# Page 62 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 62 - Is Zoho CRM the right Customer Experience solution for you? Explore 6972 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6972) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 62 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1526-1550 of 6972 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anthony N. Digital Marketing Marketing and Advertising Used the software for: 1-2 years ### "Creating Business Connectedness" May 20, 2019 4.0 So far, I have been enjoying because it offers me a great ease for carrying out daily activities of my business. It's more like getting the bulk work done with a single app. Pros The fact that I have different business tools assembled in one app is a great kudos. I can track lots of metric that are important to my business without having to use several apps. Cons The number of users under the free version is small, especially for company that intends to assess how the software can serve it's need for connectedness. Review Source Jav G. Managing Director Consumer Services Used the software for: 2+ years ### "Bast web based CRM" April 14, 2019 4.0 Pros comes out of the box in a ready to use format based on best practice sales & account management principles. Yet it is also so easy to customise. So many add-on modules that Zoho products could from your entire ERP Cons I have been really happy with and have now implemented the app across multiple businesses. Review Source Andres R. Desarrollador de software Computer Software Used the software for: 2+ years ### "Great email software for business" January 11, 2019 4.0 Pros I find the email interface very useful for business, user friendly and straight forward and free of ads. You don't get lost in many features you don't even know how to use like for example in Office. Cons Other than the email i'd rather use other software for my project management since I find the interface very overwhelming. Review Source SK Sara K. Manager Financial Services Used the software for: 6-12 months ### "Not the best CRM" November 24, 2019 2.0 Overall, my experience with Zoho was fine, but there are other CRMS that I’ve liked better. For example, HubSpot, Salesforce and Pipedrive I feel have better platforms that are easier to use. Pros I liked that the was easy to use and easy to input clients. I also really liked the simplicity and the color theme. I liked that it was customizable. I also really enjoyed being able to use it on both my computer, tablet and phone. Cons I did not like a lot about the . It was customizable but not to the level that I needed, and the marketing portion was woefully lacking. It also went down at inopportune times and made things inconvenient. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM I chose Zoho initially because the price point was what my company needed. We didn’t keep Zoho for more than a year. We really needed something that was more robust and gave more options. Review Source DH Dale H. Dean Higher Education Used the software for: 2+ years ### "Very user friendly" February 7, 2022 4.0 We've used Zoho to track competencies of our students and it has worked very well. Pros The Zoho tool is very intuitive and easy to learn. Users really appreciate the simplicity. Cons To be honest, we are very satisfied and I can't think of anything I don't like. Reason for choosing Zoho CRM Ease of use of Zoho sealed the deal for us. Review Source VR Verified Reviewer Director, Operations Banking Used the software for: 1-2 years ### "No frills - and it shows" November 5, 2019 3.0 We wanted to use Zoho to replace a larger and more expensive CRM application. Pros Zoho is simple. As far as CRM programs go, that's not a bad thing \*per se\*, but its simplicity does mean you have to modify your workflow to function the way Zoho envisioned the user working. This lack of flexibility makes it harder to recommend. Cons Workflow inflexibility and occasionally baffling design choices hamper 's overall value proposition for an SMB like ours. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Review Source dS devonta S. It help desk Information Technology and Services Used the software for: 2+ years ### "Zoho is recommended " May 8, 2022 5.0 Pros i enjoy this product especially after my manager showed me how its supposed to work and make life easier at the office Cons it took me a while to grasp the concept of the software Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: 1-2 years ### "Zoho tends to try to do too much" July 26, 2020 3.0 Covers the basics, however, can get same capabilities or better with HubSpot CRM, which is free. Pros Zoho has a little bit of everything -- so if all you need is a contact database then could be for you. Cons I consistently want to like Zoho - they are one of the few brands attempting to take on Microsoft and GSuite -- the problem is that they tend to try and do everything and so in the end we rarely if ever end up deploying their products. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM We've tried or other Zoho products every few months in the hopes of saving money, however, the features and capabilities on any one product are never quite there for us. Review Source Tony P. President/CEO Staffing and Recruiting Used the software for: 2+ years ### "A good value for the cost" September 28, 2018 4.0 Excellent, I've been a very satisfied customer for several years and intend to continue using the software indefinitely. Pros Ease of use for the candidate to submit a resume. The customizable nature of the software, that is, I can configure the database as I want to see it, adding fields as necessary. Cons It's a little clunky, but usable nevertheless. Review Source AM Antonio M. Lead Tech Computer Software Used the software for: 1-2 years ### "Zoho CRM Dev313 Reviews" April 10, 2024 5.0 Pros The ease of customizability for advanced functions Cons The integrated calendar! It does not offer the customizability we need or even a decent api, we figured it out with deluge and custom solutions Review Source VR Verified Reviewer Founder Internet Used the software for: 1-2 years ### "A great system when getting started" September 9, 2019 4.0 It has been a valuable asset for our company as we grow as it gives us free software to set up email accounts for our clients. We greatly appreciate Zoho and all of its modules. Pros I loved that they have Free versions of most of their modules. It makes it very accessible for new website owners to get started and get organized quickly. Cons I didn't like that some of the features were rather unreliable. I would have preferred that they create less features but with a higher quality than more features at lower quality. Review Source SF Scott F. Owner/Operator Used the software for: 2+ years ### "Zoho CRM has given me the power to harness client data without overspending money" January 30, 2018 4.0 Fast and easy CRM without having to pay a lot of money, along with a system that grows with me in size and features as I grow and can afford to upgrade along with it. Pros I love how much this software platform gives you, even for the free based product. Even if your business doesn't conform to the normal business in a box model, you can quickly adapt to serve your needs with even the free version. Upgrading to the paid version only expands your abilities, which happen as you grow and have more money to spend on things like this. Cons I wish that SOME of the features in the higher paid versions were available ala carte so that you didn't have to invest a lot of money to get something you need, including a lot of stuff you might not. Review Source PL Pranab L. Manager Computer Software Used the software for: 2+ years ### "ZOHO CRM works well for a variety of organizations." May 1, 2022 5.0 Pros is just right out of the box, its so easy to use as it makes installation and setup straightforward. The included step by step guide that makes ZOHO CRM so simple is the best part of it. It allowed me to do customization as per my need. Cons Sometimes i feel like its a bit difficult to setup reports as i desired. Review Source DA Davit A. Head of Sales Telecommunications Used the software for: 2+ years ### "Good software but had to switch due to price increase" March 29, 2022 5.0 We were very happy with the software, but they increased price 2x and we had to change Pros It has very useful functions and is easy to use Cons Software is designed for Business to Customer and we are operating in B2B Business. This was a bit issue for us Reason for choosing Zoho CRM Easy to use, suitable functions and affordable (was when we started, now expansive) Review Source Maria V. Analista Integral de Desarrollo de Aplicaciones y Servicio al Cliente Used the software for: Less than 6 months ### "The best software for your business " July 31, 2018 5.0 I could obtain to traceability of all my projects bought by every clients and the incidents presented in the activation of the same ones Pros It is a very complete CRM, his historical one helps yourself to take the traceability of your projects, the initiatives of you clients, allows yourself to have a company with different possible buying, you can climb your projects, likewise it is possible to determine the monetary revenue that was got by client. This system uses as great help for companies that give service and that want to have a complete control of his activities, projects, clients, and collaborators who do life in the above mentioned company Cons Such a useful system comes to the being a moment in which other modules or components are necessary inside the CRM, which are mas expensive and if it is a company that this initiating it would be difficult to him to accede very much to these advanced characteristics. The components to realize insoles of the projects are a bit complicated to deal. Review Source VR Verified Reviewer Head of Systems & Core Marketing and Advertising Used the software for: 2+ years ### "Easy, effective, powerful" November 7, 2018 5.0 Pros 's paid plans offer complete flexibility to design your own solution. It's easy to use and logically built so that all the features you are looking for are easy to find or set up. Cons The costs can add up quickly if you sign up for everything Zoho has to offer, but it still offers pretty great value for money. Review Source Rhina Z. Office Manager Non-Profit Organization Management Used the software for: 2+ years ### "Affordable, reliable and good customer service" February 26, 2019 4.0 Pros The program is affordable even for small nonprofits. Many of our ministries and churches have used the program successfully. It is user friendly and the customer service team is great. Cons The program was great, and we still use it today. I would recommend more features when it comes to tracking specific campaigns. Review Source Márcio M. office manager Information Technology and Services Used the software for: 2+ years ### "Resourceful" April 16, 2020 4.0 Great cost-quality relation, it is in fact a resourceful and easy to use tool. Pros Great CRM tool, full of functionalities, easy to use and the free version is still very useful, with several tools. Cons Some of the more interesting and useful functionalities are only available in a paying licence, for example all the automation resources. Review Source JJ Jake J. Educator Education Management Used the software for: 2+ years ### "Zoho CRM" January 30, 2022 5.0 Pros I love how simple the software is to use. really helps me manage everything with my business. They have many add-ons too. Cons Zoho is great, but it would be nicer if there was a bit more customer service. They are a big company, but there is not really a way to speak with someone or get help with the software. Review Source Uthman Ali A. Business Consultant Management Consulting Used the software for: 2+ years ### "The oldest in the market and most trusted " December 12, 2021 4.0 Pros Other services of Zoho that satisfy the need of business and start up small and medium sized businesses Cons UI and the classic interfaces not user-friendly enough to make the today business interested Review Source VR Verified Reviewer Purchasing Coordinator Used the software for: 6-12 months ### "Zoho is ok. Pretty basic" July 13, 2018 3.0 Pros It reads the most simply out of any CRM I've ever used. Its great for when you have a lot of words to parse through. It seems as though it was made to be more of a long form informational tool (e.g. contracts and agreements, important dialogues between vendors and clients, contact info, etc.) Cons It doesn't seem useful for anything other than when theres a ton of words needed in the CRM. Not good for order management because it is kind of a bad search function. Also everything is so large you have to scroll a lot, whereas I prefer CRMS where I have to squint to see everything but at least its right in front of me. Review Source SC Shaahiq C. Senior Recruitment Professional Staffing and Recruiting Used the software for: 6-12 months ### "Zoho CRM" June 20, 2022 5.0 It is the best tool for performance management and raising any issue. Clearly, the easiest tool to be used. Pros This tool is very easy to use and very customizable. For using this tool you don't even need any training. Cons Nothing as of now. I will add if I ever find any. Review Source JG Jesse G. CEO Accounting Used the software for: 2+ years ### "Nice customization options, but not great if you have a large number of leads" August 13, 2020 4.0 Pros Good feature set, as well as customization and automation options, especially with more expensive plans. And the price is overall reasonable. Good privacy/security/permissions controls. Cons Some features just don't work as well as you'd expect. Dealing with large volumes of records tends to cause problems. Workflow automation features are nice, but don't allow you to do some things you'd expect (e.g. clear tasks for a lead based on a change in lead status). Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Fine-grained privacy and security controls Review Source Tanushree G. Project Manager Computer Software Used the software for: 2+ years ### "A good CRM Tool" January 10, 2020 5.0 I would rate it as 8 on 10. Not too bad, but can definitely be better! Pros They keep adding more and more functionalities and features to existing app - this is the best thing about them! Cons Their user experience needs to be a little better. We had faced a lot of issues in a customer ticket. And technical support wasn't helpful either. Review Source VR Verified Reviewer Gerente de Comunicaciones Oil & Energy Used the software for: 2+ years ### "web application set" August 8, 2018 5.0 helped me solve internal problems at the level of human and administrative resources Pros It gathers business applications, productivity and collaboration. Among other things, it has features such as the ability to share files so that others can see them and even edit them Cons the trial version does not give you a true value about the app Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.