# Page 54 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 54 - Is Zoho CRM the right CRM solution for you? Explore 6973 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6973) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 54 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1326-1350 of 6973 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use E' Ed '. Marketing manager Publishing Used the software for: 2+ years ### "Zoho CRM+ review" January 22, 2020 5.0 The best is contacts and accounts flexibility. Also seamless integration with Zoho Finance suite, which is very good. Pros Functionality, ease of use. Lots of add-ons that help to run a business properly. Good calendar. Cons The calendar should have more features. Sales inbox is not so useful and still buggy. Zia voice needs to be developed further. Zoho Sign should be developed and integrated with more Zoho products. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Zoho CRM Flexibility and price. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Too cumbersome Review Source AP Ankit P. Councelor E-Learning Used the software for: 1-2 years ### "Best User friendly CRM" September 7, 2022 5.0 Zoho is overall a good platform i have used Pros Its very easy to use and not complicated as compare to other crms Cons Check in timings should be visible to users with the location of check-in Review Source Aníbal M. Programador Used the software for: 6-12 months ### "Zoho CRM is easy, integrated and fast a great experience for small businesses" May 17, 2018 4.0 1.- Better organization in the administration of activities. 2.- Generate graphic reports to present at meetings. 3.- Improve the monitoring of customers and suppliers. Pros To start talking about Zoho CRM would say that it is balanced and easy, it is easy to use for anyone with little knowledge, an important feature I think the control of users by roles and permissions allows to access the system safely, it is interesting to follow contact and companies, the management of suppliers facilitates communication in the daily work of the company, another point in favor are the management of tasks, events and customer service as it facilitates tracking and not forget things, is Great Reports and graphs to know the state of the business in a visual and attractive way. Cons Although there are few things that I do not like about Zoho CRM, something that should improve is the support, since it does not have 7x24 support, which makes it difficult to solve any problem at critical moments. I feel a certain distrust when thinking that so many sensitive data of my sales are on the internet, a step that I am still giving. Review Source Adarsh A. Founder Financial Services Used the software for: 1-2 years ### "easy to use CRM" February 20, 2020 4.0 Very easy to learn, Nice interface and customisable. Pros 1) Ease of use : many of our employee are very senior and don't know how to operate computer properly, but with 3 days training and 3 days practice they mastered it. 2) Synchornisation with mobile app. 3) auto call Logging Cons There are not much problems I faced using this software, but few additional feature like import from JSON is recommended. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Kapil R. Managing Director Education Management Used the software for: 2+ years ### "Must checkout Zoho" July 6, 2021 4.0 Excellent Pros Zoho is an excellent product. It offers everything to enhance your business. Cons They should offer consistent pricing in India and not peg it to USD Review Source NJ Nalika J. Assistant/Software Technician Insurance Used the software for: 1-2 years ### "Awesome integration options and cool features" October 1, 2021 5.0 This software has allowed us to have most of our company's info available in one location which saves us time in having to locate information that is readily needed. Pros I like that it has the ability to be integrated with a lot of different apps and software. Also, the platform is easy to navigate. Cons It does take some time for you to get assistance from their support team which and slow down our company's production time. Review Source Subodh S. Founder Consumer Goods Used the software for: 2+ years ### "Great for everything" April 23, 2020 5.0 Great, fantastic, very well presented. Pros Been using the app along with emails and other software for close to two years. I am amazed at the how all the applications work in a seamless manner. Very good. Cons There should be an offline option or enable a 10 minute option (while connectivity is restored) so that the work continues. Review Source Casimir C. Gestion clientèle Marketing and Advertising Used the software for: I used a free trial ### "Très bon" September 13, 2023 4.0 Un super logiciel de CRM avec des meilleures fonctionnalités et très efficace . Mon expérience a été très positive et je peux le recommander aux clients Pros Zoho CRM est un meilleur outil pour la gestion clientèle et très efficace avec une bonne qualité et des fonctionnalités innovantes. Apportant plus d'aide aux petites entreprises et permet également de créer et analyser les données . Super ✨ Cons Un très bon produit pour la gestion clientèle mais un peu coûteux pour moi . Review Source AC Almudena C. Especialista comercial Hospital & Health Care Used the software for: I used a free trial ### "Gestiona todo lo relacionado con tus clientes desde Zoho CRM" February 22, 2023 5.0 Zoho CRM se puede integrar con la mayoría de ERP's del mercado facilitando la tareas más habituales y reduciendo el tiempo que conllevan. Su equipo de soporte es muy bueno y siempre dispuesto a ayudar.Permite tener toda la gestión relacionada con tus clientes en único lugar accesible desde cualquier sitio. Pros Zoho CRM se adapta a la mayoría de las necesidades que puede tener tu empresa, y si algo no viene incluido en la versión estándar, también permite realizar personalizaciones para completar esas pequeñas cosas especificas que le pueden faltar.Con Zoho se integra con gran cantidad de herramientas empresariales (ERP's) y permite automatizar múltiples procesos reduciendo la carga de trabajo y mejorando la eficiencia,-Tengo que destacar el gran soporte técnico que tienen y que están siempre ahí para ayudarte y solucionar cualquier duda o problema que tengas Cons Aunque permite personalizaciones, en ocasiones pueden ser complejas requiriendo que sean realizadas por equipos expertos, al igual que la integración con otros softwares empresariales.Tiene muchas opciones y es muy completo, dificultando el aprendizaje de los usuarios noveles. Review Source Daniel L. Owner Business Supplies and Equipment Used the software for: I used a free trial ### "Zoho is a good solution for CRM" September 10, 2022 4.0 We are testing ZOHO to see if we want to switch from salesforce. Primary reason for switching would be that we are looking for a program that integrates better with email and text marketing programs Pros Software is easy to implement and adding your existing contacts is easy. It is also fairly robust for tracking leads. Cons Not sure that it will have all the features we need, primarily integration with other marketing programs. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Looking for more features Review Source Derek R. Territory Manager Used the software for: 1-2 years ### "Good CRM with capabilities to manage accounts, tasks, and daily work flow" March 7, 2018 4.0 Daily work flow, tracking projects, database functionality Pros Zoho CRM has an attractive look, and is fairly easy to use with a short learning curve. I can manage my daily tasks and monitor work flow. There are numerous options and ways to utilize the CRM that I have yet to explore. In other words, the options are available to help accomplish most tasks in a functional way. Cons When adding contacts to company records, some of the information does not carry over. Things can be lost or duplicated easily if not performed exactly right the first time. It is not as intuitive as I would hope. Review Source CV Craig V. General Manager Logistics and Supply Chain Used the software for: 2+ years ### "Zoho serves our company's needs" February 3, 2021 4.0 Being a service provide, Zoho provides with enough functionality to keep us on track and organized. Pros Sales pipeline works well for our needs. Cons The functionality is a bit awkward and customization is limited. Alternatives considered [Canvas](https://www.capterra.com/p/127214/CANVAS/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Cost Review Source VR Verified Reviewer Library Cataloguing Technician Used the software for: 2+ years ### "Simple and easy to use, can customize to suit your needs" April 2, 2018 4.0 Pros Good for any size department and for different types of companies. It is fast and simple to use and has a low learning curve for people of different tech capabilities. Search bar function is very helpful. Price seems reasonable. Customized experience to suit your company's needs. Cons The user interface can be spruced up a little, as it seems a little tired. Sometimes we encounter glitches while using the program. Review Source AP Astrid P. CEO Non-Profit Organization Management Used the software for: 2+ years ### "7 years + user" February 21, 2023 5.0 Very happy with Zoho CRM. I've used the product on various subscription level for my 4 businesses / organisation. Pros Very easy to setup and modify. Endless possibility. You just need to learn the basic logic and you'd be able to do the drag and drop workflow / automation setup. Cons Integration with other zoho products is a bit difficult. I think it's because they're developed or managed by different team. Review Source VR Verified Reviewer DB & SW DEV Computer & Network Security Used the software for: 1-2 years ### "A CRM on a par with more sophisticated tools" July 31, 2019 4.0 I recommend to those who want to share their work to make the team close-knit and motivated. Pros Some people use computers for complicated office work but without being able to work in teams. There are those who use computers for activities in which collaboration and interoperability, lightness, speed and effectiveness of communication and exchange in the team are primary objectives, required above all by activities in which the device used is usually a smartphone or a tablet. For all of these, Zoho CRM is an exceptional Customer Relationship Management (CRM). Its simplicity in configuration and structuring makes it easy for everyone to use, but above all useful for exchanging data and documents with profit for all staff based on carefully defined and rapid authorizations in the system itself. Cons A certain difficulty that requires knowledge of the operation of the instrument and of the system in which the CRMS is to be installed. Review Source Audric M. Owner/Founder E-Learning Used the software for: 6-12 months ### "Zoho CRM Review" December 18, 2018 5.0 Pros I liked the way that you could have a group chat, but then be able to send messages directly to individuals and then have side conversations in threads instead of cluttering the main chat. I also liked how when you are mentioned in any conversation, Zoho takes those and puts them in a separate chat just for you so you don't have to scroll through hundreds of others chat messages to find where you were mentioned. Very efficient software. Cons I didn't really like the email portion of the software, specifically the notification settings. It was hard getting notifications on my phone if I ever got a department email and would only know about it if I went into my mobile app. Maybe a glitch but never really liked that. Review Source Rodrigo Alejandro A. Sales Promoter Hospitality Used the software for: 6-12 months ### "Very Powerful CRM tool " December 15, 2021 4.0 Pros Notes, closed activities, open activities, app integration like twilio, mail integration, etc Cons Zia, Reminders alerts can be more user friendly. I Review Source AA Agnes A. Team Leader WPE Civic & Social Organization Used the software for: 2+ years ### "Zoho CRM is easy to use by every one " June 27, 2023 5.0 using the application has saved my a lot of time for me while using it Pros Zoho CRM is the best application I have ever used, it's so easy to use with a nice user interface and it allows integration with other software Cons This application does not offer integration packages on a free plan is only available for paid customers and had limited custom fields Review Source VR Verified Reviewer Head Of Customer Success Marketing and Advertising Used the software for: 2+ years ### "Zoho has a lot of features" December 3, 2019 4.0 Overall, our experience has been relatively good. Pros I'll admit, we do not use all the features that the CRM has to offer. But without Zoho, we would be chickens with our heads cut off. It is a wonderful way to stay organized and on task. Not to mention, all of your client's information is kept secure. Cons Sometimes it can be difficult to figure out how to use a feature. I think Zoho could streamline processes Reason for choosing Zoho CRM Recommended Review Source NA Nida A. Marketing Marketing and Advertising Used the software for: 1-2 years ### "Zoho Software useful for startups " May 27, 2022 4.0 It was a good software to use for startups Pros Cost efficient and performance. We wanted a software which could put everything in one place Cons The setup and ease of use. Need more knowledge base on how to use. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Reason for choosing Zoho CRM Cost and performance Review Source HP HItesh P. marketer Information Technology and Services Used the software for: 2+ years ### "Buggy Software with no ease of use and bas service. " January 6, 2020 1.0 it is an average experience. Constantly having troubles and would be migrating soon. Pros it is a simple software on the surface, if you have a small organization of 4-5 people, then it is the right tool for you, if you are looking to do serious business and have a bigger team. Please do not use this software. Cons \- Extremely Buggy Software. - most of the times things are not working and customer support are like sitting ducks with no idea about how their own product and why something is not working. - smallest of tasks become a headache. - Automation workflows are basic to say the best. - Dashboards are no as customisable as in other platforms. Reason for choosing Zoho CRM No particular reason just picked up a CRM which I thought would be a good CRM and started using it. disappointing experience to say the least Review Source JYB Jean Yves B. CTO Computer Networking Used the software for: 2+ years ### "User account" October 20, 2022 2.0 Bad experience with users belonging to difference domains.Zoho is not able to manage them Pros The CRM application is good but Zoho try to systematically sell its whole suite where the level of quality is not the same on all their module. Cons The same user cannot authentication between different domain.Once users of your organisation subscribe to ZohoOne. The whole company users have to subscribe ZohoOne either they need one app. That makes the Zoho solution too expensive Review Source Nickson M. Manager Computer Software Used the software for: 6-12 months ### "Nickson Critic" May 20, 2022 5.0 manage my list of cleints, and manage the list a possible providers my service. Pros the programm in general are good very important by his presentation for our use. Cons nothing, I think i like to use this software and I'm enjoy to work with it to manage my business. Review Source JM James M. Senior Systems Engineer Printing Used the software for: 6-12 months ### "Great functionality, compromised by a confusing interface" May 31, 2021 4.0 The free and low-cost options for Zoho CRM make it a great tool for small teams with very little risk. This low cost helps overcome the hesitation of some users related to the out-of-date user interface. Pros Zoho CRM's strongest feature has to be its strong integration with the entire Zoho suite of products. Zoho is truly an online Swiss-army-knife in that they provide so many features available within their suite. When looking at the available options and features, Zoho really holds its own compared to other SaaS (software as a service) offerings. Cons Zoho CRM is crippled by an interface that doesn't do justice to its extreme breadth of functionality. While everything is available through the interface, the menus and interfaces themselves are confusing and look dated. From an outsider's perspective, the interface appears to have been created by a development team, rather than a team dedicated to the user experience. The problem with this kind of interface is that its lack of "user-friendliness" makes it a tough sell to new users, as it just does not appear polished. Review Source AM Abraham M. Distributor of IT appliances and software Information Technology and Services Used the software for: 6-12 months ### "Zoho Feedback" August 11, 2020 5.0 At the beginning was attractive because it's in the cloud, the graphic interface helps to have a handy experience with the CRM, also it is so easy to use.... Pros It's a app easy to use, very intuitive, as long you're learning to use and invole with the tool the most you like it, It has everything to track your leads, contacts, accounts and you're able to see charts that helps how to improve the strategies focused on clients Cons it's in the cloud, you can create reports and download as a csv or excel file. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Zoho CRM For being a tool that grows, according to my needs Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.