# Page 49 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 49 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 49 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1201-1225 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sandhya N. Pre Sales Financial Services Used the software for: 6-12 months ### "Value for money and user friendly " November 16, 2022 5.0 Overall it's helping to enhance my time with the process and helps the productivity Pros It's helps with overall sales pipeline and improve and optimise my productivity Cons Analytics and few other features must be improved Review Source AA Audu A. Product Support Analyst Telecommunications Used the software for: 1-2 years ### "Best CRM Tool" December 5, 2020 4.0 Zoho CRM is very effective in helping you manage your day to day businesses. The ease of integration is amazing. Pros The lead management feature is very impressive. I like how it generates prospects, qualifies lead, and even nurture the leads. It allows you to customize data according to your brand. The user interface is easy to understand. Cons At times you get to experience delay in file uploads, especially if its bulky. But overall its a reliable CRM tool. Review Source Tahor G. Associate Commercial Real Estate Used the software for: 1-2 years ### "By far the best CRM available " February 15, 2019 5.0 I use Zoho as my main CRM on a daily basis. Along with my cold calls, I use Zoho to schedule phone meetings with potential clients. Since I've made Zoho my primary CRM, I have been able to connect with my clients on a regular basis. All I need to do is click on the activity page and my calls for the day are listed in front of my eyes. Pros This software is free which is extremely important for me. Beforehand, CRM's were very expensive and demanded a heavy fee. Zoho CRM has changed the game and now offers a free CRM platform with the options to upgrade. Cons The learning curve is a little hard in the beginning. Transferring contacts from excel can be a little tricky due to the formatting of the document and the way it gets processed. Review Source SS Sudipta S. Reviewer E-Learning Used the software for: I used a free trial ### "Zoho CRM and its high quality service" May 4, 2023 5.0 Pros Pros of using Zoho CRM:1. Comprehensive features2. Easy to use3. Customizable4. Affordable pricing5. Integrations6. Mobile app7. Excellent customer support Cons Cons of using Zoho CRM:1.Steep learning curve2.Limited reporting3.Limited customizability4.Limited integration with some popular tools5.Limited storage space6.Limited automation capabilities Review Source VR Verified Reviewer Manager Information Technology and Services Used the software for: 6-12 months ### "ZOHO services for management " November 24, 2023 5.0 Pros We don't need to call or contact our staff. The reporting is direct inshort in the Zoho Software. As well as reminders are also available. Cons Basically I couldn't find any Cons of this while using. Review Source Anthony P. Food and Beverage specialist Food & Beverages Used the software for: 1-2 years ### "Zoho is the leading CRM system so far in the market " November 11, 2020 4.0 Zoho addresses areas that are a very crucial in increasing sales for any company leading the sales team to focus more on the expectations of each customer Pros The Zoho CRM free trial is what i like most about it because it gives the company an opportunity to try the Application's premium features at no cost and determine how it satisfies the business needs Cons Zoho CRM Application updates regularly and this sometimes may cause bugging but the best part is that they are resolved quickly by the developers Review Source cP chris P. VP Operations Financial Services Used the software for: 1-2 years ### "worth every penny " November 3, 2022 5.0 Exceptional! I cant imagine being thrown into this role without it. the record keeping is amazing and i would recommend it to everyone. Pros We had 2 IT reps leave within a 2 month span, i had to takeover not knowing anything about ZOHO. It is very user friendly and easy to use. learned most of what i needed within a couple hours of just clicking here and there. I haven't had any issues with this product and has assisted in the IT transition beautifully and without negative recourse. Cons look and feel is pretty basic but that has no effect on its value. Reason for choosing Zoho CRM Ease of use and price Review Source VR Verified Reviewer Clinical Development Medical Practice Used the software for: 2+ years ### "Awesome for a free CRM" September 27, 2017 5.0 Since I have an IT background it was so easy for me to use and configure. The limits on downloading was a real issue for me, but overall it's an awesome tool. There's limited telephone or account support...so, you have to figure a lot out on your own. For me, it wasn't much of an issue. The integrations are cumbersome and harder to figure out without testing and patience. Pros free, intuitive and easy to navigate...helps me prioritize my pipeline Cons integration to outlook difficult, hard to keep up with tasks and takes a lot of configuring for a basic user if you want to maximize use. Review Source KV Kevin V. Product manager Internet Used the software for: 2+ years ### "Customizable and all in 1 tool" October 20, 2022 5.0 We have a lot of clients and potential clients, and our Sales team need a lot of information. Zoho enables us to have a lots of customizable fields and workflows to optimise our activity. Pros I like the fact that you can really customize the tool to your business needs. It's pluggable to a lot of other tools and other Zoho features. Cons Having a lot of possibilities means you have to spend some time to learn everything. But their documentation is usually very clear. Review Source Florah M. Programe Officer Used the software for: 1-2 years ### "Easy to track sales and integrate with social media" July 18, 2018 4.0 Zoho effortlessly enables the development of custom workflows as well as approvals with blueprint. It also has multiple billing levels permitting the system to scale with one's business. Pros Streamlines the procurement and selling process with suppliers. It is effective in tracking purchases and sales and provides links to social media platforms. Zoho CRM also has a mobile application. Aside from basics features such as contact management, workflows and custom fields, the software syncs with other external systems. Cons The integration of the software to other Zoho products is a complicated and tedious process. The Zoho does not readily detect duplicate prospects such as accounts in the system Review Source CC Carlos C. Creative Director Design Used the software for: 6-12 months ### "Awesome CRM " January 19, 2024 5.0 amazing experience, this is an awesome CRM. Pros I used this tool at my past job, seeing statistics and editing all related to leads. Cons The migrations from other database was very dificult Review Source VR Verified Reviewer Angular Developer Information Technology and Services Used the software for: 1-2 years ### "Lead Generation , Email Campaigning etc." April 17, 2019 5.0 My overall experience with Zoho CRM is good , it has good customer support , I have also customized Zoho CRM as per my client's requirement. Pros 1\. Zoho is a great CRM for tracking lead generation , setting up Email campaigning , Calls ,Chats etc. 2. Setup your complete organization work flow with Zoho CRM. 3. There a lots of subscription available to purchase according to your need. 4. It has great look and feel and IDE. 5. You can use Zoho templates or you can create you own templates for emailing and other purposes. 6. You can customize Zoho CRM as per your requirement , if you are developer. Cons You need to have good knowledge of CRM if you want to use zoho CRM more effectively. Review Source MA MAHDI A. manager Information Technology and Services Used the software for: 1-2 years ### "using zoho for more than a year" November 16, 2023 5.0 I can say that it is an amazing CRM system to managing your work and add employees that you work with Pros I liked that Zoho CRM responds to coming calls from customers specifically when I link it to our Facebook and get calls and messages from our running ads immediately Cons at the first time i tried to connect it to our face book account it was a little difficult to understand the steps that I should obey Reason for choosing Zoho CRM a recommendation from a friend who was working in a company using zoho crm Review Source Amber A. Arts and Culture Instructor & Painting Teacher Used the software for: 2+ years ### "I used this company regularly for a marketing team I worked on." July 23, 2018 2.0 It did help organize our company, however I think there are many other softwares that would have done a better job. Pros I like the option of creating separate forums for varying types of conversation within a project. Cons It's not self explanatory. There's a lot of information that I missed and picked up over a year later. I also really disliked the number of emails that I got through the software. Even when unsubscribing to many options, there were still too many emails coming through based on the structure of the system. Review Source VR Verified Reviewer Business Development Executive Education Management Used the software for: 2+ years ### "All in one place" April 11, 2019 5.0 The daily activities is tracked on the same page and the overdue notification pops up when the task is not completed which helps us with the business growth. I was also able to track the sales made and the email notification like opened status is a very helpful tool for a sales professional Pros I started working on Zoho as an alternate for the CRM which we were using. Initially i found it difficult to manage the CRM , later found that it was so easy to manage. The features of the CRM was quite different,however i was able to manage all in one place. The dashboard made the work easier for me and i was actually testing the CRM for the first time. Once after testing the same, we made the CRM permanent and currently my whole team is working with Zoho Cons The live chat option is lagging and was not able to coordinate with the same. After my trial period is over, we tried reaching the customer service to re activate and the response was bit delayed. Review Source PP Paul P. Owner Wireless Used the software for: 2+ years ### "Using for 9 years" September 8, 2020 4.0 Pros Zoho is a very powerful tool that integrates many business applications. Cons Getting the modules to work together is something that will require a Zoho Partner to assist with unless you have a team member proficient in setting systems up, which isn't the case for us. Review Source Frank W. Senior Software Engineer Computer Software Used the software for: 2+ years ### "Highly customizable and affordable CRM " October 26, 2018 5.0 Pros I like that the interface is neat and simple without the excessive clutters associated with other CRM products I've used. It's very easy to customize this product to fit your needs. I like how easy it is to create customized workflows and approvals Cons I use a lot of Zoho products, so I expect that Zoho CRM should be easy to integrate with the other Zoho products. Unfortunately, that's not the case. I've noticed some inconsistencies that I don't hope would be ironed out in subsequent releases. Review Source Nick P. Senior Information Security Manager Information Technology and Services Used the software for: 2+ years ### "How Zoho helps your business" November 3, 2016 4.0 I use Zoho every day and so do the sales people, the power and the flexibility of the reporting means that we can look at the data far quicker than using the previous method of excel spreadsheets. This means that we can better analyse our sales cycle and also most importantly our customer satisfaction Pros It works in all browsers, very easy to use and intuitive to generate reports. Cons It can be tricky with the changing of passwords for the password policy! Review Source Response from Zoho November 3, 2016 Thank you for the good review :) So far, we find the password policy to be effective though a little annoying. We will see if we can improve it. Owen W. Founder Media Production Used the software for: 2+ years ### "Great for bootstrapping" May 13, 2020 5.0 Pros Setup all my email on this and connected it to my personal Gmail. I can send and recieve emails as (me)@(domain).org pretty easily. Good feature parity to Microsoft 365/GSuite, as well as many things they don't have to build your business online. Cons You'll probably want to Microsoft or Google if you want something that your employees are already familiar with. Has similar issue to Office 365, if you don't use GSuite people will likely use their personal Google accounts for Drive and Calendar. Review Source VR Verified Reviewer Marketing Coordinator Education Management Used the software for: 2+ years ### "Zoho CRM Review" March 19, 2019 5.0 Zoho CRM is our main way of tracking all Leads that come into our organization. It keeps track of where a Lead is at anywhere in the sales funnel process. Ultimately affording us the ability to manage Leads in a more efficient manner. Pros I absolutely love this software. ZohoCRM is incredibly customizable and has many handy features. I love the Blueprint system and workflow automation features along with the ability to create custom functions within Zoho. Cons I wish there was more training videos out there about the software to make it more useful. Review Source RG Rahul G. Hub Manager Hospital & Health Care Used the software for: 2+ years ### "Zoho helps to minimize the manual work and time" February 19, 2024 5.0 It is vast to use ZOHO since 2+years and always provides solution at the real time Pros ZOHO is always helpful to solve real time queries and help to optimize the time. Cons Nothing, Zoho is perfect in all functions Review Source TSM Tafsir Séga M. Audit Warehousing Used the software for: 1-2 years ### "Satisfaisante " December 30, 2022 5.0 Pros Dans l ensemble c est un bon logiciel et très fiable et simple d utilisation car nous permet excellente gestion de nos clients Cons Il faut amélioré le service du saisie de deals Review Source OW Olivia W. General manager Banking Used the software for: 2+ years ### "Zoho CRM software." August 24, 2022 5.0 Zoho CRM is doubtlessly the best customer satisfaction software. Try it. Pros Of all software list I use in my day to day work, Zoho CRM is the best when it comes to customers satisfaction. Further it has helped me create new customers and retain them with ease. Zoho CRM is the way to go for your profession. It is also user friendly and easy to use and understand. Cons I have absolutely no dislikes about Zoho CRM. It is focused to its course. Review Source EH Evan H. Owner Real Estate Used the software for: 2+ years ### "Has every feature you can ever need, but be prepared for the learning curve" September 15, 2022 5.0 Overall extremely satisfied. Pros We can pretty much do anything we want to on Zoho CRM. There are a ton of features and even more features when you combine it with other software in the Zoho suite. Cons It took us a few months to really understand the software. We assumed that the placeholder modules that existed on account creation were simply boilerplate and removed them, but they are not. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source RP Ravi P. student Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Zoho CRM Review" April 8, 2022 5.0 Pros Client information the executives/contact the board The product goes about as a solitary hotspot for all client information and empowers clients to effectively get to that information. Upheld: Work process the executives The product robotizes portions of the deals interaction, for example, sending messages, refreshing contact records, and following endorsement processes. Upheld: Region the board Clients can characterizes sales rep regions in light of client or market attributes. Upheld: Opportunity the executives Clients can follow bargains and make statements. Upheld: Coordination with email client (e.g., Outlook or Gmail) Clients can perform undertakings inside their inbox, like logging messages, making contacts, and making occasions. Upheld: Contract the executives Clients can oversee contracts, with highlights like computerized marks, robotized cautions, invoicing, and mechanized work process for contract audit and endorsements. Cons More choices in work processes, with less limitations on number of work processes that can be made. Customization of UI. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.