# Page 76 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 76 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 76 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1876-1900 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Okiror D. ICT Specialist Government Administration Used the software for: 1-2 years ### "Zoho" June 3, 2022 5.0 Positive Pros I used Zoho to manage the mail service for one of my companies and the experience was very good the mail management platform was great and easy to integrate. Cons Some CRM features can not be modified to meet some business needs. Review Source VR Verified Reviewer Executive Director of Strategy Real Estate Used the software for: 1-2 years ### "Good value for small businesses" August 20, 2018 3.0 Great to get started and would definitely recommend it to a small company that is trying to get off the ground Pros Simple enough to set up quickly, and for the first few licenses is free, excellent for small companies Cons Not as feature rich, and not entirely configurable to suit requirments, which woudl necessitate that you bend your processes a little bit to fit the software Review Source JQ Jesus Q. Executive Automotive Used the software for: 6-12 months ### "Zoho CRM has helped me keep track of my customer interactions and manage my leads with ease." December 11, 2023 5.0 Pros The customizable interface and automation features make managing my sales pipeline a breeze. Cons I wish the reporting and analytics features were more user-friendly and intuitive to use. Review Source NT Nicholas T. MD Information Technology and Services Used the software for: 2+ years ### "Solid solution" August 5, 2021 4.0 All in all I'm very happy with zoho CRM. we're running the core customer management via the tool. Pros free tier to get started with, ease of use - intuitive interface Cons Missing decent analytics in the lower pricing tiers Review Source VR Verified Reviewer Marketing and sales manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Vlaue for moeny, keeping up with new features" November 1, 2023 4.0 Pros ease of use, constantly improving usability and functions Value for money Cons occasionally gets slow in speed to meet the expectations Review Source Yhoselyn S. Jefe de Area Trade Marketing Used the software for: 1-2 years ### "To sell better, smarter and faster." June 19, 2018 5.0 Pros It is the best way to integrate social networks, Zoho offers me a great opportunity to synchronize social media, you can respond to customers on Twitter, Linkedin, Google+ and Facebook from a single control pane Cons Although it runs on devices that have low technical specifications, it can not be used if we do not have a good internet connection. Review Source FMC Fernando Matías C. Desarrollador de software Computer Software Used the software for: Less than 6 months ### "Herramienta ideal para el seguimiento de clientes" October 30, 2022 4.0 Lo utilizamos en nuestra entidad durante bastante tiempo, nuestros vendedores realizaban un seguimiento de todos nuestros clientes en base a las acciones que ellos realizaban con nuestro producto. Pros Permite tener un seguimiento fiel de todas las actividades que se han realizado a un potencial cliente determinado. Dispone de opciones que permiten almacenar información detallada de cada uno de nuestros clientes. Cons La interfaz creo que podría mejorar un poco más, y en relación a esto, toda la documentación relacionada. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Nos permitía una mejor implementación de nuestras necesidades de venta, además cuenta con una mejor comunidad y documentación, que beneficia mucho el adquirir conocimiento en la herramienta. Review Source JS Jennifer S. Client engagement Professional Training & Coaching Used the software for: 1-2 years ### "Great CRM " March 17, 2022 5.0 Pros Great software and customer support for whenever you need anything Cons Some reporting limitations and development opportunities Review Source Abdel J. CEO Construction Used the software for: 1-2 years ### "Best way to manage clients" February 19, 2020 4.0 It helped us organize, categorize, and easily manage and work with our clients. Pros \+ Easy to use. + So many features. + Great for communicating with clients. + Easy to manage in terms of task management and dealing with clients. Cons \+ Too much notifications. + Details are reported as notifications, and cause confusion. + The system is not easy to catch for beginners. Review Source VR Verified Reviewer Manager Apparel & Fashion Used the software for: 6-12 months ### "Zoho is good" October 24, 2023 5.0 Pros Easy to use and nice interface of this ..I will highly recommend Cons Nothing particular yet ..when I find I will update Review Source PA Palash A. Founder Education Management Used the software for: 6-12 months ### "Good user friendly CRM. One must analyze all hidden cost" March 8, 2022 4.0 Pros Its a good CRM overall with good task management, lead management, account management, import export functionality. All the functionalities which should be in a CRM are present and not very difficult to configure. Cons One should analyze all the features before buying. There are many hidden costs in this CRM, many limits which you realize after using the software. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing Zoho CRM Integrated with other Zoho software, Indian specific product, good User experience Review Source VR Verified Reviewer Chief Technology Officer Used the software for: 1-2 years ### "Easy to build API's for." July 12, 2018 5.0 Pros I have build a few different API's that connect to ZOHO. The documentation is great and the API is very easy to follow. The customization in ZOHO makes is a very pliable format that can fit any companies needs. Cons When working with the API you only have a limited amount of API calls you can do a day. We ran into issues with this while testing. Review Source VR Verified Reviewer Customer Experience Manager Accounting Used the software for: 2+ years ### "Best CRM I've used" December 13, 2018 4.0 Pros I liked the ability to create automation and macros easily by using this tool. It streamlines our entire onboarding process with customers. Cons It's very bulky and not really nice to look at. Review Source Angelica H. No Apparel & Fashion Used the software for: 6-12 months ### "Es muy bueno" December 5, 2022 5.0 se adapta muy bien a nuestras necesidades. CRM permite rastrear los datos de los clientes ya que es muy fácil de usar Pros Su interfaz, es muy fácil de entender, hay buenas funciones, como formularios y automatizaciones de de trabajo, y el precio no es tan alto como el de otros CRM. Cons La interfaz en ocasiones resulta ser medio torpe. Review Source Rita K. Assistante Human Resources Used the software for: 6-12 months ### "Zoho CRM est un crm pour la vente en ligne qui gère vos opération " October 5, 2023 5.0 je les utiliser pour des des clients Pros Zoho CRM est un crm pour la vente en ligne qui gère vos opération Cons pas d'inconvénients dans l'utilisation de zoho crm Review Source VR Verified Reviewer Director Real Estate Used the software for: 2+ years ### "Comprehensive System" April 25, 2019 4.0 For what we use it for we find it is good and fairly straight forward to use Pros We use it mainly to manage our social media content and for this function we find it easy to use and feedback it gives is great. Tried to get into the CRM side however as we have software for running the business which has some crm capability found we were repeating ourselves, our software provider makes integrating the two challenging so not taken any further Cons A lot to learn and would like better educational tools to learn how to get the most out of the system, changing your subscription plan is challenging! Review Source AB Abhishek B. Business Development Managet Information Technology and Services Used the software for: 2+ years ### "Hands-down the Simplest CRM to Get the Job Dine" January 11, 2019 4.0 This is the primary CRM used by my company for Business Development, Sales and Client Management. The simplicity of use has ensured zero resistance from sales team in adopting the system and has been instrumental in driving superior sales discipline. Pros The solution is amazingly simple to use and requires very minimal training to use. Zero hassles in using the solution means that the CRM is always updated with the current data and actually supports and drives sales discipline . Cons The mobile app has the right features but could be effort to use and more robust. Also, the reporting features are just sufficient but not stellar. Review Source JG Jeanne G. VA Writing and Editing Used the software for: I used a free trial ### "Just trying to work with a trial" August 4, 2023 3.0 not so great so far Pros bookings and calendar - this is a trial, i'm not sure yet Cons trying to get support - having trouble getting the right trial version for us Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Zoho CRM the ability to track leads Review Source TI Tchokpon I. Free-lance Accounting Used the software for: Less than 6 months ### "Soho CRM" October 14, 2023 5.0 Accounting. 120$ Pros It easy to use, it Can impact many persons in features Cons Yes .Yes but it IS not so badly .there are the functions which are not good Review Source KD Katie D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Zoho is my rock" September 12, 2019 5.0 I am able to organize emails and send to who i need to easily. I can assign accounts and monitor. Pros Zoho is a user-friendly and affordable solution for emails. Its very thorough and the best solution I have found while searching CRM. Cons There was a day when it went down. Customer service was atrocious. We had to follow tweets. The CEO wasn’t owning up to what happened. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Zoho CRM Cost and ease of dashboard Review Source NS Nadia S. Director of corporate sales Entertainment Used the software for: 2+ years ### "Stay on top of your potentials" December 10, 2019 4.0 With Zoho, I can stay on top of every new potential I create, which allows me to close more opportunities. Pros Zoho allows me to enter new leads, convert them to contacts and create potentials with ease. It allows me to write notes pertaining to the customers requests which help me when I am following up. Zoho allows me to create a Mass mailing so when we have new promotions to launch we can hit approx 1000 customers with the same email. Cons Zoho has a daily email limit of 1000 emails per day. Sometimes when doing a Mass mailing, I would need more. Zoho's dashboard should be more customizable. Review Source VR Verified Reviewer Principal Marketing and Advertising Used the software for: 1-2 years ### "Good Program" March 25, 2020 5.0 ZOHO worked great for my company and setting us up to be more automated. Pros The connectivity and integration to your website and the ability to create workflows and push leads through the program depending on leads position in funnel. Cons I would of liked if they had more integration with other ecommerce programs where I could measure the best selling products. Review Source AB Adrian B. Marketing Health, Wellness and Fitness Used the software for: 2+ years ### "Good Features If You Know What You Are Doing" August 15, 2019 4.0 Customer support is good and I haven't experienced any down time with the system. Pros It has every feature and option you could want, but you really have to know what you are doing to get it setup like you want. Cons Somewhat of a steeper learning curve than other similar products. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Zoho CRM Recommended by our web developer. Review Source VR Verified Reviewer Ghostwriter, Editor, and Self-Publishing Consultant Writing and Editing Used the software for: 2+ years ### "Zoho CRM rocks! " December 11, 2018 5.0 I would not hesitate to recommend Zoho CRM. Customer service has always been quick to respond. Pros The functionality of the trial version is comprehensive. Cons I wish more integrations were offered free of charge. Review Source JL Jenni L. Chief Operating Officer Apparel & Fashion Used the software for: 1-2 years ### "Zoho Gives You So Much Room To Tailor for Your Individual Business Needs!" April 21, 2016 5.0 We have LOVE LOVE LOVED Zoho. It has kept our team current with what each person has done with an account. It also has enable us to work more efficiently while we are not in the office. It sure saves us having to call a meeting and tell everyone on our Team what we've done, who we've touched base with and where the conversation was left while we were not in pocket. Pros \-Ease of customization tailored to your individual business needs and requirements. -All your emails for all of your team in one place. -All contact info updated and kept in one central location. -Syncs with JotForm, so new forms can update information on your contacts. Cons \-Our iPhone app, Android app, iPad app fails to sync with the server. We are currently having to do everything on the desktop website. -I wish there was a way to sync account info with a contact. Once a Lead is changed to an Account and Contact...(all leads are split to create both when they're converted, which is nice!)...but once it is changed, anything that you change on the account, you also must change on the contact. -Quickbooks integration is no longer supported. -We cannot get inventory to sync with our inventory system, either. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.