# Page 51 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 51 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 51 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1251-1275 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dana G. Director, Customer Experience & Communication Financial Services Used the software for: 1-2 years ### "Zoho CRM - Easy to use for a small business " April 29, 2021 5.0 It’s been a good experience working with Zoho. It definitely is easier than salesforce. Pros Zoho CRM was easy to set up and continues to be easy to use. The interface is simple and easy to use. Cons I cannot think of anything negative to write in this review. We switched from Salesforce and overall, Zoho is easier to use. Switched from [Salesforce for Retail](https://www.capterra.com/p/251959/Salesforce-Retail-CRM/) Cost and ease of use. Review Source Jonathan B. President Insurance Used the software for: 2+ years ### "Zoho is fantastic" November 3, 2016 5.0 We use Zoho for marketing, sales, and all our contact management. It's easy to use, and the new 2016 update is wonderful. I really appreciate the ability to customize everything I want and need, from the fields and look to the workflow for each contact. Pros customization, automation, integration with other apps Cons in my onboarding, I found there were too many options to figure out how to implement. this is the case for any CRM, however, and I appreciated the many choices for configuration. they just took some time to figure out. Review Source RM Riyas M. Business Head Environmental Services Used the software for: 1-2 years ### "The Best CRM for Small SMEs" June 14, 2023 4.0 Pros Simplicity, Easy Tracking and Ease of Use Cons Bit Expensive. Can have a better option for Small Businesses Review Source OK Ong K. Sales agent Retail Used the software for: 1-2 years ### "Good design and updated" April 30, 2023 5.0 To generate leads when user download randomly get error Pros Updated and engage customer are tiptop also graphic design are beauty Cons significant product and Hope apps in google fix this crash many times not work properly Review Source VR Verified Reviewer KAM Staffing and Recruiting Used the software for: 6-12 months ### "Zoho CRM - Impacting relationships of Startups" September 19, 2022 5.0 Pros 1 - Easy to use 2 - 24/7 Support from Zoho 3 - Light Weight 4 - Low internet consumption Cons 1 - Harder to build 2 - Assignment rules are sometimes incorrectly applied 3 - Only experience person can build Review Source NC Neil C. Founder Photography Used the software for: 2+ years ### "Zoho was too overly complicated" December 3, 2021 4.0 It was OK, I liked it at the start of use but so many functions it become overwhelming Pros Being able to track customer interactions and report, keep contacts documented Cons It's so overly complicated and workflows difficult to create. It's a great system if you have a team to work and manage it but as a small business it's too big to be really usable easily. Reason for choosing Zoho CRM Advised to use it by a consultant Review Source VR Verified Reviewer CEO Information Services Used the software for: Less than 6 months ### "Amazing solution for our growing business" May 31, 2022 5.0 We opt to use the service after the free trial and got hooked up with range of support services for our growing SaaS solution. We are delighted to see that Supportbench is bringing new features on a periodic basis based on client feedback. Now after few months of use, Our customers know that we are responding to them and feel like their IT needs are being addressed much quicker and more precisely the very first time. Pros We found ebooks and guides very useful in setting up Zoho for our use was generally painless. One-on-one demo with Zoho help desk specialist was very helpful in addressing our needs along with various customization options. Ticket management and reporting is very handy in understanding customer issues in detail. Our customers and our support users really liked the email functionality to create and respond to tickets via email. Cons Overall Zoho provides enough tools to support our growing business! We would like see more video tutorials on their youtube channel. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Review Source Deepa K. Campaign Specialist Information Technology and Services Used the software for: 1-2 years ### "Small bussinesses should consider Zoho CRM as a top choice" May 13, 2022 3.0 Pros Zoho CRM allow us to keep all user information at one place. The platform is very simple to use and easy to understand. Zoho CRM help us to create forms, landing pages and email templates. By identifying the path that user take, we can easily create a sales funnel. Cons A very basic reporting and Analytics. Integration with other tools are very limited. Review Source Dzulani N. Junior Accountant Accounting Used the software for: Less than 6 months ### "Great CRM software for small business" October 11, 2021 5.0 Zoho has improved our sale turnaround time significantly. All leads that come our way are easily turned to a sale Pros Sales force automation, is great as it saves time for manual data entry. Leads management.. never miss out on any lead that usually convert to a sale. Cons We intergrated this software with another for Asset management, the support team was glad to help us and everything was up and running in no time Review Source João I. International Sales Manager Security and Investigations Used the software for: 1-2 years ### "Some points to improve" November 3, 2016 4.0 I often use the CRM on a daily basis, I consider it very useful and many important features for my business activity, however, some points should be improved such as: -Integration of communications made by whatsapp -Chat by people who really know the Portuguese Language -Integration with Linkedin to add prospect's profile -report of which sales contracts will generate for the year of sale and rental -direct conversion of the filled fields when designing the proposal and the opportunity Pros Complete system of commercial work analysis, as a possibility to add pictures and logos In the coud Cons Lack connectivity with other systems such as linkedin and whatsapp, Lack of operators in the chat who really know the Portuguese language Review Source VR Verified Reviewer Configuration Specialist Information Technology and Services Used the software for: 6-12 months ### "So-So CRM; Not Bad, Not Great, Not Just Right, Either" December 17, 2021 4.0 I've had an okay experience with this CRM. I think it would be good to use for small companies looking to purchase their first CRM, but it's not the best on the market. Pros It functions as a CRM and is great for companies or user bases that are looking for a starter CRM, maybe they've never used one before and need one now. It's great for storing customer data and organizing that data, but it leaves a lot to be desired in terms of customization (building custom things for it) and automation. Cons It's rather clunky to use and has a pretty steep learning curve. It's not very intuitive. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Zoho CRM's price was better at the time of the purchase decision. Review Source SP Shayne P. Owner Apparel & Fashion Used the software for: 2+ years ### "A suite of business software options" November 13, 2019 5.0 It has been very smooth and pleasant to work with at all times Pros It is great how much you get in this package. A fully featured domain email host so business emails look much more professional. And a lengthy suite of options to help\[ with business, in particular, the Zoho expense which comes with a great app to take pictures of receipts extremely quick and tabulate all expenses. The customer service has been excellent as well any issues I have come across has been dealt with in a very reasonable time frame. Loads of team communication features with the email which could prove to be highly effective to organize team efforts and arrange roles for specific emails received Cons Takes a bit of back end work to get the domain set up for email hosting and a bit of research with the knowledge base. A bit lacklustre on the design front compared to modern applications. Review Source Carlos Alberto P. Especialista de Desarrollo Used the software for: 2+ years ### "Zoho CRM provides customer management with a very important cost - value relationship" June 10, 2018 5.0 The robustness of functions offered in the administration of clients facilitates the work with all the tools it offers Pros Allows a wide range of email-based marketing tools, Innovative features of gamification, Important integration with google g suite and other products developed by zoho, The application in trial mode allows up to 10 different users Cons The automation of functions that represents one of the great advantages of using the application is only available in the professional version Review Source RMH Rosa María H. Dirección Graphic Design Used the software for: 2+ years ### "Excelente gestor de clientes" October 4, 2022 5.0 Pros Muchas y muy variadas integraciones, de fácil instalación. Cons Sería fantástica una integración directa con el sitio web. Review Source Ganesh S. GM Technical Support Retail Used the software for: 2+ years ### "ZOHO CRM a must have for amm Small business" July 27, 2018 5.0 Very satisfied with sales CRM but unhappy with ZOHO Desk Pros It is a CRM you can setup and start using. No need for a programmer to do the setup. So along as you think through the requirement is a systematic way and plan it in advance, the setting up is a breeze, well supported by their support team on chat Cons Zoho Desk which is also available is not suited for customer support activities of equipments. It is more suited for IT software, hardware firms with call center facilities Review Source Yemsi P. Planificador Territorial II Used the software for: Less than 6 months ### "A software to grow with" March 21, 2018 5.0 I like to say that the implementation of the zohocrm is the beginning of the international phase to my company with the portfolio of the last project we did, the contracts according the needs of our client, the time of execution and the invoices to be done. Also we begin to address the construction phase in the same crm software. Pros I like zohocrm implementation for our project business and this allow us to work out of our country, this aspect turn into an option for create a new way of communicate with potential and actual costumers, and that's a plus. The great thing is that we could show our work, create contracts, negotiate the scope of projects and prepare the deliver forms, with the invoices included. With the software all company can work as a team and reach the same goal, make every project within the crm software conditions. This allows us to grow in the region. Cons At the beginning of the implementation phase it was very difficult to adjust previous contract negotiation to the new contract negotiation under the crm software, it take under consideration time of execution, cost and profits. At the end we learn not only the crm software, also the process we are involved with. Review Source VR Verified Reviewer Director (A Support Functions Group of Companies) Education Management Used the software for: 2+ years ### "Powerful CRM tool for a fraction of the cost" January 22, 2018 5.0 Great price, easy to use and deploy, user friendly and scalable! Usually when something needs to be improved I usually contact their support and suggest for future upgrades. They have implemented 90% of my suggestions which is very impressive! Pros Powerful user friendly CRM tool that allows you to customize with limited IT and programing skills. Very user friendly and robust for the price. I've been using this for my small business clients for over 10 years. I LOVE IT but more importantly my clients Love ME for it! Review Source Prabhjot K. Manager Education Management Used the software for: 1-2 years ### " comprehensive set of management" September 3, 2022 5.0 Pros I am fan of this tool as it is easy to use and simple. No complexity at all. It is a platform where you can manage everything regarding your business and customer, From billing to inventory and customer desk and reporting everything are in one platform which is awesome. It can help to better plan and track the project and ensure effective communication. Zoho One provides a single solution to help manage the business. You may manage a big amount of datasets, which promotes our company. Additionally, the pricing structure of the solution aids in budget management since you must pay for users who are actually necessary for a given operation. Cons There will be times when you are unable to make a decision. When you have multiple integrations that you may or may not need but must deal with. This can wreak havoc on your overall user experience. Review Source luz mary R. teacher Marketing and Advertising Used the software for: I used a free trial ### "A solution for the success of my business" August 19, 2023 5.0 I have been impressed by the breadth and depth of features and functionality that this platform offers. From contact management to workflow automation, everything is efficiently integrated into a single platform. This has saved me time and energy as I can access all the information I need in one place. Pros What I liked the most about this platform is its comprehensive approach to customer management. From the first contact to the sale and after-sales service, this platform has provided me with all the necessary tools to keep an effective track of my clients and maximize business opportunities. Cons The initial learning curve can be a bit steep for people new to the platform. Although this platform has an intuitive interface, it may take some time to get familiar with all the features and how they are arranged. Review Source VR Verified Reviewer Director Computer & Network Security Used the software for: 2+ years ### "Excellent Product " September 22, 2022 5.0 I love the product for the features, it meets our needs for the cost. Pros The workflow process is simple and easy to use Cons Not too intuitive, needs to some learning of the various features Reason for choosing Zoho CRM We chose ZOHO because it meets our business needs and the cost was within budget Review Source KK Kameliya K. Customer Service Outsourcing/Offshoring Used the software for: 2+ years ### "Review on Zoho CRM " July 27, 2023 5.0 Pros The user-friendly interface of Zoho CRM is truly remarkable. From the moment I started exploring the platform, I immediately felt comfortable navigating through its diverse modules. Zoho CRM's true brilliance lies in its customization capabilities. The platform's impressive flexibility in adapting to our unique business processes left me amazed. Zoho CRM stands out from other solutions due to its exceptional multichannel communication capabilities. Cons I have no complaints; Zoho CRM consistently exceeds my expectations every single day. Review Source ND Nicole D. CEO Graphic Design Used the software for: 6-12 months ### "Great alternative" January 19, 2024 4.0 Overall, I liked Zoho CRM but think it needs to be a bit more popularized so that it can be more easily known and used. Pros I appreciate the price point and the flexibility of the plans that are available. I also appreciate that Zoho has a whole group of resources (such as Zoho Meeting) that can integrate reliably with one another. Cons I do find that it took me quite a while to learn how to integrate the other platforms and it's not as well known so it doesn't integrate well with my website platform. Review Source MM Megan M. Director of Operations Sporting Goods Used the software for: 6-12 months ### "Reliable and affordable CRM" February 24, 2017 4.0 We've been using Zoho CRM for almost 6 months now. The beginning was very, very rocky. It's tedious to get setup if you have no CRM experience, and while there are How-To guides out there, they aren't very in depth and didn't answer most of the questions we have. The guides cover the most obvious things you can probably figure out how to to do yourself (like adding company details). The more complicated things like setting up work flow processes, are not user friendly and don't have good enough manuals. Once you get setup and running though it's a decent CRM system, and very good for the price. I love their Sales Inbox feature and the way it separates out our salesmen's emails. We also use the Zoho CRM app on our phones and haven't been too impressed. Would love to see that upgraded and improved to better interact with the cell phones and log calls and texts. If you have Zoho Mail or any other Zoho programs already, definitely look into using Zoho CRM for your CRM needs. It's more affordable than some of the others like Salesforce, and has some good features that get the job done. Pros It ties in with our Zoho Mail, is very affordable compared to its competitors, and we love the Salesinbox feature Cons It's very difficult to setup to get it running at full functionality and the guides aren't in depth enough. The phone apps could be improved to tie in better with cell calls and texts Review Source Deepanshu G. CTO Aviation & Aerospace Used the software for: 1-2 years ### "ZOHO - A economical option for Mid sized organisation that cannot deploy salesforce or SAP" August 25, 2022 5.0 Mindblowing , Perfect for Small and Mid sized organization , and can be deployed without hiring high end technical person Pros The price , It is way to economical as compared to salesforce or SAP , that requires tons of financial input , and even after that Salesforce need expert manpower to manage and calibrate as per your organization need Cons Since I have been working as Salesforce developer as well and I am certified salesforce coach , I can say Zoho is perfect on its part , The only backslash is the community behind salesforce is much stronger than ZOHO developers and that where it need to focus on , rest it is perfert Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM I was getting what my client needs in his budget Review Source Grayson B. Social Entrepreneur Food & Beverages Used the software for: 2+ years ### "Using the CRM is very straight forward to get started and train new staff" April 28, 2018 3.0 Pros I Love the simplicity in setting up new leads. It's easy to change data entry fields for new leads to be mandatory and therefore "force" the capture of key data. Also updating leads (or accounts) with a new entry it easy! Cons There are a few limitations, such as entering info from a phone call or email on leads or accounts. There is a "work-around" but it's not iterative. Also sometimes the Support line does not help it's tough to get quick responses. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.