# Page 47 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 47 - Is Zoho CRM the right CRM solution for you? Explore 6977 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6977) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 47 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1151-1175 of 6977 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NH Nicolás H. Economista y abogado Legal Services Used the software for: 1-2 years ### "CRM completo" March 27, 2022 5.0 ZOHO es capaz de permitir un control de los procesos de venta y gestión de clientes desde el inicio, pero siempre con un análisis previo con tu Partner y sabes dónde estás con cada cliente u oportunidad. Pero le puedes pedir más y más. Pros Si buscas un entorno donde TODO quepa y pueda desarrollar cualquier aspecto de forma conectada e integrada, eso es ZOHO. Tiene cualquier App ya en su propio sistema. Cons Si quieres sacarle el 100% del jugo, no quieras resultados inmediatos, piensa en tus flujos de trabajo, tareas, procesos y contrata un Partner que te dé confianza. Sino corres y te implicas, verás que todo cambia a mejor. Reason for choosing Zoho CRM Es completo y fiable y sus precios son mucho más competitivos que Salesforce para una pyme o autónomo. Review Source Kristine D. Owner Entertainment Used the software for: 2+ years ### "Organizes our business as we need it." May 10, 2018 5.0 Daily organization of business contacts and leads. Pros There are a lot of additional support tools from ZOHO to fully customize the pieces and parts we need to run our business. We use the CRM, surveys, and social posts and all of these software talk to each other to keep us up to date on the latest leads for our sales team. Cons Some of the software is paid monthly and some are paid and renewed yearly. I wanted to consolidate my account to have only one receipt for each month or year, but the accounting team at ZOHO said they could not do that. Review Source jS jagveer S. Executive Consumer Goods Used the software for: 2+ years ### "My experience with Zoho CRM" August 16, 2020 5.0 Pros is the helping hand for my business, it works from generating the lead to closing the deal. I can easily track my all open deals this tool, It automatically sends to follow-ups, and it allows me to customize my home page, I can choose the layouts. Cons It providing very limited customer support Review Source VR Verified Reviewer DevOps Enginner Information Technology and Services Used the software for: 2+ years ### "All in one CRM solution tool" December 24, 2022 4.0 Pros I have more than 118+ clients. Managing their records, licences, invoices,, credits, emails marketing, campaign and also Sprint tool that help you launch the tool like kanban. This is the most inexpensive CRM tool for sure Cons So, when you need some customisation with the features, you get limited options unless you hire a Zoho developer and get it customise for your need. The customer support won't do that for you. Review Source Fabiola S. Marketing analyst Marketing and Advertising Used the software for: 6-12 months ### "Great software to try" September 29, 2022 5.0 Great so far, I won’t change to any other in the near future Pros What i really like is the way everything is easy to find, automations, campaigns, leads Cons I really enjoy everything about this platform. It facilitates the way marketing is done Review Source BG Barbara G. Office Manager Legal Services Used the software for: 1-2 years ### "Too much customization needed" September 19, 2023 4.0 At the moment it's what we have and we don't have the time to start looking again but it is most definitely not ideal. We are hoping to bring on someone to help with customization and depending on cost we may move to another product. Pros It's great that it has no limit on how many contacts you can have and the fact that it offers so many different apps as part of the overall Zoho platform Cons Out the box it's very basic, to really get it working how we would like it needs a great deal of customization which of course comes at a cost. It's also not user friendly for the average "non tech" type person, it's cumbersome and tasks take too many steps to accomplish. Reason for choosing Zoho CRM It was recommended to us by a client Switched from [Ontraport](https://www.capterra.com/p/220784/Ontraport/) The main reason was the cost and the limit on contacts Review Source Tess W. Founder Internet Used the software for: 1-2 years ### "Best customizing tool." December 26, 2018 4.0 It is 'good for almost any type of business especially those that involve a lot of project work.The returns from are incredible and helps me save a lot on my time.It has helped reduce redundancy at work and for this, I will be eternally grateful. Pros It has helped me maintain a good relationship with my online clients.It's ease of use is even better.Having used it for quite some time since starting up my business, I would say it's it's been worth my money.For other business people like me,consider for your daily dealings. Cons When it comes to customer support,I would ask to upgrade on that as they also consider improving on the data security for its clients which is very crucial.The price too is on the upper scale. Review Source MM Marta M. Help Desk Telecommunications Used the software for: 1-2 years ### "Completo e di facile utilizzo" December 14, 2023 5.0 Pros Poter accontentare il cliente in tutte le sue richieste. Cons Non è più possibile chattare con l'assistenza. Review Source MA Monika A. Consultant Information Technology and Services Used the software for: 2+ years ### "Perfect Tool for Sales Processed" August 22, 2023 5.0 Pros Lead and Contact Management, Connection with Zoho Social to capture leads from social platforms Cons Third Party Apps and activity management Review Source VR Verified Reviewer Product Executive Human Resources Used the software for: 2+ years ### "Best automation tracking system " September 21, 2020 5.0 Pros I love the automation system provided by this CRM system Cons It was hard to reset the system as long as the time duration that we use this software Review Source DS Deanna S. Director Marketing and Advertising Used the software for: Less than 6 months ### "Hands Down, the BEST System!!" June 30, 2022 5.0 Pros This system is simply unbelievable. Its ease of use and comprehensive ability is second to none. Love the project and task management and notification. Cons It is a little bit complicated to set up, but once you're onto it...it's fantastic! Review Source AC Allyson C. Technical lead Computer Software Used the software for: 6-12 months ### "Efficiency at Your Fingertips" May 18, 2024 5.0 Pros Its AI sales assistant gives personalized tips, helping me convert leads better. Managing customer relationships is simple with . Cons The reporting tools could be more comprehensive, as they sometimes lack the depth needed for specific analyses. Review Source GF Gary F. Owner Information Technology and Services Used the software for: 2+ years ### "Great CRM for Small Business" August 25, 2023 4.0 In addition to my own use of the CRM, several of my clients use Zoho for their business email. Pros Contact management and sales pipeline are the most useful to me. Cons Originally the support was a bit lacking, but this has improved in recent years. Review Source MP Melissa P. VP & Broker Insurance Used the software for: 2+ years ### "Zoho is a valuable tool for my agency" August 8, 2019 4.0 Zoho allows me to keep track of my daily activities for clients and prospects. I am required to document everything, so having one place to track an document everything I do is important to me and makes my job easier. Pros I have used both the free and the paid versions, and both are great. The free edition is not just a "bare bones" version of the full upgraded Zoho, and still provides all the tools essential for running my business. The paid edition is full of features and customization capabilities that allow you to tailor the platform to perfectly fit your needs. Cons Honestly, my only current criticism is so small it hardly seems worth noting. I don't like that activity notes for a particular account appear on the main account screen for that client/lead. Really, that's it! In the past, I did have issues with running reports. That feature was not very user friendly. But I have not used reports in a while, so I don't know if it's still as complicated. Reason for choosing Zoho CRM N/A Review Source PS Pierre-Henri S. Consultant Information Technology and Services Used the software for: 2+ years ### "Zoho CRM is the best solution if you need a CRM: lots of features, easy-to-use, and afordable" November 4, 2016 5.0 I use and implement for 3 years. For me it's the best solution for all type of companies: from a one person company to a big corporation with multiple subsidiaries. It's very versatile, you can have a simple CRM that will allow you to register your sales informations in the free version, but with the same app you can create a complex CRM solution, including integration with Zoho or tertiaries applications, that will help you manage your sales process from the begining of a marketing campaign until the post-sales issues and gives you all the business intelligence you need for strategic business decisions. Moreover, in comparison with other CRM on the market, it offers the same or even more features, for half the price of other solutions, for example, with CRM Plus, you can have a complete solution consisting in nearly 10 apps, for only 60US$, unbeatable quality/price ratio! Pros Easy to use, cloud-based, versatile, afordable Cons Some translations in other languages than english could be improved, and if the price could be in Mexican pesos so that we wouldn't depend of the US$ rate it would be perfect! Review Source VR Verified Reviewer Co-founder Education Management Used the software for: 2+ years ### "A must try before checking other CRMs" May 27, 2022 4.0 Really loved for whatever basic I used alongside Emails. Lead management, reporting & analytics was impressive. Will suggest to try out before going for the expensive alternatives. Pros Very economical. Used the free version for emails & it worked really well. Cons Sometimes emails were delayed & spam filter can be improved Reason for choosing Zoho CRM It was definitely the pricing which was way cheaper and worked with startups like ours Review Source Rafael G. Gerente de Operações Marketing and Advertising Used the software for: 2+ years ### "Cheap CRM solution and highly customizable" February 14, 2019 4.0 It was difficult to manage all the activities and opportunities found by the business/selling team, and let us organize eveything and make it easy to follow and help my team to follow up and close deals. Pros makes it very simple to customize the software to your need and adapted to your business, making possible having all the information from your clients organized and selling process from your company easy to follow. Cons The software have many important features only available in higher plans, so pay attention if your needs fit the plan you're intent to buy. Review Source Diamond A. Senior Accountant Accounting Used the software for: 2+ years ### "Great for emails" June 25, 2020 5.0 My overall experience with Zoho has been pleasant. It gets the job done with no fuss. Pros My favorite feature from Zoho is the emails. They are super easy to send and receive. Plus, I can do it from my phone or laptop, super convenient! Cons What I like least about Zoho is the interface. It’s not the prettiest. Could definitely use a little updating. Alternatives considered [Gmail](https://www.capterra.com/p/202338/Gmail/) Reason for choosing Zoho CRM I considered paying for Gmail but decided that the quality of product wasn’t worth the fee. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) I made the switch because Google charged for business email when using you own .com Review Source Siobhan W. Operations Manager Cosmetics Used the software for: 2+ years ### "Straight forward " August 6, 2019 4.0 Good easy to use. After set up no issues with performance. Lay out is good. Pros Chat, mail, messenger and phone all together Cons promised an easy transition and integration but it actually took a long time to be set up properly. The phone can be set up with it but does not actually host the phone which o would like. Review Source KS Kevin S. Sales Packaging and Containers Used the software for: 1-2 years ### "Decent inexpensive CRM" September 25, 2020 3.0 Overall it’s been good. I get frustrated at times when I feel like somethings should be available in CRM but it’s still a useful tool. Pros Very inexpensive compared to most other products out there. Customer support is always very fast and very helpful. Cons C+ student compared to Salesforce. They are much more concerned with adding a lot of features instead of perfecting features. I prefer they make the core stuff great and not give me a ton of extra features that are fairly useful. Reason for choosing Zoho CRM Cost Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) More features and cost. Review Source VR Verified Reviewer Development officer Financial Services Used the software for: 1-2 years ### "Good to use, very handy" October 7, 2023 5.0 Good one, very handy, user friendly, good customer support. Pros Easy to use for accounting purposes salary slips Cons If possible Zoho can reduce their cost for attendance and salary things Review Source VR Verified Reviewer Recruitment Consultant Human Resources Used the software for: 1-2 years ### "About Zoho CRM" September 27, 2022 4.0 Having better experience in sending and receiving emails. Easy to schedule the meeting Pros We have several folders to share the data among team members. Easy to connect with the team. Cons We need a little bit of user interface improvisation Review Source VR Verified Reviewer Marketing Manager Real Estate Used the software for: 2+ years ### "ZOHO CRM affordable CRM " February 9, 2021 4.0 very good when you have a SME that needs a affordable CRM Pros Free product up to 10 user's, really good feature set that helps for SME's, with powerful marketing tools to help Cons Workflow automation limited to Professional Tier, which is a must for SME's and forces the SME to purchase. Which adds to cost! Review Source JC JOSEPH C. C E O Retail Used the software for: 1-2 years ### "BEST CRM I HAVE USED TO DATE" August 29, 2019 5.0 I found it a pleasure to use this CRM. It is extremely user friendly and simple to use. It does what is required for a successful business and has all the elements that are required. Pros It is very user friendly. Written by people who understand people, businesses and what is required to run a successful business Support has improved 900% compared to when I first signed up. In their early years, I was literally pulling out my hair trying to get someone to talk to. Now they monitor your struggles and you automatically receive calls offering support from their support team without even having to pick up the phone to call them. Cons There is very little, if anything, about this software that one would not like. Everything one requires in a CRM is found there. Review Source Dave M. Owner Computer Software Used the software for: 2+ years ### "Not too bad for the money" March 4, 2022 4.0 For me if it’s just for basic CRM use it’s workable. I think advanced users might find a little clunky. Pros The price is very reasonable. Good for just basic CRM use. Cons I found the the UX not so great. I wish it was more intuitive some of the features are a little clunky. Alternatives considered [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Reason for choosing Zoho CRM Price Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.