# Page 5 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Zoho CRM the right CRM solution for you? Explore 6972 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6972) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 5 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 101-125 of 6972 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Claudio M. Programmer Information Technology and Services Used the software for: 2+ years ### "I like that" March 13, 2025 5.0 Very easy, complete, to many options for customers Pros Full interface and functions for programmers. Cons Deluge, very important for us and ours process Review Source VR Verified Reviewer CRM Manager Information Technology and Services Used the software for: 6-12 months ### "zoho crm review about my experiences" December 10, 2024 5.0 oiverall experience was not good, quality of support is not upto the mark, they are not treating small business well. Pros User interface and features are good and almost all relevant to specific needs Cons user interface needs to improve and cost is too high Switched from [Sell.Do](https://www.capterra.com/p/151826/Sell-Do/) bad customer support and very high cost of the crm software Review Source SB Simon B. Sales Manager Information Technology and Services Used the software for: 2+ years ### "Maximizing sales with Zoho CRM" January 16, 2025 4.0 Really good experience, it can be easily integrated with Gsuite as well as Microsoft emails Pros Easily integrates with other zoho tools, Lovely UI, really effective for marketing and sales teams Cons Takes a bit of time for training, it is costly to use Review Source Janice S. Sr Manager, CX Medical Devices Used the software for: I used a free trial ### "Robust when needed but ready to try the lightweight trial" January 7, 2025 5.0 Pros The level of customization was intense but would be great for a larger, more developed organization that is using their CRM much more robustly. Cons I wasn't aware I went straight into the enterprise edition, which was so much more than we needed and actually prevented folks from wanting to get into the platform and play around. The free didn't offer the tiny bit of customization I needed so I now need to write a review to try out the standard. No worries, but wish I would have known more going into the trial. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Zoho CRM Simplicity and inexpensive option while we are an early stage startup Review Source BU Ben U. Sales Marketing and Advertising Used the software for: 2+ years ### "Great balence between easy to use and customizable" October 24, 2024 5.0 Zoho CRM has been a great tool for managing my customer relationships. It’s packed with features, but it’s still pretty easy to navigate once you get the hang of it. Setting up workflows and tracking leads has helped me stay on top of things and keep my sales pipeline organized. It’s not the simplest CRM out there, but the learning curve is worth it because of all the customization options and integrations. Overall, it’s a solid platform that’s helped me streamline my business processes. Pros One of the best things about Zoho CRM is how customizable it is. I can tailor it to fit my exact needs, whether it's creating custom fields, layouts, or automating workflows. Cons The support is not always great, sometimes it can take a while to get back a response that is worth while. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Cheaper and filled our needs. Salesforce tends to be complicated. Review Source VR Verified Reviewer Analyst Computer Software Used the software for: 6-12 months ### "Best product for commercial use" January 30, 2025 5.0 It was great and somewhere it is much better than tally Pros Its protecting and audit logs feature and end to end training program Cons Till now i did not find anything as least Review Source AS Abhishek S. Ops Manager Computer Software Used the software for: 6-12 months ### "If you want to Forecast Sales accurately ,this is the tool !" January 15, 2025 5.0 Overall my experience with Zoho CRM has been very positive. There are many positive aspects that can help any team excel . The AI powered Atomated Sales Assistant Zia is also a great feature Pros Two things I liked the most about Zoho CRM is the AI powered Sales Assistant Zia which has helped me analyze quicker and second the way I was able to Analyze and find a pattern on my member's interaction at multiple touchpoints Cons I was not able to perform a lot of customization probably because I have not explored all the customizations that is possible. Review Source SB Scott B. President Marketing and Advertising Used the software for: 2+ years ### "An integral part of my business" November 20, 2024 5.0 One of my favorite things is the reporting and analytics. The insights we get are super helpful for making better decisions, and I feel like we’re always one step ahead of the game. The mobile app is also a huge plus—I can keep up with everything on the go, which is a lifesaver. Pros I've been using Zoho CRM for a while now, and I have to say, it's been a game changer for my business. The interface is super easy to navigate, and I love how customizable everything is. It’s really easy to set up the system the way I need it, and that’s made a huge difference in how my team manages leads and tracks sales. Cons Nothing to report as a negative as it is very user friendly. Review Source DO David O. Media Marketer Broadcast Media Used the software for: 2+ years ### "A fantastic CRM for growing teams" December 1, 2024 5.0 Pros I like it’s user friendly design and flexible customization options that have simplified our workflow. Also it is great with task management. Cons It is a unique software that is worth exploring, nothing to dislike. Review Source Dr. Brijendra C. Founder Human Resources Used the software for: 6-12 months ### "Your go to CRM - Zoho CRM" January 3, 2025 5.0 Amazing and my go to CRM , easy to setup and easy to onboard team. Pros Ease to use interface and features that were requested such as auto email reminders are live savers Cons AI tools are still missing, like how to generate emails to write to customers. Switched from [Close](https://www.capterra.com/p/132667/Close-io/) Features needed were not present , thou they were on roadmap, we immediately needed them Review Source RK Rachid K. Sales executive Banking Used the software for: 2+ years ### "Zoho CRM program " November 5, 2024 5.0 Using Zoho CRM, it means you choose the good method of sales management and marketing strategies. Pros The program gives you the possibility to connect with customers via various channels. Cons Delivering real time notifications in an organized timeline. Review Source VR Verified Reviewer Business Analyst Computer Software Used the software for: 6-12 months ### "Easy to use and affordable solution software for businessess globally" November 30, 2024 5.0 I am using this Software since last 1 year and we are also renewing for the next year as well because all our work is not automated just because of Zoho crm right from Marketing automation activities assigning leads to salespeople and in depth dashboard separately for sales and marketing teams with AI based insights as well. Pros I liked the dashboard analytics and AI features in the Zoho CRM, almost all the things have been automated by this crm software which are necessary to run your business and the solution price is also moderatte one not too low and not too high and customer support is also good. Cons User experience on mobile app can be better and they can reduce the pricing for the each add on feature Review Source AA Andrew A. Sales Manager Information Technology and Services Used the software for: 6-12 months ### "User friendly, feature rich and affordable pricing!" March 8, 2025 5.0 Impressive performance, highly recommended especially for small and medium enterprises. Pros User friendly interfaces, quick learning, easily customizable and integrates seamlessly with Zoho ecosystem. Cons Some integrations require third oarty tools like Zapier Review Source LF Lana F. Electrical Engineer Civil Engineering Used the software for: 1-2 years ### "It's been so wondrous with lead tracking and distribution." December 9, 2024 5.0 Superb and marvelous integration to slack for efficient collaboration. Does incredibly with lead tracking and distribution. Pros User friendly making is easy to navigate. Slack integration for remote collaboration. Cons Great CRM for boosting sales and got no complaints. Review Source AS Alisha S. Project manager Research Used the software for: 6-12 months ### "Good but a lot going on" May 12, 2025 5.0 I liked it overall. It was confusing at time but for what we used it, it was good! Pros It had a lot of great options and you can do so much with one software. Liked it overall! Cons While the software has a tonne of great features, its a little difficult to navigate through them and find exactly what you’re looking for Review Source LH Louise H. Front Office Manager Hospitality Used the software for: 2+ years ### "Zoho CRM is an intuitive and handy tool for maintaining excellent customer relationships." September 26, 2024 5.0 As crucial as they are, maintaining healthy customers relationships wasn't always easy for us up until we employed Zoho CRM to assist us. It has helped us to have a free space to interact with our customers which has seen us build very healthy relationships with them. More to just communicating, Zoho CRM allows us to manage our customers information with ease. Pros The automation workflows in Zoho CRM which are making our daily routine tasks less efforts and time demanding and more precise. The contact management that help us keep our customer information well organized. The customer communication features which allows us to interact freely with our customers at any time. Zoho CRM reporting and analytics features which are keeping us on the lookout for the ways to improve our customer relationships. Cons We have not had any major drawbacks from Zoho CRM. Review Source Max P. Sales Director of Channel Facilities Services Used the software for: I used a free trial ### "Without implementation by SMF360 its like a bike without gas " January 3, 2025 5.0 Ease of Adoption: Zoho CRM's intuitive interface, coupled with SMF360's expert guidance, made onboarding seamless. Their step-by-step implementation ensured the system was set up efficiently without disrupting day-to-day operations. Pros User-Friendly Interface: Easy to navigate, with an intuitive design suitable for both beginners and experienced users. SMF360 knows best Cons Performance Issues: Occasional lag or system downtime, particularly with large datasets or during peak usage. Review Source KT Kelly T. Owner Insurance Used the software for: 1-2 years ### "Testing different CRM's" November 25, 2024 4.0 I like all of the features available I am just trying to figure out what all I need and how to use it. Pros All the features available. There are so many. Cons It is overwhelming with all the features and I am waiting to speak to someone so I can figure out which version I need. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Zoho CRM I am still trying to decide which CRM to use for my agency Review Source GK Gaurav K. Director Information Services Used the software for: I used a free trial ### "ZOHO all in one crm" July 21, 2025 4.0 i tried and found it ok to use for my needs and going to try it again. Last time i left coz find the costing bit high as with each new module I was to upgrade the plan. Pros multiple integrations for almost everything. calender, mail, crm, marketing, bookigs and lots more including invoice and fianance. Cons support and ease of use. No one to one session available and this is where most of the sme fails. It will be better if they ahve one to one support in inital set up. Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) wanted to explore something like lead management and markeitng and data management where is it better and ease of use Review Source CB Cynthia B. Client Care Representative Professional Training & Coaching Used the software for: 1-2 years ### "It's a no-go for me" January 4, 2025 2.0 If you absolutely can't use another CRM, then go with this, I guess, but be aware that it will be a very long process to learn to use it. Pros I have nothing to share, I genuinely dislike everything about this CRM. The abundance of things overwhelm a first time user. Cons Organization, ease of use in general and the incredible abundance of functions that offers that are just there... It seems the sky is the limit but the most basic stuff it does wrong. You want a simple template that shows all relevant information for a client without fishing every corner of the screen for it or going away of the initial page to get all the relevant data. Seriously don't recommend. Review Source KK Krishna K. Admin Restaurants Used the software for: Less than 6 months ### "Valuefor Money" September 3, 2025 5.0 Pros Value for Money. Zoho CRM displays a high level of quality marketing automation capabilities, more so on striking a good balance between functionality, customization and affordability. Cons Nothing as such for now , i am using for it from sometime only so. Do not have any such feedbackscurrently, willlet u know if i have such comments. Review Source JM Javier M. Project Manager Marketing and Advertising Used the software for: 1-2 years ### "A CRM to consider for SMB's on a budget" October 14, 2024 5.0 Pros For us, this is one of the most complete CRM platforms available. We usually recommend tis platform to SMB's who need a CRM platform, but still are not big enought to get Salesforce for example (and in some case this is all they'll ever need) Cons Maybe time needed to do the initial set-up, as everything needs to be changed and the default options are not always useful. The UI sometimes feel a bit clunky. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Zoho CRM Cost was the biggest difference we found. Switched from [Simla.com](https://www.capterra.com/p/148225/simla-com/) Better integrations, better customer service and better overall value for money Review Source VE Victoria E. Legal Associate Law Practice Used the software for: 2+ years ### "Build customer service with Zoho CRM" October 29, 2024 5.0 It stands out to be a great solution for customer relationship management. Pros I like how Zoho CRM has enhanced us with real time engagement with our customers across multiple channels. Cons I am delighted with it hence I don’t have any dislike towards it. Review Source NP Narender P. Pre-sales consultant Real Estate Used the software for: 6-12 months ### "Excellent for customer service " November 27, 2024 5.0 Overall my experience till date is excellent and easy of use and navigation. Pros As a pre-sales consultant its easy for my find the my leads option and day today task. Cons All is good, but scheduling a reminder calls sometimes i get frustrated because when we done the calls everytime they ask how much the duration of calls like they ask minutes or seconds until we put manually Review Source AG AJ G. Business Development Manager Computer Software Used the software for: 1-2 years ### "Honest review Zoho CRM" November 5, 2024 5.0 I think Zoho CRM provides a great value. I find it easier to use than SalesForce, but powerful enough to do everything I need it to. Pros Zoho CRM integrates across the Zoho product line. Helpdesk, campaigns, crm all talking and working together! Great for streamlining. Cons Sometimes Zoho CRM can feel a bit clunky. I've noticed the system can be slow occasionally. 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