# Page 7 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Zoho CRM the right CRM solution for you? Explore 6972 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6972) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 7 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 151-175 of 6972 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VP Victoria P. Administrator Real Estate Used the software for: 1-2 years ### "Zoho, not just any CRM" October 21, 2024 5.0 Zoho managed my data and made my whole organisation manageable, data when needed at my fingertips. Pros Zoho is easy to use, its easy to customise and to find your way around the data even if you do not have a lot of knowledge with CRM's. Cons What's not to like? Its hard to find bad points with software this good! Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Zoho CRM Zoho has a nicer looking interface which made it more appealing to use. Review Source NL Nick L. Account Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Streamlining Team Efforts with Robust Lead Generation Tools" November 14, 2024 4.0 This has been a tremendous tool for organizing and generating leads. It has kept our team in lock step and avoided inadvertent double contact. Pros 1) Lead Organization - helps keep our time on task 2) Customizable Contact Tracking - easy to update and search 3) Customizable Account Tracking - from setup through launch Cons 1) Could add more / easier integrations to other software 2) I wish there was an increase in customizations for data integrity - relies heavily on the user 3) Would like to see an increase in analytics within Zoho CRM Review Source Moises R. Sales Manger Transportation/Trucking/Railroad Used the software for: 2+ years ### "Fácil de configurar y personalizar." August 25, 2024 5.0 Pros Pues tuve la oportunidad de integrarlo desde 0 cuando estaba de sales manager en una app de delivery y siento que lo que me agrada más es su facilidad de personalización y adaptabilidad a los modelos de negocios. Cons Diría que algo que limita un poco su usabilidad en términos de integración por API con otras herramientas es que muchas de estas son exclusivas de Zoho y por lo tanto son más especializadas, en unos casos incluso están en fase beta. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Reason for choosing Zoho CRM Por sus costos y por los beneficios ofrecidos en este caso por el tercero que nos ayudó con la integración, el acompañamiento de ellos y que entendían nuestro modelo de negocio. Review Source RSR Rishi Singh R. External Consultant Defense & Space Used the software for: 6-12 months ### "Easy on clicks" April 26, 2025 5.0 Pros Zoho’ client management platform is something I’m extremely inclined to. It’s easy, manageable and quick on clicks. Cons The processing time could be brought down I believe but it still doesn’t affect the main functions of the software, so it’s pretty fine. Review Source AK Ashfak K. Senior executive Accounting Used the software for: 2+ years ### "Zoho CRM review " October 23, 2024 5.0 Pros Zoho CRM stands out for its user-friendly interface and extensive customization options. I also appreciate its integration capabilities with other Zoho apps and third-party services Cons One of the drawbacks of Zoho CRM can be its complexity, especially for new users who may find the array of features overwhelming. Review Source LE Lily E. Sales Manager Environmental Services Used the software for: 1-2 years ### "Streamlined Access and Tracking: A Solid CRM Experience" November 1, 2024 5.0 My overall experience was good in all aspects that the app offers Pros I like the easy access to a database with specific notes for client prospecting, as well as the ability to track activities, both for progress in closing sales and for existing customers Cons Accessing contacts by point of contact sometimes seemed confusing to me Review Source VR Verified Reviewer Owner Real Estate Used the software for: 6-12 months ### "Pretty decent" January 14, 2025 4.0 overall it was decent for the price compared to other options Pros I like the simplicity of the service and variety of tools Cons I least liked the customer service as there limited chat or call support Review Source CS Connor S. Brokerage Operations Associate Financial Services Used the software for: 2+ years ### "A great option for your CRM" October 11, 2024 5.0 We have used Zoho CRM for a few years now and it has been integral in running our business. Pros Zoho is a fantastic platform to meet your CRM needs. It is very user friendly and was easy to customize to our preference for workflows and modules. Cons I would like to see more external applications added to their marketplace for integrations. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM We found that Zoho was a better value for the cost. Review Source AH Ava H. Senior Software Engineer Consumer Services Used the software for: 6-12 months ### "Affordable and Gets the Job Done" April 5, 2025 5.0 Great value for small teams looking for flexible CRM without breaking the bank. Pros Customizing pipelines is super easy—I created one for a side project and started tracking progress in no time. Cons The mobile app isn’t as smooth as the desktop version. Review Source HN Harish N. Analyst Computer & Network Security Used the software for: 6-12 months ### "Simple and Ready to use CRM !" January 28, 2025 5.0 It was a good experience setting up Zoho CRM. Pros Simple and ready to use CRM for small and medium scale industries. Cons Should Reduce Pricing a bit so that many small and medium scale industries would come into the bucket. Review Source NG Neha G. Software engineer Retail Used the software for: 1-2 years ### "Ease of use" November 27, 2024 4.0 overall experience is good with the CRM. Pros Easy to use. I recommend it because i us Cons less features than others. over-security features Review Source PS Pereira S. Informatics Engineer Information Technology and Services Used the software for: 2+ years ### "Looking for endless possibilities to elevate your business? Let me hook you up with Zoho CRM" September 2, 2024 5.0 We are grateful to have shifted from mundane spreadsheets into Zoho CRM. It has propelled our sales operations and enabled us to interact and connect with our customers without any hitches Pros It is the dream of every business to have a tool or rather software that streamlines and optimizes daily operations. Zoho CRM is our go to tool. At an unbeatable price and with no hidden charges we get to enjoy its intuitive UI and sturdy features. During implementation and deployment of Zoho CRM I realized that the migration of our customer,sales and business data from our then solution to Zoho CRM happened soo effortless and with just a few clicks we were done. Even while an of our teams is working remotely, Zoho CRM ensures that there are no challenges of accessing customer information. It ensures boundless access to customer data at any time from their mobile devices and that way it keeps them on the go to continue with business proceeds and close those deals. Zoho CRM brings the two main business processes into a single place ie customers and sales management which has enabled us to optimize these operations meaningfully. Zoho CRM is adorned with reliable and highly advanced security features which protect our data from unauthorized access. Encryptions and audit logs have been very invaluable and convenient Cons Zoho CRM delivers impeccable customization possibilities, ease of use, excellent battalion of customer support and a reliable and functional feature range. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) At some point we stopped receiving constant updates. Without this software updates, the system started to lag. Review Source JM Joao M. Spinning Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Why struggle with clients relationships and you can use Zoho CRM." September 6, 2024 5.0 Our overall experience with Zoho CRM has been exactly as we had hoped for. It has kept its promise of ensuring we have the best experience managing our clients. Zoho CRM has helped us build up resilient and long lasting relationships with our clients by properly managing all their data and interactions. Pros Using Zoho CRM has always been easy for us and it was equally easy to customize it to fit what we were looking for. The instant chatting and online meeting communication functions in Zoho CRM which offers us a quick way to interact with our clients. It makes it easy to analyze our clients engagements which help us come up with ways to strengthen our relationships. Cons No cons experienced from Zoho CRM. Our usage experience has been very smooth. Review Source PKR PANDI KRISHNA R. TECHNICAL SUPPORT Financial Services Used the software for: 1-2 years ### "A Positive Experience with Zoho CRM" September 28, 2024 5.0 Overall, Zoho CRM is a powerful tool that can significantly enhance customer relationship management when properly implemented and utilized. Pros its versatility and user-friendly interface. It offers a comprehensive suite of features, including customizable dashboards, automation tools, and robust reporting capabilities, which make it easy to manage customer relationships effectively. Cons One of the challenges with Zoho CRM is its complexity for new users. While it offers a wealth of features, the learning curve can be steep, especially for those unfamiliar with CRM systems. Review Source OA Okan A. Director Construction Used the software for: Less than 6 months ### "Dishonest People, wont honor the refund and dodge time passing tactis." October 31, 2024 1.0 Dishonest people, They just wasted time tool 3 weeks to respond and than told me it was passed due. if it wasn't upfront 1 year payment i would move my company, i will probably move to somewhere else as soon as times up. Pros marketplace has lots of integration options Cons too much tabs, unnessary steps, untrained support staff don't know much and always have to refer to somebody else. One of them accepted to honor refund as per their terms and condition within 30 days, and then wasted 3 weeks to response only to be told it is passed the 30 days. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Zoho CRM only reason was easier sms integration with too many integrations available Review Source SP Shubham P. Product Manager Real Estate Used the software for: 1-2 years ### "One stop CRM " December 28, 2024 4.0 Pros Being a one stop solution. We can easily manage all customer operations in one crm Cons Everything is good just UX can be improved a little bit Review Source Asante M. Co-Founder Marketing and Advertising Used the software for: Less than 6 months ### "Fantastic Small Business Tool" October 7, 2024 5.0 It's been great and has also helped me feel more comfortable with this type of software in general. The UI/UX is clearly built for small business owners, and it's been really great utilizing the multitude of features that the ecosystem provides. Pros Zoho enables us to scale our business efficiently with an all in one integrated platform. This makes it easy for us as business owners to create training modules for our teams as we're growing, something that can be a huge pain and consumption of time when using a ton of different solutions. Zoho has been great for us. Cons As a non-techy person myself, there are always difficulties learning new software, and for us it was the Zoho CRM that we launched with. But many online tutorials are available that made this easier. Review Source SP Shania P. Assistant Finance Manager Accounting Used the software for: 1-2 years ### "Fantastic must have CRM tool" December 10, 2024 5.0 Pros Zoho CRM is an excellent and lucid customer relations manager tool. Cons Zoho CRM has nothing to be anxious about. Review Source VR Verified Reviewer Owner Broadcast Media Used the software for: 2+ years ### "One Stop Shop with complex UI" September 14, 2024 5.0 Pros I like that Zoho CRM is an all encompassing CRM ssoftware. I particularly like the automation abilities in the entire the sales process, including sending emails, following up with leads, and updating fields. Cons The UI and onboarding is very difficult. And so is the customer support. It seems complex For a new user Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Better pricing and there are many different software that the suite offers Review Source MRUR MD RIAJ UDDIN R. Marketing Manager Higher Education Used the software for: 1-2 years ### "Not the Best, But Pretty Solid" October 20, 2024 4.0 It's a good tool but the user interface is a bit complicated. Pros Zoho is a comprehensive CRM platform that allows you to manage virtually everything in one place. You can integrate ads, landing pages, and lead forms to capture real-time data directly within the CRM. Its deal pipeline feature helps streamline lead management by organizing them according to their stages, making it easier to track progress and close deals efficiently. Cons 1\. Facebook ads lead form disconnected multiple times without any reason. 2. Lead doesn't show up in real-time, meaning it takes a couple of minutes or hours to show on the CRM. Review Source amit S. Team Lead Program Development Used the software for: 6-12 months ### "Reliable Business Email" November 9, 2024 5.0 It is a reliable option for businesses looking for a professional email solution without much hassle. Pros I set it up for our small business, and it was easy to manage multiple accounts. It kept our work emails separate and more secure than regular email providers. Cons The mobile app is sometimes slow to sync new emails. Review Source VR Verified Reviewer Director of Marketing Operation Information Technology and Services Used the software for: Less than 6 months ### "One of best CRM for Small Businesses" November 24, 2024 5.0 Pros I like lead management process and workflow automation Cons doesn't have the two-way messaging option yet Alternatives considered [Salesmate](https://www.capterra.com/p/156234/Salesmate/)[Clay](https://www.capterra.com/p/237944/Clay/) Reason for choosing Zoho CRM ZOHO has alot feature and in compare its quite cost effective Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Because Hubspot cost per contact basis which is huge Review Source mH mohamed H. responsable E-Learning Used the software for: I used a free trial ### "je recommande" March 14, 2025 5.0 bonne utilisation et avec beaucoup d'options Pros simplicité et fluidité du logiciel, practicité Cons aucun tout se passe bien on verra par la suite Review Source AMM Asan Mohammed M. STRUCTURE DESIGN Architecture & Planning Used the software for: Less than 6 months ### "Evergreen zoho" December 10, 2024 5.0 Zoho CRM is user-friendly and versatile,affordable and accessible to businesses of all sizes,and offers multiple editions with different pricing plans,has improved their lead management and marketing campaigns results Pros Zoho CRM protects data with encryption, audit logs, IP restrictions, and two-factor authentication,mobile edition allows sales teams to access customer data and stay connected with client,offers 24/7 support from team skilled person,integrates with over 500 online tools, including Google Workspace, Microsoft 365, Slack, and Shopify. Cons Zoho CRM requires extensive customization to be usable,CRM has technical limitations, such as: A maximum of 1,000 datasets in a workspace A maximum of 500 rules per dataset A maximum of 1,000 ruleset templates in a workspace A maximum character limit of 100 for entity names Review Source CA Christine A. Project Manager Construction Used the software for: 1-2 years ### "Gun blazing for it's successful leads." October 24, 2024 5.0 Great for manage customer contacts for campaigns. Terrific with lead management. Pros Exquisite for leads tracking and segmentation and distribution. Cons Fantastic for lead tracking and segmentation. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.