# Page 57 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 57 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 57 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1401-1425 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Roni E. Asset Manager Financial Services Used the software for: 2+ years ### "Great CRM that is cost affective" April 3, 2021 5.0 Pros Very easy to use and great fo folks who have large contact base. Cons Nothing to speak of it is simple and easy to use. Review Source AH Abdul H. Project Coordinator Renewables & Environment Used the software for: Less than 6 months ### "Best CRM for an small company" August 19, 2021 5.0 Overall it's better than other CRMs and we recently shifted to this platform. Pros It's user-friendly for a small company and allows to store and manage clients' profiles. It's an affordable CRM compared with other CRMs. Cons It has so many features but for each feature, you have to use a separate web link, Like the Zoho sign, Zoho projects. Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Zoho has more features. Review Source VR Verified Reviewer Director of Operations, Canada Hospital & Health Care Used the software for: 1-2 years ### "Zoho CRM is a fully customizable and intuitive software with a reasonable pricepoint." August 1, 2018 4.0 Pros Friendly, intuitive user interface. Incredible customizability of modules, especially with the paid subscription levels. Syncs with Google Calendar to easily keep track of scheduled calls and appointments. Good capacity for integration with other softwares. Excellent database of support documentation. Cons Extensive module customization required to make it function in a non-profit capacity, which in turn requires a substantial time commitment to configure. A well-designed module for tracking income by donor/client would be an asset. Review Source Mohamed E. Junior Partner Outsourcing/Offshoring Used the software for: I used a free trial ### "A system that is great for those who want to spare their costs" March 14, 2023 5.0 Pros Zoho has done alot of improvements recently on the ease of use of their products Cons Its a massive system with alot of parts, so it can be daunting to setup Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Review Source AB Aliaksandr B. Marketing Expert Marketing and Advertising Used the software for: Less than 6 months ### "A good tool for a medium and big companies" January 31, 2021 4.0 I was glad to work with Zoho CRM. This is absolutely great CRM for a medium and big companies. One of the best clients cards, easy integrations and great solution for sales and marketing. The only reason why am I topped using this CRM is the price and important features in plans with the minimum price per user 30+ euro. Pros Great support, good UI and quality of features Cons Only price. It is expensive for a small companies. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing Zoho CRM Because of the great feedback from my colleagues and clients. And also for the better features list. Review Source TR Tehya R. Tax preparer Accounting Used the software for: 1-2 years ### "Zoho to go!" July 21, 2022 5.0 Zoho has improved and streamlined client to firm contact. Gives us the ability to easily message client fast and after hours. Pros At my firm, we use it primarily for client contact. I love the off hours feature that let's us use auto answer feature to engage with clients even if the office is closed. Cons Sometimes the loading is a little slow but is generally when we've been contacted by multiple people all at once. Review Source RR Rajender R. Technical IT recruiter Human Resources Used the software for: 1-2 years ### "Amazing one platform solution in Market, Zoho makes it possible" April 4, 2022 5.0 My over all experience was nice so far, as an executive, and I would like to recommend everyone please use Zoho CRM once. Pros First of all its free, ZOHO tracks my emails and my daily routine task management, and I can see my potential sales pipeline on one platform Cons Nothing so far, Zoho CRM is helping me a lot. Review Source Jim C. Managing Partner Used the software for: 2+ years ### "A poor man's SalesForce a great CRM for small business " April 14, 2018 5.0 Pros Compared with many other CRM options and it is tremendous value for the functionality. Easy to maintain sales and prospecting activity, synchronize with Outlook email, and organize my prospects into groups. Cons Has more functionality then I can even get to so I'm probably underutilizing the tool. Would like an easier way to synchronize LinkedIn profile with Zoho user database. Review Source CB Chris B. Owner Photography Used the software for: 2+ years ### "Zoho CRM Review" January 21, 2019 4.0 Time savings: Once you put the time into customizing to fit your business needs and goals you can really save yourself time and energy to mass email, update records and stay on top of transactions and past correspondence. Email customer service is quick, which is great. Pros Makes working and logging business transitions and correspondence a breeze. Love the custom fields you can enter and the ability to have a team members interact live together with the data. I use the webforms for lead capture and the Sales IQ is pretty neat. Cons I really wish the look of the webform has more HTML5 customization. I do recode the form to match the look and feel of my website so it interacts better as a responsive webpage. Their online support documentation is a bit confusing and you often outdated compared to the system upgrades. Review Source RT Robin T. Marketer Marketing and Advertising Used the software for: Less than 6 months ### "Great tool, but lacks in implementing Wix" June 28, 2021 3.0 Pros It has great functionality and is a real competitor to overpriced CRM-systems. But that also comes with a downside in creativity and ability to customize the system. Cons The implementation isn't really 2021 anymore. It is quite outdated and support of the newest systems/integrations isn't possible. A real loss. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Review Source Nikhil T. Sales Manager Marketing and Advertising Used the software for: 2+ years ### "Workhorse" November 18, 2019 5.0 Pros I like the fact that its so easily integratable and user-friendly Cons Sadly the interface isn't as simplified as it could be , but its alright. Review Source VR Verified Reviewer Office Manager Computer Software Used the software for: 6-12 months ### "A decent basic CRM for small businesses" May 21, 2019 3.0 Pros \- Price is awesome - Creating quotes is easy, but it would be nice to have this option be a bit more customizable - App is great and very user-friendly - Tracking all contacts and leads is very easy, nice to be able to see where we are in our sales funnel at any time - Reporting for sales IQ is great - Integration with social media is useful and flawless. It's helpful to see where leads originated from Cons \- Having to enter your data manually in the setup is very annoying. It would make sense if there were an Excel batch importing option - UI is a bit dated - Difficult to make changes to the system without assistance - No IMAP support for add-on email accounts, only POP is supported Review Source AS Abdulrahman S. Dr Hospital & Health Care Used the software for: 6-12 months ### "Zoho CRM" November 24, 2023 5.0 Very good with simplicity and good quality Pros Easyness rapidity trustfullnessan and simpilicity Cons I like all easiness simplicity rapidity and trustfullness Review Source Jahanzeb H. Deputy Manager Consumer Electronics Used the software for: 6-12 months ### "Economical CRM Tool" September 25, 2020 4.0 It has good features in the given price range and overall I am very satisfied with it. Pros Well, the first thing I liked about this CRM application is that it has very economical pricing as compare to other CRM applications available online. It also has all the necessary CRM functions and can easily integrate with other required applications. Cons They can add some more useful add-on and can also allow flexibility for more customization. Also, sometimes synchronization with other related applications create problem. Review Source Pedro A. Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "Zoho CRM, a reasonable option for small businesses " August 2, 2022 4.0 Zoho is a great CRM if you are willing to put in the time to learn each of its features. Pros Zoho has an amazing variety of tools that aid you in the lead capture process, it offers competent solutions for both marketing and comercial needs. Cons Zoho can be a little intricate to learn, in comparison to other CRM's. In my opinion, this consumes time unnecessarily. It is finally an issue of productivity. Review Source VR Verified Reviewer Franchise Network Development Coordinator Printing Used the software for: 2+ years ### "Solid CRM Software" December 28, 2018 5.0 Pros Zoho has powerful uploading features and a makes it very easy to customize and edit email templates. Cons I used this software for Franchise Sales, which has a very unique set of processes and "pipeline". Other CRM options like FranConnect give you far more control over customizing different stages in the sales process. Zoho lacks the ability to automate responses, like texting. Review Source KS Karl S. Developer Information Technology and Services Used the software for: 2+ years ### "Easiest of all CRM's" January 23, 2019 5.0 Very good and very easy, especially compared to other FREE versions. Zoho is always my "go to" CRM platform. Pros I have used or tried most of the CRM systems and I would recommend Zoho to both beginners and professionals. They have something for everyone ranging from the FREE version (up to 3 users) to the paid subscriptions. Very clean design and well organized with tons of integrations. Cons They cut back on their FREE edition which used to be up to 10 users however this is very typical as the company grows. Also, the email integration for custom domains is a bit tricky if you are not tech savvy. It is very easy to send emails within the CRM with a single confirmation, but connecting your custom domain is a bit more difficult so I would not recommend using as your "email client". Review Source KJ P. Official Member of Forbes Agency Council Marketing and Advertising Used the software for: 2+ years ### "Good but not great" December 19, 2018 4.0 Overall it was a good software system to start organizing and planning my business in a more structured manner. Pros Flexibility—Zoho lets you do what you want and stays out of your way. Let structure and more customizable than other CRM system—reminds more more of an ERP than a CRM in a lot of ways. Cons Design and UX are not up to par with the leading competitors in CRM. Feels a bit like a legacy platform. Review Source RG Raviteja G. Product manager Education Management Used the software for: 1-2 years ### "Seemless sales process for everyone " November 8, 2022 4.0 Pros 1\. We use auto record calling software which can be accessed with deep integration seemlessly2. Mobile app made accessing the sales data at our convenience 3. Setting up multiple users, sales process cycles hasslefree Cons 1\. UI can be improved with better colours2. Sometimes it takes time to load the previous recordings3. It logsout automatically sometimes Review Source CV Chirag V. Senior Systems Engineer Information Technology and Services Used the software for: 2+ years ### "Must use this service. " June 18, 2022 4.0 It's better than other softwares I have used but still lags some functionality Pros Easy invoice making, sales and payments tracking service/software. Cons Some features are either missing or difficult to apply. Sometimes it gets very messy to find a simple function. Review Source Lori B. Small Business Creative Consultant Used the software for: 1-2 years ### "Zoho is overall easy to use and an efficient way to get business emails for a company." May 3, 2018 4.0 The ease of setting up company emails! Pros I love that I can have my business email and add other business emails under my same domain to my account. It makes it easier as my company continues to expand to add my employees to my system with each of their own unique domain names. Cons The thing I like least about ZoHo is how it organizes the inbox. Lots of emails go to the "unread" folder rather than the inbox. I would prefer if all of the emails went into the inbox, rather then funneling them into a subcategory without consulting me first. Review Source Douglas C. Owner/CEO Insurance Used the software for: 1-2 years ### "My experience with ZOHO CRM" November 3, 2016 5.0 I am very happy with ZOHO as my CRM. I looked at many CRM's before landing on ZOHO and I found ZOHO relatively easy to use. I have also found that the Customer service and support is very helpful and quick to respond to questions and/or concerns. Pros Quick and easy transitions between links Customization Information on a single page Emails from the contacts (this is very important) Timely updates Reports Cons Mail Merge is not as easy to use Loss of calendar data after time and no where to change that a bit cumbersome process of adding documents to the contacts page for storage Review Source CC Cory C. Marketing Director Retail Used the software for: 2+ years ### "Best option for a small business" September 12, 2018 5.0 In a job where we send thousands of emails daily and keep in constant contact with accounts and clients, big and small, it is nice to have such a valuable interface that organizes it all into concise and useable info. Pros If you dont have in house team that develops your email accounts, this is the best option out there. My company is 200+ employees and this is what we use exclusively. It is easy to use and the visibility for all parties make it very simple and straight forward. The best features are the ability to manage your accounts, or clients, and have all information stored in central location so anyone who connects with those accounts is able to have full visibility. Cons Sometimes it crashes which is frustrating and software will be down for an hour or two, but seems to be pretty reliable overall Review Source Alyson R. Senior Sales Analyst Consumer Goods Used the software for: 1-2 years ### "Best Kept Secret!" March 7, 2022 4.0 Pros The Zoho suite of applications is so useful and is not widely known about in my industry. Zoho offers all business management needs at a low cost. The Zoho team is constantly improving their offerings. Cons Because Zoho is not widely used, somethings there is a lack of understanding of how to use their systems and/or a lack of seamless integrations. The user interface is a little bit dated as well but it seems like they make frequent improvements. Review Source DP Derek P. Co-Founder Marketing and Advertising Used the software for: 6-12 months ### "All you want - and a lot more" May 14, 2020 5.0 Really easy to use. When used as part of Zoho One the scale of the product may be be a bit daunting at first as there is so much available but this is soon overcome and it is a world class product. I lover not having to integrate various plug-ins as everything is available on one platform. Pros Zoho CRM is not overly complicated and it is really easy to get going. It has all of the critical features required of a CRM at a really affordable price and integrates with most third social media software. When used as part of Zoho One is has to be the most comprehensive solution available to SMMEs . Cons As previous Sharpspring users some of the higher end features are lacking but for the price and what is available Zoho CRM is more than adequate for a smaller business. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.