# Page 57 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 57 - Is Zoho CRM the right CRM solution for you? Explore 6977 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6977) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 57 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1401-1425 of 6977 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jim C. Managing Partner Used the software for: 2+ years ### "A poor man's SalesForce a great CRM for small business " April 14, 2018 5.0 Pros Compared with many other CRM options and it is tremendous value for the functionality. Easy to maintain sales and prospecting activity, synchronize with Outlook email, and organize my prospects into groups. Cons Has more functionality then I can even get to so I'm probably underutilizing the tool. Would like an easier way to synchronize LinkedIn profile with Zoho user database. Review Source CB Chris B. Owner Photography Used the software for: 2+ years ### "Zoho CRM Review" January 21, 2019 4.0 Time savings: Once you put the time into customizing to fit your business needs and goals you can really save yourself time and energy to mass email, update records and stay on top of transactions and past correspondence. Email customer service is quick, which is great. Pros Makes working and logging business transitions and correspondence a breeze. Love the custom fields you can enter and the ability to have a team members interact live together with the data. I use the webforms for lead capture and the Sales IQ is pretty neat. Cons I really wish the look of the webform has more HTML5 customization. I do recode the form to match the look and feel of my website so it interacts better as a responsive webpage. Their online support documentation is a bit confusing and you often outdated compared to the system upgrades. Review Source RT Robin T. Marketer Marketing and Advertising Used the software for: Less than 6 months ### "Great tool, but lacks in implementing Wix" June 28, 2021 3.0 Pros It has great functionality and is a real competitor to overpriced CRM-systems. But that also comes with a downside in creativity and ability to customize the system. Cons The implementation isn't really 2021 anymore. It is quite outdated and support of the newest systems/integrations isn't possible. A real loss. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Review Source Nikhil T. Sales Manager Marketing and Advertising Used the software for: 2+ years ### "Workhorse" November 18, 2019 5.0 Pros I like the fact that its so easily integratable and user-friendly Cons Sadly the interface isn't as simplified as it could be , but its alright. Review Source VR Verified Reviewer Office Manager Computer Software Used the software for: 6-12 months ### "A decent basic CRM for small businesses" May 21, 2019 3.0 Pros \- Price is awesome - Creating quotes is easy, but it would be nice to have this option be a bit more customizable - App is great and very user-friendly - Tracking all contacts and leads is very easy, nice to be able to see where we are in our sales funnel at any time - Reporting for sales IQ is great - Integration with social media is useful and flawless. It's helpful to see where leads originated from Cons \- Having to enter your data manually in the setup is very annoying. It would make sense if there were an Excel batch importing option - UI is a bit dated - Difficult to make changes to the system without assistance - No IMAP support for add-on email accounts, only POP is supported Review Source AS Abdulrahman S. Dr Hospital & Health Care Used the software for: 6-12 months ### "Zoho CRM" November 24, 2023 5.0 Very good with simplicity and good quality Pros Easyness rapidity trustfullnessan and simpilicity Cons I like all easiness simplicity rapidity and trustfullness Review Source Jahanzeb H. Deputy Manager Consumer Electronics Used the software for: 6-12 months ### "Economical CRM Tool" September 25, 2020 4.0 It has good features in the given price range and overall I am very satisfied with it. Pros Well, the first thing I liked about this CRM application is that it has very economical pricing as compare to other CRM applications available online. It also has all the necessary CRM functions and can easily integrate with other required applications. Cons They can add some more useful add-on and can also allow flexibility for more customization. Also, sometimes synchronization with other related applications create problem. Review Source Pedro A. Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Zoho CRM, a reasonable option for small businesses " August 2, 2022 4.0 Zoho is a great CRM if you are willing to put in the time to learn each of its features. Pros Zoho has an amazing variety of tools that aid you in the lead capture process, it offers competent solutions for both marketing and comercial needs. Cons Zoho can be a little intricate to learn, in comparison to other CRM's. In my opinion, this consumes time unnecessarily. It is finally an issue of productivity. Review Source VR Verified Reviewer Franchise Network Development Coordinator Printing Used the software for: 2+ years ### "Solid CRM Software" December 28, 2018 5.0 Pros Zoho has powerful uploading features and a makes it very easy to customize and edit email templates. Cons I used this software for Franchise Sales, which has a very unique set of processes and "pipeline". Other CRM options like FranConnect give you far more control over customizing different stages in the sales process. Zoho lacks the ability to automate responses, like texting. Review Source KS Karl S. Developer Information Technology and Services Used the software for: 2+ years ### "Easiest of all CRM's" January 23, 2019 5.0 Very good and very easy, especially compared to other FREE versions. Zoho is always my "go to" CRM platform. Pros I have used or tried most of the CRM systems and I would recommend Zoho to both beginners and professionals. They have something for everyone ranging from the FREE version (up to 3 users) to the paid subscriptions. Very clean design and well organized with tons of integrations. Cons They cut back on their FREE edition which used to be up to 10 users however this is very typical as the company grows. Also, the email integration for custom domains is a bit tricky if you are not tech savvy. It is very easy to send emails within the CRM with a single confirmation, but connecting your custom domain is a bit more difficult so I would not recommend using as your "email client". Review Source KJ P. Official Member of Forbes Agency Council Marketing and Advertising Used the software for: 2+ years ### "Good but not great" December 19, 2018 4.0 Overall it was a good software system to start organizing and planning my business in a more structured manner. Pros Flexibility—Zoho lets you do what you want and stays out of your way. Let structure and more customizable than other CRM system—reminds more more of an ERP than a CRM in a lot of ways. Cons Design and UX are not up to par with the leading competitors in CRM. Feels a bit like a legacy platform. Review Source RG Raviteja G. Product manager Education Management Used the software for: 1-2 years ### "Seemless sales process for everyone " November 8, 2022 4.0 Pros 1\. We use auto record calling software which can be accessed with deep integration seemlessly2. Mobile app made accessing the sales data at our convenience 3. Setting up multiple users, sales process cycles hasslefree Cons 1\. UI can be improved with better colours2. Sometimes it takes time to load the previous recordings3. It logsout automatically sometimes Review Source CV Chirag V. Senior Systems Engineer Information Technology and Services Used the software for: 2+ years ### "Must use this service. " June 18, 2022 4.0 It's better than other softwares I have used but still lags some functionality Pros Easy invoice making, sales and payments tracking service/software. Cons Some features are either missing or difficult to apply. Sometimes it gets very messy to find a simple function. Review Source Lori B. Small Business Creative Consultant Used the software for: 1-2 years ### "Zoho is overall easy to use and an efficient way to get business emails for a company." May 3, 2018 4.0 The ease of setting up company emails! Pros I love that I can have my business email and add other business emails under my same domain to my account. It makes it easier as my company continues to expand to add my employees to my system with each of their own unique domain names. Cons The thing I like least about ZoHo is how it organizes the inbox. Lots of emails go to the "unread" folder rather than the inbox. I would prefer if all of the emails went into the inbox, rather then funneling them into a subcategory without consulting me first. Review Source Douglas C. Owner/CEO Insurance Used the software for: 1-2 years ### "My experience with ZOHO CRM" November 3, 2016 5.0 I am very happy with ZOHO as my CRM. I looked at many CRM's before landing on ZOHO and I found ZOHO relatively easy to use. I have also found that the Customer service and support is very helpful and quick to respond to questions and/or concerns. Pros Quick and easy transitions between links Customization Information on a single page Emails from the contacts (this is very important) Timely updates Reports Cons Mail Merge is not as easy to use Loss of calendar data after time and no where to change that a bit cumbersome process of adding documents to the contacts page for storage Review Source CC Cory C. Marketing Director Retail Used the software for: 2+ years ### "Best option for a small business" September 12, 2018 5.0 In a job where we send thousands of emails daily and keep in constant contact with accounts and clients, big and small, it is nice to have such a valuable interface that organizes it all into concise and useable info. Pros If you dont have in house team that develops your email accounts, this is the best option out there. My company is 200+ employees and this is what we use exclusively. It is easy to use and the visibility for all parties make it very simple and straight forward. The best features are the ability to manage your accounts, or clients, and have all information stored in central location so anyone who connects with those accounts is able to have full visibility. Cons Sometimes it crashes which is frustrating and software will be down for an hour or two, but seems to be pretty reliable overall Review Source Alyson R. Senior Sales Analyst Consumer Goods Used the software for: 1-2 years ### "Best Kept Secret!" March 7, 2022 4.0 Pros The Zoho suite of applications is so useful and is not widely known about in my industry. Zoho offers all business management needs at a low cost. The Zoho team is constantly improving their offerings. Cons Because Zoho is not widely used, somethings there is a lack of understanding of how to use their systems and/or a lack of seamless integrations. The user interface is a little bit dated as well but it seems like they make frequent improvements. Review Source DP Derek P. Co-Founder Marketing and Advertising Used the software for: 6-12 months ### "All you want - and a lot more" May 14, 2020 5.0 Really easy to use. When used as part of Zoho One the scale of the product may be be a bit daunting at first as there is so much available but this is soon overcome and it is a world class product. I lover not having to integrate various plug-ins as everything is available on one platform. Pros is not overly complicated and it is really easy to get going. It has all of the critical features required of a CRM at a really affordable price and integrates with most third social media software. When used as part of Zoho One is has to be the most comprehensive solution available to SMMEs . Cons As previous Sharpspring users some of the higher end features are lacking but for the price and what is available is more than adequate for a smaller business. Review Source PP Prerna P. Specialist Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "Client management in one place" July 28, 2022 4.0 is an extremely helpful tool to keep all your customer information in place. It made my life so easy. Pros It was user friendly. It gave me space to save and share all the information about my client with my co-workers. It keeps track of all the details related to my client. Cons I liked the software and I will recommend it to anyone. Review Source Faith T. Digital Content and Community Manager Retail Used the software for: 1-2 years ### "Zoho CRM for Ecommerce" August 27, 2019 5.0 It is a very effective platform as it enables us to access everything across on one platform as it can be integrated with Zoho suite Pros It allows us to manager our daily sales tasks on one platform and allows our company to manage customer accounts by enabling us to monitor all customer accounts from a shared database. It also allows us to link to our products/services via Social media pages to our customers. Cons lacks some feature sets that are found in competitor products. It also lacks meaningful integration among the features that it offers. Review Source AG Adeena G. Assistant director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Customizable " October 30, 2023 5.0 It was okay. Just didn’t fit do our company. Pros I liked how easy it was to import all our data from excel when we merged over Cons I did not like how it creates duplicates. I also didn’t like the dashboard set up Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Zoho CRM It seemed like a better option due to it being customizable Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) We wanted to be able to do reporting easier Review Source HT Handyman T. Tim Construction Used the software for: Less than 6 months ### "The real Zoho" May 4, 2019 3.0 All of 2019 has been an effort to change my company dynamics. I formed an LLC with partners,changed bank institutions,as well as made an effort to try automate my business in every way possible. Along the way I have been on this and other sites looking for software solutions to help me achieve my goals. Searching booking software,CRM,bookkeeping,app building software Zoho is always there and of coarse I signed up for their many free trials. Early on I learned that Zoho has separate departments for each product as well as separate departments for groups of products as well as separate departments within the products themselves. With that being said has an onboarding department,billing,support, and probably more. I purchased CRM through Zoho One who also has their on set of departments. CRM also relies on information from other products like Zoho Books who again has their own independent departments. What all this means is if you have a problem you can find yourself in dialog with 9 or more different departments that do not communicate. To make the situation worse all communication goes into a call center and creates a new ticket that based on mailtracker software goes unanswered for 5 or 6 hours to be opened by a new representative and responded to with form letters with links to self service help. I like Zoho products and the price can not be beat but if you can't get the software to actually function properly it is not worth having. Pros Zoho has a lot to offer at a very affordable price. The apps are well organized and pretty easy to use. Cons The support is awful. As an American being a India based company the language barrier ads to the lack of continuity of Zoho is a whole and the ability to address issues. Review Source Gabriel S. QA Legal And Complliance Logistics and Supply Chain Used the software for: 1-2 years ### "Cosas que me gustan de Zoho" September 14, 2022 5.0 En general es muy buena herramienta para almacenar información y poder tener un contro sobre los archivos que tenemos Pros La integración que te permite zoho es muy buena ya que puedes alimentar tablas de excel y complementar con otros programas Cons Se bloquean los usuarios a ciertas vistas y no permite modificar al espectador Switched from [Kissflow](https://www.capterra.com/p/149470/KiSSFLOW/) Por la facilidad de la integración Review Source MC Marco C. International Sales Marketing and Advertising Used the software for: 2+ years ### "Marco's review" August 17, 2023 4.0 Pros The free version already allows you to use the basic functions and start developing your sales strategy Cons Sometimes hard to find where to configure certain functions Review Source AMM Anna Mae M. Director Retail Used the software for: 2+ years ### "Zoho - good for a start-up company" September 8, 2022 5.0 This is good tool for a start up company especially when building your leads and efficiently following it up. Pros The lead management and tracking of leads helps us sales people to be efficient. I also used this for website or one page brochure and it is super cool! Cons Our accounts is having problem with this a lot as some functions needed by accounts are not there. I hope it can add more features. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.