# Page 71 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 71 - Is Zoho CRM the right CRM solution for you? Explore 6965 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6965) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 71 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1751-1775 of 6965 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rohit Y. Business analyst Information Technology and Services Used the software for: 2+ years ### "Best to customise your own crm" April 5, 2019 4.0 Pros Best i think we can customise our own crm from basic template. Easily convert your lead to sale. Other options to call email and live chat are also available which are quite useful. Cons They have different plans for monthly and yearly charges. Review Source ST Shannon T. Ceo/founder Management Consulting Used the software for: 2+ years ### "Zoho CRM review" July 9, 2021 5.0 It has helped me be a lot more efficient and organised in my business. Pros Zoho has been a really easy product to use. If I've had any issues, it's been simple to find the solutions online. The interface is easy to navigate. Cons There's nothing I don't really like about about software. Review Source MD Mustafa D. Business Development Manager E-Learning Used the software for: 1-2 years ### "Review for Capterra Value for money" February 17, 2022 4.0 The admin level integration needs to be much better, User side usage isn't as smooth with the ouput required as you'd expect and want. Pros The integrations and customizing of fields as per requirements are amazing Cons The visual side of it is super Texty and not intuitive enough Review Source VR Verified Reviewer Director of Corporate Sales Events Services Used the software for: 2+ years ### "Decent CRM" April 17, 2019 4.0 Pros Allows me to store new leads easily, convert them to contacts and log calls and convert the potential to a sale with ease. Cons I dont like the look of the CRM in general. Not enough color and not customization. Especially with the home screen. Review Source Daryl J. Senior Systems Engineer Information Technology and Services Used the software for: 1-2 years ### "Zoho CRM for Customer relations, deal and subscription tracking" February 14, 2019 5.0 Pros Easy to use once you learn the interface and layout. Automated emails and subcription tracking and billing makes this a must have for our client interactions and tracking. Zoho can host documents, send out emails with the documents, present deals and accept deals to clients. Works amazing. Cons No real issues, some times the remember me / auto login is not working but everything else is great. Review Source Stace G. Research manager Market Research Used the software for: 2+ years ### "Good for marketing campaigns but could be easier" April 5, 2022 3.0 Pros Keeping track of contacts and mailing out to them to keep them engaged is overall very easy and it's pretty easy to create nice looking emails (we use it for monthly newsletter mail outs) Cons It can be a bit funny about uploading the same list with new contacts and doesn't always work for me. I think the pricing based on number of contacts isn't great either. Whilst I like the campaign creation it could definitely be better. You're pretty much stuck using the standard templates so difficult to customise it too much. Also sometimes the layout doesn't look the same when you send a preview email so I end up having to do lots of previews before it looks right Review Source DB Dan B. Owner Broadcast Media Used the software for: 2+ years ### "Best Small Business Software Suite there is" October 23, 2019 5.0 This software allows me as a small business owner to keep on top of my accounting without having to hire another person to do it. Pros This platform is so stable and so flexible that you often forget that it is S.A.S. and not a resident application. Cons The learning curve is sometimes steep because there are so many modules to choose from to interact with. The basic CRM portion by itself is very easy to lean though. Reason for choosing Zoho CRM Zoho One has the best flexibility, customization, and automation features over the rest of the products I looked at. Review Source Vinícius F. Gerente Marketing and Advertising Used the software for: 6-12 months ### "Mudou o nosso jogo na agencia" August 27, 2022 5.0 mudamos nosso jogo. Foi importante para nos profissionalizarmos. Antes do ZohoCRM eramos muito amamdores. Ele trouxe outra visão Pros customizavel serve para grandes e pequenas empresas. ADoro tabém a condição dos API Cons ACho o pacote Plus caro. Também deveria ter uma opção de ter usuários "de acesso" gratuitos Alternatives considered [RD Station](https://www.capterra.com/p/180098/RD-Station/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing Zoho CRM O Zoho oferece um pacote melhor que os outros por um custo parecido. Review Source VR Verified Reviewer Owner Computer Software Used the software for: 2+ years ### "Free tier very functional" February 23, 2022 5.0 Pros Zoho crm is very user friendly compared to other crm's we tried. Their free tier includes a lot of functionality for small businesses Cons Sometimes there's are too many features for our needs and it would be nice if sections could be turned off Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Free option is very functional Review Source VR Verified Reviewer Business Development Manager Telecommunications Used the software for: 6-12 months ### "Zoho CRM Cloud-based integrated management platform like no other exists" February 1, 2022 5.0 Zoho CRM customizes as per your requirements or needs. It makes sales to deal completion time less and easy. Pros It supports more than 20 languages It maximizes team productivity It builds uniquely sound customer relationships It facilitates sales teams work to maximize sales Cons Time to synchronize a lead into a contact needs improving upon. It takes over 3 hours to get this done. Review Source TC Tim C. Director Animation Used the software for: 2+ years ### "Great and affordable CRM" May 19, 2021 5.0 Pros Love all aspects of ZOHO, i have come from another platform which was nearly 10 times the price. Cons nothing at this stage, we love this product and pricing Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) price Review Source CP Carlos P. Gerente Telecommunications Used the software for: 2+ years ### "CRM simple e intuitivo" September 25, 2022 4.0 Muy buena Pros Que todas as funciones más importantes son muy fáciles de usar Cons Precio vs funcionalidad es una variable que puede ser importante Review Source AL Abdul L. IT Consultant Information Technology and Services Used the software for: 6-12 months ### "Excellent Product" August 26, 2023 5.0 Pros Easy to use and best product compare to other products, suggested department to go for the same. Cons Needed more marketing in middle east about this product Review Source Navjot T. Module Lead Information Services Used the software for: 2+ years ### "Best CRM software for all the business needs" October 9, 2021 4.0 We had used it for our IT Support system initially. It comes with powerful integration capabilities. We are able to have fully functional Ticket Support System for our Production Support. Pros It is a very customer friendly software. It comes with the In-Built support for different kind of business processes. It is possible to have high level of customization with the use of extensions and access to the software marketplace Cons It is very easy to setup this software. It can work in both Online and Offline modes. Review Source AC Anil C. Marketing Executive Marketing and Advertising Used the software for: 1-2 years ### "CRM tool from Zoho" June 26, 2022 4.0 Zoho CRM is important tool for using it, they have really important features at all. Pros Zoho is essential tool for CRM to use for companies, it helps a to z businesses to companies. Cons Zoho CRM is helpful tool for businesses but they should improve their tool. Review Source MS Mario S. Finanzwirt E-Learning Used the software for: Less than 6 months ### "ZOHO CRM is the “all in one CRM I was looking for”" March 18, 2022 5.0 It’s THE CRM I was looking for. Just by incidence I discovered it. And that was pure luck! Pros It’s relatively easy to use and has all features you can imagine. The support is great. Cons Sometimes a little bit complex to understand Reason for choosing Zoho CRM The price is great and it works on local servers (European, American or Asian) Review Source Fernanda L. Intern Program Development Used the software for: Less than 6 months ### "Great to Analyze Data" June 30, 2020 5.0 Love it! Especially that it allows you to create a dashboard that allows you to have a "Trello boards" within the CRM. Everything in one place! Pros Zoho allows you to import and export your business contact information. Analyzing the exported data will allow you to analyze the efficiency of your sales process. It can guide who you should recontact and follow up, especially what changes you should make to improve process times and increase the number of clients. It guides your client sales process, by defining the stages a lead can go through for it to lead to a closed deal. Cons The software is like any other CRM unless you are good at analyzing data and creating pivot tables on Excel. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Easier to organize contact information Review Source JM Jessica M. Director Owner E-Learning Used the software for: 2+ years ### "Great alternative to Google" January 5, 2021 5.0 Pros I wanted an alternate to gmail. I searched and found Zoho. Over the years I have noticed they have great customer support. Cons None at this time. I'm satisfied. I don't have any cons Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Wanted a free option for buisness email hosting Review Source EG Eduardo G. Director Packaging and Containers Used the software for: 1-2 years ### "Good CRM software" March 9, 2022 5.0 Good todo for follow up Pros Easy to use and very complete, good dashboard and functionality Cons Not enough support or help to deploy, we needed more one on one atention Reason for choosing Zoho CRM Very easy to use and complete Review Source DC Deep C. CEO Computer Software Used the software for: 2+ years ### "Value for money" March 19, 2022 4.0 Happy overall Pros Easy to implement and adapt to company needs Cons Difficult to customize for special use cases. Also products like Campaigns are disconnected from CRM Review Source Jake C. eCommerce Internet Used the software for: 6-12 months ### "Excellent Customer Relationship Management" March 7, 2019 5.0 Utilized correctly, this software will really add value to your organization, and we recommend it highly! Pros This software saves time, increases revenue, and is overall easy enough for most to use. It's saved our office a lot of time (and headaches!) The package is robust, full-fledged, and allows us to do a good number of integrations that we haven't been able to do with some other software we've tried. Cons It might be good if we were able to use this software on a local desktop, instead of relying on having an internet connection to access the cloud software. Review Source Judgewill C. Real Estate Agent Real Estate Used the software for: 2+ years ### "Zoho crm review" July 18, 2021 5.0 Pros it can schedule task and events for you on the go. and also you can set a reminder for business meeting which for me is very needed for business marketing Cons sometimes its very clumsy and you can barely find a way to navigate through Review Source Febri P. Freelance Computer Software Used the software for: 1-2 years ### "Good mail server for software engineer" October 29, 2018 4.0 I use zoho for my clients as a mail server, because it's free to hook your own domain and create a mail server from it. Pros It basically has everything, but as a software engine i like it's mail server. The mail server that you can set your own domain and control it. You can add some user, and implement it to your application. Cons It does have some limitations, one is in the mail server you can only add up to 5 users. Review Source Lisbeth G. Director de TI Telecommunications Used the software for: 1-2 years ### "Exelente herramienta de gestión " September 22, 2022 5.0 En general es beneficiosa ya que me ha ayudado a reducir el trabajo manual de manera significativa. Pros Es una plataforma CRM muy sencilla de comprender que incluye gestión de inventario,cuenta con CRM personalizable,campañas y automatización de correo. Cons Me parece un poco inecesario que cada que se inicie seción se pida un número de teléfono,al igual que el soporte aveces se retrasa. Alternatives considered [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing Zoho CRM Porque su interfaz es más sencilla y fácil de comprender. Review Source Mandar P. Senior Manager Marketing and Advertising Used the software for: 2+ years ### "Perfect Solution for Startups" August 31, 2018 5.0 Wonderful a Single word. Pros Tons of Application under 1 roof such as Live chat, Telephonic Support, Social Media Integration , Analytics and Complete Automation much more powerful tool to choose. Starting from Free Version (Not for 1 user its for 3 Users for free). Personally i would suggest to get Professional Plan for startups which has all feature. Extremely scalable and Customer support is 11 out of 10. you will get all the business startup tools. Also Has a GDPR compliance ready software. Cons Only should have an On-premise solution for Huge Companies / Large scale organisation. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.