# Page 67 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 67 - Is Zoho CRM the right CRM solution for you? Explore 6965 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6965) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 67 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1651-1675 of 6965 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Stefan S. BDM Information Technology and Services Used the software for: 2+ years ### "Great when customised " October 18, 2021 5.0 Pros The customisation of the CRM to capture exactly the details i need Cons The learning curve and understanding how the mondules work Review Source Erin H. Teacher Education Management Used the software for: 1-2 years ### "Zoho" February 17, 2022 4.0 Pros Zoho was a fantastic program to keep everything organized. We created accounts, use the calendar feature and it was great because everything was all in one place and easy to find. Cons There are certain things that Zoho was unable to do however we were able to work around these complications with very little difficulties Review Source VR Verified Reviewer Director of Marketing and Communications Health, Wellness and Fitness Used the software for: 2+ years ### "Best CRM value for your money" July 29, 2019 5.0 Pros Zoho One provides the most productivity apps available for the cost of the platform. What could cost $1000's of dollars more, is under $50 per user. Cons While they have a lot to offer, some of it is new and still have functionality issues, and sometimes the support can be sketchy. Review Source VR Verified Reviewer Lead Engineer Information Technology and Services Used the software for: 1-2 years ### "Best CRM platform I have used till now!!!" May 17, 2022 4.0 Pros Customer database is efficient and can be used easily to manage and track the customer data. Cons As such I have no issue with this platform. Review Source Laykin B. Owner Consumer Services Used the software for: Less than 6 months ### "Zoho CRM is easy to use!" October 20, 2023 4.0 Pros Zoho is easy to use and the demos are very helpful. Cons Limited file storage is the only issue I have with Zoho! Review Source Philippe M. V.P. Hospitality Promotional Product Marketing Hospitality Used the software for: 2+ years ### "Great CRM" September 23, 2016 5.0 Zoho apps in general are some of the best out there! We have used CRM, Invoice, Social, Purchase order... They are also very responsive to suggestions for improvements! Pros easy to use, lots of functionality! Cons So far so good! The help is so good when there is an issue that whatever issue we have gets solved. So, no cons! Review Source VL Valerian L. Support Accounting Used the software for: 1-2 years ### "CRM that fits your organization needs." November 12, 2023 4.0 Overall Zoho CRM is a great software than can help my company to do things well. Pros Zoho CRM is easy to use. It's multifunctional. And provides many features. Interface is user-friendly. With the help of Zoho CRM we managed relationships with customers. It helped us to increase our sales. Cons As i mentioned Zoho CRM helps my company greatly. I have noticed nothing negative for this product. Review Source VR Verified Reviewer event manager Events Services Used the software for: 2+ years ### "One of the best CRM's for events" September 15, 2021 5.0 Really great, its heled me make a lot of money Pros This CRM is perfect for a lot of industries but especially events/sales Cons I think the price point is a little high but thats it Review Source BR Bernd R. Managing Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Easy to use, easy to customize, full functionality" November 3, 2016 5.0 I started testing the free version Zoho CRM even before I did setup a new business in holiday rental. With start of the business I switched to the premium version which provided to me all the additional features and possibilities to customize the system to my specific needs. In the meantime I could further enhance the solution for a Coworking space, which I started in March 2015. What I also use is the easy integration with Zoho Campaigns, which helps me to be in regular contact with my customers and prospects. A great feature is the integration with my social channels on Facebook, Twitter and Google+. This helps to find additional new contacts and to stay tuned with my followers. Whenever I faced a problem or question I received prompt support from Zoho's support team. Zoho CRM is a clear recommendation, which also give to my coworkers at www.coworking4you.de Pros Easy setup and use of the system and the ability to customize with a few clicks even for new requirements, which I did not foresee, when I started using the system. Cons ./. Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: 6-12 months ### "All-in-one CRM System" November 3, 2022 5.0 Pros The CRM is very easy to use and I like all the integrations available! Cons I had too many fields at first but after customization from the options everything works! Review Source VR Verified Reviewer Operations Manager Accounting Used the software for: 2+ years ### "Customize forms for your needs" November 24, 2019 5.0 I have been able to streamline processes within businesses that I work with. Pros The ability to create and customize multiple forms for use in our business makes this my go-to software Cons It is sometimes difficult to figure out exactly how to do things, but customer support always is able to step in. Review Source JS John S. Account Executive Information Technology and Services Used the software for: 2+ years ### "Zoho Review" November 17, 2020 5.0 I worked with dozens of CRM tools and find Zoho to be a great platform for an organization to grow their business and it scales wonderfully. Additional apps can be of great assistance to growing and Zoho is always improving their product. Pros The GUI is very simple and easy to use. Features all the things we need to effectively manage a prospect through closing and as an account. Cons Reporting can be a little complicated with the filtering process. Once you learn how ot do it, it works but not as simple as it possibly can be. Review Source Emmanuel S. Faith Writing and Editing Used the software for: 1-2 years ### "Meilleur système CRM" November 13, 2023 5.0 Pros Zoho CRM est une logiciel très simple et facile à utiliser. D'abord très pratique, on u retrouve les outils qu'on a sur l'ordinateur( sur les sites). La fenêtre des tâches très pratique. Je le recommande à tous Cons cependant, j'aimerais aussi avoir accès aux taches en retard si possible Review Source VR Verified Reviewer Recruitment Solutions Consultant / Sales Computer Software Used the software for: 1-2 years ### "The best CRM tool with all the essential features to be a great tool" December 5, 2018 4.0 We needed a CRM tool to project our sales performance as it was always hard to get the right information while in a meeting or while preparing for a client presentation. Zoho has been a blessing in this regard. Pros Has features for organizations of all sizes. Also offers some neat features like an AI chatbot and analytics on email from social media. Cons The large combination of features sometimes overwhelms the user. however it is only a matter of familiarizing with the platform. Review Source VR Verified Reviewer Director of Marketing Insurance Used the software for: 2+ years ### "Great for Tracking Clients Among Sales Team. " November 2, 2018 5.0 Pros This software keeps all our clients and new leads in one place. We can easily organize contact info, tags, leads and assign to sales reps. Great for creating action items to teams and assigning them. Cons So far so good. We've been utilizing and enjoying the software for years. Review Source VR Verified Reviewer Sales Mechanical or Industrial Engineering Used the software for: 6-12 months ### "CRM Suitable to complex sales process" December 25, 2019 3.0 Pros Most of the application in CRM are projected to a particular type of flow which makes a business process to adapt to the flow of the application rather application adapting to the flow of the business followed by the organization . Zoho follows the business flow of the organization to an individual user level flows . Implementation was fast with some sample data even to help. I never needed a support person to assist with the ease of use. Look up and other logical field in application can be easily combined as per the user requirement . Task , Activity and Events are defined well. Reports could be customized as per individual requirements . Cons The Report part needs little more clarity . A wizard to create report would be good assistance. Sometimes the application becomes slow . In the android application there can be an offline data fetch options on the recently searched data which would be a plus as in places the internet connectivity is not good . Review Source SP Sarah P. Editor, Founder Media Production Used the software for: 2+ years ### "You can't beat free." June 16, 2019 4.0 It's fine for what it is, but I can see why people would work with competitor's software (Google's power really comes from Drive). It is just easier to set up custom email hosting with zoho, in my experience. Pros This is the best free email hosting I've ever used. I forward everything to my Gmail so I don't regularly use the Zoho interface for mail, but it is fine for what it is (very free!). Cons The user interface could really use some basic improvements (again, I don't interface with it regularly). The non-mail services could be more seamlessly integrated together and with mail. The UI could really use a facelift. Reason for choosing Zoho CRM My server admin suggested it and we stuck with it! Review Source Billy S. Personal Lines Sales Agent Insurance Used the software for: 2+ years ### "Too many to buy into" February 27, 2020 3.0 Pros Keeping track of clients, which is what a CRM should do. I am able to customize the fields to enable what is important to me. Cons There are a lot of features that I seem to need to use so many different portals to use. It would be easier if it was all available in one place. Review Source VR Verified Reviewer Managing Director Retail Used the software for: 2+ years ### "G Suite's free and slightly worse competitor" March 15, 2018 5.0 Pros The main functionality is free (emails). You're limited to one url however it is great for startups. Cons User interface is much more clunky than alternatives. A little harder to set up and you have to set up forwarding to gmail if you don't want to use Zoho's own email client Review Source joel M. Sales Specialist Food & Beverages Used the software for: 1-2 years ### "A Useful Tool in a Business" March 25, 2019 4.0 It helps in tracking the customer records hence facilitating on how to satisfy his or her needs. Pros Zoho CRM helps in organizing and managing the business in improving the relationship between the stakeholders. It facilitates business operations by enhancing communication between the company's employees and the clients. It is easily customizable to serve you in a better way. Cons The price is not favorable to every business person. The price is high. Review Source AM Adam M. Business Development Manager Information Technology and Services Used the software for: 6-12 months ### "Frustrating" August 31, 2018 3.0 Frustrating, time consuming and clunky. I am a targeted sales person - I do not have time for spending ages trying to work out analysis dashboards that don't seem to work. Pros Quite customisable, most report writing is quite easy. Cons I have been completely defeated by the Zoho dashboard. I only want to show orders by closing date but all I can do is graphical stuff that is largely pre-defined the Zoho way - not our way. It offers that you can use a widget, but I can't find widgets; they are not shown on any of the menus. I have created quite a neat sales forecast per month report but it can't be placed in my dashboard which would be ideal. And obvious. Like many other CRM systems, Zoho insists on calling the lowest level record a suspect and in my world a suspect is someone who may have an interest so the structure is all wrong. And for some reason it keep a separate record for a suspect and separate for anything that is of prospect status, so two records for each which is total nonsense. Review Source mA martial A. medecin Alternative Medicine Used the software for: Less than 6 months ### "A recommander pour la Gestion des contact en entreprise" December 12, 2023 4.0 Pros Zoho CRM est une plateforme, abordable avec son option gratuite, très facile à utiliser et surtout aussi facilement accessible depuis son téléphone mobile. La possibilité d'intégration avec tout l'écosystème ZOHO que je trouve très riche. Cons L'intégration de l'intelligence artificielle est payante, l'équipe de support n'est pas toujours disponible pour nous aider. Review Source Cooper O. SVP, Group Creative Director Marketing and Advertising Used the software for: 6-12 months ### "Great tool to manage customers and sales" September 3, 2021 4.0 Pros We utilize Zoho CRM to oversee leads and convert them into clients. This appliance has some points of view that we like among them The simplicity of the dashboard and the robotization of the customer, we have everything in one tool, Projects, advertising, offers, , content management, this is only possible with Zoho CRM. Cons The only negative point is in the email capabilities. There is a significant limit in terms of design Review Source AW Arno W. Sr. Automation Consultant Computer Software Used the software for: 1-2 years ### "Widly applicable" May 10, 2022 4.0 Pros Zoho can be used for managing IT projects during the development phases of a project, keeping track of changes and issues. A nice central way of keeping track of everything in one system. Cons Attachments needs to be uploaded and shown in a terrible GUI. This only works for simple files like PDF. Switched from [Microsoft Planner](https://www.capterra.com/p/227201/Microsoft-Planner/) Integration with Sharepoint and other MS tools. Review Source VR Verified Reviewer Pixel Pusher Internet Used the software for: 2+ years ### "Great for Custom Domain Email" October 3, 2018 5.0 We use Zoho for all email on our custom domain. Pros We use Zoho for the email on our custom domain. It's easy to set up users, create aliases and track our emails. Cons Sometimes the spam filter can be a little agressive and you have to log into their UI in order to view the spam messages. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.