# Page 73 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 73 - Is Zoho CRM the right CRM solution for you? Explore 6965 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6965) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 73 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1801-1825 of 6965 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BS Britney S. Photographer Photography Used the software for: 1-2 years ### "It gets the job done!" March 15, 2022 5.0 I have had an great experience with this software. 2 years and no issues have risen. I use them on a daily basis. Pros I absolutely love this software, it was easy to integrate other systems into zoho. I use it daily with no issues thus far, and I have been using it for almost 2 years daily. Cons No Cons thus far! I have used this product for 2 years, I love every feature! Review Source VR Verified Reviewer Marketing Analyst Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Must have tool for a company" April 22, 2019 4.0 It has significantly reduced the marketing efforts of the company and mapping of the sales activities have become easy to manage. Pros Zoho CRM is one of the best and easy tool for CRM operations. The most important benefit of this tool for our company is to streamline the marketing and sales activities on a single platform and map the customer and sales activities efficiently. Its simple business processes are fantastic and easy to use. Cons Sometimes the customization becomes difficult to perform. But overall the Zoho CRM tool is good to use for any organization. Review Source Shivani S. R and D analyst Warehousing Used the software for: 1-2 years ### "Integration and Support makes it exceptional CRM tool!" July 18, 2019 5.0 Pros Best support and real time support form company officials. Additionally, productivity tools pre installed with the web application makes it daily to use tool. Large community and users make it easy to debug and solve the problems. The data format while exporting in CSV helps in analytics. Cons GUI needs more updates and tweaks. Shortcuts will make it more easy to achieve tasks. Review Source Dr. John O. Associate Professor Higher Education Used the software for: 1-2 years ### "It's All You Need" December 18, 2018 5.0 It's the most powerful CRM I've used, including Salesforce. This software is extremely useful. I highly recommend it. The customer service is responsive. Pros The capabilities are immense. It's the best for the cost. It's scalable beyond any expectations you might have. It's in the cloud. So, everyone in your organization has access. Cons The learning curve is daunting, but it just takes time. This is a minor drawback. Review Source YD Yvonne D. Development Associate Non-Profit Organization Management Used the software for: 2+ years ### "So simple and easy!" May 6, 2021 5.0 My experience was great and I would recommend it to other consulting firms for password management. Pros I love Zoho - it's a great little CRM that is perfect for our needs at the small firm that I work at. We typically use it for password management for our various clients and campaigns. It's a great solution that requires little training and keeps everything organized. Cons I really have no complaints about this software, though our firm did use it for a very specific reason. It's great for everything that we used it for which was mostly keeping confidential passwords organized and safe! Review Source VR Verified Reviewer Director of Operations Hospital & Health Care Used the software for: Less than 6 months ### "New to Zoho - Loving it so far!!" October 23, 2020 5.0 Pros The platform is easy to use, which is the most important part! We can easily track who we spoke to, when we spoke to them, if follow up is needed, and if there are any other notes. There are great email templates and reports that can be run. Cons I have not found anything yet that I dislike that is due to Zoho. They did transfer over our contacts from our old system but I have had to spend a decent amount of time re-organizing it to fit Zoho's platform. Review Source CC Conra C. Director Construction Used the software for: 1-2 years ### "Zoho CRM is a simple solution to help grow the business." December 29, 2021 5.0 Reduced admin time, gives an overview of many business processes, increases productivity. Pros The amount of features and integrated products that give an aerial view of ones business. Cons I haven't found any downsides to this software yet. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Zoho offers better integration and support. Review Source VR Verified Reviewer Business Development Consultant Information Technology and Services Used the software for: 1-2 years ### "Best CRM tool in market" March 31, 2022 5.0 Pros Best Case Management, high user friendly and excellent tracking of transactions. Cons Graphical dashboard is not good, customer support is not great. Apart from that, everything is great. Review Source VR Verified Reviewer Graphic Designer Marketing and Advertising Used the software for: 6-12 months ### "Zoho CRM: Endless Expansion" July 27, 2019 5.0 Pros What I like most about Zoho is that you get the most value for your money. Since I run a small business, it's imperative that we work with software that can do as much for as less, as possible. That seems like a pipe-dream, but once we started playing around with Zoho, that seemed to be the case. In contrast to their competitors who offer similar services as far as integration with live chat, phone and social media. It's the best bang for your buck and so far our clients have been pleased at our response time via Zoho. Cons To be perfectly honest I don't really have a complaint – with the exception of the price point. Using something that is listed so far below their competitors may seem "cheap" or unreliable, but so far that has not been the case for Zoho. We've been pleased with the results we've been getting and the responses from our clients have been positive. Review Source PP Paolo P. Director of Data & AI Management Consulting Used the software for: 2+ years ### "The best since 2010" August 21, 2020 5.0 I started with zoho in 2010 for my startup and I select It for many customers Pros Really easy to use, freemium model and holistic integration. From CRM to ERP! Cons No one in my opinion. Better than Salesforce Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Review Source Rose T. IT Network Manager Banking Used the software for: 6-12 months ### "This Online-based Software is Great for Managing Customer Relationships" January 15, 2019 5.0 I like Zoho CRM and I have had a great experience with it. Its features are well-organized. It allows us to communicate with clients, where we are able to maintain strong relationships. Pros Managing customers is a crucial thing that determines the success of any business. Zoho CRM is up for the task. It is a reliable software that improves business operations and helps us to stay close and in contact with our clients. It also has the best marketing features. Cons Zoho CRM is a powerful tool that I am yet to find cons about it. It is the best. Its features are incredible. Review Source Mofajjal S. Freelancer Internet Used the software for: 2+ years ### "Best for beginners but experts can make good use of it" January 10, 2022 5.0 Pros Its feature rich. Not too overwhelming for newcomers, but useful for experts. Cons Probably their customer service, their replies could be faster. Review Source CW Christian W. CEO Information Technology and Services Used the software for: 6-12 months ### "Not a recommendation - poor functionality in Books and poor support" February 15, 2024 2.0 We can not recommend to use this product Pros It has an intuitive look and feel and there are multiple modules. Cons \- Zoho Books not working and poor support. Unable to fix integrations with bank accounts for more than a month. - You can see clearly that the different modules have been developed by different teams. there is not integration testing between the different modules. - Each user must be configured in each module and changes are not populated to other modules. - Partner is unable to help with open tickets. Review Source VR Verified Reviewer Chief Technology Officer Insurance Used the software for: 1-2 years ### "Best tool out there for remote support." November 29, 2018 5.0 The fastest way to remote into a users machine and fix what is needed, hands down. Pros It works! Every time all the time. You are able to remote into a clients machine and do anything that is needed. This is so much better than walking them through every step to reach your solution. Cons It leaves behind an EXE file that the client has to remove manually. I would prefer it cleaned up after itself. Review Source VR Verified Reviewer President Retail Used the software for: 6-12 months ### "I am a user, lots of features " January 6, 2022 4.0 I chose it to try to centralize all of my business activities, there can be a bit of a learning curve to get everything to work the way you want, but it is a good software. Pros The amount of features ZOHO has is great if you’re trying to keep everything centralized. Good Tutorials. Cons It can be a bit clunky when you’re first starting out. Review Source DT David T. Business Development Manager Pharmaceuticals Used the software for: 2+ years ### "Zoho CRM Review" November 3, 2016 5.0 So far I have been using the new CRM for the last 3 months or so and it has been a far improved experience as compared to their previous iteration of the CRM software. Of the best improvements are the additional functionality especially with the new filter features and integration of email into the system, including notifications of opens, clicks etc. There are still some features missing like the full email integration which at the moment is only available to premium customers but hopefully the full suite of services will be available to all in the future. A great system and would recommend to all that want to improve their business processes in dealing with clients, campaigns, marketing and support. Pro's: -great filter -easy search -easy import -great support Con's: -some features for premium only -takes a bit of learning but support is there to make it easier. Pros Great Filter Easy Search Import options Great support Cons Learning curve Some features for premium only Review Source Amit L. Manager Marketing and Advertising Used the software for: 2+ years ### "Work Horse " November 20, 2019 3.0 Pros I really like the integrations that are possible, it makes my services so streamlined and user friendly, really love this CRM Cons I wish it was a little easier to understand the layout although simple is not beautified. Review Source VR Verified Reviewer Digital Content Specialist Hospital & Health Care Used the software for: 1-2 years ### "We switched to this from SalesForce because of the costs involved with SalesForce. Very good product" May 21, 2018 5.0 Pros Zoho has expanded functionality that other CRMs are missing. The price point is extremely affordable. Marketing and email functionality is crazy good. Cons The customer support is lacking when compared to other CRM tools. If you have previous CRM experience you'll do fine inside Zoho, but if not the customer support team isn't the best at helping to navigate their tool. Review Source VR Verified Reviewer Client and Account Manager Used the software for: 1-2 years ### "Convenient for small businesses and startups that don't want to pay a lot for a CRM Software" June 7, 2018 4.0 It helped manage and streamline my customer interaction operations, my monitoring of my sales team's progress and performance, and my retrieval of analysis of our pipeline trends, our customers' closing time and turnover, and the company's performance as a whole. Pros I love the ease of access and convenience in its mobile app; it makes work on the go very easy. I also love the functionality of scheduling tasks/activities very easily with the ability of adding many details such as how long the call took and the tasks' priority level and completions date. Cons The only aspect of Zoho that I faced challenges with was customer service response time. When I first signed up, I needed some guidance with customization and their response time slowed my implementation by about a day. Review Source VR Verified Reviewer Producer Broadcast Media Used the software for: 1-2 years ### "Good Company mail option" September 17, 2018 4.0 I've been using the Zoho Mail connected in the "mail app" in the computer and it works good but when I need to connect through a browser it doesn't work as goos as the mail app. Overall, it is a good professional way to hace different user under the url company name . I really recommended Pros The different users we can have under a url name Cons The application on the phone and when I connected in the browser. It's not friendly at all.. Review Source BB Brian B. Partner Internet Used the software for: 2+ years ### "One Of The Best "Affordable" CRMs On The Market" July 26, 2019 4.0 Has been great. We've used it on many database/customer projects, and have also implemented it with many team members. Pros We've used ZOHO for many years, in fact dating back to when it first came out. It is packed with a ton of features and allows for a lot of customization. The pricing is also very good for what it offers. Cons I think there is a bit of steep learning curve with this tool, though that's probably not uncommon with CRMs. There are now some free alternatives, like Hubspot, that offer many of the features found in ZOHO. I think overall though, there aren't really that many negatives, and if you're uneasy about using a freemium product, then this is probably the CRM to go with. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Feature, pricing, customization options, and integration with other tools. Review Source VR Verified Reviewer Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Good CRM for all needs" January 14, 2021 5.0 Pros What I like on Zoho is that is a fully modular and scalable software. The possibility to customize and choose what better fit the organization was the main point of our choice. Cons Some feature in search can appear not well organized and easy quick to find Review Source GD Georgy D. Product Manager Computer Software Used the software for: 2+ years ### "This is probably the best business leads organizer I have ever used" February 26, 2019 5.0 We started a few businesses and used zoho for all the leads. It was helpful, free at first and pretty easy to use. We couldn't afford big softwares on the market to pay for, thanks to zoho we had a chance to grow the company first and then start paying something. Pros Everything is so easy, filterable and you can sort leads out by categories or any way you want. Great business tool online for you and your team real time marks and updates. It helped a lot. Cons Nobody like to upgrade and start paying for the software, but once you grow the business what can you do.. To be honest I can't tell you anything about their customer service because I haven't had a need. Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: 2+ years ### "Easy to use" November 12, 2021 5.0 Pros Great Feature and best UI ever i have used. Cons integration issue with other softwares.. API issues.. Review Source Rohit L. Management Consultant Management Consulting Used the software for: 1-2 years ### "Great features and simple to use" March 13, 2019 4.0 Pros The crm is very userfriendly and easy to use. Has all the functionality needed for an SME. Cons Integration with mailchip doesnt work too well. Not many option to create custom embed forms for website. The forms have some issue as many clients report issue of not being able to submit the forms due to some error. And sometimes dont get an alert on submitted forms too. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.