# Page 68 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 68 - Is Zoho CRM the right CRM solution for you? Explore 6965 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6965) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 68 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1676-1700 of 6965 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Mark C. Technician Chemicals Used the software for: 1-2 years ### "Excellent CRM software for medium to large businesses." April 15, 2021 4.0 I would definitely recommend this to any medium to large business that can afford it and take advantage of the features. Pros Extremely versatile contact relation management software with an easy to use front end that users can adapt to easily. Cons It is very expensive compared to other contact relation management software used in the corporate world. Alternatives considered [Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Features and ease of use. Review Source VR Verified Reviewer UI Designer Design Used the software for: 2+ years ### "Thank you for creating Zoho CRM" October 31, 2018 5.0 i will recommended zoho because it's free with a good deal features. Pros It's totally free and the user experience and interface of the mail was so nice. Cons i think the setup with personal domain it's confuse me and too many step unlike on google which is different but i'm very satisfied. Review Source VR Verified Reviewer Business Development Manager Information Technology and Services Used the software for: 6-12 months ### "Excellent software to increase productivity of the company" June 16, 2020 5.0 Zoho CRM is a simple product that helps to improve sales process of any company. It will save a lot of time and provide a smooth workflow. Pros Zoho CRM has the ability to control the entire sale process of the company. not only that it will help to manage meetings and customer accounts. It allows to access the data for each and every member of the company. So everyone has a clear idea about the daily process and it helps to track deadlines and due dates. Cons The interface is a bit confused for new users. they must go through the tutorial of Zoho CRM. Sometimes there has a bug when enter data to the system. Review Source Mohsin A. Web Development & Online Radio Expert Information Technology and Services Used the software for: Less than 6 months ### "Zoho CRM Doing Good for Customer Relationship Management" April 5, 2022 4.0 Pros CRM (Customer Relationship Management) is very important nowadays. Online businesses should implement a CRM system on their website to grow and make extra sales through marketing automation. Zoho is a known company for email clients, and email deliverability and their CRM stand good as well. I can recommend Zoho CRM to other business owners. Cons Less resource to startup. UI is not appealing. Take time to get used to it. Review Source Fabián J. Desarrollador web Used the software for: 6-12 months ### "One of the best CRM platforms you can have" October 25, 2017 5.0 Overall satisfied by the solutions they offer us and by their free versions that are very useful. Pros The Zoho family is characterized by having potentially useful platforms for your business, no matter what your turn, has helped us to keep all our activities in order, protections, tasks, personnel, appointments, etc., best of all is that you can go adding modules according to your needs and budgets to have even more solid tools. Cons Maybe I could improve the response times by the support area, I did not have many problems but the only occasion I had to wait several days for me to solve a problem. Review Source Norman A. Owner Management Consulting Used the software for: 2+ years ### "Great free crm" August 4, 2020 5.0 Very good experience with zoho CRM. I use it every day. Pros This is a very easy to use CRM that helps stay on top of all my contacts. Amazing features for a free crm Cons While there could always be more features I can't really complain for a free CRM it has a good amount of features. Review Source Amy O. Owner Executive Office Used the software for: 1-2 years ### "Easy CRM Tool for Small Business" September 16, 2019 4.0 Overall we are happy with Zoho. It helps to keep contacts for each member of our team in one place. While we are not a heavily sales-related company, we are able to track the most basic of information for our clients. Pros I like that it is easy to input new contacts and that there is a section for pretty much any kind of information you would want to attach to a contact. I like that you can schedule follow-ups and touchpoints with your contacts as well. Cons It would be nice if there was a bulk upload option for when you're just starting to set up your CRM from all your previous information. Review Source SSK Shahid Salam K. Proposal Writer Information Technology and Services Used the software for: 1-2 years ### "Zoho CRM and its Utilities " July 28, 2022 4.0 Overall it has been a win-win situation for us as a small business. Pros A one-stop tool for all your small business needs to track, implement and keep a how-to of your employees. Cons There are sometimes options that can't be edited like Goals of PMS, they're automated. Review Source VR Verified Reviewer Planetarium Presenter Education Management Used the software for: 1-2 years ### "Great app to track activity progress and store information, if all users agree on how to use..." June 10, 2018 5.0 All of my client information, stored in one giant encyclopedia of plan, benefit, and employer/employee data! Pros Loved the variety of available features, and just how much Zoho had to offer. Activity tracker across users was GREAT for monitoring productivity. Cons Can get very difficult to use certain features because too many fields dont have restrictions on how to use them, causing conflicting information when generating censuses from their site. Review Source PK Pankaj K. NOC Information Technology and Services Used the software for: 1-2 years ### "Zoho CRM, A good tool for managing the contacts data" October 26, 2022 5.0 we are using zolo's CRM since last 2 years and found it to be very easy to use.It is backed with a very good customer support and it's easy to integrate. Pros Zoho CRM is very much affordable for mid-level organizations to track its contact leads. It can be easily integrated hence, extremely convenient to use. Cons It should be more automated using AI tools. Custom fields are less compared to other competitors products. Review Source VR Verified Reviewer Business Development Manager Information Technology and Services Used the software for: 1-2 years ### "Best CRM in town " February 4, 2019 5.0 My complete experience is good we use zoho books and zoho crm together for our software . It helps us to manage our customers send emails and also manage subscription Pros Its the best CRM in town , price point at which this comes is extremely good. We are a inventory management software company and we integrate with ZOHO CRM and our customers love it . EVen we use it for managing our customer data base Cons nothing as of now , its a perfect piece of software Review Source Jacob P. CEO Used the software for: 6-12 months ### "Awesome CRM " March 22, 2018 5.0 Lots of more customers gained due to having the software. If I was out with a customer I could manage their profile directly from my phone and not having to have a laptop makes it more professional for my customers Pros Their platform and the ease of use to navigate the software is completely awesome and to my liking. Their software has helped me log lots of notes with customers to keep Track and Zoho has the best platform that keeps in track of it and with a date and time stamp. Cons The only issue I find that isn't great for my business we cannot do scoring or connect to our call center software to log customer calls. Review Source VR Verified Reviewer Vice President Client Success Human Resources Used the software for: 2+ years ### "Startup with little resources" February 5, 2019 4.0 overall a good option for small companies or single users on a budget. Pros Cost effective CRM option with good add-ons and tools. Cross functionality with other Zoho products (and Gmail) is nice. Cons If you have non-Zoho platforms or programs it can be difficult to merge or implement. Review Source NM Naor M. CTO Internet Used the software for: 1-2 years ### "Nice product " August 28, 2022 4.0 Pros Gives you the ability to manage your customers history Cons It was very hard to setup it to ours needs Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Yulia P. freelancer Used the software for: 6-12 months ### "A CRM just for a entrepreneur " March 30, 2018 4.0 The benefits is the way to get in contact with so many costumers and the possibility that them can reach the portfolio and the right information about my art work, has been really important. Pros The software is very simple and flexible that I can handle over my computer or my cel phone no matter where I'm. It's based on mail and chats, very convenient on the art industry (paintings) where I develop my work and my costumers are interesting in. Cons About this software I have to say that understand the way the software works and all the tools available to manage my account has been hard work, but at the end it pays. Review Source aS ahmad S. sales Internet Used the software for: 6-12 months ### "zoho crm" October 24, 2023 4.0 it was a very good experience Pros it easy to use i most like that i can mannage every thing and details about my clients and i can export the to excell sheet by prees of buttom Cons every thing in zoho is amazing i like all the fetaures Review Source LW Lei W. Finance Supervisor Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Zoho Review" January 7, 2021 5.0 Overall experience is good. It is inexpensive. Pros It is easy to use. You can download Zoho App and access to your emails on the go. You can download desktop app and also open the email via website. It is convenient to use. Cons The sorting of the emails are confusing. It is difficult to search and get the desired results based on relevant keywords. Switched from [Thunderbird Outlook Converter](https://www.capterra.com/p/178655/Thunderbird-Outlook-Converter/) Thunderbird doesn't make it easy for accessing emails while on the road. Review Source VR Verified Reviewer Commercial Real Estate Advisor Commercial Real Estate Used the software for: 2+ years ### "Long time user" February 16, 2019 5.0 Pros This is a great software that allows you to organize your business! I've used it in different businesses I've worked with and for for years and it's been awesome. Cons Small learning curve in the customization department. I had to call support a few times to help. Review Source VR Verified Reviewer Customer Service Representative Outsourcing/Offshoring Used the software for: 6-12 months ### "Great Email Management tool!" September 4, 2021 5.0 Great experience because we move from manual emailing to Zoho desk and make our lives easier. Pros I love how we organized our tickets using this CRM. We can also generate reports using Zoho CRM in just a blink of an eye. Cons Sometimes our Zoho Tools were too slow to load especially for Zoho people wherein we used them as a time tracker. Reason for choosing Zoho CRM Zoho CRM is user-friendly and easy to navigate. Its features match the needs of our company. Review Source JS Josh S. Owner Newspapers Used the software for: Less than 6 months ### "Robust Software With Many Features" October 23, 2019 5.0 This software when I was using really helped me expand my business. Used the e-mail portion for mass e-mail. The CRM portion to keep contacts organized and detailed notes on each contact. Had issues with figuring things out at first but customer service was excellent in helping me. Pros I liked that I was able to implement a mail merge to send mass e-mails in my own designed template. This was a nice option when I was using this software. Many features and programs to make the workflow more efficient. Overall very comprehensive software. Excellent customer service willing to help with any issues and/or questions. Cons There is a large learning curve for a first time user of the software. Some features were not available. Cost of the software is a bit much per user. Would be nice to have prices based on the number of users at a lower flat rate. Software is expensive. More packages designed for different types of users and various prices. There are just too many features that are unneeded with certain types of businesses. Multiple e-mails sent after cancelling warning of information being deleted. The win back e-mails are just too much and way too many months and even years after cancelling. Reason for choosing Zoho CRM There was not any alternative products looked at during this time. Signed up for the free trial and continued as it worked for me. Review Source LR Lala R. IT Administrator Legal Services Used the software for: 2+ years ### "Zoho CRM" September 9, 2022 5.0 Pros We have used Zoho CRM as an IT ticketing tool and it was really nice and user-friendly. Cons There is nothing to dislike about Zoho CRM. We have used Zoho CRM as an IT ticketing tool and it was really nice and user-friendly. Review Source Hudha I. Operations Coordinator Education Management Used the software for: 6-12 months ### "Efficient CRM " April 23, 2019 5.0 Well I run a part time business which I started with 0 investment, Zoho CRM definitely was a support to cut down my cost on a CRM- I just make of their free access. Pros Definitely this is a hit for SME's , it has a perfect data management system, and the one thing I love about it most is that once the datas are recorded, you can call your customer directly via phone with just one tap and to highlight it's totally free for first three users. Cons The pricing seems to be little high, it would be better if they can offer bulk packages instead of per user. And it is little confusing to figure out the filters. Review Source Chad F. Sales Manager Automotive Used the software for: 2+ years ### "Zoho CRM has been the perfect tool!" November 2, 2017 4.0 Pros Love that the CRM can be tailored to accommodate the needs of users. Has been easy to customize to fit our needs. Cons I cant think of too many negatives. I use the CRM daily and it works flawlessly. I would like to see the app version become a bit more robust. Review Source Abu M. Admin Alternative Medicine Used the software for: 6-12 months ### "Customized CRM Solution" April 23, 2022 5.0 This tool helps me find the right prospects and follow up with them. In addition to facilitating day-to-day sales activities, the tool helps me manage sales processes. Pros How easy it is to customize Zoho CRM for my business is one of the things that I like. There is no need for coding knowledge or developer skills to make minor changes to the user interface, which I like a lot. It is very easy to learn how to use the Zoho CRM. Sales professionals can utilize it to identify leads captured by the tool. The tool allows for real-time data analysis to identify whether a lead is hot, cold, or normal. These features are very useful for professionals on a regular basis. It has been very helpful to me. Cons We struggled to integrate numerous other tools into Zoho as we grew and added more tools to our tech stack. There are not many sales tools that connect directly with Zoho, and you are then left with few options for integration. We have faced serious difficulties integrating with other tools as a growing SaaS business. And customer support can be difficult at times. Review Source VR Verified Reviewer Manager Pharmaceuticals Used the software for: 2+ years ### "This is a great program for small business" January 16, 2019 4.0 Pros Our company started with using this software many years ago. It is lean and convenient witout the cost of a several thousand dollar software. Cons The only downside of this software is that it is all online. If the internet is broken or down, we can't do anything. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.