becoming antiquated for what we needed and the social media component just didn't work. Review Source Juan M. Growth Marketer Marketing and Advertising Used the software for: 2+ years ### "Nice CRM easy to use but bounded to Zoho Suite" March 6, 2022 4.0 Accounts and contact management. It was far more useful than working with spreadsheets. We counted with multiple sales user and Zoho allowed us to digitize our sales operation Pros It was super straightforward to customize and intuitive. It counts with bast functionalities. You can map fields dependencies to autoconvert from contacts to companies Cons Some customization features were limited. Many adhoc changes ended up in requesting customer support which ultimately told we needed to change the code to make it work. Reason for choosing Zoho CRM Zoho was cheaper and easier to use. It provided a sound free version Review Source VR Verified Reviewer Founder & Director Non-Profit Organization Management Used the software for: 6-12 months ### "It WORKS!" November 28, 2018 3.0 I highly recommend Zoho. The program is terrific and you won't be disappointed. Pros So a friend introduced me to ZoHo mail, at first I was, of course, skeptical because we live in a Gmail world...However I was pleasantly surprised. I really like the layout of the email a LOT MORE THAN GMAIL. The ease of reading, deleting, saving, creating new folders, sub-folders, replying, replying to all, logging in was terrific. I like how you can see all the emails. They have a feature where you can 'chat' too about a specific email, that's pretty neat. I like the app too, very user-friendly. I prefer ZoHo now more than G-mail. Cons I had an issue and tried to reach customer service, it took longer than I anticipated and it seemed like the person responding to my email was not getting what I was trying to say, it became rather frustrating, they did however finally resolve my issue. Review Source sM stuart M. Sales Manager Defense & Space Used the software for: 2+ years ### "Zoho CRM" October 6, 2023 4.0 Overall Zoho is a cheaper alternative to Salesforce which has lots of good features included Pros Its easy to add, to add and edit customers, easy search function to find contacts and add notes, set reminders etc... Cons I found the reporting takes a bit of getting used to as well as producing newsletters. Review Source BI Bergman I. Accountmanager Oil & Energy Used the software for: 1-2 years ### "Accountmanager " November 20, 2023 4.0 Smart, great value for money. Great start up software. Pros Sooo easy to start up and free up to 5 users. Great for a start up. Cons Other crm’s like SalesForce are more advenced but Soho is sooo cheap and easy to deploy Review Source VR Verified Reviewer COO Education Management Used the software for: 2+ years ### "Fairly easy to figure out " January 5, 2019 4.0 I like Zoho. It was a comprehensive CRM. It gave a complete history with attached emails, calls, and additional notes. You could see what the entire history was on a specific individual. Pros Ease of use. Ability to customize fields Cons Some of the search functionality was a little odd. It wasn't as comprehensive. It's been a year or so since I've used it so it's possilble those have been adjusted. I couldn't search a criteria in a certain field. It would search that criteria throughout giving me a lot of false positives rather than what I was looking for. No duplicate entry notification. Review Source SS Senthilkumar S. Senior Technical Lead Information Technology and Services Used the software for: 1-2 years ### "Zoho CRM - Single Platform to have effective customer relationship" February 11, 2023 4.0 can bring it all under one roof. It is flexible, customized, and easy to use. Worth to use to have good customer relationships. As an automation expert, I can recommend this to reduce customer-level manual efforts. Pros Majorly this tool helps to build trusting relationships with clients and supports customer-centricity to the core. CRM functions are one of the awesome features which automatically trigger the functions and update the CRM records. Adding to that, uninterrupted access to customer data also provides a 360-degree view of customer interests and preferences. Based on the customer's requirement, We can create customized CRM. Cons Not much. Over-customization sometimes results in too clunky CRM systems. Review Source Matthew J. Owner Marketing and Advertising Used the software for: 6-12 months ### "Avoid Zoho" April 16, 2022 3.0 I really hate it. My company forces us to use it as the CRM and we've all essentially abandoned it and rely on Google Sheets instead. Every action in Zoho is poorly thought out and it is such a pain to use daily. The features aren't even that great so making every action a chore + shotty features and it's a nightmare. Pros There are no pros that I can really think of other than they integrate with a lot of solutions, but that doesn't make up for how poor it is everywhere else Cons Honestly Zoho feels like it expanded too fast to offer various products without really focusing on one and polishing it before moving to the next. A lot of the features and functionality just feel lacking in practically every area and it's a pain in the butt to use for even the most basic of tasks. It makes repetitive work an absolute chore. Review Source AM Aaron M. IT Consultant Information Technology and Services Used the software for: 2+ years ### "IT Consultant" April 21, 2021 4.0 We went to Zoho for a low cost email hosting platform. It turns out to be a good fit Pros Zoo has the ability to take care of it email and address book needs. We are not using much more of the suite currently. Cons I'm not aware of any cons at this time. The email spam filters need to set up & be initialize manually. Review Source ZW Ze W. MSL Health, Wellness and Fitness Used the software for: 1-2 years ### "Good Platform, Great App" July 3, 2022 5.0 Good functionality, great integrations. Ability to separate different client bases. Pros The App makes it easy to track my clients input on the road. If I call through the app on my phone it automatically integrates it as a call in the client notes, which saves on manual recording. Cons It's a big system though so it will take a lot of time/effort to learn how to use it all effectively in order to maximise its benefits. I didn't get a team concierge to train me but figured it out a lot on my own. Review Source VR Verified Reviewer Director of Marketing Construction Used the software for: 1-2 years ### "Excellent CRM that took us out of the Stone Age. " September 4, 2019 5.0 Pros When I first entered the company everything was done on paper, everything was very disorganized and hard to keep track of. This is when we found a and took a trial. After implementing their house CRM we have vastly improved our productivity and communication about clients and projects. I highly recommend Hahs SIER when I first entered the company everything was done on paper, everything was very disorganized and hard to keep track of. This is when we found a Zoho CRM and took a trial. After implementing zero CRM we have vastly improved our productivity and communication about clients and projects. I highly recommend Zoho CRM. Cons Implementation was tricky and had hiccups during onboarding. Review Source VR Verified Reviewer Presales Consultant Information Services Used the software for: 1-2 years ### "Perfect CRM for Small Businesses " October 27, 2022 4.0 Overall good, as it sufficed initial business needs. Later moved to SFDC Pros Liked the Simple UI& UX, Feature rich, Simple opportunity tracking and reporting Cons Limitation on the process builder. not able to scale for larger business needs. Review Source VR Verified Reviewer CEO & CTO Used the software for: 2+ years ### "Zoho is an infuriatingly frustrating platform that just manages to waste your time." July 13, 2018 1.0 Pros Easy to use with a lot of of modular features. However they are not well integrated. Low cost relative to competitors. Cons Poor development quality with lots of broken features. No QA whatsoever. Things break consistently. Very available but utterly useless support with zero follow-up. Lots of modular features that only partially integrate. It seems that they dont think through use-cases to their product but to just add features their competitors thought through This is a low quality product you SHOULD NOT rely on for business. Review Source JM Joel M. Strategic Technology Consultant Marketing and Advertising Used the software for: 1-2 years ### "Great CRM for business owners" February 14, 2022 5.0 Great experience. Staying on top of tasks and following up is extremely important for my business. Pros Organizes my business into various areas so I can be on top of tasks, meetings and revenue Cons It was originally complicated to figure out, until I met someone who knew the system and helped me Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM It seemed easier and more relevant to my businesses needs Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.