# Page 85 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 85 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 85 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 2101-2125 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Account Manager Automotive Used the software for: 1-2 years ### "Zoho CRM is quick and easy to learn. It's great for note-keeping." November 27, 2017 4.0 Pros \* Easy to use \* Easy to navigate \* Quick support response \* You can customize the information to include just what you need Cons \* Can be cumbersome exporting/sorting data \* Aspects are separate, for example surveys and forms. It would be nice if these were linked. Review Source RS Rajit S. Data entry Computer & Network Security Used the software for: 6-12 months ### "Efficient " June 1, 2022 4.0 It was good. Pros It is easy to acess and to be used and efficient. Cons The efficiency and service is good and it helps. Review Source kP kristi P. LCDC Substance Abuse Services Hospital & Health Care Used the software for: 1-2 years ### "Business development CRM" April 6, 2022 4.0 It was a good CRM for small account management Pros This product is very user friendly and does not have as many layers as some of the bigger CRMs--it has simplicity and easy to understand operating instructions Cons It does not have good syncing features which makes it less accessible Review Source Mike G. Owner Construction Used the software for: 2+ years ### "If you can think it, you can do it." January 2, 2019 5.0 Pros We used ZOHO CRM and it's add on components to build out a custom CRM for a company that quickly grew from a modest 10 users, to 1500 users. ZOHO was able to scale with us the whole way and at a fraction of the cost of Sales Force. Cons Really can't think of any major cons at the moment. Back when we used it the only thing I recall having an issue with was the way emails were sent from the system. We did not like that we could not send from our domain, but hopefully this is an issue of the past. Review Source VR Verified Reviewer Especialista en infraestructura Telecommunications Used the software for: 6-12 months ### "good tool to bring good communication with your customers" August 8, 2018 3.0 Pros It has indispensable features that most users, create and load contacts, send emails, tasks. It is integrated with the calendars of Outlook and Google, I could also integrate it with asterisk and it was very beneficial, which facilitates the programming and organization. The user interface is very simple and easy to use. Cons Your customer service is not ideal and sometimes it takes some time for someone to contact you. Review Source AC Andre C. Founder Computer & Network Security Used the software for: 2+ years ### "Trello wasn't for our business" November 7, 2019 2.0 Use used Zoho CRM for many years, but once our needs expanded to campaigns, sales funnels, etc, we figured the modules don't talk well to each other. Eventually, we found another solution that integrates CRM, Marketing and Sales efforts more appropriately. Pros Zoho CRM was easy to set up at first, but quickly became too complicated for our needs. Cons The different modules are too fragmented, like they were not made to talk to each other. Expanding our usage of ZoHo became a pain, support didn't help enough and we eventually decided to use a different CRM. Review Source VR Verified Reviewer Principal Leisure, Travel & Tourism Used the software for: 2+ years ### "Excellent CRM and then some" August 15, 2019 5.0 Pros Zoho offers basic CRM functionality and then some! Cons Not as intuitive as other platforms, but gets the job done. Review Source sF syed F. enginner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "zoho crm" May 2, 2022 5.0 Pros the most wonderful was it has the best infrastructure fir the use purpose and it give the best experience over alll Cons there is nothing to impovie all the things are the best for the organization purpose and has the best of all Review Source SM Saheiba M. HR Team Lead Information Technology and Services Used the software for: 1-2 years ### "Effective Tool" September 8, 2022 4.0 Pros It is a great HRMS tool. Easy to use and keeps track of records Cons Limited features for automation. Cannot automate announcements Reason for choosing Zoho CRM Better features and mobile and easy to use for users Review Source Jeff D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Review" December 20, 2018 5.0 Pros Easy to sync to email program on mobile device. Cons Don't really have anything I did not like about this software Review Source IM Ivan M. Head of FInance Telecommunications Used the software for: 2+ years ### "Un buen CRM" April 1, 2022 5.0 Buen CRM, en lo personal de mis preferidos, fácil de adaptar, ágil para los procesos. Pros Es fácil de adaptar y personalizar a las necesidades de los usuarios, genera buenas métricas y es interactivo con otras herramientas Cons Considero que el precio de la versión Premium es un poco alta a pesar de la buena calidad del producto, además que no hay una asesoría o ayuda inmediata y/o orientación. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Por recomendación de otros colegas. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) No era muy dinámico, además del precio. Review Source SA Sultan A. Inside sales specialist Education Management Used the software for: Less than 6 months ### "It has more options, & it is very transparent and easy to use. " December 5, 2022 5.0 Great application recently I aplied for regularisation, & marking of attence ect Pros Application has lot of options like attendence, regularisation, working days non working days a complete holiday list ect. Cons It has a very good user interface, gives a best experience to it's user,. Reason for choosing Zoho CRM It's very effective with powerfull tools, & it's a user friendly. Review Source CC Chakradhar C. Project Manager Used the software for: 2+ years ### "CRM simplified with Zoho" July 6, 2018 4.0 for me its onestop for all my CRM needs . From creating customer , following up and potentially converting them to customer is breeze ,Also from Project Management standpoint its easy to capture data and use it under reports Pros with high customize-able of sales force automation with priority based task approach Zoho set benchmark for CRM. Also the integration with different module working seamlessly helps creating report a breeze. Cons Visual look or the User Interface and module joint seamless-ness needs improvement. Everything else works great. Review Source FM Frances M. MANAGER Admin, Facilities, HSE and ISO Environmental Services Used the software for: 2+ years ### "Zoho makes trending customer complaints easier for tracking KPI" July 23, 2020 5.0 Having had the software for over 5 years has made tracking open complaints, that would have been overlooked ensuring complaints investigations are consistently minimising surprises and allowing work from home due to cloud access and paperless very efficient for an environmental organisation. Pros How easy it was to use with little to no training. The fields were easily customisable and instinctive and running queries against and objective was very easy. Cons Some of the fields proved to be a challenge for users Hotline and Compliance officers as they mixed up terms and keywords. This made running queries difficult but once some standardisation was done and agreement on common terms it was easy Reason for choosing Zoho CRM Best Overall cost, number of users per cost. Best fit for our work given what we do with little customising, it looked very professional from the get go User interface very friendly. Review Source Atul Y. Senior Business Development Manager Used the software for: 1-2 years ### "a very efficient crm especially for lead management, good work by zoho team" December 21, 2017 5.0 leads management Pros quick leads management, navigation customization options, track emails features, complete sales cycle management Cons no time stamping of when the recipients opened the emails similar to hubspot, no insight on leads email ids, speed is an issue sometimes Review Source VR Verified Reviewer ceo Entertainment Used the software for: 6-12 months ### "Still learning but love it" March 14, 2022 4.0 We use the shared calendar to coordinate meetings and stay up to date. We use the multi email options to keep the different parts of production organized Pros My partner set us up with this and showed me the basics. Then let me explore. I found much of it to be intuitive. Cons I did need a little help to get this integrated into my daily life Review Source VR Verified Reviewer CEO & Co-founder Used the software for: 1-2 years ### "Good software with easy customization" June 4, 2018 4.0 Good CRM for good price Pros Customizable, very good quality, great user interface, many nice features, not very expensive when comparing to other CRM on the market. Cons The platform is working pretty slow sometimes. New users need some training to start using the software. Review Source AA Asuthosh A. Mechanical Design Engineer Construction Used the software for: 6-12 months ### "The top choice among the available CRMs" July 14, 2018 4.0 Pros This software helps in maintaining a healthy customer relation, which is the very basis of what is required in a CRM. Its affordable for small to large business firms. Also, the design features are easy to be dealt with. And with the choice of getting links from popular social networking sites, it expands the business horizon. Customer services are quite bright and when additional features are suggested, they make their way in, at least within few updates. Due to its simple design, no extra hours have to be put up to deal with it. Cons Linking different Zoho accounts can be war field. Although AI has made its way, they haven’t brought a huge difference. Customization is possible but not always. Though they have great customer service works, however, they fail many at times during the weekends. Review Source Sarah M. Team Lead, Business Development Representatives Used the software for: 6-12 months ### "A very basic organizer for accounts with little functionality." April 9, 2018 3.0 Good, simple way to organize accounts. Pros I liked that you could mass update accounts and keep track of them easily by using the search bar. The reporting features were okay as well. Cons There was no way to connect accounts and organize them in a hierarchy, which is crucial for healthcare companies. The reporting did not allow cross filters with filter rules. It was a lot slower than what my company currently uses now as well. Review Source HJ Heli J. Computer Engineer Computer Software Used the software for: Less than 6 months ### "Exceptional CRM Solution for Streamlined Business Operations!" October 7, 2023 4.0 Pros Zoho CRM boasts a user-friendly interface that makes navigation a breeze. Whether you are a tech-savvy professional or a beginner, the intuitive design ensures that you can quickly learn and utilize the various features without any hassle. Cons Navigating Zoho CRM proved to be a cumbersome task. The interface is not as intuitive as claimed, making it difficult for me and my team to quickly adapt to the system. Basic functions were buried under layers of menus, resulting in a steep learning curve and decreased productivity. Review Source CT Chana T. Nail Technician Cosmetics Used the software for: I used a free trial ### "Loving the free version!" February 9, 2022 5.0 Moved from a pen and paper appointment book with notes and scribbles to a real CRM to keep track of clients and their contact data, track and follow up with new and returning clients and have access to from anywhere at anytime. Pros Fully functioning CRM with all of the features and functionality I would have expected to have to pay for at no cost. There are some limitations with the free version, but as a solo operation, this is really perfect for me. Cons I have not found anything that I don't like or even that I had trouble figuring out and I am very far from being technically or technologically savvy. Review Source DAS Dr. Al S. CEO Professional Training & Coaching Used the software for: 2+ years ### "Zoho is the premier CRM for a Small Business" October 27, 2020 5.0 We have tried a few systems however Zoho is 1st Rate! Pros Outstanding technical Support Very comprehensive System Ongoing and frequent improvements coupled withOutstanding training and video support Cons GREAT FEATURES! Taking the time to setup use of all the features can a little much but definitely worth the effort! Review Source AR Alexa R. Conversion Copywriter Marketing and Advertising Used the software for: 1-2 years ### "I have to use this for a client and the UX is...meh" December 18, 2019 3.0 It's nice to have a way to communicate with my client, and their clients, when we partner on a writing project but uf, this UX can be a bit of a hassle. I know that it is meant to keep conversations together (so they don't get lost in email) but they still manage to create such long threads I am not sure just how much of a benefit that is. I'm meh about it, I wouldn't use it for my own clients because it's not a clean interface but I do see how it can be helpful to connect with multiple team members without having to have everyone's emails. It's helpful, but ugly. Pros One of my clients uses Zoho so I get stuck using it. I like that it makes it easy for me to interface with their clients, see what my next project is, and find info when I need it. Cons It's so ugly. The UX is a mess, and can be a little wonky to navigate. I think that is part of why it's so hard for my client to get their clients to use it with them rather than email, altho I get that it helps them manage all those conversations. Stuff gets lost and it's only as clean as how it's used, the threads can get LONG on some projects and you have to dig through to find what you're looking for. Review Source aB andrea B. product manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "effective and efficient tool" September 26, 2022 4.0 The tool helps us to gather participants to project in a virtual space where information on what/when/why to do are available, helping the company to execute in efficient way Pros we use ZOHO as project/task/issues tracker. It is easy to configure the tool accordingly to your needs. Cons it is not always simple to understand if you could close a dialog to go back to previous page and we need to remember to refresh page in case of changes to reflects updates Review Source Kris D. Natural Health Consultant and Coach Insurance Used the software for: 6-12 months ### "Zoho CRM is easy to use to track clients and leads for nurturing" February 4, 2019 4.0 I've been able to track business leads and set up reminders to call my clients. It's been great to organize my business and set up appointments. Pros The setup and customization is easy to implement. I've used it for 2 businesses-small scale and enterprise. You can add on features and drop them as needed and it's cost effective. Cons With so many customizable variables, sometimes the program can look a bit complicated. It takes a little getting used to. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.