# Page 70 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 70 - Is Zoho CRM the right CRM solution for you? Explore 6965 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6965) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 70 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1726-1750 of 6965 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Christie M. Manager Cosmetics Used the software for: 1-2 years ### "Zoho CRM is great " November 16, 2023 5.0 Pros The pros are it's easy to use and everything is customizable Cons The cons are the nicer features are for top tier users in the AI feature art for only certain customers Review Source Vaibhav G. Clinic Admin Health, Wellness and Fitness Used the software for: 1-2 years ### "Good for Lead Management" June 29, 2022 4.0 Good software for lead management, surely it improved our sales. Pros We use it to capture and track our inbound lead from various platforms. Lots of useful filters to see data. Cons We faced some issue with cloud telephonic integration. some time the calls were dropped. Review Source LL Lisa L. Business Development/Account Manager Consumer Services Used the software for: Less than 6 months ### "Zoho One is # 1 " August 26, 2020 5.0 I have worked with and in several CRMs in my time and Zoho is a great platform. Integration of data is quick, easy to learn. Pros The analytics is amazing. My task it to collect, contact, and convert clients to sales opportunities for several different business across the US. It is critical that I know the stats of each account, and adjust if necessary. Zoho makes my workflow much smoother. Cons The one thing I like the least, is if a field is required and you forget while inputting details it allows you to save the lead. If there was a required field and it was blank there should be a pop up to let you know to add before saving. That would save time having to find or remember the information. Review Source MK Michelle K. Vice President Insurance Used the software for: 6-12 months ### "Best system I've used so far" December 3, 2021 5.0 All my tasked are way more efficient with this system! Pros Everything about this system makes my job faster and easier! My favorite feature is that i can customize everything to fit me! Cons I really hope that when creating a Certificate that they can have all the policy info transfer instead of having to type it in every time. I do know that they are trying to improve this. Switched from [Agency Matrix](https://www.capterra.com/p/50949/Agency-Matrix/) I wanted to a system that made my life easier and CRM has! Review Source Jim C. Managing Partner Human Resources Used the software for: 1-2 years ### "Heard that it was the "poor man's SalesForce"...but really, it's a great CRM, period" January 25, 2017 5.0 I converted from our clunky, old, server-based ACT! CRM to the cloud-based Zoho CRM Professional solution a little over a year ago. I was up and running and fully productive in the new Zoho CRM system quickly. It's a simple, powerful CRM and integrates nicely with Outlook email and has all of the CRM functionality of SalesForce at a much more effective price point for a small business. Pros Ease of use; integration with Outlook; reporting capability; easy to track potential deals Cons nothing Review Source Isaac N. Accountant Information Technology and Services Used the software for: 1-2 years ### "Zoho CRM" January 21, 2019 5.0 Great so far can't exhaust all features, takes time to know all Pros Great CRM with unlimited apps, I use zoho on daily basis ie zoho docs. Sharing of tasks and giving reports on zoho docs is fast and easy. Zoho emails are also great and their storage is enough for a user (15gb) Cons The costing of zoho can be cheaper for small organizations More tutorials can be posted on how to use many zoho features esp on campaigns Review Source GM Gene M. Senior Accountant Accounting Used the software for: 2+ years ### "Great Client & Prospect Tool" February 4, 2020 5.0 The app allows us to keep current clients information up to date and it helps us to communicate with them on a regular basis. It also allows us to maintain a marketing program for potential clients by providing a regular weekly program for sending our marketing information Pros This app give us the tool we need to manager existing clients and to solicit potential clients. Cons It does not have any areas with in the software that is not liked Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Reason for choosing Zoho CRM It provides many more opportunities with related products Review Source WS Wayne S. Sales Rep Automotive Used the software for: 2+ years ### "Zoho Rocks" November 17, 2021 4.0 Personally I wouldn't work without it. Pros Easy to use, capable of keeping track of many aspects of the sales world. Cons I've been told that it's difficult to deal with language barriers when dealing with customer service. Review Source HS Heather S. Business Development Manager Facilities Services Used the software for: 6-12 months ### "Zoho has been a great tool!" March 30, 2021 5.0 Pros I like how all of my information is one place, and the reports are easy to use! Cons I could not getting a training session for Zoho as there were no available appointments. Review Source Simon C. Web developer Design Used the software for: 1-2 years ### "Great CRM that's a lot cheaper than our old solution" February 20, 2021 5.0 Brilliant experience highly recommend this CRM even to clients. Pros The cost of packages is much better than what we used in the past. It even seems to have more features than our old CRM. Cons Not really found anything not to like to be honest, everything was clear to transition over from our old CRM. Switched from [Invoice2go](https://www.capterra.com/p/81858/Invoice2go/) Cost Review Source Denice J. Real Estate Agent Real Estate Used the software for: 6-12 months ### "Amazing features and surprising software." July 20, 2018 5.0 Pros Zoho CRM is a very helpful tool to manage connection with customers or clients. It helps in commercial work with beloved clients. This software is necessary for all companies in 21st century. This is very easy to use overall. It is almost very useful for all type business. Cons In my opinion one disadvantage which is i want to highlight is customer support CRM,s have to improve thier customer support on urgent basis. Customer support services is the most amazing thing. If client is provided the best customer services that lets them feel comfortable. Review Source Ricki C. Sales Consultant Hospitality Used the software for: 2+ years ### "Zoho CRM keeps me organized!" December 5, 2018 5.0 Pros Zoho CRM allows me to track all opportunity's in one place and measure forecasts accurately. Zoho CRM also allows me to track team and individuals progress toward monthly/quarterly/yearly goals. Cons I'm excited to see added features in the future! Review Source SP Shekhar P. Marketing Information Technology and Services Used the software for: Less than 6 months ### "Good CRM" April 6, 2022 4.0 Good experience. Pros Easy to use, multiple features available where we can utilise most of them to manage CRM activities. Cons Complications in Zoho CRM Plus package. i.e. integration, while integrating conatcts from Zoho Campaigns and ZOho CRM not able to map all fields. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Most of the features available in Zoho CRM which we require to achieve our goal. Switched from [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Agile CRM became unreliable and glitchy. Review Source MP Maddelena P. Director of Operations Leisure, Travel & Tourism Used the software for: 6-12 months ### "This is a scam product. Stay away. They will take your money and run. " September 23, 2019 1.0 Support will not resolve issues. Additionally - there are separate support and development teams for each app. This means that very few of the apps are integrated! This is a poor showing for what is marketed to be a unified platform. Additionally - support for one app will generally have no idea regarding developments for any of the other apps. So you have something like 40 different teams to call, or Sales, or General Support - when you are trying to solve a problem/see if an integration can be set up. It's genuinely mind-blowing how badly this is organised. Pros Nice interface Good number of apps available for a reasonable price Cons Many of the apps malfunctioned in a serious way: from Zoho Mail to Backstage. Literally unusable, and they are crucial to a functional CRM. Reason for choosing Zoho CRM We were told that it was an open-facing API software, which we required when setting up an API to our booking software. However, we have left Zoho and gone for Microsoft Dynamics. Trust me, it costs less and does the job that Zoho flimsily failed to do. Review Source Vincent Y. Web Designer & Education Consultant Education Management Used the software for: 2+ years ### "Good CRM for the Price" September 17, 2021 4.0 Decent. Pros Zoho has come a long way in the time our company has used it - it used to go completely down about once a month and completely disrupt our sales process. However, we decided to stick with it, as it has an unbeatable price for the features we use. Now, they've had at least 1 year free of outages. Cons The RingCentral integration leaves a lot to be desired. Review Source cR chad R. Network Admin Automotive Used the software for: 2+ years ### "Zoho review" March 31, 2022 4.0 This software is easy to use right out of the box. Very intuitive and little to no issues. It has made our help desk duties much easier. Pros We use this product mostly for remote access. It is very easy to use and we rarely get complaints from any of our end users. Cons It gets a little clunky at times. Sometimes it needs reinstalled to get back to optimum performance. Review Source Agata J. Marketing Assistant Used the software for: 1-2 years ### "Good and affordable CRM platform" May 7, 2018 4.0 Zoho CRM helps to improve customer relations. Pros Pricing is pretty good and flexible comparing to most other CRM on the market. Zoho offers free plan and also free trials for other plans, it is very convenient, especially if you need to try additional features and see if you actually need them. Cons UI/UX design should be improved, it is not very intuitive. To customize some sections you need to be pretty techie. Review Source TL Trey L. Operations Manager Construction Used the software for: 1-2 years ### "HVAC " November 5, 2019 4.0 Having a new tool is always a challenge, at first I thought the support was fairly weak and our company contact was not so well versed in the software but it got better as time went on. Pros I was using this software before I switched companies and it is a good tool for recording customers and logging info about jobs. Once you get the hang of it, easy to navigate. Cons I felt that there were some features that were missing and I didn't think the transition from a lead to a customer was all that easy. I felt it should be a little more in depth. I would like to see a more streamline process where the 2 are separated more. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Price point Review Source jafar S. User Business Supplies and Equipment Used the software for: I used a free trial ### "A great CRM tool right now in buisness " September 17, 2019 5.0 only with trail period i can say it was a great CRM tool which i have even come across which made grow our business grow just click and all your contacts will be imported likewise it was very user friendly Pros I used this tool for my fathers business to grow business using this CRM was awesome it gives all analytics where you can add contacts and help those Customers who contact regarding any issue with and it gives an awesome graphical view so that we can see all tasks which we need to do today and schedule Cons pricing is costly compared to others but worth with features Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM It gave a trail period period for 15 days with 3 users which was awesome but choosing zoho because it is the biggest CRM with great features and 99.9% uplink Review Source SG Suprit G. Director Banking Used the software for: 2+ years ### "Review " March 12, 2021 4.0 Pros the ease of using this software. It is ery simple using it. Cons as in hubspot you can have all view of your contact on one page here you have to switch if it is a lead. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Samuele C. IT manager Information Technology and Services Used the software for: Less than 6 months ### "It has all you need " November 17, 2023 5.0 Pros Zoho is a complete solution to help in your daily work task Cons Easy of the setup, and the customization Review Source Josh Y. Senior Education Manager of Online Learning E-Learning Used the software for: 2+ years ### "Google Drive, stand asside" October 24, 2018 5.0 Great experience. I was able to produce robust documents through Zoho CRM and share them with others who needed to view, but not edit the content. Pros I discovered Zoho's online set of office-related cloud components when I was looking for a method to collaboratively engage with spreadsheets that maintained much of the functionality of Microsoft Office and Excel. While Google Sheets is often the go-to for virtual collaboration, Zoho's set of cloud components really blew Google out of the water with its functionality. I continue to set Zoho as my default online office programs as it integrates well with Google Drive, where I often share documents with others. Cons The software isn't always the most intuitive and unfortunately needs to gain a larger stake in the marketplace so that more users take advantage of its features. Unfortunately I would like to place the blame more on the consumer than Zoho, as many consumers don't utilize many of the functions available. Review Source Saloni B. Sr. Business Executive Computer Software Used the software for: 6-12 months ### "Not so great experience" July 19, 2020 4.0 There is nothing new in this application that you can't avail in others however this application is little messy. Pros It is simple and easy to navigate especially for beginners with this application. Cons This application is crashing all the time as mutilple times it happens that zoho sheets are not working. It is slow and difficult to blend with work procceses. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was expensive. Review Source JR Jacqlyn R. Director of Implementation Computer Hardware Used the software for: 6-12 months ### "Zoho Review" September 22, 2020 5.0 It took some learning, but I think it's great software. Pros Ability for multiple accounts to remote into the same sevrer Cons their e-mail marketing is very unattractive, we do not use it Review Source VR Verified Reviewer Executive Director Hospital & Health Care Used the software for: 1-2 years ### "Easy and ready to use" July 18, 2019 5.0 Pros Ease of setting up. Intuitive design and interface. Access via all devices Cons Adds on menu that charge you extra. This is unclear when you buy the software Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM More affordable. Designed for small business Review Source Talk to a Capterra advisor for free and get results within 15 minutes.