# Page 66 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 66 - Is Zoho CRM the right CRM solution for you? Explore 6965 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6965) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 66 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1626-1650 of 6965 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Atiq B. Sr operation managar Food Production Used the software for: 6-12 months ### "Best CRM and easy to use" December 31, 2023 5.0 Pros Zoho desk Zoho inventory and social we can do many things Cons there are no such cons all apis are smooth any easy to work Review Source silvia R. Logistics admin Information Technology and Services Used the software for: 2+ years ### "Great HR tool " March 18, 2021 5.0 Pros The ability to clock in and out, the holiday booking process is very easy to access and important documents can be hosted without problems. Cons The mobile app could be better sometimes the documents won’t load. Review Source Jacob E. Director of Digital & Development Marketing and Advertising Used the software for: 1-2 years ### "Great CRM Software for any size business" June 23, 2020 4.0 Overall the software is easy and fun to use. The integration capabilities and the number of other Zoho services available make this idea for all businesses. Pros The fact that the cost and capabilities are perfectly aligned is amazing. We have used Zoho CRM for every different size company you could think of. Integration with websites and customization capabilities make this software the best for everyone! Cons There is a learning curve and it does require some upfront configuration to ensure long term use. You may need to get an expert to setup and configure the account but once it is ready there is not much more needed to get going long term. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost and ease of use. Review Source Richard R. Managing Director Staffing and Recruiting Used the software for: 2+ years ### "Great software for the price" April 2, 2020 4.0 Excellent value. It's a great CRM tool for the money. Pros For a small firm with not a lot of records, implementing the software was easy. From a user perspective, it's pretty intuitive and easy to navigate if you've used other CRM's. Cons the only con I would point out is that the layout isn't pretty to look at. But for the price, it's excellent. Does the job well and has all the bells and whistles that others provide. Alternatives considered [JobDiva](https://www.capterra.com/p/129831/JobDiva/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Zoho CRM price and quick implementation. Review Source Manoj A. Engagement Specialist Education Management Used the software for: 2+ years ### "Many CRMs may come and go, but this would stay" August 29, 2017 5.0 Have been using for past 4 years and there was never a second thought to find a replacement for this CRM. The multi channel support makes this an powerful CRM Pros The user friendliness of this software amazes my team every day. A long time search has come to an end. Cons There may some more features unlocked for free plan users Review Source UB Umair B. Manager Information Technology and Services Used the software for: 6-12 months ### "The Professional and Top-Rated Sales CRM Software" February 16, 2021 5.0 My Overall experience with Zoho CRM is really best, because now I connect with my customers from anywhere just because of this platform. I always get real-time notifications when my customers interact with my business. Pros You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue. Engaging with customers is now so easy with Zoho CRM. Cons All features and options of this software are really superb and outstanding without any kind of cons. I never faced any issue or cons in this software. Review Source VP Vanessa P. Account Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "An excellent solution for Business Management because it has it all!" September 30, 2022 5.0 Since our team uses these tools it makes our workload very convenient and you can manage your whole business with these great tools. Pros What I like the most about Zoho CRM is the convenience I've experienced while working, It can automate the workflow of the user. Cons The loading time is a bit slow most of the time. Reason for choosing Zoho CRM Because it is more budget-friendly and convenient. Review Source VR Verified Reviewer Servicio de atención al cliente Used the software for: 6-12 months ### "Great product!" March 13, 2018 5.0 I personally recommend that you integrate CRM with other Zoho programs. Maybe it's an extra expense, but it's worth doing. Pros In the first place, being able to personalize it is fantastic! Besides that I can do anything with it, it can be configured according to your sales needs. It is important to highlight the satisfaction it gives with simply "managing" offline, for you it's great. You never really have to worry about your life lost or stolen, because you have been in business for many years! It provides the facility to configure everything in a single portal. We register, and we receive it on the same day, and you can even upload .cvs files to Zoho to take charge Cons I dare say that Zoho is on the right track, but I would like to have the downloadable program for the Mac version. That way there would not be "everything" online, needing to open a browser all the time, anyway it's sensational in all aspects and I hope to have this application in the future. Review Source Kennedy K. Accountant Consumer Goods Used the software for: 1-2 years ### "A Complete CRM" May 4, 2019 4.0 A great product in handling the customers. Pros Zoho CRM is easily customizable making the work of the user to be sweet and simple. It brings many business operations in one place. It has been helping our company in email marketing of our products in various online platforms. It is a reliable CRM that helps in managing the customers in every company. It is easy to use. Cons It is not easy to set up the software. You need an assistance from a specialist. Review Source SS Sanjay S. It Head-Infrastructure Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Zoho CRM" September 19, 2022 5.0 It's a good Product Pros Lead Generation & Customer Database, Customer Engagement Cons Easy to Access, iOS & Android base Access Reason for choosing Zoho CRM Budget Review Source VR Verified Reviewer IT Infrastructure & Security Manager Hospital & Health Care Used the software for: 6-12 months ### "Zoho - CRM \\ Manage Engine" July 7, 2022 5.0 No issues, good application - works as expected and better Pros Good features, a lot of punch for your money Cons no negatives i can think of that would cause us issues Reason for choosing Zoho CRM feature rich product Review Source SM Shane M. Equipment Sales Manager Oil & Energy Used the software for: 6-12 months ### "Great option for medium size businesses looking for a cost effective solution" February 25, 2020 4.0 Zoho is on the money with it's $50/mo CRMplus program. This is ideal for smaller teams of 5-25 and if a good team lead/trainer is in place, can be a great launching pad for sales teams needing cross communication between sales and marketing. The limited experience with the inventory system is promising and might be a solution for others. Pros Zoho is very proactive in their approach to customer service, with most requests for assistance being answered within 1 hour. The social media integration is so easy and such a huge time saver except for (see comments in cons) Cons Some of the modules/fields are locked and cant be adapted for your specific industry or field without paying for full integration and an engineer. The social media integrations are limited to the big ones, and getting additional integrations doesn't seem to be a priority. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM price initially Review Source EA Eric A. Associate Marketing Director Real Estate Used the software for: I used a free trial ### "Trial on Zoho CRM Plus" May 27, 2021 4.0 Its great experience as I have tried other CRM system like Hubspot, Salesforce, etc. All have different strengths and weaknesses. For Zoho CRM I like the flexibility to customise and design your own dashboard very easily. Pros I like to Dashboard especially having the flexibility to design and customise your own dashboard. There is also different view perspective view on your leads, contacts and deals. Cons Integration to Whatsapp. I am still trying out different 3rd parties integration to Whatsapp. It will be great for Zoho to have their own integration function to Whatsapp. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM The price of Zoho CRM is more attractive as compared to other products. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Flexibility to customise and design your own dashboard. Review Source VR Verified Reviewer CTO Publishing Used the software for: 2+ years ### "Zoho is a gret suite" May 19, 2019 4.0 It has all the the features you need to manage all customers and their information, is not complicated, is easy to get things completed. Pros Zoho has a great a suite of software for companies of any size. The integration with other applications of the suite is great. The value for money is hard to beat. Cons It doesn't feel like a super modern and snappy web app, but it gets the job done. Alternatives considered [Close](https://www.capterra.com/p/132667/Close-io/)[Highrise](https://www.capterra.com/p/146703/Highrise/) Reason for choosing Zoho CRM We already other products from Zoho, it made perfect sense to use another one based on the good experience. Review Source VR Verified Reviewer customer success Marketing and Advertising Used the software for: 1-2 years ### "zoho" November 20, 2019 3.0 i like it and i think i would totally use it for my company when i start it. Pros its very complete. it has everything you need from timer to clock in to e-sign contracts and document presentations. the software is well organized and everything you need is there Cons its not well maintained in the support side. since we have had many issue with it from adding administrators to miscounting the credit days we have available and those things are important to us. Review Source VR Verified Reviewer Marketing Manager Airlines/Aviation Used the software for: 2+ years ### "Great for small businesses" September 18, 2018 5.0 I like the tool, very useful Pros Zoho CRM offers the same features but costs less than other CRM software on the market, which is great for small businesses Cons It has lots of features and functionalities, but it is hard to find what you need there because user interface isn't clear and friendly Review Source Dean H. CEO Marketing and Advertising Used the software for: 2+ years ### "Used multiple places" November 21, 2018 5.0 I use it to track my calls and leads. It's very valuable as a lead tracking tool. Also, it's a stable tool. Pros I've used Zoho CRM in a sales role as well as a business owner. I probably under utilize the functionality. But, for tracking phone calls, it's great. Cons Editing an existing task takes too many clicks. Review Source Juanito O. DevOps Computer Software Used the software for: 1-2 years ### "De los mejores CRM" July 15, 2021 5.0 Muy sencillo de usar, carga rápido, tiene excelente integración con otros servicios y zoho ofrece un gran soporte. Pros Me encanta que económicamente es accesible. Su curva de aprendizaje es baja, no ofrece una complejidad como otros CRM del mercado. Cons Realmente hay muy poco que no me guste de este CRM, estoy más que satisfecho por lo que ofrece a mi pequeño negocio. Reason for choosing Zoho CRM Su precio a comparación de otros servicios, pero también la confianza que ofrece Zoho. Review Source Michael D. CEO Telecommunications Used the software for: 2+ years ### "Versatile CRM software" April 8, 2020 3.0 Pros Great system, easy to use. Tons of features and customizations to fit any business needs. Cons Didn’t have the integration features we needed for our internal system. Couldn’t make it work with supports help, it wasn’t their fault. Just need to do more research before making a switch. Review Source VR Verified Reviewer Store Manager Food & Beverages Used the software for: 2+ years ### "Great overall functionality " June 5, 2020 5.0 I have been using Zoho for over two years, although I use the free version because of the size of my company. But I think once we get bigger we will still be using Zoho for very respect it offers to its user. Pros Easy to manage the inventory and sync after selling / buying inventory Cons I don't have any dislike about Zoho in the website mode, however the mobile app has some problems with the display, when adding products words are cut therefore using mobile version is more difficult. Review Source Cody P. Used the software for: 1-2 years ### "Zoho CRM - Simple, user friendly yet powerful..." November 22, 2016 5.0 I've been using Zoho CRM for quite some time now. I have several clients using Zoho RM as well as they did not have a CRM. The set up is quick, easy and user friendly; yet, the app provides everything necessary to stay on top of prospects and ensure nothing falls through the cracks. Pros The set up is quick, easy and user friendly; yet, the app provides everything necessary to stay on top of prospects and ensure nothing falls through the cracks. Cons I honestly have nothing bad to say about the Zoho CRM Review Source Shelly S. Human Resource Insurance Used the software for: Less than 6 months ### "Zoho a lead management software" July 17, 2022 4.0 Using Zoho CRM has been a good experience. It has been helpful in tracking sales and using the data for marketing. Pros Zoho is a fantastic software for lead management my motive for using Zoho CRM was to manage my leads but later I started using it for marketing as well because of the functionality they give in the CRM. Cons This software is fantastic for medium and large-scale organizations but when it comes to small-scale enterprises then it doesn't suites well because of the pricing and the features. Review Source NB Nohely B. Administrator Design Used the software for: 1-2 years ### "a great tool" July 4, 2022 4.0 It is simple to use and very extensive so you can break down all the information you need about your company month by month. Pros I consider that this has made all the sales and billing processes in the company easier, it is easy to use and has many tools to take advantage of, I recommend you see one by one of them Cons I have nothing bad to say about it, I consider that the technical support is very good when it comes to any news Review Source VR Verified Reviewer Senior Project Manager Marketing and Advertising Used the software for: Less than 6 months ### "Best CRM for Startups" December 12, 2021 4.0 Overall experience with Zoho CRM is great. Its functionality, ease of use, task management, document handling and sharing is all great. Customer services can be better but overall the experience is satisfying. Pros Zoho CRM is good for a small organization like ours. It is simple and easy to use. Beginners can even use it easily. Docs, files, and task management are great. Cons The least likable thing about Zoho CRM is its payment plans. As for new businesses and startups sometimes it is heavy on budgets. It helps a lot but a bit expensive for new organizations. Review Source Jomon F. Counselor E-Learning Used the software for: 6-12 months ### "Centralised client management" February 26, 2024 5.0 Pros Easy to use. All customer details available in one hand. Cons It will be more difficult for use while having low, technical knowledge. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.