# Page 50 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 50 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 50 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1226-1250 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use uS uri S. VP Medical Devices Used the software for: 2+ years ### "vp IT" September 21, 2022 5.0 Pros Easy for use, good value for money, all employees like using it Cons No much Enovation, should be a clear road map Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source KG Kristina G. Office Manager Security and Investigations Used the software for: Less than 6 months ### "Everything you need in ONE CRM!" September 29, 2020 5.0 Zoho has been the best CRM for us as we continue to grow into a larger company. It has simplified so many things into one place. We didn't have just one CRM we were using at it was easy to lose things. Now with it all in one place, our whole team can be more effective. Pros With Zoho, we can limit how many subscriptions and software programs down to one instead of paying for and keeping track of four separate sources for our scheduling, quotes, customer database, invoicing and more. Cons If anything with your email address changes such as the password, you are no longer able to view the emails in Zoho until that is resolved. Understandable but frustrating if you're in the middle of a project. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Zoho CRM Bang for buck. We got so much with one price. Review Source VR Verified Reviewer Inbound Sales Development Rep Marketing and Advertising Used the software for: 6-12 months ### "Best CRM tool ever!" September 15, 2023 5.0 This tools has made lead management related processes so much easier! Pros Integration with other tools has been a smooth experience, its easy to navigate, and the colors are great! :D Cons I have never had any issues with it. I have never even have had to reach out to support for anything. Review Source AD Axel D. Reseñas Banking Used the software for: Less than 6 months ### "Reseña de Zoho CRM" March 6, 2023 4.0 Me gusta mucho como herramienta de gestión ,sobre todo en la parte de ventas y prospeccion Pros Me gusta el interfaz, es fácil de usar y muy dinámico, lo cual te permite administrar de una gran manera tus procesos con posibles clientes y clientes que ya estén en tu cartera y quieras actualizar información o dar seguimientos y sobre todo me gusto que pudieras sincronizar la aplicación con tu móvil y mantener registros telefónicos dentro de la misma de manera automática Cons relamente no encuentro fallas en su funcionamiento o contras pero siempre se puede mejorar Review Source VR Verified Reviewer Social Media & Reputation Management Specialist Medical Devices Used the software for: I used a free trial ### "A very extensive and robust CRM" December 30, 2021 4.0 Pros A lot of features for the price point. Compared to other CRMs there is a lot more bang for the buck with ZoHo. Lots of options, features and customizations that come standard. Cons One of the cons is the pro! With so many features and customization available, this makes this CRM a little harder to learn and navigate to use all features availabl.e Reason for choosing Zoho CRM Territory and pipeline management were huge factors. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Features that I needed in a CRM were not on Pipedrive and for the pricepoint Zoho was a much better value and deal. Review Source Jennifer B. Director of Operations/Compliance Pharmaceuticals Used the software for: 6-12 months ### "Great software for small businesses; best CRM tool I have ever used!" November 2, 2017 5.0 Pros \-Great value -Extremely easy to use -Everything is very intuitive -Uploads are a breeze -Love that you can customize each form with the information that makes sense for your business -Form customization is easy and VERY flexible -Love the mapping tool -- makes life easy for our "road warriors"! -Reports are easy to create, generate, and store for future use -De-duping is easy -Search functionality is very through and easy to use Cons We use this software mostly to organize accounts and their associated contacts and to track visits, so we are only using a fraction of the software's capability. Our sales team has complained that sometimes the software is slow to "sync" on their phone app and we've had a few glitches with the app not prompting us to "log" a call at its completion. Review Source Tamara B. Program Manager/Business Analyst Used the software for: 2+ years ### "We have customized Zoho CRM to run our entire business." October 25, 2017 4.0 Pros We love that we can keep all of our incoming leads, customer information, invoices, sales report and record in one place. We set-up Zoho CRM 5 1/2 years ago. At the time Zoho was limited but good enough to serve our start-ups needs. --Zoho keeps getting better each year with new features added regularly. We love all the new features that have enhanced our way of doing business. --Today I would recommend Zoho as the BEST CRM available. And we love the new tutorials and webinars! Review Source VR Verified Reviewer Operations Manager Financial Services Used the software for: 2+ years ### "Total Package!" September 18, 2018 5.0 We use ZOHO every day and we love it. We love their business model. We recently went to a user group meeting in Austin and it was very informative and we met a lot of their developers who were very open to some suggestions that we gave them. Pros ZOHO has many available options without nickeling and diming for every addition. One reasonable cost covers all of the features we need. Great Product! Cons The only add-on that we found that had limited functionality is zoho sheets. The program is ok, but we still use a separate program for "sheets". Review Source tL tanushree L. purchase manager Computer Hardware Used the software for: 2+ years ### "Zoho CRM" September 21, 2022 5.0 Pros This software is very good and very easy to used Cons Most helpfull for using in our organasation Review Source DA Deni A. CFO/Sr. Analyst Media Production Used the software for: 1-2 years ### "Not the best system out there... and customer support is pretty poor" September 7, 2017 3.0 While the application has its flaws, we have been using it for over a year and it serves its purpose. Our main concern at this point is scalability, once we increase our user base significantly. Pros The application serves its purpose, but seems to be directed to much less sophisticated users than, say, Salesforce customers. It's fairly easy to figure out the basic functions, the reports are easy to set up, and the interface is fairly fluid. Cons It isn't always easy to figure out how to implement various functions. One issue we had was with the bcc function, which was blocked by an internet security application until we figured that out. Also, customer service is really poor. We use Zoho for projects too and customer service is even worse. We've been trying to work with them to figure out an institutional authentication protocol and they are useless. Not recommended for more sophisticated users. Oh, and we had multiple billing issues until they got their act together and fixed how they were billing for numbers of users and reimbursed us for that error. Review Source Joshua D. Accountant Construction Used the software for: 1-2 years ### "Zoho CRM " January 21, 2022 4.0 Its been a very good experience which gives us a more professional look when it comes to our sales. Pros I like the Customer data and contact management, territory management, quote and order management, interaction tracking, contract management, Invoicing just to mention a few. Cons User integration with other tools for data sharing and reconciliation purposes and more details user activity reports to better track our users activity. Review Source Denys G. Head Of Sales Computer Software Used the software for: 6-12 months ### "Quite a nice clone of Salesforce and Hubspot" March 13, 2019 4.0 I've used it to create a small sales dept twice already. It's cheap and helpful if to forget about cons. In my opinion, it is rather good and competitive. Pros The most attracting in this CRM is the speed of installation. You can set up a simple sales workflow with several automatizations within 1-2 days and start using the CRM at once. It is a great choice for small-medium sales depts. Also, they've got a great email-client which allows track and interact with your leads. And finally, synchronization. Zoho allows synchronizing all its apps in one eco-system. That's really great. Cons Poor performance. It crashes something like twice a months for 15-90 minutes. Really poor support. I've ranked their support level with 2 stars. That is exactly the number of professional and helpful support agents they have (out of a dozen). Review Source VG Victor G. CEO Computer Software Used the software for: 2+ years ### "OK product for the money" July 25, 2021 3.0 Pros The major pro of Soho CRM is its price if compared to competition like Salesforce. Zoho One that we adopted last year at Zoho's recommendation is an improvement in the overall user experience if compared to Zoho CRM that we have used for over 3 years. Cons Overall user experience can benefit from some streamlining in how the user navigates the product. The custom reporting is inconsistent in its results and as such we considered it unreliable. Review Source Susan M. Business Development Manager Accounting Used the software for: Less than 6 months ### "Great little CRM" December 26, 2020 5.0 You get a lot of support getting started. I really believe they have the best system for a growing company. Pros I was a power user of SalesForce when joining the launch of this new company. I interviewed various CRM platforms and was amazed with all the bells and whistles of Zoho. A ton of integrations and customizations available too. Cons Zoho, just like SalesForce, is a bit complex to set up, but if you put in the necessary time and attention up front - you’ll have the perfect system. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Spotler CRM](https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/) Reason for choosing Zoho CRM Price, integrations, and functionality could not be beat Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) SalesForce is very expensive Review Source TB Tom B. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Amazing Software and the price point is right where it needs to be" February 23, 2022 5.0 We have been using Zoho for over 2 years and we could not live without it. Pros All of the features and functionality that comes standard with the product. Cons It is sometime hard to get customer support. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Features and functionality that Zoho offers that QB did not. Review Source NK Nikhil K. Senior Manager Capital Markets Used the software for: 6-12 months ### "ZOHO works best for the Sales to Support of all our organization needs and processes " October 16, 2023 4.0 Pros customized integration with AD , vendors and products seamless process of defined workfloweach stage lead status update with timelines view Cons default scheduler is ZOHO is of 10 min so you cannot process your assignment logic flow before that time this is major blocker at our end Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source VR Verified Reviewer CRM consultant Education Management Used the software for: 6-12 months ### "Zoho CRM review" November 19, 2021 5.0 Pros The most powerful think in zoho crm is that it's highly custumaized Cons All features are limited and when you need to go ahead you need to integarate an other zoho product Review Source VR Verified Reviewer Western US Vice President Information Technology and Services Used the software for: 2+ years ### "Outstanding CRM...especially considering the price point" November 3, 2016 5.0 We have all of our National and International sales team members using Zoho (about 35 individuals). We've been using it for over 8 years and appreciate the additional apps, upgrades and add-ons that Zoho releases. Our primary use is specifically related to client, activity and opportunity management and tracking. We looked at many other RCM applications and Zoho was the clear choice. Pros Consistent integration of new apps. Outstanding price point, tons of functionality, intuitive and easy to learn... Cons I'd like to see tighter Outlook calendar and email integration. Review Source EC Erwan C. Technicien Internet Used the software for: 2+ years ### "Bon CRM malgré rigidité " March 11, 2023 5.0 Pros Bon CRM, fais ce qu'on lui demande avec mises à jour régulières et peu de bug Cons Manque de possibilités d'exporter les données comme les contacts mais gérable par zoho flow Review Source Michael M. Marketing Coordinator Marketing and Advertising Used the software for: 2+ years ### "Simple to use and affordable" September 2, 2023 5.0 Pros I love how simple to use Zoho has been. The interface was very easy to learn. It was very intuitive. Cons At times it seemed a little limited to customize the aesthetics of my databases when I featured them on my website. Review Source JE JJ E. CEO / Founder Media Production Used the software for: 6-12 months ### "A customizable solution for businesses looking for a low cost option." October 20, 2020 3.0 Up and down. Sometimes it works as expected, and it gives you enough flexibility to customize it to your needs. Plus, for the price, it easier on your bank account compared to others. And then, bugs start to happen, things start to break, and then all of sudden you've lost 10 hours that week trying to get your CRM working again. You're really paying for what you get with Zoho CRM. If you have a very limited budget, this CRM will be fine understanding that there will be plenty of hiccups. Otherwise, if you can afford a higher tier CRM, I'd highly recommend it. Pros The nice thing about Zoho CRM is that it can be customized to meet your business needs with a lot of hard work and special skill sets (coding, etc). In our case, we customized this application to be in sync with our order management, product supply, and delivery that gives us an all in one customer and order management solution. Cons There are a lot of small bugs, things sometimes just break, and while their support team is responsive, they aren't trained well enough to quickly help you solve problems. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Gabor H. Owner and Director Management Consulting Used the software for: 2+ years ### "Reliable CRM that grows together with your business" June 16, 2019 4.0 We tried 3 other online solutions until we found Zoho CRM, and never looked back. It grew in accuracy and variety as we grew our business. It keep up with modern trends like newsletter delivery and SEO. Pros A wide variety of features that you can opt in or out from, depending on the size and needs of your business. Cons There are lots of features that we don't need and it takes a bit of time to disable them, but that is a minor inconvenience. Review Source JK Jayash K. Director Computer Software Used the software for: 2+ years ### "Best CRM for StartUps" June 13, 2022 5.0 Good Pros Flexibility to implement CRM as our business needs. Cons Immediate Software Support is not too good but you will get your queries resolved within 2-3 days Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Already in Zoho Ecosytem and it's the ability to integrate with other Zoho Products Review Source KK Kristen K. PDG and MDG Specialist Education Management Used the software for: 1-2 years ### "Like Pinterest for Work" October 21, 2021 5.0 Great experience, helps connect employees and team, great way to share information, resources, trainings, etc. Pros Easy of use, ability to organize files and folders. Ability to share resources with teams that are out of state. Great way to connect and share ideas, and it's one place to keep all of your resources. Cons What I like least is that I receive a lot of emails indicating the status of a question or topic. The information isn't always relevant to me. Review Source BE Brooke E. founder Education Management Used the software for: 1-2 years ### "Great CRM" September 23, 2022 4.0 Once you get the system set up the way you want the reporting is freaking amazing! Pros I love the Zoho CRM is so versatile. You can customized it to do pretty much anything that you want. Cons Because it is so customizable you may need to find someone that can build out what you want. I found there isn't a lot of people who actually know how to build things out so that has been a little challenging Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) way more automations Review Source Talk to a Capterra advisor for free and get results within 15 minutes.