# Page 69 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 69 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 69 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1701-1725 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abu M. Admin Alternative Medicine Used the software for: 6-12 months ### "Customized CRM Solution" April 23, 2022 5.0 This tool helps me find the right prospects and follow up with them. In addition to facilitating day-to-day sales activities, the tool helps me manage sales processes. Pros How easy it is to customize Zoho CRM for my business is one of the things that I like. There is no need for coding knowledge or developer skills to make minor changes to the user interface, which I like a lot. It is very easy to learn how to use the Zoho CRM. Sales professionals can utilize it to identify leads captured by the tool. The tool allows for real-time data analysis to identify whether a lead is hot, cold, or normal. These features are very useful for professionals on a regular basis. It has been very helpful to me. Cons We struggled to integrate numerous other tools into Zoho as we grew and added more tools to our tech stack. There are not many sales tools that connect directly with Zoho, and you are then left with few options for integration. We have faced serious difficulties integrating with other tools as a growing SaaS business. And customer support can be difficult at times. Review Source VR Verified Reviewer Manager Pharmaceuticals Used the software for: 2+ years ### "This is a great program for small business" January 16, 2019 4.0 Pros Our company started with using this software many years ago. It is lean and convenient witout the cost of a several thousand dollar software. Cons The only downside of this software is that it is all online. If the internet is broken or down, we can't do anything. Review Source Paul V. CEO Used the software for: 2+ years ### "We have used ZOHO for a while now and its excellent" July 3, 2018 5.0 Pros The ease of setting up users and transferring leads back and forth along with the exporting reports make this a great interface Cons I would like to see a "lite" version where some features are unlocked for a business that cant afford the price per user per month Review Source HR Hayley R. Marketing Manager Computer Software Used the software for: 1-2 years ### "Great tool with all you need!" November 24, 2023 5.0 Pros Zoho CRM is very flexible and easy to set up quick reports for example. Lots of additional products linked to Zoho means everything can be done from one place. Cons Campaign templates and creating is not as flexible and easy to use as some other email marketing tools. Review Source maxime T. CEO Civil Engineering Used the software for: 1-2 years ### "the magic tool for any new business " September 26, 2022 5.0 excellent impression and experience Pros Thanks to ZOHO CMR, I have been able to better organize the work of my small structure since I have the possibility to follow the evolution of the work of my collaborators and to give them small reminders so that they don't lose sight of the objectives that I have set Cons it very few publicity on zoho it is on a blow of chance that I discovered it I request publicity and tutorial relating to has formations on zoho Review Source Zachary A. C. Account Executive - NSS Wholesale Used the software for: 1-2 years ### "Customer Lead Tracking Made Simple " March 24, 2019 5.0 As an account manager this is the best software I have used for tracking leads and managing my client list. Pros Very simple to manage. Great for the account manager role to track leads. Very easy customer tracking. Reports and field mapping features were very beneficial. Cons Hard to scale for business with more than 1000 employees. We use multiple ZOHO solutions, so it would be better if we didn't have to log into each one separately. Review Source VR Verified Reviewer Editor Design Used the software for: 2+ years ### "I do recomend to my clients" July 15, 2021 5.0 Great interface, very easy to use at all, very speedy too. Pros Free plan for setup your own domain mail. I do recomend my clients to use and none of them regreted using it. Cons The paid plans are little expensive for personal use, as a company I think the cost is ok at all since you have more discount over more users. Reason for choosing Zoho CRM Easy of setup and a free plan that users can tryout the service. Review Source Chris H. Producer Events Services Used the software for: 6-12 months ### "Small companies greatest expense reporting product" October 5, 2018 5.0 Pros ZoHo was exactly what we were looking for in an expense recording and reporting software/app. We have multiple producers on the road all the time and keeping the expenses organized has always been one of the worst aspects of the job... it's tedious, time consuming and so often we'd forget receipts or just lose them. With the ZoHo Expense app, it makes recording your expenses on the go very simple. Cons Some tasks, like new customer creation, MUST be completed from the Desktop client and cannot be done through the mobile app, which is sometimes a bit annoying. Review Source LR Lindsey R. CFO Construction Used the software for: I used a free trial ### "Great value for the price" January 8, 2021 5.0 Overall extremely pleased Pros \-the price and functionality is exactly what we needed -ease of modifying fields to what is relevant to our business -imap email integration with outlook 365 Cons \-don't like having to fill out lead source each time it goes from lead to deal -it doesn't integrate with my phone provider which is Diapad Review Source Nischala R. Assistant to Director Operations Non-Profit Organization Management Used the software for: I used a free trial ### "Interactive and collaborative" September 19, 2020 5.0 I liked it for good value of money. It has in built feature to connect without going to personal email. Good for record keeping and reporting. Pros I used Zoho CRM for recruiting and souring resumes. It is very well designed with emailing feature, records keeping and seeing at glance status of all our activities. It has good stream of events recorded for each leads. In case a new employee joins the person can see what has happened in past for each lead very easily which helps in moving ahead. Cons It is one among the crowded CRM market and has duplicate features. It is good for small to mid size but not so popular for big employee base. Review Source EE Erica E. Associate Marketing Manager Sporting Goods Used the software for: 2+ years ### "Resourceful Account Management Tool" October 14, 2021 3.0 Pros Zoho CRM is very basic to use. It's easy to navigate and transfer to other platforms! You can customize views, info to track, and allow all users on your team to view. I like being able to design, customize, and send emails through the team's overall email through Zoho. No need to add personal work email to clients and send in bulk. Cons Some functions can be a bit "clunky" or limited to what you can do in them. The email tool I use the most, and formatting can be limited now allowing for much customization and creativity. Review Source VR Verified Reviewer Projects Manager Computer Networking Used the software for: 6-12 months ### "Zoho Review " January 18, 2022 5.0 Good Pros How to create reports and using dashboard Cons create users need some enhancements , add free users Review Source Betty W. Information Technology Specialist Hospitality Used the software for: 1-2 years ### "Zoho CRM is a Reputable CRM" June 3, 2020 5.0 Reaching out to customers and making high sales is what Zoho CRM has helped us do. Pros Zoho CRM has a unique feature of reaching out to the customers, and it is an easy to install application, with proper relationship with the customers. High production and sales due to Zoho CRM. Cons Zoho CRM has a perfect way of dealing with the customers relations, and hence, solving the many challenges that comes across them. Super efficient. Review Source CH Channel H. Business Owner Retail Used the software for: 2+ years ### "Great For Company Email" August 21, 2019 5.0 Overall I love it! I'm on the free plan and I get to use a lot of functionally and it fits my business needs perfectly Pros I use this for my business email and it's really great and it's free if you only need it for one domain name. I haven't had any issues with it and I think it's a great value Cons It's hard to configure but once you get everything set up it runs smoothly. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Zoho CRM I chose Zoho over G Suite because Zoho was free for me and it fit all my business needs. Review Source DW Douglas W. President Marketing and Advertising Used the software for: 2+ years ### "Zoho CRM" February 9, 2021 5.0 We use Zoho for all of our lead and contact management as well as booking and coordinating schedules for our staff and all of our vendors. Pros The ability to integrate our appointments and reminders from Zoho CRM into our Google calendars is invaluable. Cons It would be nice to be able to customize the dashboards a little more but still an outstanding software service that we have been using for 8+ years. Review Source DN Drew N. Sales Director Information Technology and Services Used the software for: 6-12 months ### "Simple" June 23, 2022 5.0 Pros It was easy to make changes and manipulate the view. Coming from using Salesforce and many other CRM tools I found this to be very intuitive and the UI was fresh and easy to navigate. Cons I don't know that our organization had it deployed exactly the way we should have, but overall I was very happy, so not sure there was anything actually about the software that was bad. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) More robust features with Zoho Review Source VR Verified Reviewer Owner Construction Used the software for: 2+ years ### "Great software for the price" March 4, 2022 5.0 Overall, its been a positive experience using Zoho. Pros It is easy to use and configure to get started. Cons It is sometimes an unpleasant looking software. Review Source LK Lukasz K. IT Security Manager Computer Software Used the software for: 2+ years ### "Site24x7 - great monitoring tool" December 5, 2020 5.0 Zoho CRM provides great IT tools. We use them for daily basis and they provide us great visibility on availability, performance and security of our in-house systems. Pros We use few products from Zoho, e.g. Site24x7, Patch Manager Plus. They ideally fit to our requirements and provide services as expected. Cons Everything is good, but sometimes integrating two products to the same SSO system could be difficult. Review Source MM Mazen M. Call center agent Consumer Services Used the software for: 1-2 years ### "Zoho is the best" February 8, 2024 5.0 Pros useful, easy, suitable and not complicated Cons everything as i mentioned is perfect and excellent Review Source MA Muhammad A. Senior Implementation Manager Information Technology and Services Used the software for: 1-2 years ### "Perfect application to manage projects budget " November 12, 2020 5.0 Great product use for multiple purposes including budget management, surveys and financial information and processing to reports Pros Zoho gives me an ability to track and manage resource budgeting as an Implementation Manager. I can pull information according to my preferences and control on handling data is amazing. Reporting is one of the best and coolest features and without even running the reports I can subscribe it to my email address. Cons Admin panel should have more flexibility in terms of offering a on the fly dashboard about how many users including active and inactive and how many projects assigned to which users. Review Source VR Verified Reviewer Owner Photography Used the software for: 2+ years ### "Best CRM" March 22, 2020 5.0 Pros I'm actually a subscriber to Zoho One. Zoho CRM is part of the package and I love everything about it. It works seamlessly with all the products they offer. Cons None at this time. Everything was easy to figure out and one line FAQ section is great Review Source AS Aria S. Apparel & Fashion Used the software for: 6-12 months ### "Zoho CRM works great!" May 13, 2018 4.0 Pros The very helpful thing about Zoho CRM is that it automates vital sales tasks and it’s excellent connectivity with many of google apps makes maximal use of social media too.It also features a dedicated conversational assistant Zia which can provide you your status in every form. From gantt charts to monthly revenue information all features are provided. It also features multi-user portals which turned out be very helpful for our team, encryption and predictive AI with Mobile SDK and app distribution on their most popular enterprise plan. Cons The price for a standard user is moderate but it doesn't features things like personal assistant for a standard plan. They require much more money for the services mentioned above. Despite the great features offered by Zoho CRM. Sometimes bugs can also occur in new features. We have pointed out a few improvements and the customer response time was good and they dealt with our problems efficiently Review Source VR Verified Reviewer Website Coordinator / CS Rep Wholesale Used the software for: 2+ years ### "Wonderful, especially for the price point!" April 9, 2018 4.0 CRM management. Invoices. Project tracking. Pros I've utilized the free version, I most like that so much is bundled (projects, CRM, invoices) and it all works together. You can upgrade to a paid membership AS your business grows, but not before. This is wonderful for small businesses and those attempting to get started. Cons I haven't experienced anything negative. I believe you just have to research the thing you want to do, to make sure that it will work properly. It took a moment (as an example) to discover how to sync CRM customers to the invoice part of Zoho but it works really well once you understand. Review Source Temilola Waliu G. Digital Marketing Strategist Health, Wellness and Fitness Used the software for: 6-12 months ### "Zoho is all that i needed" September 21, 2018 5.0 fantastic.. Pros I just migrated to a dedicated server, and I needed something that will help me manage my company emails, as the previous host I use to offer that services... That is where Zoho came in I enjoyed the Zoho mail features, most especially the email group features, it gives you the privilege not only to read and send mail but also your company teammate access... Cons Recently, i added new email and i realise i can no longer use imap unless i upgrade to the paid plan. thats just a great turn off for the new company i wanted to register on the services Review Source MK Mitri K. Accounts Aviation & Aerospace Used the software for: 6-12 months ### "Econmical Business Manager" July 24, 2023 5.0 Good Pros Email Integration is seamless and categorization of emails per contact is awesome Cons Lack of Validation on user input and form submission is needed for any business. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.