# Page 46 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 46 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 46 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1126-1150 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use sM stuart M. Sales Manager Defense & Space Used the software for: 2+ years ### "Zoho CRM" October 6, 2023 4.0 Overall Zoho is a cheaper alternative to Salesforce which has lots of good features included Pros Its easy to add, to add and edit customers, easy search function to find contacts and add notes, set reminders etc... Cons I found the reporting takes a bit of getting used to as well as producing newsletters. Review Source BI Bergman I. Accountmanager Oil & Energy Used the software for: 1-2 years ### "Accountmanager " November 20, 2023 4.0 Smart, great value for money. Great start up software. Pros Sooo easy to start up and free up to 5 users. Great for a start up. Cons Other crm’s like SalesForce are more advenced but Soho is sooo cheap and easy to deploy Review Source VR Verified Reviewer COO Education Management Used the software for: 2+ years ### "Fairly easy to figure out " January 5, 2019 4.0 I like Zoho. It was a comprehensive CRM. It gave a complete history with attached emails, calls, and additional notes. You could see what the entire history was on a specific individual. Pros Ease of use. Ability to customize fields Cons Some of the search functionality was a little odd. It wasn't as comprehensive. It's been a year or so since I've used it so it's possilble those have been adjusted. I couldn't search a criteria in a certain field. It would search that criteria throughout giving me a lot of false positives rather than what I was looking for. No duplicate entry notification. Review Source SS Senthilkumar S. Senior Technical Lead Information Technology and Services Used the software for: 1-2 years ### "Zoho CRM - Single Platform to have effective customer relationship" February 11, 2023 4.0 Zoho CRM can bring it all under one roof. It is flexible, customized, and easy to use. Worth to use to have good customer relationships. As an automation expert, I can recommend this to reduce customer-level manual efforts. Pros Majorly this tool helps to build trusting relationships with clients and supports customer-centricity to the core. CRM functions are one of the awesome features which automatically trigger the functions and update the CRM records. Adding to that, uninterrupted access to customer data also provides a 360-degree view of customer interests and preferences. Based on the customer's requirement, We can create customized CRM. Cons Not much. Over-customization sometimes results in too clunky CRM systems. Review Source Matthew J. Owner Marketing and Advertising Used the software for: 6-12 months ### "Avoid Zoho" April 16, 2022 3.0 I really hate it. My company forces us to use it as the CRM and we've all essentially abandoned it and rely on Google Sheets instead. Every action in Zoho is poorly thought out and it is such a pain to use daily. The features aren't even that great so making every action a chore + shotty features and it's a nightmare. Pros There are no pros that I can really think of other than they integrate with a lot of solutions, but that doesn't make up for how poor it is everywhere else Cons Honestly Zoho feels like it expanded too fast to offer various products without really focusing on one and polishing it before moving to the next. A lot of the features and functionality just feel lacking in practically every area and it's a pain in the butt to use for even the most basic of tasks. It makes repetitive work an absolute chore. Review Source AM Aaron M. IT Consultant Information Technology and Services Used the software for: 2+ years ### "IT Consultant" April 21, 2021 4.0 We went to Zoho for a low cost email hosting platform. It turns out to be a good fit Pros Zoo has the ability to take care of it email and address book needs. We are not using much more of the suite currently. Cons I'm not aware of any cons at this time. The email spam filters need to set up & be initialize manually. Review Source ZW Ze W. MSL Health, Wellness and Fitness Used the software for: 1-2 years ### "Good Platform, Great App" July 3, 2022 5.0 Good functionality, great integrations. Ability to separate different client bases. Pros The App makes it easy to track my clients input on the road. If I call through the app on my phone it automatically integrates it as a call in the client notes, which saves on manual recording. Cons It's a big system though so it will take a lot of time/effort to learn how to use it all effectively in order to maximise its benefits. I didn't get a team concierge to train me but figured it out a lot on my own. Review Source VR Verified Reviewer Director of Marketing Construction Used the software for: 1-2 years ### "Excellent CRM that took us out of the Stone Age. " September 4, 2019 5.0 Pros When I first entered the company everything was done on paper, everything was very disorganized and hard to keep track of. This is when we found a Zoho CRM and took a trial. After implementing their house CRM we have vastly improved our productivity and communication about clients and projects. I highly recommend Hahs SIER when I first entered the company everything was done on paper, everything was very disorganized and hard to keep track of. This is when we found a Zoho CRM and took a trial. After implementing zero CRM we have vastly improved our productivity and communication about clients and projects. I highly recommend Zoho CRM. Cons Implementation was tricky and had hiccups during onboarding. Review Source VR Verified Reviewer Presales Consultant Information Services Used the software for: 1-2 years ### "Perfect CRM for Small Businesses " October 27, 2022 4.0 Overall good, as it sufficed initial business needs. Later moved to SFDC Pros Liked the Simple UI& UX, Feature rich, Simple opportunity tracking and reporting Cons Limitation on the process builder. not able to scale for larger business needs. Review Source VR Verified Reviewer CEO & CTO Used the software for: 2+ years ### "Zoho is an infuriatingly frustrating platform that just manages to waste your time." July 13, 2018 1.0 Pros Easy to use with a lot of of modular features. However they are not well integrated. Low cost relative to competitors. Cons Poor development quality with lots of broken features. No QA whatsoever. Things break consistently. Very available but utterly useless support with zero follow-up. Lots of modular features that only partially integrate. It seems that they dont think through use-cases to their product but to just add features their competitors thought through This is a low quality product you SHOULD NOT rely on for business. Review Source JM Joel M. Strategic Technology Consultant Marketing and Advertising Used the software for: 1-2 years ### "Great CRM for business owners" February 14, 2022 5.0 Great experience. Staying on top of tasks and following up is extremely important for my business. Pros Organizes my business into various areas so I can be on top of tasks, meetings and revenue Cons It was originally complicated to figure out, until I met someone who knew the system and helped me Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM It seemed easier and more relevant to my businesses needs Review Source VR Verified Reviewer Inside Sales Information Technology and Services Used the software for: Less than 6 months ### "Zoho CRM review by a Sales rep" September 8, 2022 4.0 Pros Segmentation for leads for a sale pipeline Omnichannel tool for the entire customer facing team Analytics and reports which helps track and improve the performance Cons User interface of zoho is quite complicated Loading speed is high Implementation of the tool is complec Review Source VR Verified Reviewer Consultant Education Management Used the software for: 1-2 years ### "360 degree view of what our clients and vendors are doing" August 13, 2020 5.0 Notifications sent to users were one of the best value adds. Customer service is lovely. Recording all the sales, and making various types of data representation is great. Export and Importing reports and integration with other platforms is really easy too. Pros Managing business is very easy for ZOHO CRM users - Bulk customized emails can be sent out to users, its interface is very easy to understand data insights and the various widgets which are a value add in itself can be customized as well based on data outcomes. Their customer support is awesome and they have one of the quickest turnaround for resolving service tickets. Cons Nothing much to dislike about ZOHO CRM software. They also have very good guides for purchasing for onboarding new team members. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Review Source DS Damon S. Director Marketing and Advertising Used the software for: 2+ years ### "Great App" October 2, 2022 5.0 Big fan of the Zoho suite and highly recommend to all entrepreneurs and small business owners. Pros I really appreciate the simplicity of the Zoho apps, I have been a Zoho user for several years and the apps never fail to deliver. Simple and easy to use, this is a great tool for anyone either starting out or advanced users searching for a replacement. Cons On occasion for some reason emails sent from within the apps (a great tool) have been known to fall into spam. This is rare but does happen. Review Source SB Sarah B. VP, Director of Finance Marketing and Advertising Used the software for: 6-12 months ### "ZohoCRM elevates client management to a new standard " September 17, 2019 5.0 There is no more detailed CRM tool with commercial response controls than zohoCRM. This platform is ideal when it comes to organizing updated customer databases, and for online sales management. Another advantage is its good integration with mailing software, with which we can send email templates to any contact. With ZohoCRM we have achieved a comfortable payment process, with a lot of transparency and ease. We think the large number of payment platforms that admits. Our organization is fully pleased with this platform. It has shown us its potential and its high quality. That is why we consider that zohocrm is a good investment. Zohocrm offers an excellent integration capacity to different services, both cloud storage and business project management. Pros Zohocrm has a good system for issuing invoices (especially when its integration with zoho invoice is achieved). It allows managing budgets, keeping control of the commercial team, and a history of each contact or company added at some point of time. Its integration with the Office suite is excellent. We are facing a platform that manages to manage our potential customers is entertaining and very simple. Zohocrm has undoubtedly brought us excellent service. Its use has been a great advantage when handling the problems and doubts of our customers. Zohocrm is highly recommended for its high customer segmentation capacity according to predetermined ranges, and for its feedback collection tool. This software we loved. Cons With zohocrm you can not handle surveys among the work team. You can not track expenses (in general it does not work for monetary management). Your sales funnel management tool is slow and not very customizable, and you can not talk to customers from social networks. Review Source James "Roz" R. Creative Director, CEO Marketing and Advertising Used the software for: Less than 6 months ### "I really want to love Zoho" November 3, 2018 4.0 Pros There is a lot to like, custom fields, integrations, custom-made layouts and displays... you can do a lot with Zoho CRM that you cant do (or cant find) with other CRMs Cons It's a little buggy, it seems like it's been around a while and it has had functions built on top of functions for years and little things you think would work aren't working or even available. The worst thing about Zoho is its support. It's TERRIBLE. You can wait several days for a response, then the reply wont even be close to a solid answer (makes me wonder if they are even reading the questions or just trying to get thru a week's worth of support questions in an hour). They even have a support forum that hasn't been monitored in years, and they don't tell you that, so you wait... and wait... and wait... if everything Zoho offered was HALF the price it is now, I would be totally happy figuring out things by myself, but for the price points, I want GOOD support, or at least somewhat responsive support that knows the product. Customer Support Training has been de4speratly needed in India based Saas for a long time. I hope they realize you can build brand loyalty by training support, not adding more programmers. Review Source JK Jacinta K. National Knowledge Management Executive Civic & Social Organization Used the software for: Less than 6 months ### "Email Communication Just Got Easier with Zoho!" July 7, 2023 5.0 My experience with Zoho has been great. I have been able to share documents with my colleagues and complete tasks assigned by set deadlines. I have also been able to save clients contact information which reduced the need to have to refer to office records to access information. Finally, I was able to install the software on my phone which has made it possible for me to keep track of and respond to work emails without having to carry my PC with me everywhere I go. Pros Zoho has several features that make email communication easier in the workplace. It has notes and tasks features that enable you to keep track of assigned jobs. Employers are able to assign deadlines by mentioning employee work email. It also contains Contacts which contains clients email information. Furthermore, with the Read receipt, you are able to see if your clients received your email. You can also add a link to your company website and social media accounts using your email signature. Cons Despite being a great software to set up business email, Zoho has very limited storage space which forces the need to purchase more storage space. Review Source VR Verified Reviewer Director Insurance Used the software for: 2+ years ### "A decent CRM for tracking field marketing efforts" December 5, 2018 4.0 Overall I'm happy we chose to use Zoho CRM. It is a pretty fairly priced CRM & their customer support is good even if it takes them a long time to help. Pros We enjoy the check-in feature and call feature - automatically logging check-ins and calls at a button push. Integration with Zapier is a plus. Cons It's a little messy in how it does automation, customer support takes more time than I'd like (but it's still great support), and there are synchronization issues between the cloud and Android app (my employee has Android and we've worked a few kinks out with Zoho CRM's dev team) Review Source VR Verified Reviewer Marketing Quant Computer Software Used the software for: 1-2 years ### "Zoho CRM - Track and manage your sales process" November 30, 2018 4.0 Zoho CRM definitely is a competitive CRM and great to track the sales process. Attaching the sales process to the ongoing projects, and creating an integrated module to track the post-sales processes could make life easier. Over all - I do believe I made the right choice in picking Zoho CRM for my current organization where we do business globally. Pros The User Interface encourages ease of use. Menus and settings are clear. The learning curve for new users is quite steep. Cons The fact that the addons/plugins teams are sometimes not completely able to provide support on certain issues. I also do not like the fact that I am not directly able to extract records (Contacts, accounts, etc) directly after filtering - I now have to create separate records for every export required. Review Source DF David F. Buildability Advisor Construction Used the software for: 1-2 years ### "Good business CRM for any size " May 25, 2022 5.0 Very good experience with all of Zoho products. Pros Very easy to use once you do some training first, then you understand the benefits of using the integration of the other Zoho apps with the CRM Cons The CRM is quite basic, however if you integrate the other Zoho One apps then you have a great peace of software Review Source SH Supreme H. OWNER Retail Used the software for: 2+ years ### "Newest employee" August 24, 2022 5.0 If we could combine Copper and Zoho, MAN LOOK!!!!! Pros The overall functionality and agility to link with our former CRM and being able to continue business seamlessly. Cons Wanted more mobile compatibility due to the nature of our core business. Switched from [Copper](https://www.capterra.com/p/141642/Copper/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Price Review Source Jonah S. CTO Computer Software Used the software for: 2+ years ### "Use Zoho CRM for all your Customer service" June 24, 2019 5.0 My experience with Zoho has been great, I have been able to get the cheapest and complete customer relation management system setup and running Pros I like the fact that; 1. I can setup a dedicated email server 2. Set up a conference meeting 3. Setup my organization group portal 4. And, I like the way I am able to support customers enquiry Cons The software is great, no serious defect except for the fact that it involves having to install several of their software/mobile app and Access several of there website. Simply saying, everything is not in one piece but it's just great Review Source Magued A. CEO Human Resources Used the software for: 6-12 months ### "Really good CRM with many possible integrations" October 5, 2021 5.0 Pros As for most Zoho Suite, the UX is well thought and a lot of customization is possible. It really fits our needs and we can use it quite easily and most of all we can integrate it with many tools. If you're using Zoho One it's excellent but it can be integrated with many different tools as well. I get used to Zoho CRM quite quickly, in about 10 days it was settled. Cons Regarding our needs I can't see something for now in Zoho CRM that needs to be added. I don't say that it's perfect but for our use, we have all we need for now. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Price for all the tools provided in Zoho One is the reason I chose it over Hubspot. Review Source RS Ridham S. Business Owner Computer Software Used the software for: Less than 6 months ### "Innovative, Fully Functional & Integrated Zoho CRM" March 10, 2022 5.0 We utilize the Zoho suite, Zoho one, and the whole Zoho CRM, as well as its customer site. My favorite feature of Zoho CRM is the AI sales assistant, which solves the majority of our business use cases and difficulties. We have reduced downtime due to service and administrative challenges by 50% since we began utilizing Zoho CRM's AI sales assistant. I highly recommend Zoho CRM for mid-scale to large-scale businesses. Pros The Zoho CRM is simple to use. It truly serves customers for sales staff to determine the type of leads gathered by the tool, and it provides real-time information for accurate analysis to assess the importance of the leads as fresh, cold, and hot offers on a unified platform. The features are quite effective and beneficial for professionals on a daily basis. Cons As of now, I have had no problems using Zoho. We experienced troubles with its designed campaign software and utilized Zoho Campaigns until recently, but the two have now fully merged and advertising data are easy to evaluate within the CRM program. The notes view is the one field that I probably despise the most because it is difficult to filter on. Review Source BM Brian M. Realtor Real Estate Used the software for: Less than 6 months ### "When you need a custom CRM Zoho is head and shoulders above the rest" December 28, 2019 5.0 I wanted to capture lead data from a lead gen form into my CRM i.e. timeline, desired location, loan program etc. I looked at several extremely more expensive solutions and none could match the functionality of Zoho. You can litterally make Zoho perform any action with the right configuration. Pros I wanted something I cold customize to my needs and Zoho was the only option that allows or even comes close to doing everything we need. Cons This is not a super user friendly solution and requires lots of patience, research, and trial and error. Setting up SMS messaging for leads has been really challenging where most CRM's have a solution out of the box ready to go with Zoho you have to set up a third party app and configure it but even once installed its not straight forward to use and requires lots of trial and error. Alternatives considered [BoldTrail](https://www.capterra.com/p/176447/BoldTrail/) Reason for choosing Zoho CRM This was a much cheaper solution that allowed me to better customize my solution. Switched from [LionDesk](https://www.capterra.com/p/151891/LionDesk/) Liondesk lied when they said they could help with custom fields making user data available. Only after paying was I told that not only could the tool not do what I wanted, I would not get a refund and further once you port your number to their solution you have to pay them to get your number back. 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