# Page 48 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 48 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 48 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1176-1200 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Diamond A. Senior Accountant Accounting Used the software for: 2+ years ### "Great for emails" June 25, 2020 5.0 My overall experience with Zoho has been pleasant. It gets the job done with no fuss. Pros My favorite feature from Zoho is the emails. They are super easy to send and receive. Plus, I can do it from my phone or laptop, super convenient! Cons What I like least about Zoho is the interface. It’s not the prettiest. Could definitely use a little updating. Alternatives considered [Gmail](https://www.capterra.com/p/202338/Gmail/) Reason for choosing Zoho CRM I considered paying for Gmail but decided that the quality of product wasn’t worth the fee. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) I made the switch because Google charged for business email when using you own .com Review Source Siobhan W. Operations Manager Cosmetics Used the software for: 2+ years ### "Straight forward " August 6, 2019 4.0 Good easy to use. After set up no issues with performance. Lay out is good. Pros Chat, mail, messenger and phone all together Cons promised an easy transition and integration but it actually took a long time to be set up properly. The phone can be set up with it but does not actually host the phone which o would like. Review Source KS Kevin S. Sales Packaging and Containers Used the software for: 1-2 years ### "Decent inexpensive CRM" September 25, 2020 3.0 Overall it’s been good. I get frustrated at times when I feel like somethings should be available in CRM but it’s still a useful tool. Pros Very inexpensive compared to most other products out there. Customer support is always very fast and very helpful. Cons C+ student compared to Salesforce. They are much more concerned with adding a lot of features instead of perfecting features. I prefer they make the core stuff great and not give me a ton of extra features that are fairly useful. Reason for choosing Zoho CRM Cost Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) More features and cost. Review Source VR Verified Reviewer Development officer Financial Services Used the software for: 1-2 years ### "Good to use, very handy" October 7, 2023 5.0 Good one, very handy, user friendly, good customer support. Pros Easy to use for accounting purposes salary slips Cons If possible Zoho can reduce their cost for attendance and salary things Review Source VR Verified Reviewer Recruitment Consultant Human Resources Used the software for: 1-2 years ### "About Zoho CRM" September 27, 2022 4.0 Having better experience in sending and receiving emails. Easy to schedule the meeting Pros We have several folders to share the data among team members. Easy to connect with the team. Cons We need a little bit of user interface improvisation Review Source VR Verified Reviewer Marketing Manager Real Estate Used the software for: 2+ years ### "ZOHO CRM affordable CRM " February 9, 2021 4.0 very good when you have a SME that needs a affordable CRM Pros Free product up to 10 user's, really good feature set that helps for SME's, with powerful marketing tools to help Cons Workflow automation limited to Professional Tier, which is a must for SME's and forces the SME to purchase. Which adds to cost! Review Source JC JOSEPH C. C E O Retail Used the software for: 1-2 years ### "BEST CRM I HAVE USED TO DATE" August 29, 2019 5.0 I found it a pleasure to use this CRM. It is extremely user friendly and simple to use. It does what is required for a successful business and has all the elements that are required. Pros It is very user friendly. Written by people who understand people, businesses and what is required to run a successful business Support has improved 900% compared to when I first signed up. In their early years, I was literally pulling out my hair trying to get someone to talk to. Now they monitor your struggles and you automatically receive calls offering support from their support team without even having to pick up the phone to call them. Cons There is very little, if anything, about this software that one would not like. Everything one requires in a CRM is found there. Review Source Dave M. Owner Computer Software Used the software for: 2+ years ### "Not too bad for the money" March 4, 2022 4.0 For me if it’s just for basic CRM use it’s workable. I think advanced users might find a little clunky. Pros The price is very reasonable. Good for just basic CRM use. Cons I found the the UX not so great. I wish it was more intuitive some of the features are a little clunky. Alternatives considered [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Reason for choosing Zoho CRM Price Review Source NKM Nana Kwame M. Teaching Assistant Education Management Used the software for: 1-2 years ### "Great CRM Tool" March 10, 2023 4.0 It has a lot of comprehensive features that is required for customer relationships. Pros It's great that it integrates with other Zoho applications making it a comprehensive and simple solution for my institution. The sales forecasting feature helps us to predict revenue growth realistically. Cons The interface can be more intuitive to make it seamless for first time users. It requires some training before new employees can use it. Review Source Swadesh P. Marketing Ambassador Environmental Services Used the software for: Less than 6 months ### "Cost effective CRM" March 30, 2022 4.0 Overall, Zoho CRM is perfect for us. What's great is that we're able to customize it such that we can handle all our B2B orders through Zoho CRM. Plan to also use Zoho CRM for customer experience. Pros Love the cost of this CRM. We've tried Hubspot, Activecampaign, Cloze before, but those CRMs get costly as we add more contacts. Zoho CRM is very affordable for us and does everything that we were able to do with the other CRMs. Cons What I like least about Zoho in general is their customer support. They are very slow in responding and also not able to solve many of our problems, we had to figure out a lot of things ourselves. Reason for choosing Zoho CRM Because of the cost. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Cloze](https://www.capterra.com/p/186061/Cloze/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Mostly because of the cost. Review Source VR Verified Reviewer Business Development Consultant Marketing and Advertising Used the software for: 1-2 years ### "Best Platform To Manage the Customers" March 25, 2022 5.0 Pros Automation of tasks is good, high accuracy in tracking the transactions and superb customer management. Cons Graphical Dashboard is not great, support service is not upto mark and pricing tier with the existence model is not justifying the business. Review Source Eymard P. Assistant Manager Information Technology and Services Used the software for: 2+ years ### "Easy Management" March 19, 2020 5.0 It solved many of our management perceptions on the sales and marketing teams and helped our organization to forecast on the future activities Pros Zoho CRM helped me and my organization organize our sales and marketing attempts which helped us to focus on the correct marketing strategies and a good view of the sales pipeline Cons I don't see many features that need to be improved in the Zoho CRM tool. I'm very happy with the product and will not hesitate to recommend it to anyone Review Source VR Verified Reviewer Marketing Marketing and Advertising Used the software for: 2+ years ### "Super old school CRM" June 15, 2020 3.0 It is good as a free solution for startups but if you have a little money to spend then I would go with something else. Pros It was free to use and did the basics. It was easy to onboard additional users. It integrated with email. Cons The design is very old school and the functionality is very limited. It's like it was designed 15 years ago. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM zoho was free Review Source Kate M. Digital Marketing Strategist Marketing and Advertising Used the software for: 2+ years ### "Hands Down...the Best Way to Store Passwords!" March 19, 2019 5.0 Zoho is by far the best way to keep track of the hundreds and even thousands of passwords for agencies and companies with a lot of employees that need shared access to many passwords. Not only is it easy to access, the tags make it very easy to find by business name or type. Pros Zoho is very easy and intuitive to use. I love the tagging feature as it makes finding exactly what I'm looking for very easy. Cons Sometimes my browser logs me out, not really sure if that is a browser issue or a security feature of Zoho, but for some reason I get logged out without even emptying cache. Review Source VR Verified Reviewer Software Computer Networking Used the software for: 2+ years ### "It's marvelous" November 9, 2022 5.0 Pros Its unique software and it is most attractive Cons nothing else to say its perfectly very good Review Source AS Angelo S. Director Semiconductors Used the software for: 1-2 years ### "Zoho CRM" November 13, 2020 4.0 Seeing greater success with lead qualifications. Pros The system is very flexible to different users' needs and priorities. I like how you can create modules for specific needs. Cons Issues with exporting some files if you incorporate notes. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Price and Flexibility Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) E/S Product was not flexible. Review Source KP KARTHICK P. Market Researcher Information Technology and Services Used the software for: 1-2 years ### "Best CRM Tool" May 1, 2021 4.0 Overall good software to manage leads and pipeline for sales process and do email campaign management in simple way Pros Best CRM tool to handle leads and accounts work flow. Dashboard and pipeline management is attractive and ease to access Cons Sometime leads will get loaded slowly if we apply filter in dashboard. Review Source Amanda L. VP Of Operations Accounting Used the software for: 2+ years ### "Love the new ZOHO One Features in CRM!" August 23, 2019 5.0 We continue to add more ZOHO products after just starting with zoho one. Their support staff is great and they are always willing to take suggestions on improvement or changes. Pros I like that we are able to keep all of our customer information in one place and it integrates with our other software. We can limit all levels of our employees to see only the information they need. It makes training easier and keeps our customer's information more secure. Cons I don't like that they are not able to integrate to the payment software that we absolutely love. Review Source VR Verified Reviewer Senior Associate Financial Services Used the software for: 2+ years ### "Best CRM and customer database management software " June 7, 2022 5.0 My overall experience with Zoho CRM has been very good till now Pros One of the best things with Zoho CRM is the fact that it is very well connected to other Zoho apps which makes it very easy to perform actions Cons I do not have any disliking feature with this software Review Source Ravi R. Associate Software Developer Computer Software Used the software for: 1-2 years ### "Everything well except changing it your way" September 27, 2017 4.0 This is absolute solution for vendor leads managed by my company. Whenever anyone comes to our company we provide them with our inputs, which has boosted our sales. The customers are very satisfied by user friendly environment and all of my colleagues are happy by this crm. Pros It is very customizable only if you want to change it according to functionality of basic zoho crm. If you change it too much, the basic features get discarded. However ,very customizable and feauture rich crm. Learning curve is very easy. It follows customer pipeline model. It is very user friendly. Cons The setup is complicated and the customer support are not much supportive in that regard. It requires investing time even on setup process. Review Source VR Verified Reviewer Assistant Computer & Network Security Used the software for: 6-12 months ### "Service clients " August 28, 2023 5.0 Pros C'est un logiciel de travail adéquat C'est une application très rentableTrès efficace la gestion clientèle est parfaitement équipé Cons Pour l'instant avec ce logiciel j'ai pas encore d'inconvénient Juste j'apprécie le moment présent avec l'application Review Source Alex L. SEO, Web/Graphic Designer Internet Used the software for: Less than 6 months ### "It simplifies your client and sale management" October 1, 2021 5.0 Zoho CRM makes it easy for you to manage your sales, marketing and support teams in one place. The software comes with low price tag, but it's packed with features that would otherwise cost you hundreds or even thousands of dollars to get elsewhere. Pros Zoho CRM is a simple, user friendly and easy-to-use sales software. This CRM software provides almost every feature you can think of to manage your sales, support and marketing efforts. It's so easy to use! I love the fact that I can sync my contacts to Zoho, so I am able to use it on my desktop or mobile device. I also love the fact that you can integrate your contacts with other app Cons At the beginning is a little bit overwhelming because all the features that it has, but Zoho CRM is the best CRM software I've seen and for a great price. Review Source Sandhya N. Pre Sales Financial Services Used the software for: 6-12 months ### "Value for money and user friendly " November 16, 2022 5.0 Overall it's helping to enhance my time with the process and helps the productivity Pros It's helps with overall sales pipeline and improve and optimise my productivity Cons Analytics and few other features must be improved Review Source AA Audu A. Product Support Analyst Telecommunications Used the software for: 1-2 years ### "Best CRM Tool" December 5, 2020 4.0 Zoho CRM is very effective in helping you manage your day to day businesses. The ease of integration is amazing. Pros The lead management feature is very impressive. I like how it generates prospects, qualifies lead, and even nurture the leads. It allows you to customize data according to your brand. The user interface is easy to understand. Cons At times you get to experience delay in file uploads, especially if its bulky. But overall its a reliable CRM tool. Review Source Tahor G. Associate Commercial Real Estate Used the software for: 1-2 years ### "By far the best CRM available " February 15, 2019 5.0 I use Zoho as my main CRM on a daily basis. Along with my cold calls, I use Zoho to schedule phone meetings with potential clients. Since I've made Zoho my primary CRM, I have been able to connect with my clients on a regular basis. All I need to do is click on the activity page and my calls for the day are listed in front of my eyes. Pros This software is free which is extremely important for me. Beforehand, CRM's were very expensive and demanded a heavy fee. Zoho CRM has changed the game and now offers a free CRM platform with the options to upgrade. Cons The learning curve is a little hard in the beginning. Transferring contacts from excel can be a little tricky due to the formatting of the document and the way it gets processed. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.