# Page 56 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 56 - Is Zoho CRM the right CRM solution for you? Explore 6967 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6967) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 56 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1376-1400 of 6967 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard P. Développement des affaires et conseiller en affaires électroniques Internet Used the software for: 2+ years ### "Apps so Flexible ! This is Amazing" August 1, 2017 5.0 Interoperabily with other apps, such as Ring Central, Twillio for Phone Bridge, custom modubles we can build with workflows + mailparser email service Pros Wordpress integration with Gravity Form Interaction with Desk + Survey Quick to find data, filter and views Cons Need to be setup correctly at the beginning and make sure you are mapping your fields correctly. Tutorial would be more than helpfull with tricks and "How To" at the start Review Source VR Verified Reviewer Manager Insurance Used the software for: 1-2 years ### "Great CRM for businesses" June 28, 2022 5.0 Pros Zoho CRM is ideal for usage in businesses especially for sales, customer service management and marketing. Cons As of now, we are quite satisified with their services. Review Source VR Verified Reviewer ceo Information Technology and Services Used the software for: 2+ years ### "Simple to use but powerful Crm System" January 31, 2022 4.0 We use it to keep track of our contacts, files we need to share and all sales leads Pros I like the speed of the application especially since it is purely cloud based and everything is all laid out on one screen without easy eye glance without lots of scrolling. We use a lot of Zoho products and they all link together nicely and support is always at hand and they are excellent at solving any issues. Cons For my own personal preference there are too many options to choose from as we dont use a lot of the extra features which can be a bit overwhelming for new staff members but the learning curve isnt that steep. Review Source Nick H. Director Of Operations Oil & Energy Used the software for: 2+ years ### "It is okay" April 25, 2019 4.0 Pros Plug and play, with easy manipulation of the CRM content and design. Cons It feels clunky at times and limits you on what you can do with the Data. Review Source NU Naveen U. IT Education Management Used the software for: Less than 6 months ### "Unlocking Business Potential: A Comprehensive Review of Zoho CRM" November 14, 2023 4.0 This all-encompassing software aids users in enhancing customer satisfaction and increasing overall efficiency across their organization. Pros Zoho Desk effectively manages tickets, ensuring client satisfaction with their inquiries. It enhances customer engagement by simplifying communication between clients and the team, keeping them well-informed. Cons The primary drawback is its speed; there are instances of lag when utilizing all applications, and some functions are irrelevant for our company's needs. Review Source AT Alan T. Service Director Financial Services Used the software for: 1-2 years ### "A CRM that actually works how you need and want it to" July 20, 2022 5.0 In todays fast moving world, having quick and easy access to data about clients is critical and Zoho CRM provides exactly what is needed. From a global overview of all clients, to drilling down to any specific client and providing all relevant details (communication, documents, client information, etc.), Zoho CRM provides exactly what is needed to ensure smooth and practical client relationship management - exactly what a CRM is supposed to do. Pros Easy to follow communication trail. Powerful and easy to use task scheduling, including the ability to customize tasks (and reminders) as needed. Powerful customization tools and strong analytics and reporting. Cons Setup can be somewhat non intuitive without some degree of technological proficiency. Occasional glitches with some of the automation features. Review Source RF Ron F. Owner Legal Services Used the software for: Less than 6 months ### "Excellent Mobile App Experience" January 7, 2023 5.0 I am able to manage my sales prospects and contacts in a way that allows me to be effective in the field in a sales rep capacity while not chained to a desk using a full desktop browser version of the site. Pros So as a solopreneur who generally operates in a sales capacity, a robust and functional mobile app experience is critical for me. So many CRMs really drop the ball here and have an app with such reduced functionality that it's not very valuable in the field away from access to the desktop app. But Zoho has don an excellent job of maintaining a lot of functionality in the app and that was a primary consideration in my choice. Cons The deep customizability of the app is both a blessing and a curse, because there is a bit of a learning curve and upfront investment of time to get the most out of the CRM Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubspot’s mobile app wasn’t robust enough for me. Review Source Penny L. Business Owner Photography Used the software for: 2+ years ### "I love jt" February 6, 2019 5.0 Great!! Pros I use it for my email mask so that I can send and receive emails from gmail but that theh see my Zoho email address which is a company email. Also all my staff have a personalized email as well and it works great for sending the emails that come in to multiple staff members if needed Cons Sometimes it can cut off if something happens and you will not realize you’re not recieveing emails Review Source YP Yugant P. Frontend Web Developer Information Technology and Services Used the software for: 6-12 months ### "Streamlining Business Operations" March 30, 2023 5.0 Also, the software provides a robust set of tools for managing customer relationships, such as lead management, sales forecasting, and marketing automation. Pros I my point of view, Zoho CRM includes its comprehensive functionality, ease of use, and affordability. Cons sometimes, I have reported that the customer support offered by Zoho can be slow to respond, and may not always provide a satisfactory resolution to issues or concerns. Review Source AL Ashley L. General Manager Retail Used the software for: 1-2 years ### "Zoho CRM for small business" March 27, 2020 5.0 Pros I love all the apps that you can use with Zoho. The integration between all of the applications is great and provides us with our email addresses with our domain without having to purchase G-Suite for our domain. It really gives a small business the power of all the big business tools they get with G-Suite plus more. Cons It would be a little easier if the documentation directed you to use everything including Zoho CRM from the Administration Dashboard where you can access all of your Zoho apps. I didn't realize this for several months into using the product. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Pricing for just 3 users gave me the functionality we were looking for as well as the ability to have our email addresses with our website domain. Review Source Tina W. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Love Zoho ONE" March 2, 2020 5.0 Excellent. easy to chat with support and get help fast! Always professional and helpful. Pros Everything integrates and works together. Cons Wish they had their own phone system or would please integrate with google voice business phone system pretty please. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Zoho CRM Zoho One is more affordable and has more built in to help our business. Thing about ZHO is they are always rolling out updates and getting better. Review Source Vicent P. Programador Full Stack Internet Used the software for: 1-2 years ### "Zoho is simple but it is effective in controlling small things." May 15, 2018 5.0 It is a very good tool when it comes to data organization, but often it is wasting time because sometimes it shows complicated or confusing tools. Pros Very good for small companies that want to minimize their cost but with great effectiveness, Zoho provides tools to archive and sort information without much restriction, but everything stands out for something simple for companies that do not need so much complexity in administrative functions. Cons It often complicates the management in the administration tool, it becomes somewhat tangled with some functions that should be simple. Review Source VR Verified Reviewer Manager Solutions Analytics / Lead Database Developer Information Technology and Services Used the software for: 1-2 years ### "Zoho is a Great Basic CRM for Smaller Businesses, but Not So Great for Larger Companies" August 27, 2018 3.0 We were a relatively small business looking for a low-cost CRM solution, so we tried out Zoho CRM. It worked pretty well for us to start, but as we grew and wanted more robust features, we found that it was better to go with a more comprehensive CRM solution and decided to transition to SalesForce after about a year and a half. Pros Zoho is an excellent choice for companies that only need a very basic CRM to keep track of their customers and business contacts. It's much cheaper than most competitors, and is easy to use, even as a novice with no prior experience with CRM's. They offer multiple pricing levels with increased functionality, which is good because you don't have to pay for features that you may not have a need for. Cons Some of the features are lackluster, and don't work well unless you pay additional fees for a higher priced plan. It doesn't offer some of the more robust features and customization options that are available with higher-priced and more comprehensive CRM's like SalesForce. Review Source AA Ahsan A. Marketing Assistant Health, Wellness and Fitness Used the software for: 6-12 months ### "Outstanding CRM platform - very easy to use and great UX" June 11, 2022 4.0 Pros It is a very easy-to-use platform and has great capabilities around marketing automation and lead management. This platform has helped us manage all our leads to qualify for sales and marketing and conduct our campaigns based on the activities of our prospects. The pricing is great too. Cons The integration with third-party products outside of Zoho is a painful process. Other than that the CRM is one of the best in the market. Review Source VR Verified Reviewer Marketing and Communication Executive Computer Software Used the software for: 6-12 months ### "Budgeted option for small startup teams" September 28, 2021 4.0 Pros We used it for a small marketing team of 10, it was helpful in setting up customer funnels and databases. Most price efficient tool. Cons Some of its features are needlessly long, like for setting up a custom variable followup email campaign, the lead campaign manager needs to be made and its very complex process. Review Source bE bakka E. inventory officer Building Materials Used the software for: 1-2 years ### "Best tool for CRM" September 11, 2024 4.0 Pros Best CRM tool with alot of features both online and offline that has helped us organzie and manage office duties Cons support team lacks customer lanagage and tend to be tough when responding Review Source JAMES K. SENIOR EDITOR AT MEDIA MAX NETWORK LIMITED Broadcast Media Used the software for: 1-2 years ### "A Great Product for Both Small and Big Businesses" March 6, 2019 5.0 The product has maintained a good relationship between our company and our clients. Pros I like how it is easy to install and implement this product in businesses. It has improved the relationship between the business owners and their clients. It helps in tracking the client documents and storing the history of a specific client for a long time. It integrates well with other Zoho products making my roles easier in handling client's queries. Cons According to my experience with Zoho CRM i believe they have everything I need in a CRM software. Keep up the good work. Review Source NJ Nathan J. Producer/Owner Marketing and Advertising Used the software for: 2+ years ### "Zoho is solid" September 23, 2022 5.0 Amazing! Recommend them to my clients because I know that they will get a solid product Pros I have used Zoho for the past 3-5 years and I can say that they are one of the CRMs and client lead management softwares I've used. The design is simple and super easy to understand. I've used other CRMs and they feel clunky, not Zoho. I also use Zoho Mail and LOVE how easy it is to add and manage users Cons There isn't a lot that I would change or that I didn't like. Once you learn the Zoho platform, it is all super fluid and seamless Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Darrell K. BDO Accounting Used the software for: 2+ years ### "Good online service" December 4, 2019 4.0 I used Zoho CRM as a temporary transition patch when my firm was looking into alternatives to Salesforce. SF was getting too expensive. Pros I've checked out a lot of different sales tools and CRM systems. They all do basically the same thing so Zoho is a good one if you want a low/no cost online option. Cons Not much not too like for the price. You just have to take the time to learn how to navigate the menus and functions. Review Source TY Toby Y. ERP administrator Retail Used the software for: I used a free trial ### "Wonderful platform for small to medium business" November 3, 2023 5.0 Pros The user interface is friendly and easy to use. Cons will be great if there is the option allow me to pin my favourite Zoho app in the tab Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source VR Verified Reviewer COO, Executive Vice President Used the software for: 2+ years ### "Previously a SF.com user and switched to ZOHO due to overall cost and ZOHO is great!" January 12, 2018 5.0 Pros The ability to customize the software specific to our business has been extremely helpful. Cost in comparison to competitors with equivalent products is a huge benefit. Easy to use and support is quick and easy to access through chat. Cons More advanced features (such as formulas in custom fields) is a bit restricting. Formatting templates can be a bit frustrating with the current tool. Review Source Matthias K. Owner Marketing and Advertising Used the software for: 1-2 years ### "Great value for money" March 11, 2020 3.0 We can make a complete customer's journey. The first time they provide us with their information through chat. Pros The software is easy to use. Got a nice update recently. Integrates pretty good with other software like sales iq. Cons We where missing some settings the time we implented zoho crm. We must say over the last months they provided new settings and features. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Pricing Review Source saif R. Social Media Marketing Manager Textiles Used the software for: 6-12 months ### "The best customization and integrated Customer Management Tool !" June 19, 2021 5.0 I highly recommend this software If you are a startup organization then choose to store your customer's data with zoho.Its AI tool is very helpful to customiza and manage my data.overall quality of the software is good.I think the user interface should be more precise and user-friendly. Pros zoho CRM is not the expensive tool like other famous CRM.Its automated configuration is very powerfull. This CRM has the ability to do lot of tasks at one time.its email services and notifications are great.We can access it anywhere with our mobile phones. Cons overall performance is good but I think its user interface is not quite easy to understand quickly. Review Source Roni E. Asset Manager Financial Services Used the software for: 2+ years ### "Great CRM that is cost affective" April 3, 2021 5.0 Pros Very easy to use and great fo folks who have large contact base. Cons Nothing to speak of it is simple and easy to use. Review Source AH Abdul H. Project Coordinator Renewables & Environment Used the software for: Less than 6 months ### "Best CRM for an small company" August 19, 2021 5.0 Overall it's better than other CRMs and we recently shifted to this platform. Pros It's user-friendly for a small company and allows to store and manage clients' profiles. It's an affordable CRM compared with other CRMs. Cons It has so many features but for each feature, you have to use a separate web link, Like the Zoho sign, Zoho projects. Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Zoho has more features. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.