# Page 6 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Zoho CRM the right CRM solution for you? Explore 6972 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6972) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 6 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 126-150 of 6972 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RV Ravi V. Director Architecture & Planning Used the software for: 1-2 years ### "User Friendly" February 22, 2025 5.0 Pros Amazing CRM Software for Social Media, Thanks! Cons Difficulty to understand sometimes!. Or else its good Review Source CL Charles L. Account Executive Retail Used the software for: 6-12 months ### "Zoho Strategic Partner For Our CRM" November 13, 2024 5.0 Still learning details, but seems to be robust in nature. Pros Very detail oriented and somewhat easy to navigate. Cons All information is convoluted and spread out in different account levels. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Changed companies and started using ZOHO. Review Source naomi K. cee Telecommunications Used the software for: 1-2 years ### "My Joyful Journey with Zoho CRM" October 1, 2024 5.0 My overall experience with Zoho CRM has been incredibly positive! I love how it empowers me to manage customer relationships effectively with its customizable features and intuitive interface. It feels great to have everything I need in one place, from tracking leads to automating follow-ups. Pros Zoho help me streamline repetitive tasks like lead assignments and follow-ups, which not only saves me time but also ensures that no customer inquiries fall through the cracks. Overall, it’s making our customer experience so much smoother and more responsive, and I couldn’t be happier! Cons I’ve noticed that some of the reporting features could be more intuitive. While they do provide valuable insights, creating specific reports can be a bit cumbersome, requiring more steps than I’d prefer. Review Source SZ Sara Z. Executive Assistant Law Practice Used the software for: 1-2 years ### "Great for productivity" November 1, 2024 5.0 Great experience overall, has boosted productivity tremendously within the team Pros Being able to essentially automate anything and customize it to our liking Cons Updates take a very long time, some features have been requested for years and still not available. Switched from [Act!](https://www.capterra.com/p/175860/Act/) Previous CRM was very outdated, no new updates/features. Loading took a very long time, and it crashed daily. There were long periods where we couldn't even use it. We had to switch Review Source DG David G. Head of Commercial Growth and Partnerships Marketing and Advertising Used the software for: Less than 6 months ### "A great start up CRM" November 18, 2024 4.0 The tool helps you store and streamline sales material and taks. Generally a good overall experience of using this platform in comparison to major market alternatives with heavy license fees Pros A leading choice in the customer relationship management sector, particularly for small to mid-sized businesses. Known for offering a comprehensive set of features at competitive prices, this CRM delivers enterprise-level capabilities while maintaining accessibility for businesses with smaller budgets. Cons While Zoho CRM’s extensive features are a strength, they can be seen as a drawback for businesses that only need basic CRM functionality. The sheer number of options can sometimes be excessive, leading to features going unused or confusing users who don’t need advanced capabilities. Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Old version of Msoft Dynamics which has limited customisation, integration capabilities and scheduling Review Source OP Orla P. Head of Sales Telecommunications Used the software for: 2+ years ### "Flexible and Powerful CRM with Room for Smoother Usability" October 31, 2024 3.0 Zoho CRM offers a comprehensive and flexible platform with powerful customization options. However, its steep learning curve and occasional performance issues can create initial challenges for new users, particularly those without prior CRM experience. Pros It's easy to customize and quite affordable. Their integrations are quite good also Cons Their customer support isn't always great and is limited and takes some time to learn Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM It was more affordable than the other tools out there Review Source VR Verified Reviewer IT director Marketing and Advertising Used the software for: 2+ years ### "Good system but lots of settings " September 18, 2024 4.0 overall experience was so is better than the system that you have before. Lots of options and settings and we can bring all our contact information and client accounts and deals and quotes and also report from one system and the whole company can access it all at once and so we don’t lose any information anymore. That helped with not using paper anymore and bringing out the first 21st century, especially with digital signing contract and automatic notification when contacts are signed. Pros zoho crm is a great platform to bring all digital contracts that we have for our company together. We don’t need to use any paper anymore and have all our customer information in one system. Cons sometimes settings are very hidden, and some automations are not very self explaining. The design is not as modern as other platforms. Review Source Marvin D. owner Design Used the software for: 1-2 years ### "ZOHO - a solid CRM" September 27, 2024 5.0 Real good - they have a ton of business apps and webware - check them out - you might find something great and lower pricing than the market leaders. Pros easy to use and HUGE value for the money Cons can be clunky - could use better data tools - but they are consistent in upgrading the platform Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM price - zoho a better value - can do anything sforce can. Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) better pricing - crm is crm zoho does what i need it to Review Source VR Verified Reviewer Senior Software Developer Information Technology and Services Used the software for: 1-2 years ### "Affordable and Feature-Packed Solution " November 22, 2024 5.0 My experience with Zoho is quite wonderful till now. I am using it in my current project. It gives a lot of tools to manage a project better. Pros Zoho provides a lot of tools like CRM, Project management and more. It makes a project development easy for a team. It is a cost effective solution for users compare to compitors. Cons I didn't have any cons for Zoho right now. Review Source PG Praveen G. Assistant manager Shipbuilding Used the software for: 2+ years ### "Zoho CRM review " November 15, 2024 5.0 Pros Zoho CRM offers competitive pricing and a free plan for small businesses or startups. Cons While Zoho CRM integrates with many tools, setting up and maintaining these integrations can sometimes be tricky or unreliable Review Source KV Kibamba V. Radio Presenter Broadcast Media Used the software for: 1-2 years ### "My day to day usage with Zoho CRM" November 21, 2024 5.0 Pros I like it’s intuitive interface that has helped us to manage leads, sales and contacts processes efficiently. Also it’s customer support is the best. Cons Personally I didn’t find any downside, it’s simply the best. Review Source HL Harsh L. Software Developer Computer Software Used the software for: Less than 6 months ### "Navigate Sales through the best Zoho CRM " February 9, 2025 5.0 Overall, Zoho CRM gives a robust and customizable solution for managing customer relationships, with great automation features. Pros Zoho CRM is a powerful automation tool, making it easy to streamline sales processes. It also helps in improving decision-making, through best interface and comprehensive analytics. I also appreciate its integration with other Zoho apps, creating a unified experience. Cons Its highly customization option can make new users a little uncomfortable, otherwise, it is the best CRM to use and navigate sales. Review Source VJ Vishal J. Senior executive Consumer Services Used the software for: 2+ years ### "Zoho crm review" November 7, 2024 5.0 Pros Zoho’s flexibility allows teams to tailor the CRM to fit their sales process, with customizable modules, fields, and workflows. Cons some advanced features and integrations require higher-tier plans, which can increase the cost. Review Source KM Katrina M. Clinical Certified Medical Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "Zoho makes a difference" November 14, 2024 3.0 It was a good experience unitl the issues started and had to keep being addressed. Overall I would still say it is a great crm system if they can fix the bug and keep things going. Pros I enjoyed it at first because it was simple to use. It was also very easy to train others to use. Cons After a few weeks of using Zoho it began to freeze and have connection issues. It made it difficult to use because everyday it had to be restarted and check for issues. Review Source Amr R. Sales Manager Financial Services Used the software for: I used a free trial ### "Not bad experience" January 9, 2025 3.0 Pros alot of options, flexible customization. Cons user interface, complicated procedures in customaization Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM cheaper with same options in other crms i checked Review Source DG Derek G. Owner Accounting Used the software for: 6-12 months ### "Perfect for CRM" April 2, 2025 5.0 Zoho CRM is my main tool for my clients' management, and it’s very accessible Pros Simple to use with good UI that makes navigations easy and understandable Cons Workflow automation requires a learning curve for some user Review Source NC Nicole C. Head of business development Computer Software Used the software for: 6-12 months ### "Ottima soluzione per la gestione lead prospect e clienti " November 29, 2024 4.0 Nel complesso direi veramente positiva. Ha risolto molte problematiche per la gestione dei nostri contatti. Pros La semplicità di aggiunta contatti/aziende. Molto intuitiva e semplice. L’interfaccia utente è molto intuitiva. Cons Nulla in particolare. Forse la formazione iniziale è necessaria per prendere un po’ la mano ma dopodiché è intuitivo. Review Source PV Philip V. Leiter Service Information Technology and Services Used the software for: Less than 6 months ### "Starkes CRM" December 2, 2024 5.0 Zoho macht das Leben einfacher. In der kostenlosen Version wenig anpassbar, aber das ist schlussendlich der Preis, den man stattdessen bezahlen muss. Für uns funktioniert es dennoch sehr gut. Pros Die Übersichtlichkeit ist super. Die Verzahnung der einzelnen Stammdaten und Auftragsdaten ist hervorragend gelöst und spart Klicks. Cons Die Begrenzung der anzulegenden Datensätze ist in unserem Fall zu wenig. Dies "zwingt" einen über kurz oder lang in die Bezahlversion. Alternatives considered [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Funktionen, die uns interssierten, waren einfach abbildbar Leichte Übersichtlichkeit Kostenfreie Variante Review Source EK Elizabeth K. sales representative Business Supplies and Equipment Used the software for: Less than 6 months ### "Lead management and contact" November 27, 2024 5.0 5-star rank software helps in customer support operations its affordable and customizes options Pros I run a small e-commerce business and have been using Zoho CRM to manage customer interactions and streamline sales processes. The lead management feature is intuitive and has helped us track potential clients effectively and the interface is clean and user-friendly. Cons it took some time to get used to the advanced automation features. Review Source DM Diana M. Serial Entrepreneur Marketing and Advertising Used the software for: 2+ years ### "ZOHO is one of the best for Business" October 8, 2024 5.0 My overall experience is good. I love using ZOHO for my business and I trust their services and their customer support who has always been very helpful for the rare times I had to contact them over the years. Pros Zoho is a very professional platform in my opinion. It makes a few years now that I use this service for my business. I love their email service because I have been able to set it up the way I like for ease of use on a daily basis. Cons There is indeed something that I don't like which is receiving Spams and ZOHO don't give us the option to block those IPs or email address who send spams. Review Source JRO Jon Ridge O. Associate Director Civil Engineering Used the software for: I used a free trial ### "Zoho CRM Trial for Initial testing" February 3, 2025 5.0 Very complicated first few tries but smooth once set up is done. Pros Very customizable and modules are complete for all needs. Cons A bit complex especially when first setting up. Switched from [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) Could not generate quotes in bigin and workflows were much more limited. Review Source TG Tanny G. Director Of Operations Human Resources Used the software for: 1-2 years ### "Zoho CRM Review" October 15, 2024 5.0 My overall experience with Zoho CRM has been pretty positive. It’s reliable, flexible, and gets the job done without a lot of fuss. Sure, there are a few areas for improvement, but for the price and functionality, it’s hard to beat. If you’re looking for a CRM that doesn’t overwhelm you but still delivers on features, Zoho is definitely worth considering! Pros One of the things I liked most about Zoho CRM is how easy it is to navigate. The layout is clean and intuitive, making it simple to find what you need without getting lost in a sea of tabs and options. I really appreciated the level of customization available. You can tailor it to fit your business needs, from adding custom fields to adjusting the sales pipeline stages. It feels like it’s built for you, not just a one-size-fits-all solution. Compared to other CRM options out there, Zoho is pretty budget-friendly. It offers a ton of features without breaking the bank, which is a huge plus for small businesses or startups. love that Zoho CRM plays nice with other apps. Whether it’s connecting to email, calendar, or other software tools, it makes my workflow a lot smoother. Plus, the automation features save me a lot of time! Cons I found the reporting tools a little basic for my needs. I’d love to see more advanced analytics options to really dive into the data and get insights. Review Source ES Emily S. Marketing Manager Media Production Used the software for: 6-12 months ### "Comprehensive but expensive and time consuming" November 4, 2024 1.0 Meh - I know we wouldn't use it again but it was comprehensive. Pros The ability to integrate everything into one place from CRM to Doc management to social it was nice Cons UGH! They roll out changes to their platform and notify no one at all. Then things become unusable, non functional, or disconnected and that's not sensible. Review Source Gisel B. Marketing and Digital Communication Specialist Libraries Used the software for: 1-2 years ### "Zoho CRM: Customer Insight " September 26, 2024 4.0 Analyzing the various features of Zoho CRM one must tell that in terms of functionality, it offers all the benefits of a modern CRM system. The lead tracking and customer interaction tools of the platform have enhanced our communication capabilities by far. Pros To the best of my knowledge, Zoho CRM has a unique feature, which is an artificial intelligence known as Zia that can analyze future sales trends and trends in general. ​ Cons We have noted that switching between two different modules is not easy and may sometimes even appear imprecise, especially if it is being done by a novice. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) For example, we were previously using a simple spreadsheet framework where we kept records of our customer interactions. This method was often inaccurate and did not give the up-to-date information that we needed. Zoho CRM has overcome these problems due to its centralized database as well as automation features, which have enabled the business to respond faster and better to customer needs. Review Source VT Vanessa T. Director Public Relations and Communications Used the software for: 1-2 years ### "Best CRM on the market" November 19, 2024 5.0 Pros Zoho CRM is one the easiest and best software I have used. Highly recommended! Cons Cost. For a small business / charity the monthly fee is a expensive. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Zoho CRM is easier to use and create my own module. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.