# Page 63 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 63 - Is Zoho CRM the right CRM solution for you? Explore 6974 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6974) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 63 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1551-1575 of 6974 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Gerente de Comunicaciones Oil & Energy Used the software for: 2+ years ### "web application set" August 8, 2018 5.0 helped me solve internal problems at the level of human and administrative resources Pros It gathers business applications, productivity and collaboration. Among other things, it has features such as the ability to share files so that others can see them and even edit them Cons the trial version does not give you a true value about the app Review Source VR Verified Reviewer Architectural Designer Architecture & Planning Used the software for: 2+ years ### "I use Zoho mail for my business" June 27, 2018 4.0 Pros It works great and represents a very reliable alternative to google mail. Has all the tools you need and it is very fast. Cons User interface is not as friendly as other platforms but they are working on it. Sometimes it get's messy or complex to find the right setting you are looking for. UI looks from last decade. Review Source MC Maor C. IT Manager Airlines/Aviation Used the software for: 6-12 months ### "Zoho usage" September 4, 2023 4.0 Functioned wellWorking goodToo many options to chooseNeed to reduce it Pros Working smoothly, no failuresVisual and functioned good Cons Too many categories and optionsNeed to reduce parts of it Alternatives considered [Lansweeper](https://www.capterra.com/p/126334/Lansweeper/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Zoho CRM Product valueLarge customer supportRecomandation from other companies Review Source Julio A R. Director Used the software for: Less than 6 months ### "Great software for organize and efficiency of my company" March 21, 2018 5.0 With the use of zohocrm I solve the uncertainty of knowing who we are calling, when we are making the sales and which the sales method more efficient is until we could make the same process to everyone on the company; and we can follow up and report every one of this aspects mentioned before. Pros I like zohocrm because I can make the communications to and from my costumers faster and accurate than ever before. This aspect shows off on the sales increments; create orders, delivery and, the most important thing of all, invoices that allow us to maintain the market alive. The whole company is under the software and is great when everyone is talking the same language and is directed to the same goal. Cons I dislike is the implantation time because takes some to adjust all details to the new crm software, even if we did all the stuff by different programs to get one goal, sales. The learning process was a very complicated time because of our process flow diagram, for us, was also a chance to adjust every step in the way of learning. Review Source VR Verified Reviewer Project Manager Marketing and Advertising Used the software for: 6-12 months ### "Good Task Manager" January 11, 2022 5.0 Pros I like that on my opinion it is a good way to keep your business organized with emails and contact informations. Cons To me this software is still not as useful and organized as Google but it delivers. Review Source CG Cesar G. Manager Facilities Services Used the software for: 2+ years ### "Great CRM at a Great Price" January 20, 2022 5.0 i have nothing but great things to say about zoho for the price and the features its a good option for small to medium size businesses Pros Easy to use and the user friend component Cons it doesnt integrate easily with other systems and the reporting functions isnt as robust Review Source VR Verified Reviewer Acquisition Manager Real Estate Used the software for: 1-2 years ### "Robust CRM For Businesses of All Sizes" May 10, 2024 5.0 Pros Robust CRM For Businesses of All Sizes, highly customisable and easy to use Cons Only downside is that customer support doesn't know a lot about their own product Review Source Iain C. Head Of Accounts Automotive Used the software for: 2+ years ### "Love this software" May 4, 2018 5.0 Best CRM out there in my personal opinion With minor improvements this can be a VERY useful tool Pros Organizes our clients profiles perfectly Easy to find accounts Love that you can log cases so you don't forget! Cons Should be able to integrate with another program Survey portion is difficult to navigate Cost is expensive to add users Review Source ana N. Sales associate Financial Services Used the software for: I used a free trial ### "the definitive tool to increase your sales and build customer loyalty." September 14, 2023 5.0 I love everything from the ability to organize and manage all my contacts, tasks, and sales opportunities in one place. Pros It's great, I really appreciate that it integrates perfectly with other applications, which has allowed me to have a more complete view of my business in a single system. Cons There are some advanced features that require a little more time and practice to fully master although once I got past this stage I was able to get the most out of everything. Review Source AG Anchal G. Manager Broadcast Media Used the software for: 2+ years ### "ZOHO CRM review" July 8, 2022 5.0 Sales person has immense knowledge of the product helps in easy access to features and options available. Pros user friendly, easy integration & value for money Cons Report Customization basis user needs, and easy download options Review Source Benjamin C. Family Pastor Religious Institutions Used the software for: 2+ years ### "Easy to use and reliable." June 26, 2018 5.0 Great for basic email hosting. Pros We use the Zoho email service for our email hosting. It has a simple interface, is affordable and reliable. It's a great solution for basic email needs. Cons If you use other hosting services you will have to either login to a separate site for email or implement POP3/IMAP for email access. Review Source Eric K. COO Telecommunications Used the software for: 2+ years ### "Nice easy to use CRM" September 26, 2019 4.0 Enables us to better manage our customer outreach at a reasonable cost. Pros Easy integration to G-suite Full featured CRM at a more reasonable cost than SaleForce Cloud based so easy to use from anywhere and by the whole team Cons Duplicate detection could be better Logic structure does not auto-populate (add a person with their company, and the company does not populate the company table). Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) SalesForce pricing per person/seat was too high for the use we get from the system Review Source BD Brian D. Sales Financial Services Used the software for: 2+ years ### "Great CRM" February 25, 2020 5.0 Very good overall experience. Great to see how multiple people approach the same problem Love the support Pros Support Quartey meet - ups are great. Zoho will rent a conference room, bring in 3-4 staff and then teach you new features, give you an opportunity to ask questions and facilitate collaboration so you can learn how others use the software Cons Can be overwhelming. There is so much you can do and so many ways to customize it is sometimes hard to know what you dont know Alternatives considered [ADVANZ101](https://www.capterra.com/p/159360/Sales-Force-Automation/) Reason for choosing Zoho CRM Cost, support Review Source RH Raza H. IT Dir Transportation/Trucking/Railroad Used the software for: 2+ years ### "Zoho products are great and most helpful " January 7, 2020 5.0 I have been using both of these products and they have so many more products and their stuff is easy to setup , their support is kinda pain as I had to call them few times and it took a while to get in touch with support and their support numbers are not easy to find Pros I have been using AdAudit Plus and Opsmanger and both combine it been life saver and I have setup report to monitor my Active Directory and all my production server using OpsMangers Cons I will their were more reports for day to day user activities Alternatives considered [SysAid](https://www.capterra.com/p/107225/SysAid/) Reason for choosing Zoho CRM It was cheaper and had more functionality Review Source VR Verified Reviewer Business Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Zoho for Sales Reps is a must!" September 6, 2018 5.0 This software allowed myself and my peers to through away physical notes or Word docs. Pros Consolidated my entire client list with all pertinent info about each one of them! I utilized this CRM software to keep notes for each customer, as well as each of my points of contact at the facilities that I visited and the notes on Sales Cycle progression. Cons Not much that I can say in the negative about this software. It would b helpful if there was some sort of dictation service that could be applied to the software, it seems cumbersome at times to have to fill in all the information that is needed, but I guess that's just part of the process as it cannot be done any other way. Review Source JS Jordan S. CEO E-Learning Used the software for: 1-2 years ### "Easy-to-use CRM with a lot of functionality" May 31, 2022 5.0 Pros Customization is very straightforward and easy. Integrates well with various automation software (Zoho Flow, Zapier, Integromat). Workflows help to extend the functionality quite a bit. Cons Nothing really. I am very happy with . Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Integration with the Zoho Suite. Review Source Juan Carlos D. Quality Oil & Energy Used the software for: 2+ years ### "Zoho CRM best for free!!" January 24, 2023 4.0 Pros If you're starting at CRM universe, is the best application, you can try all it's funcionalities for free-trial Cons It's very confusing to set it up, their support is bad and give you no solutions Review Source Chandan C. Excellent CRM Accounting Used the software for: 2+ years ### "Easy to use tool" May 29, 2022 5.0 Pros It is very intuitive and deals tracking is very easy. Tracking funnel and assigning tasks are very easy. Cons There can be more reports available and tracking activities can be made more intuitive. Review Source Sourav K. Administrator Higher Education Used the software for: 6-12 months ### "The best value for money CRM we have used " April 23, 2019 5.0 Pros We use Zoho to assign tasks like calling and following up with our clients to our staff. I can't believe there was a time when we used to use a live spreadsheet product to do this and it was horrible. Zoho's CRm changed everything and now we are able to pre-schedule emails, track generated leads, ascertain the efficiency of our sales funnel and also assign different access levels to different memebers of the staff. Cons It was really tough to setup Zoho to best suit our needs but I guess that is true for any CRM out there. The next big step was to learn it and then getting the entire staff to familiarize with it. Review Source Mike B. Co-Founder/CEO Information Technology and Services Used the software for: 6-12 months ### "Zoho CRM is a tool with great potential." December 5, 2021 4.0 Pros is used throughout the company. It handles transaction flows, presentation, projects, customer experience, project management and manager endorsements when necessary. It is exceptionally practical and includes a great deal of applications and unimaginable capacity. We are not yet using its full capabilities, but plan to do so as we need it. Cons The accessibility of so many options from time to time makes it difficult for me to recognize which one I want to use. Review Source Nazeeb A. System Analyst Hospital & Health Care Used the software for: 2+ years ### "Cost effective with rich feature CRM Software" April 24, 2019 4.0 Pros as i mentioned with title, its a cost effective crm solution. They are providing plenty of good features that are available in enterprise level crm solutions. Its best choice for small and medium scale organizations to avoid their overwhelmed Crm issues.The new versions of includes some main features like virtual assistance that can be help to give service to customers 24/7. Cons I cant say its an issue or least about , some major changes/ issues are taking much time than we are expecting to resolve. They provide many add-on features but many are independent solutions, that sometimes causing some confusions to our IT support staffs. Review Source VR Verified Reviewer Owner Apparel & Fashion Used the software for: Less than 6 months ### "I would have stayed with Zoho except their emails don't go to yahoo email addresses" February 24, 2021 3.0 Pros It was inexpensive and it integrated with their low-cost custom emails easily. Cons Their emails don't go to yahoo email addresses (search it there is a lot of complaints about this) how can you use a service that shows an email sent but is never received if you have a yahoo address. The company customer service sends you tons of emails saying that they will help you but they are based in India so you always get responses in the middle of the night. They have a North America representative but someone told me they were downsizing so the service was not great. Reason for choosing Zoho CRM I had a Zoho email address that I was using. Review Source Brandon G. Technical Support Specialist Internet Used the software for: 1-2 years ### "Zoho is an affordable and powerful CRM" July 17, 2019 5.0 Overall I am happy with it and think it is a great CRM for small businesses which do not need salesforce. Pros Powerful CRM platform which has many modules to customize it to any business's need. I have customized fields, reports and rules in the software to pull in data and make it friendly for our team. Easy to use with great support when you get stuck. Cons Bit of a learning curve coming from salesforce. Ran into a few things which Zoho couldn't do but very minor and found workarounds. Review Source EC Efrain C. Market Research Analyst Hospitality Used the software for: 2+ years ### "The best CRM" July 21, 2022 5.0 Pros Easy to use, adapted to the office requirements, great functionality Cons So far none. It fills up all my work duties Review Source VR Verified Reviewer CEO Outsourcing/Offshoring Used the software for: Less than 6 months ### "Easy to implement and use" April 28, 2022 5.0 Overall, I am very satisfied with Pros I love how easy it is to use Zoho. The interface is very user-friendly and the price is reasonable, especially compared to other CRM tools. Cons There is nothing in particular that I did not like about Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Price and user interface Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.