# Page 80 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 80 - Is Zoho CRM the right Customer Experience solution for you? Explore 6972 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6972) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 80 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 1976-2000 of 6972 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David M. Managing Partner Management Consulting Used the software for: 2+ years ### "Zoho is a solid CRM " September 28, 2020 5.0 Overall, I think Zoho is a leading company and have been using them on and off for years. I would totally recommend Zoho as a solid good CRM to anyone looking for a CRM that is powerful and has a great team supporting it. Pros The CRM works and it as powerful as you will need any CRM to be. Cons I find there are some small limitations that seem to be a tad annoying at times. And some of the UX is a bit dated. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source GP Guy P. President/CEO Education Management Used the software for: 2+ years ### "Zoho CRM" December 28, 2022 5.0 excellent Pros email, chat, live view it's somewhat intelligent Cons a lot of learning and setup it's somewhat intelligent Reason for choosing Zoho CRM testing it Review Source RK Rabie K. Executive Manager Computer Software Used the software for: 1-2 years ### "Zoho CRM - An excellent product designed and supported by an excellent company. " November 3, 2016 4.0 I am using Zoho CRM since one year now, and also other products from Zoho like Zoho Invoice and Zoho Mail. When it come to the product, it is great in terms of quality / price. When it come to the company, personally I love their philosophy in business - sometime I feel like I am dealing with a foundation not as they are giving all the time and don't ask for return. I don't know companies providing professional email hosting for 25 users for free forever - Zoho Corp do and do also for Zoho CRM. Thanks. Pros This software is very well designed, it contains all the needed functionalities by sales team and management for daily use. Zoho CRM Is not complex like what we see in other software. The best is that Zoho is improving it continually. Cons The look and feel of the last version Zoho CRM 2016 is different than the other Zoho products and that is not really nice. Also, when comparing the price with other CRM Like Salesforce or MS dynamics. The difference is huge and most of the time not justifiable Review Source Grace C. Founder/Professional Copywriter Writing and Editing Used the software for: Less than 6 months ### "ZOHO makes automating leads easy " December 19, 2018 5.0 This is a good program especially if you want to see the rates of your email sends and opens. It shows you where to prioritize your time, based on what is really working for your company. Pros As someone who owns a small business with lots of referrals and leads to keep track of, it is so nice to have a great option for making this a simpler process. This keeps track of our current clients, our referrals and leads, and also allows me to see who has been referred by other clients. We reward our clients for bringing others to us, so that is extremely helpful. It also helps me see when we cannot reach a client and why. Cons It was a bit confusing to get started on, but if you are fairly tech savvy, you will be able to figure it out. There are some good tutorials from others online, and that can help as you are getting a handle on using the contacts, etc. Review Source CS Chetna S. Digital Marketing Executive Business Supplies and Equipment Used the software for: I used a free trial ### "Review on Zoho CRM" September 24, 2022 4.0 Overall experience was good. Pros Its Lead management and Email marketing is its best feature. Cons we need customer support to customize the module which is a little inconvenient. Review Source AC Adriana C. APC Retail Used the software for: 2+ years ### "Lots of features" February 24, 2022 4.0 Pros Helps to simplify a vast amount of data in an easy to understand layout Cons Not sure if this is admin related but not all reports have an option to export onto excel/pdf which can make it harder to update the team on specific incentives Also not sure if admin related but doesn't allow for hiding columns for quick snapshots Review Source MS Morgane S. Chef de projet Internet Used the software for: 1-2 years ### "Très bon outil pour les start up" December 12, 2023 4.0 Pros Gestion des contacts, factures, suis I clientèle efficace, travail collaboratif aussi ! Cons Au delà d’un certain nombre de contacts et si on veut aller plus loin dans la gestion des contacts, alors zoho a ses limites et ne permets pas une gestion optimale Review Source M B. Sr. Technical Sales Consultant Telecommunications Used the software for: 6-12 months ### "Zoho.. a CRM you can customize to your business!" January 31, 2019 4.0 Great - it helps to have a developer on your team with SQL and PHP experience, but it's also easy to find a freelance consultant who can help architect. I highly recommend Zoho and their family of products. Pros \- Easy to customize - 24/7 support for technical issues I've had in the past - Supports a lot of the more advanced features found in higher premium CRMs Cons \- Without any technical knowledge or database experience, might be difficult to setup. Requires intermediate knowledge of CRMs in general to get started. Review Source JW JAMIE W. Assistant Utilities Used the software for: 2+ years ### "Love it" April 29, 2021 5.0 My overall experience is a great one I have nothing bad to say Pros I love zoho because I am able to keep my emails organized and be able to send and receive invoices and payments. Cons The only thing I don't like is that I wish I could keep my emails color coordinated to make it easier for me Review Source MD Mirza D. Global Partnership Manager Internet Used the software for: Less than 6 months ### "Zoho CRM review" December 21, 2023 5.0 It helps with my sales efforts a lot, keeping track on the work I do. Pros The ease of use and the multitude of options available. Cons Nothing as of now, hopefuly it will stay that way. Review Source brandon G. Content Producer Marketing and Advertising Used the software for: 6-12 months ### "Negative Experience due to management " July 15, 2020 3.0 Zoho CRM is a fine tool but I had such a terrible time with management at the time that I won't use it again. Pros the automation features were nice, and the customization was cool too Cons The way management used the tool to micromanage and obsess over every detail they built into zoho Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) More user friendly Review Source Sávio A. Empresário Retail Used the software for: 2+ years ### "Best free professional email site" April 2, 2020 5.0 Pros very easy to use, and as very good features, I've been using it for two years and I always liked it Cons could have the option to sync with my free email program Review Source VR Verified Reviewer Sales Manager Computer Software Used the software for: 2+ years ### "Easy to use CRM with free tier" December 30, 2019 5.0 Pros Value for money, easy to use, has a free tier for 3 users. Cons Could have too many options linking to other software within the Zoho suite. Sometimes confusing. Review Source VR Verified Reviewer Developer Information Technology and Services Used the software for: 2+ years ### "Useful, could be better but does the job" February 4, 2019 3.0 Pros Works well and has an accompanying app to be notified of leads, etc. Cons The free trial used to come with better perks. Now it's just missing critical features. Review Source Katarzyna (Kat) K. VP R&D Computer Software Used the software for: Less than 6 months ### "The worst support in the world" February 2, 2017 1.0 We switched from other software to Zoho. It was a nightmare. The application itself has nice feature but the support is the worst I have ever dealt with. We tried to implement all of the promised features but the level of support was less that horrible. We were put on hold for 40 plus minutes. We were promised a callback and it has never happened. I wish we had never left other software Pros Nice PROMISED features that support can't implement. Cons The worst support EVE. Long wait, no calls back, no emails back. Extremely frustrating Review Source Response from Zoho March 10, 2017 Hi Kat, I am Jayashree, Quality Manager at Zoho. Firstly, we apologize for the lack for quality support. We assure you that we will look into this and have it corrected as soon as possible. In the meantime, please do send us an email at support@zohocrm.com with your questions and we'll be happy to assist you with them. You can mark the email to me and I will take ownership to have things resolved for you. We look forward to hearing from you. Jayashree Zoho TS Tracee S. Development Director Non-Profit Organization Management Used the software for: 1-2 years ### "Nothing bad to say" October 6, 2020 4.0 I have loved it, upgrade the app and I would love it more. Pros I started using this software about 2 years ago for our comnpany email and have been very pleased thus far. Cons I really do not have a con, but if I did it would be the Zoho Mail app. It freezes and you are not able to clear mail. Review Source Madalina O. Assistant Market Research Used the software for: 1-2 years ### "Can be useful" May 6, 2019 4.0 Pros Good for customer management needs; can be customized. Cons Can get expensive with the additional costs. Review Source AM Amos M. Founder Staffing and Recruiting Used the software for: 6-12 months ### "Good start to CRM beginners" November 21, 2023 5.0 Easy to use, all the features I need is there. Great for small / mid size companies! Pros Easy to use & easy to generate reports, easy to onboard. Cons Somewhat slow refreshing rate? Maybe it's my office connection? Review Source VR Verified Reviewer General Manager Information Services Used the software for: 2+ years ### "The best CRM" August 9, 2017 5.0 definitely a great tool for start ups, small and large business. Easy to use and configure. Recommended. Pros dif languages, configuration, price Cons I am very confortable with the product Review Source RT Robert T. Marketing Director Banking Used the software for: 6-12 months ### "From A to Zoho " October 30, 2023 3.0 Pros The interface is pretty intuitive and the mobile app gives you quick access to contacts, leads.. Plus, it makes it easy to call leads and clients directly from the app on your phone. Cons It can be difficult to integrate with with other applications you might already have within your organization. Review Source AT Amit T. CCO Information Technology and Services Used the software for: 1-2 years ### "Zoho CRM is good but expensive for Small & mid size business" October 25, 2022 4.0 Pros You think of the feature and its there... Cons Costly for small & mid sized businesses and integration is little tricky Review Source LD Lucy D. Administrative Assistant Government Administration Used the software for: 2+ years ### "Whether its remote access or remote it support" October 16, 2021 3.0 Pros You can log in securely from home or any computer anywhere Cons It can be slow at certain times especially when too many users are on at the same time Review Source CC Celeste C. AR/Billing Real Estate Used the software for: 1-2 years ### "Great for multiple Social Media Platforms!" September 17, 2021 5.0 Great option for a good price! Pros This makes it so simple to post on all of your social medium platforms at once! Saves lots of time. Cons It’s a bit tricky to figure out at first and the character limits across platforms are a bit aggravating Review Source VR Verified Reviewer CEO Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Best free CRM " October 11, 2022 4.0 It’s a great software. If you are looking for a free tool, it’s one the best out there. Pros The free version is enough for small business. It’s intuitive and can be customize to your sales funnel Cons The free version is limited as well. If you want to add more than one account manager in the free version it’s not possible. It will be great to have it included. Also in order to use ZOHO CRM, you need to have a Zoho email account. Review Source OS Obasi S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Good email solution" February 15, 2021 5.0 It's been good over the years, has always been a go-to because they have a lot of free modules that are really useful. Pros Ability to set up a company email for free. Cons Not so user friendly. You have to have some computer skills to use some of the modules. Reason for choosing Zoho CRM Ability to set up a free business email. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.