# Page 8 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Zoho CRM the right CRM solution for you? Explore 6972 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6972) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 8 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 176-200 of 6972 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GB Garimella B. Operations manager Capital Markets Used the software for: 6-12 months ### "Best Resource Tool Zoho CRM " August 21, 2024 5.0 The automation tools in save us so much time by automating repetitive tasks and allowing us to focus on more strategic work." Pros I love how intuitively and easy to navigate is. Even team members who aren’t tech-savvy can pick it up quickly." Cons Customization Options: "The ability to customize everything from dashboards to workflows has been a game-changer for our business." Review Source IA Ishan A. Cleaner Commercial Real Estate Used the software for: Less than 6 months ### "Best for the business" April 1, 2025 5.0 Pros All the features are easy to understand and learn. Cons Nothing but the prices of the services can be better. Review Source SB Stephen B. CEO Financial Services Used the software for: 6-12 months ### "good CRM for the price" October 2, 2024 3.0 Its ok, not great - working with many clients and tagging the with many prospects is not easy. Having emails that I send from outlook show up in Zoho was not easy to set up Pros priced right - allows mobile access - sends emails and logs emails Cons customization is not easy - takes time and some tags and filters are difficult to change Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM I found it to be cheaper then sales force - Review Source DO Damian O. Project manager Construction Used the software for: I used a free trial ### "Zoho crm review" January 24, 2025 3.0 Average at best for me again due to my line of business i was trying to use this for Pros Zoho wasnt a bad crm system but didnt work as well with my line of business Cons I didnt like the inability to change things within the crm to fit my business Review Source BS Bijay S. Creative Head Computer Software Used the software for: I used a free trial ### "Zoho CRM for Business Enterprises" November 12, 2024 5.0 is one of the must needed cloud platform to implement in the businesses either small or big. You can elevate your business performance using zoho CRM. Your business get all in one features with Zoho CRM Pros has all the features that you need to excel or elevate your business. Very good tool for small to large business. You can meet the customer expectation and requirement through Zoho CRM. It is very easy to implement in the business. Cons Beginners ma feel difficult to use but proper guidance makes you superior. It's bit expensive in for small Nepalese Business. Review Source JL Jaleesa L. Recruitment Specialist Hospitality Used the software for: I used a free trial ### "User Friendly! Highly Recommend this CRM! " February 3, 2025 5.0 Easy to use, easy to navigate different categories, uploading, adding/changing details etc, everything I wanted from a CRM. Highly recommend! Pros User friendly, easy to navigate and does everything you need for a recruitment business! Cons I haven't come across any Cons at the moment, if there was any I am sure I would have picked this up by now. Review Source RK Richard K. Owner Real Estate Used the software for: I used a free trial ### "Great choice for SME" November 20, 2024 5.0 Very nice, easier learning curve than other CRMs but (naturally) still takes a little effort in setting up. Pros Very easy to configure fields and custom modules Cons Took some time to get used to the Lead/Contact/Deal structure Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Organization was becoming too complex for old setup Review Source WS Wai S. Founder Human Resources Used the software for: 6-12 months ### "Good but not great" November 8, 2024 3.0 Overall experience is considered average and would only considered adopting this product if pricing is right. Pros Free trial and easy to deploy for small enterprises. Cons is cloud based but it turns out its server capacity is limited that leads to slower response time. Review Source PJ Peter J. Director Higher Education Used the software for: 1-2 years ### "Zoho is great" December 19, 2024 5.0 I've used Zoho in several different projects or programs, because I liked it the first time I used it. Pros I've used Zoho in the past. It was very simple to use, customizable to exactly what I needed. Cons I didn't have any problems with it. The reporting could have been a little better, but it still worked. Review Source CS Corey S. Owner Construction Used the software for: Less than 6 months ### "Good Product" October 3, 2018 4.0 Pros Good start up C.R.M program. Has all the features you need to connect with your clients or customers. Cons If you have never worked a C.R.M before it might be slightly confusing at first, but once you figure it out, its a no brainer! Review Source PG Paul G. Project Manager Construction Used the software for: Less than 6 months ### "Great Zoho CRM" March 31, 2025 5.0 So far, its been great over all experience using Zoho. Pros Looks very clean, easy to modify the pipeline / other features, and its super simple to use. Cons Just setting it up can take a bit, would also like a form feature built-in rather than a separate product. Review Source GC GODWILL C. Customer Care Representative Insurance Used the software for: 1-2 years ### "Zoho CRM Review" August 29, 2024 5.0 My overall experience with was positive. The platform offered a wide range of features that were essential for managing customer relationships, tracking sales, and improving workflow efficiency. I found it to be very customizable, which allowed me to tailor it to specific business needs. Pros What I liked most about is its user-friendly interface and customizable features. The ability to tailor the platform to specific business needs, such as automating workflows and creating custom reports, made it very efficient. I also appreciated the integration with various third-party apps, which streamlined processes and enhanced productivity. Cons What I liked least about was the occasional complexity in setting up advanced customizations. While the platform is highly customizable, some features require a steep learning curve or technical knowledge to configure properly. Review Source DK Dishant K. Admin Utilities Used the software for: Less than 6 months ### "Zoho CRM Review" January 31, 2025 5.0 It is easy to use, has many great features, and can connect to Zoho Mail. Pros Easy to use User-friendly and simple to operate. Cons Everything has been going great so far for our small business. Review Source SM Soumya M. Sr. Analyst Market Research Used the software for: 1-2 years ### "Zoho: A powerful and customizable tool" November 7, 2024 4.0 Great as it has a user friendly interface, seamless integration with other tools and Robust automation features. Pros Affordable pricing, user friendly interface and integrated systems. Cons Limited support on basic plans, storage constraints and occational performance lags. Review Source TN Tina N. Graphic Designer Marketing and Advertising Used the software for: 2+ years ### "Great service with Zoho CRM" September 28, 2024 5.0 Pros It is possible to engage with customers across multiple channels effectively. Cons I’m delighted with , thus i got nothing to dislike. Review Source GG George G. Sales and Marketing Specialist Hospital & Health Care Used the software for: 1-2 years ### "The best CRM I have used " September 14, 2024 5.0 Overall this platform has made it easy for us to manage our clients journey in a simple way from creating lead and managing end to end Pros helps me manage my workflow,leads and clients journey efficiently.The customer support team is also very helpful and professional in responding to queries. Cons I like the fact that this tool is built in such a way that the user can navigate easily around it.No cons so far. Review Source ED Ezekiel D. Manager Management Consulting Used the software for: Less than 6 months ### "Zoho crm...." November 1, 2024 4.0 is quite a catch when it comes to CRM Pros J love the fact that it can be used in integration with a lot of sites Cons It might be a little bit difficult to understand at first Switched from [Trello](https://www.capterra.com/p/211559/Trello/) My company did so I have to go with the flow Review Source RA Robert A. Founder Management Consulting Used the software for: 1-2 years ### "ZOHO CRM review" October 15, 2024 4.0 A robust CRM but quite expensive when you scale up. Pros Ease of customization to get the fields specific to our niche. Cons Can be complicated for new users, we had to spend more training the staff. Review Source Ankit G. Assistant manager MIS E-Learning Used the software for: 2+ years ### "Zoho review" August 31, 2024 4.0 It was good experience as lead management and nurturing was east Pros Filtering of leads and it is userfriendly product Cons It is not suitable for small business as bit costly Switched from [ExtraaEdge](https://www.capterra.com/p/184015/ExtraaEdge/) Zoho is much flexible and customizable as per need Review Source AK Arif K. Executive Assitant Architecture & Planning Used the software for: I used a free trial ### "One Stop Solution For Business Management" November 4, 2024 5.0 Its been a valuable asset, helping to organize and automate various business processes. While there’s a learning curve, its robust features make it a great long-term solution for managing customer relationships. Pros I am very impressed with the workflow and automation features, it reduce the work to focus on main important task. Cons The interface can feel a bit complex and overwhelming at first, especially for new users. Some advanced features are locked behind higher-tier plans, which can increase costs for small businesses. Review Source Mohit B. Human resource intern Information Services Used the software for: Less than 6 months ### "WHY U NEED ZOHO CRM ???" October 6, 2024 4.0 I used in my HR internship. I like many features of that like excellent customer support, security and data privacy, scalability, reporting, and analytics that help me record data and submit reports on time. Pros I like because it is very affordable, and has customizability, automation as wells as multichannel communication so due to this good feature I use Zoho. Cons Although it has best feature but also has some problems like a steep learning curve, UI/UX design, limited free version, integration challenges, and customer support quality features I don't like. Review Source SK Shadrack K. Frontend Engineer Information Technology and Services Used the software for: 2+ years ### "Zoho CRM has really transformed the way we manage our customer relationship " August 14, 2024 5.0 Pros I like the robustness and how is rich in features we can maintain every clients details ie past order history,projected sale etc with long term value if you set the params right.Additionally with the analytics and reporting it is by far the best analytics tool I have used . Cons The performance of this system is sometimes not the best, usually during large data set or pack usage. Review Source VR Verified Reviewer Brand and Product Marketing lead Real Estate Used the software for: Less than 6 months ### "Top features for real estate in crm software industry" November 18, 2024 5.0 All the features are industry top notch and relevant to my industry that is real estate and custome support is also very supportive Pros Zoho dashboards with all the detailed information with some very good colours Cons It is too much costly as compared to other CRM Softwares in the market Review Source BA Blak A. County director Marketing and Advertising Used the software for: 1-2 years ### "Satisfactory experience using Zoho CRM" October 1, 2024 5.0 Pros It is very easy to use and it’s pricing is far below its competitors. Also i like how it provides us with clear market attribution. Cons No issues encountered while working with it. Review Source OB Oscar B. Admin. Sistemas Leisure, Travel & Tourism Used the software for: I used a free trial ### "Valoración ZOHO CRM" January 14, 2025 4.0 Es una experiencia poco positiva dada la complejidad de esta solución, que dificulta su implementación y gestión. Pros Es una solución muy escalable con muchas herramientas que cubren casi todas las necesidades. Cons Al tener tantas herramientas y dificil de gestionar y aprenderlas. Por otra parte el coste es elevado en comparación con otras herramientas CRM. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.