# Page 72 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 72 - Is Zoho CRM the right CRM solution for you? Explore 6965 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6965) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 72 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1776-1800 of 6965 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carly F. Office Manager Accounting Used the software for: 1-2 years ### "Better Products Out There" December 29, 2020 4.0 Zoho CRM leaves something to be desired. It feels like it is trying to be Google Suite kind of deal, but lacks the flow and ease of the product. Pros Zoho allows you to have your calendar, email, and tasks all connected to each other for ease of access. Cons The overall outline and look of Zoho is not ideal. You have to find "work-arounds" for things to show up correctly on your calendar, and other employees' calendars. Review Source VR Verified Reviewer Marketing Manager Computer Software Used the software for: 6-12 months ### "Great Looking CRM with ample customisation, but rather hard to use." July 29, 2021 3.0 Overall - Zoho CRM is a great budget-friend option for most businesses. Pros Zoho CRM looks fantastic, and it it good value for the money you will pay. There is also a huge amount of customisation options available. Cons Zoho is a great looking CRM, but I found it hard to learn and use. It was not clear how to get to some areas of the CRM, which resulted in wasted time. Review Source Karmen R. Associate Director of Technical Assistance and Training Education Management Used the software for: 1-2 years ### "Project Management and Documentatiion" August 6, 2018 4.0 Pros I work for a nonprofit that uses Zoho CRM as our project management and information system. We use Zoho to keep track of activities, project details, contacts, requests for technical assistance, and documents that are created. The thing that I like most about Zoho is that I have flexibility to create and run reports. Cons You can do some customizations to fit your needs but, not many. Review Source JG Justin G. Sales and Compliance Technical Product Admin Information Technology and Services Used the software for: 6-12 months ### "Great Ticketing System to Manage IT Requests" March 1, 2020 4.0 It is a great organizational tool for any IT team (or really any team in general that stacks requests). It will give you and the requesting party access to track, view, and initiate action without losing control of the situation and forgetting something. Pros Before switching to this software our IT requests were manually tracked which caused confusion, lack of response in a timely manner, and sometimes totally missing requests. People would often just call us directly or text the team and it was hard to manage those requests while working on other projects. After implementation all of our requests were tracked, and we had a bit of a buffer zone from the requestor to weed out what is urgent and what can wait. Cons When interacting with other teams/businesses that used this software, if a reply with a ticket number in the subject was also ccing out ticketing system, it would zombify old tickets, or latch on to existing tickets that had nothing in common with the actual request. Review Source Ryan V. Marketing and Social Media Manager Mining & Metals Used the software for: 1-2 years ### "Free version served it's purpose" October 31, 2018 3.0 Overall, the free version for our sales team of 5 served it's purpose and allowed us to have meetings where we could discuss opportunities through Zoho. Pros Managing a small startup with limited sales team, Zoho did it's job in helping leadership identify opportunities and nurture opportunities with the sales team. Cons Nothing that I didn't like, just don't expect to be blown away by the free version by any means. Limited. Review Source VR Verified Reviewer Marketing Director Computer Software Used the software for: 1-2 years ### "Zoho is a great cookie-cutter sales CRM platform for lean businesses." May 31, 2018 3.0 Getting a CRM going at low-cost. Pros It gets the job done in terms of a sales CRM (tracking calls, messages, notes, contact info, etc). As long as you don't need a lot of fancy features, it's a great starting CRM. Cons Features are limited and my experience with support has been relatively less effective than with Infusionsoft & Hubspot. My biggest concern was turnaround time for support inquiries. Review Source VR Verified Reviewer Search Consultant and CEO Staffing and Recruiting Used the software for: 2+ years ### "A poor man’s SalesForce" February 16, 2019 5.0 Helps me organize my prospects and keep track of potential sales opportunities. Pros Easy to use CRM and value priced for SMB business versus overblown and overpriced SalesForce. Cons Would like to see easier integration with other tools like auto-dialing. Review Source VR Verified Reviewer Systems Administrator Food Production Used the software for: 1-2 years ### "A capable alternative to Dynamics CRM" March 24, 2020 5.0 My end users love it and use it. Simple! I also almost never get support calls for it as it just works! Pros The simplicity of use of the product has lead the adoption among our sales staff. No point to a more all encompassing product if no one will use it. Cons Better integration with on site data sources would make life a lot easier. As it stand, you either have to program your own API connector, or purchase one. Review Source HH Hailey H. Account Manager Education Management Used the software for: 2+ years ### "CRM Management" January 12, 2022 5.0 This has been great to keep our team updated on when contacts have been made and attaching documents/pictures to each account. Pros The offline capability is still fully functional and then syncs when back online. Ease of use and real time updating Cons Integration was not difficult just time consuming to update all the fields I created in CRM Review Source VR Verified Reviewer Used the software for: 1-2 years ### "Great tool for collaborating projects" February 23, 2018 5.0 Pros I use this with a company to collaborate incoming projects and I find it is very user friendly and easy to customize and has many ways to integrate with other applications. I found the templates to be very useful as well. Cons The customer support has to be the biggest downfall. When you do have an issue plan to spend a lot on time on hold with customer service to deal with the issue. Review Source BA Brittani A. Communications Manager Museums and Institutions Used the software for: 2+ years ### "Schedule and Share" September 28, 2020 5.0 Zoho ensures that social media posts are streamlined; we no longer have to write a post at the exact time we would like it to go live. We also have the ability to post similar (or the same) information to multiple social media outlets with the click of a button. Pros Zoho allows us to align and schedule our social media posts, as well as track our social media presence using compiled statistics. Cons There are no features we currently dislike. It was easy to integrate into our existing platform. We will continue to use it. Review Source Bart D. Owner Marketing and Advertising Used the software for: 6-12 months ### "Lakes some landing pages features vs others" December 17, 2020 4.0 Pros It's cheap and the layout is easy to customize. Sync to your gmail account. Cons It's little difficult to use with some of the other apps within Zoho. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Price Review Source VR Verified Reviewer Manager Consumer Goods Used the software for: 2+ years ### "Has major potential " June 25, 2020 5.0 Pros The insights that came from the system were incredibly valuable to the operation. Cons There is alot of bloat in Zoho that stifles the navigation somewhat. It is a bit cumbersome to overcome. Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/) Review Source Jimmi N. Software Developer | Network Engineer Computer & Network Security Used the software for: 1-2 years ### "Good CRM that can be used during the Sales process efficiently" May 10, 2018 4.0 Pros You are able to keep track of you sales process by customization and categorizing the process from prospects to complete sales for example. Allows for arranging of customer details and information in an orderly manner making there retrieval to be easy. Cons Requires the extra effort of looking for the customer information as the process is not automated and requires users input. Review Source NB Nathan B. Senior Project Manager Construction Used the software for: 1-2 years ### "Robust for the tech savvy user" January 9, 2018 4.0 I would recommend this for a tech savvy startup who is on a budget, at a very reasonable for one user this is a great tool for the office if you don't need individualized task assignments, if you have a bunch of users I would explore salesforce as a solution instead as the price will be better in the long run. Pros The largest benefit with zoho can is it's ability to be customized for each user and application usage (however see cons). My favorite part of the tool is blueprint mapping, it will let you visually map out your work flows, tasks, emails, etc all in one screen, however the directions and terminology is vague so it takes a while to setup. From a functional standpoint zoho CRM is feature rich, with endless options for integrations and usages. Cons The help documents are ok at best, with that being said they do have free email support. The settings and terminology ate difficult to arrange and set per organizational needs. Some if the integrations zoho offers are not two way integrations with their own platforms. Review Source María Fernanda C. Coordinator Marketing and Advertising Used the software for: 2+ years ### "Zoho CRM" February 25, 2021 5.0 Lead, sales cycle management, as well as follow-up automation and Sales and Marketing reporting. Pros Value for money for Zoho CRM is incredible, awesome features, specially compared to other CRM licensing. Cons Plug and play isn't that great, you do need to take some time to configure and setup according to your needs. Support takes time or are sometimes unavailable. Review Source NT Nathan T. VP E-Learning Used the software for: 2+ years ### "Cost-effective CRM with lots of related modules" April 10, 2020 5.0 We save a lot of money by automating the sales and marketing pipeline. Pros The CRM is easy to use and is surprising powerful. I mostly love the automation functionality and the integration with other modules like Campaigns (email marketing). Cons As with the case of mature software, there are just so many options, and often it takes a while to find what you are looking for. But, that means there are lots of options, which is good. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Cost. Review Source BK Basit K. Recruitment Specialist Staffing and Recruiting Used the software for: 1-2 years ### "Affordable and an Optimal CRM Tool" July 13, 2022 4.0 Pros The ease of deployment and the efficient way it simplifies our tasks are amazing. It helps us to build a client pipeline and especially provides reminders at the relevant time Cons Nothing as of now, the software works flawlessly Review Source VR Verified Reviewer Marketing Automation Project Manager Information Technology and Services Used the software for: 6-12 months ### "Good Value-for-money" May 27, 2020 4.0 Overall, I'm happy with Zoho. If you are introducing yourself into the CRM world, Zoho has more than enough features to test it and manage you customer base. Combined with third party marketing software makes it a really good product for a SME. Pros It's really easy to use. It has most of the features available on CRMs such as Dynamics CRM. You can easily assign contacts to users as well as associate opportunities to them. Cons The marketing add-on (Zoho Campaigns) does not allow to do most of functionalities available on other Marketing softwares. It's email marketing framework is really poor for a professional software. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing Zoho CRM It has much better CRM features. AC is a Marketing Automation software with a few CRM functionalities, Zoho CRM es exactly the opposite. Review Source NR Niwedita R. Project lead Consumer Electronics Used the software for: 2+ years ### "Best crm experience " September 4, 2022 5.0 Very good. We use it for e waste data tracking and sharing documents to client Pros Easy to use and understand. Data can be easily shared to clients Cons Nothing every thing I linked since it made my work very easy Review Source Peter B. Managing Director Marketing and Advertising Used the software for: 2+ years ### "Easy to use and implement CRM" November 16, 2018 5.0 Keeping in contact with prospects and leads is easy and following up with them is easy. and quick. Pros Easy to use, full functionality, and most important of all built-in multiple email client. Cons Cannot think of any negative issues, Zoho CRM just works. Review Source Joselin R. P. Pasante Human Resources Used the software for: 1-2 years ### "Zoho CRM is an incredible option for CRM implants in small and medium companies." August 8, 2018 3.0 With zoho CRM I have been able to collect and manage the most relevant information of my clients, which allows me to provide a more personalized treatment and obtain greater satisfaction from the client. Pros It is good software to control and manage the entire business relationship of the company. Their tools are very versatile and allow to obtain a system for marketing, sales and customer service quite solid. My experience has been good, especially because it provides an up-to-date database and tools for commercial and customer-specific monitoring. Its interface is quite intuitive and therefore it is very easy to use. It's excellent! Cons The only thing I did not like about zoho CRM is that it only allows you to pay in dollars, it does not support other types of coins. Review Source Wishwa P. Software Engineer Computer Software Used the software for: 6-12 months ### "All-in-one CRM tool" July 20, 2020 5.0 My Wokplace is Using Zoho for day to day activities now. Specially in the pandemic situation this has being vert useful. I use this to apply leaves, mark attendance, Zoho emails daily. Pros Zoho has covered almost every requirement that should be in an HRM software and with additional features like Email too. So you can use a single login and a single application to fulfil all the needs. And It has mobile applications as well which is very convenient. Cons Dark theme can be improved a little. Not a big issue at all. If they can provide some themes to choose, that'd be awesome. Review Source VR Verified Reviewer Customer Service Telecommunications Used the software for: 6-12 months ### "Only good for email account management" January 13, 2022 1.0 Pros Good for managing small to mid-sized companies' email accounts. Cons Website interface and design are absolutely horrendous. Use Squarespace instead. This is a joke of a CRM. Review Source VR Verified Reviewer Marketing Coordinator Building Materials Used the software for: Less than 6 months ### "Affordable, Customizable, and User Friendly " November 8, 2022 5.0 Pros The software is user-friendly for people with a wide range of technology experiences, from minimal to in-depth. Cons Some companies, especially in manufacturing, don't necessarily have pre-priced products waiting in inventory. For us, we make custom parts that are ordered to be made every time, so there is a lot of nuances involved in pricing. The quote sheet is almost too cookie-cutter to allow us to completely transition to Zoho CRM without still using excel or another custom spreadsheet. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.