# Page 74 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 74 - Is Zoho CRM the right CRM solution for you? Explore 6965 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6965) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 74 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1826-1850 of 6965 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Waleed T. CMO Health, Wellness and Fitness Used the software for: 2+ years ### "Good but not up to date" January 20, 2021 4.0 It was good at the beginning but when our business started to grew the software wasn't enough for us Pros Easy to use and setup, stable and always working Cons Limitation of integration, and their support is very bad and give you stupid solutions Review Source JJ Jesse J. Franchise Development Specialist Marketing and Advertising Used the software for: 2+ years ### "My Zoho Experience" April 5, 2019 5.0 Zoho has always been a reliable and cheap CRM platform for me to use over the years with multiple corporations. Pros I have been using Zoho for years now with different companies. I love the fact that it is such a simple to use CRM. It helps me track all the information that I need in order to properly track client information and keep it all in one easy to access place. Cons There is other software that I use daily which is supposed to integrate right into Zoho. I have still not been able to get it to work at all. Zoho still does what I need it to do, but I wish the software integration and functionality worked like it says. Review Source DV Devesh V. Head of Operations E-Learning Used the software for: 6-12 months ### "Very vast and lots of features " August 20, 2022 5.0 It was great to use Pros All the needs are at one place in Zoho crm Cons Sometimes confusing and support team is less interactive Alternatives considered [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing Zoho CRM Features and integration with various platforms Review Source VR Verified Reviewer Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Not a bad CRM" December 5, 2019 4.0 All of your contacts and information in one place. When a phone call was to come in, we didn't have to ask who the customer was, a separate window popped up with the clients information. Pros I did like the easiness to use interface. Everything you needed was in that one account rather than having to go look elsewhere. Uploading documents made for even more convenience. Loved the mobile app. Cons Crashed quite a bit on me. I don't have terrible things to say about the software, but I will say that I have found other CRM's to be much more user friendly and accessible. Review Source VR Verified Reviewer Director Retail Used the software for: 2+ years ### "Great CRM!" July 5, 2017 5.0 Zoho CRM has made working a pleasure! Contacts, Potentials and Forecast at your fingertips. An easy to use dashboard and a great mobile App for my sales people. Pros Zoho CRM has made working a pleasure! Cons Dealing with the support team is not always great. Review Source Rahul A. Associate Director Education Management Used the software for: 2+ years ### "Usage of CRM" May 20, 2022 3.0 Pros Easy to use and implement. Data entry is simple Cons No customer support, pricing is not competitive Review Source AR Ajay R. Manager Computer Software Used the software for: 2+ years ### "Best CRM with less pricing " August 23, 2022 5.0 Pros Product is to use and no deep down training required Cons Landing page feature missing. critical for marketing Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM All feature with less pricing Review Source VR Verified Reviewer Product Marketing Manager Computer Software Used the software for: 6-12 months ### "A solid, adaptable CRM alternative" December 5, 2018 4.0 Zoho CRM helps my workplace consolidate sales based customer communications into a single platform, saving us time and avoiding the use of disperate programs. Pros Zoho CRM's online, cloud based nature makes it easy to access your customer database from anywhere. It also helps you analyze and track communications sent with customers, so that you can prioritize communication and centralize it in one location. Cons With so many features such as email prioritization, live chat, telephony and social media, the inital onboarding to Zoho CRM can be quite a barrier. Review Source Steve B. Lead Digital Analyst Consumer Electronics Used the software for: 2+ years ### "A useful product for processing my side hobby blog emails" April 15, 2021 4.0 It simply worked "out of the box" and I haven't had any issues with it in the 5+ years I've been using it. And as a free tool too. Pros When choosing to set up an email account for my side hobby blog I was recommended to use Zoho. I wanted to have an email with a domain name and it was easy to set up Zoho to receive and send out these emails. Cons On an iPad, in inbox view, the screen splits in half with the left part showing my email list and the right half showing a preview of the selected email. There doesn't appear to be a way of removing the preview half to see the inbox full screen. Review Source JB Jessica B. Operations Manager Marketing and Advertising Used the software for: 2+ years ### "Best bang for your buck" August 21, 2018 4.0 This is the CRM we suggest to most of our small business clients. There's a lot of power, a lot you can customize, and a lot of programs that you can connect to Zoho CRM. It's definitely the best value for people looking for an alternative to SaleForce. Pros There are so many customizable options available with Zoho. You can really make the module work the way you want them to. You have to be careful with this, b/c sometime you can go to far and make the system too difficult to use by being too specific. But it's such a powerful tool when you tailor it to your business. Cons There is a learning curve to the user interface. It does not make a whole lot of sense at first, where things live and how to pull reports and how to customize fields and modules. But once you start to learn the system and understand the layout, it becomes more familiar. Review Source Mohsen S. Bussines development manager Computer Software Used the software for: Less than 6 months ### "Zoho CRM" March 24, 2022 4.0 we were thinking it is Chinese technology and we were very careful with which later turned out they are Indian which was a good news, it helped us to do simple thing. Pros I really liked the free version, is simple and doest what you need from CRM, it has nice team behind it and they are usually respond and communicate quickly Cons it does much less that what Dynamics 365 or hubspot does, I was expecting more features Switched from [Trello](https://www.capterra.com/p/211559/Trello/) we needed more option Review Source Namandeep B. CTO Financial Services Used the software for: 2+ years ### "Tons of features, very competitive pricing, excellent specially for Indian startups." July 8, 2022 4.0 Pros If you are using the whole suit of Zoho, then this is very good. As a user, I got lots of connected features, which otherwise I have to manage through many different apps. Cons There is a learning curve involved. Don't assume that you will be able to automate/manage everything in a day. The whole process setup takes a good amount of time. For me, it took 2 weeks. Review Source Angela B. Owner/Makeup Artist Photography Used the software for: 6-12 months ### "Could be better" July 24, 2019 4.0 I decided it was not something that I could continue using. I tried it many times and really wanted it to work but ultimately I used something very different. Pros I liked the features of the CRM that were offered - which in reality isn't much different than features of other CRM's. There are a lot of integrations which is nice because other CRM's that are newer don't have near as many. Cons It was just too complicated. You have all these different "apps" that you can use but once you start using all you need plus upgrading the CRM you are left spending quite a bit of money. To me it was not very user friendly and just felt like it was too heavy. It was geared more for sales than CRM functionality. Alternatives considered [17hats](https://www.capterra.com/p/144328/17hats/) Review Source Joshua D. Business Development Internet Used the software for: 6-12 months ### "My First CRM" November 4, 2016 5.0 Used the software first as an alternative to Google Sheets where all our lead information was held. Was blown away by the extremely easy to use then-UI which was made easier in the recent update! What I loved about the sales team was that they let us extend our professional trial period over 4 times just to get the hang of the CRM! Very cheeky I say.. they really got us hooked and dependent. I am a zoho-holic and I am a report King! Love the power of CRM reports! We first started using the CRM with a team of 6 but now I use the enterprise version with a team of 25. Pros New UI CRM Reports Flexibility Scheduled Reports Cons No First Seen Activity Review Source KE Kelechi E. Enterprise Application Engineer Information Technology and Services Used the software for: 6-12 months ### "ZOHO CRM an Excellent Business Tool to meet your business need" February 7, 2021 5.0 ZOHO CRM provides features that make work easier and interesting, a very good solution for small and medium scale businesses. Pros ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate. It is an excellent customer relationship management tool that allows you to keep track of your customers at all times, monitor sales, employees attendants, manage leave, etc Cons The mobile app is very clumsy, too busy, and difficult to use. Review Source VR Verified Reviewer owner Retail Used the software for: 2+ years ### "BEST CRM " July 25, 2019 5.0 Pros super easy to use. User friendly for a new person trying to start a new business! Hands down better than the others I have seen and tried Cons You couldn't make too many changes like you can with other services Review Source FS Fawad S. Executive Wholesale Used the software for: 2+ years ### "Best Software " September 27, 2022 5.0 We are getting our sales from Zoho CRM Pros All future are best and easy to use and i can get my all business on this. Cons I feel all futures are easy to use, We have no issue for this Review Source RM Radwa M. Product Manager Computer Software Used the software for: 2+ years ### "crm" August 1, 2022 5.0 Pros easy ..friendly use. Frequency unpadded Cons sharing model constrains for deals a=,activities Review Source Allen S. Head of Customer Success Consumer Electronics Used the software for: 1-2 years ### "Zoho is a great alternative to Salesforce" November 18, 2019 4.0 My client realized significant cost savings when switching from Salesforce to Zoho. Pros I helped a client implement Zoho. Zoho is easy to deploy out of the box and you can be up and running fairly quickly. Cons The feature set is complex and it requires some time to learn and customize the platform. Data migration can be a pain as well. Alternatives considered [Freshsales](https://www.capterra.com/p/155563/Freshsales/) Reason for choosing Zoho CRM Cost and ease of deployment Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Client request. Review Source VR Verified Reviewer Account Manager Information Technology and Services Used the software for: 6-12 months ### "Visionaries CRM" March 28, 2022 5.0 I like this software and useful, but the user experience is must be improve. Pros The user interface is the most i love, but the user experience can be improved. Cons The user experience still need improvement Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) management decision Review Source VR Verified Reviewer Founder & CEO Solar Ray USA Renewables & Environment Used the software for: 2+ years ### "ZOHO CRM" August 19, 2017 3.0 Great CRM, we have used for over 10 years now Cons Customers service not as good as you would wish, and customization offer is 0 ZOHO got financially greedy and charge now separately for every little piece of software. Review Source Rob S. MD Marketing and Advertising Used the software for: Less than 6 months ### "A great, simple CRM, yet highly intuitive" October 17, 2023 4.0 Absolutely love it - highly recommended. Pros I have recommended Zoho to many clients for a multitude of reasons. The main being that it is a very intuitive, simple to use CRM system that doesn't require too much indepth training or knowledge, and also is very cost-effective! Cons Unsure what to put here to be honest! Perhaps more direct line of communication with an account manager may have supported us? Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Price! Review Source MS Mitta S. Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Free Invoicing" June 29, 2022 5.0 Pros The software is free and the invoice portal is easy to use for a detailed invoice, which you can then email and confirm the payment. It also has graphs for you to see invoice totals. Cons I strictly use it for accounts payable as I did not enjoy the accounts receivable side as much. Review Source LC Lisa C. Accounting Manager Construction Used the software for: 2+ years ### "Very flexible, meets all of our needs" October 21, 2018 5.0 We use Zoho CRM not only as a sales tool but for project management and accounting and finance work flow task management. We are able to streamline our sales opportunities from start to finish. Right through the entire project and ultimately through customer invoicing without missing any steps thanks to Zoho. Pros We are able to customize it in so many ways; we create custom work flows, reports and tasks for almost every aspect of our construction business. Cons Every now and then, when we make significant changes to work flow, we'll get retro active updates that we don't really want. All in all, a pretty minor inconvenience that we are able to work around. Review Source Natasha A. Analista corporativo Government Administration Used the software for: 1-2 years ### "It is an excellent environment for collaborative and creative work." September 29, 2019 4.0 It is helpful to have an application that integrates so well the work that is done in the company, at the level of marketing, communication and project management and favors the company because it is low cost. Pros It is a complete environment that allows you to integrate the work of different areas of the company, managing projects, marketing, finance through the website of the platform efficiently. It contains functions and elements that will allow to adapt it to the needs of the company. It can also be integrated to other tools of daily use such as email, which facilitates communication management. Cons The platform can run slowly when several modules are in operation, the screen freezes and sometimes it is necessary to re-enter and start again. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.