# Page 50 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 50 - Is Zoho CRM the right CRM solution for you? Explore 6975 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6975) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 50 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1226-1250 of 6975 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DA Deni A. CFO/Sr. Analyst Media Production Used the software for: 1-2 years ### "Not the best system out there... and customer support is pretty poor" September 7, 2017 3.0 While the application has its flaws, we have been using it for over a year and it serves its purpose. Our main concern at this point is scalability, once we increase our user base significantly. Pros The application serves its purpose, but seems to be directed to much less sophisticated users than, say, Salesforce customers. It's fairly easy to figure out the basic functions, the reports are easy to set up, and the interface is fairly fluid. Cons It isn't always easy to figure out how to implement various functions. One issue we had was with the bcc function, which was blocked by an internet security application until we figured that out. Also, customer service is really poor. We use Zoho for projects too and customer service is even worse. We've been trying to work with them to figure out an institutional authentication protocol and they are useless. Not recommended for more sophisticated users. Oh, and we had multiple billing issues until they got their act together and fixed how they were billing for numbers of users and reimbursed us for that error. Review Source Joshua D. Accountant Construction Used the software for: 1-2 years ### "Zoho CRM " January 21, 2022 4.0 Its been a very good experience which gives us a more professional look when it comes to our sales. Pros I like the Customer data and contact management, territory management, quote and order management, interaction tracking, contract management, Invoicing just to mention a few. Cons User integration with other tools for data sharing and reconciliation purposes and more details user activity reports to better track our users activity. Review Source Denys G. Head Of Sales Computer Software Used the software for: 6-12 months ### "Quite a nice clone of Salesforce and Hubspot" March 13, 2019 4.0 I've used it to create a small sales dept twice already. It's cheap and helpful if to forget about cons. In my opinion, it is rather good and competitive. Pros The most attracting in this CRM is the speed of installation. You can set up a simple sales workflow with several automatizations within 1-2 days and start using the CRM at once. It is a great choice for small-medium sales depts. Also, they've got a great email-client which allows track and interact with your leads. And finally, synchronization. Zoho allows synchronizing all its apps in one eco-system. That's really great. Cons Poor performance. It crashes something like twice a months for 15-90 minutes. Really poor support. I've ranked their support level with 2 stars. That is exactly the number of professional and helpful support agents they have (out of a dozen). Review Source VG Victor G. CEO Computer Software Used the software for: 2+ years ### "OK product for the money" July 25, 2021 3.0 Pros The major pro of Soho CRM is its price if compared to competition like Salesforce. Zoho One that we adopted last year at Zoho's recommendation is an improvement in the overall user experience if compared to Zoho CRM that we have used for over 3 years. Cons Overall user experience can benefit from some streamlining in how the user navigates the product. The custom reporting is inconsistent in its results and as such we considered it unreliable. Review Source Susan M. Business Development Manager Accounting Used the software for: Less than 6 months ### "Great little CRM" December 26, 2020 5.0 You get a lot of support getting started. I really believe they have the best system for a growing company. Pros I was a power user of SalesForce when joining the launch of this new company. I interviewed various CRM platforms and was amazed with all the bells and whistles of Zoho. A ton of integrations and customizations available too. Cons Zoho, just like SalesForce, is a bit complex to set up, but if you put in the necessary time and attention up front - you’ll have the perfect system. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Spotler CRM](https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/) Reason for choosing Zoho CRM Price, integrations, and functionality could not be beat Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) SalesForce is very expensive Review Source TB Tom B. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Amazing Software and the price point is right where it needs to be" February 23, 2022 5.0 We have been using Zoho for over 2 years and we could not live without it. Pros All of the features and functionality that comes standard with the product. Cons It is sometime hard to get customer support. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Features and functionality that Zoho offers that QB did not. Review Source MMU MD Mohin U. Manager Automotive Used the software for: 6-12 months ### "Zoho CRM is a game-changer! Its intuitive interface, powerful features, and excellent support make managing customer relationships a breeze." March 25, 2024 5.0 Its user-friendly interface, customizable features, and robust functionality for managing customer relationships effectively. However, some users have mentioned a learning curve for advanced features. Pros What I liked most about Zoho CRM is its intuitive interface, customizable features, and excellent customer support, which streamline customer relationship management effectively. Cons The learning curve for advanced features and integrations can be steep for new users. Review Source NK Nikhil K. Senior Manager Capital Markets Used the software for: 6-12 months ### "ZOHO works best for the Sales to Support of all our organization needs and processes " October 16, 2023 4.0 Pros customized integration with AD , vendors and products seamless process of defined workfloweach stage lead status update with timelines view Cons default scheduler is ZOHO is of 10 min so you cannot process your assignment logic flow before that time this is major blocker at our end Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source VR Verified Reviewer CRM consultant Education Management Used the software for: 6-12 months ### "Zoho CRM review" November 19, 2021 5.0 Pros The most powerful think in zoho crm is that it's highly custumaized Cons All features are limited and when you need to go ahead you need to integarate an other zoho product Review Source VR Verified Reviewer Western US Vice President Information Technology and Services Used the software for: 2+ years ### "Outstanding CRM...especially considering the price point" November 3, 2016 5.0 We have all of our National and International sales team members using Zoho (about 35 individuals). We've been using it for over 8 years and appreciate the additional apps, upgrades and add-ons that Zoho releases. Our primary use is specifically related to client, activity and opportunity management and tracking. We looked at many other RCM applications and Zoho was the clear choice. Pros Consistent integration of new apps. Outstanding price point, tons of functionality, intuitive and easy to learn... Cons I'd like to see tighter Outlook calendar and email integration. Review Source EC Erwan C. Technicien Internet Used the software for: 2+ years ### "Bon CRM malgré rigidité " March 11, 2023 5.0 Pros Bon CRM, fais ce qu'on lui demande avec mises à jour régulières et peu de bug Cons Manque de possibilités d'exporter les données comme les contacts mais gérable par zoho flow Review Source Michael M. Marketing Coordinator Marketing and Advertising Used the software for: 2+ years ### "Simple to use and affordable" September 2, 2023 5.0 Pros I love how simple to use Zoho has been. The interface was very easy to learn. It was very intuitive. Cons At times it seemed a little limited to customize the aesthetics of my databases when I featured them on my website. Review Source JE JJ E. CEO / Founder Media Production Used the software for: 6-12 months ### "A customizable solution for businesses looking for a low cost option." October 20, 2020 3.0 Up and down. Sometimes it works as expected, and it gives you enough flexibility to customize it to your needs. Plus, for the price, it easier on your bank account compared to others. And then, bugs start to happen, things start to break, and then all of sudden you've lost 10 hours that week trying to get your CRM working again. You're really paying for what you get with Zoho CRM. If you have a very limited budget, this CRM will be fine understanding that there will be plenty of hiccups. Otherwise, if you can afford a higher tier CRM, I'd highly recommend it. Pros The nice thing about Zoho CRM is that it can be customized to meet your business needs with a lot of hard work and special skill sets (coding, etc). In our case, we customized this application to be in sync with our order management, product supply, and delivery that gives us an all in one customer and order management solution. Cons There are a lot of small bugs, things sometimes just break, and while their support team is responsive, they aren't trained well enough to quickly help you solve problems. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Gabor H. Owner and Director Management Consulting Used the software for: 2+ years ### "Reliable CRM that grows together with your business" June 16, 2019 4.0 We tried 3 other online solutions until we found Zoho CRM, and never looked back. It grew in accuracy and variety as we grew our business. It keep up with modern trends like newsletter delivery and SEO. Pros A wide variety of features that you can opt in or out from, depending on the size and needs of your business. Cons There are lots of features that we don't need and it takes a bit of time to disable them, but that is a minor inconvenience. Review Source JK Jayash K. Director Computer Software Used the software for: 2+ years ### "Best CRM for StartUps" June 13, 2022 5.0 Good Pros Flexibility to implement CRM as our business needs. Cons Immediate Software Support is not too good but you will get your queries resolved within 2-3 days Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Already in Zoho Ecosytem and it's the ability to integrate with other Zoho Products Review Source KK Kristen K. PDG and MDG Specialist Education Management Used the software for: 1-2 years ### "Like Pinterest for Work" October 21, 2021 5.0 Great experience, helps connect employees and team, great way to share information, resources, trainings, etc. Pros Easy of use, ability to organize files and folders. Ability to share resources with teams that are out of state. Great way to connect and share ideas, and it's one place to keep all of your resources. Cons What I like least is that I receive a lot of emails indicating the status of a question or topic. The information isn't always relevant to me. Review Source BE Brooke E. founder Education Management Used the software for: 1-2 years ### "Great CRM" September 23, 2022 4.0 Once you get the system set up the way you want the reporting is freaking amazing! Pros I love the Zoho CRM is so versatile. You can customized it to do pretty much anything that you want. Cons Because it is so customizable you may need to find someone that can build out what you want. I found there isn't a lot of people who actually know how to build things out so that has been a little challenging Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) way more automations Review Source BC Benjamin C. General Manager Wholesale Used the software for: 1-2 years ### "Good CRM, but lacking intuitive features" April 10, 2024 4.0 Decent starter CRM if you're ona budget. Pros Mostly easy to use. Simple interface. Good value CRM without an outrageous upgrade fee. Good contact management. Cons Slightly lacking when it came to usability and the "fun" factor. CRMs don't have to be fun but it just feels a bit soul less compared to many others. Reason for choosing Zoho CRM Pricing was considerably better for most of the same contact management features. Review Source Dana G. Director, Customer Experience & Communication Financial Services Used the software for: 1-2 years ### "Zoho CRM - Easy to use for a small business " April 29, 2021 5.0 It’s been a good experience working with Zoho. It definitely is easier than salesforce. Pros Zoho CRM was easy to set up and continues to be easy to use. The interface is simple and easy to use. Cons I cannot think of anything negative to write in this review. We switched from Salesforce and overall, Zoho is easier to use. Switched from [Salesforce for Retail](https://www.capterra.com/p/251959/Salesforce-Retail-CRM/) Cost and ease of use. Review Source Jonathan B. President Insurance Used the software for: 2+ years ### "Zoho is fantastic" November 3, 2016 5.0 We use Zoho for marketing, sales, and all our contact management. It's easy to use, and the new 2016 update is wonderful. I really appreciate the ability to customize everything I want and need, from the fields and look to the workflow for each contact. Pros customization, automation, integration with other apps Cons in my onboarding, I found there were too many options to figure out how to implement. this is the case for any CRM, however, and I appreciated the many choices for configuration. they just took some time to figure out. Review Source RM Riyas M. Business Head Environmental Services Used the software for: 1-2 years ### "The Best CRM for Small SMEs" June 14, 2023 4.0 Pros Simplicity, Easy Tracking and Ease of Use Cons Bit Expensive. Can have a better option for Small Businesses Review Source OK Ong K. Sales agent Retail Used the software for: 1-2 years ### "Good design and updated" April 30, 2023 5.0 To generate leads when user download randomly get error Pros Updated and engage customer are tiptop also graphic design are beauty Cons significant product and Hope apps in google fix this crash many times not work properly Review Source VR Verified Reviewer KAM Staffing and Recruiting Used the software for: 6-12 months ### "Zoho CRM - Impacting relationships of Startups" September 19, 2022 5.0 Pros 1 - Easy to use 2 - 24/7 Support from Zoho 3 - Light Weight 4 - Low internet consumption Cons 1 - Harder to build 2 - Assignment rules are sometimes incorrectly applied 3 - Only experience person can build Review Source NC Neil C. Founder Photography Used the software for: 2+ years ### "Zoho was too overly complicated" December 3, 2021 4.0 It was OK, I liked it at the start of use but so many functions it become overwhelming Pros Being able to track customer interactions and report, keep contacts documented Cons It's so overly complicated and workflows difficult to create. It's a great system if you have a team to work and manage it but as a small business it's too big to be really usable easily. Reason for choosing Zoho CRM Advised to use it by a consultant Review Source VR Verified Reviewer CEO Information Services Used the software for: Less than 6 months ### "Amazing solution for our growing business" May 31, 2022 5.0 We opt to use the service after the free trial and got hooked up with range of support services for our growing SaaS solution. We are delighted to see that Supportbench is bringing new features on a periodic basis based on client feedback. Now after few months of use, Our customers know that we are responding to them and feel like their IT needs are being addressed much quicker and more precisely the very first time. Pros We found ebooks and guides very useful in setting up Zoho for our use was generally painless. One-on-one demo with Zoho help desk specialist was very helpful in addressing our needs along with various customization options. Ticket management and reporting is very handy in understanding customer issues in detail. Our customers and our support users really liked the email functionality to create and respond to tickets via email. Cons Overall Zoho provides enough tools to support our growing business! We would like see more video tutorials on their youtube channel. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.