# Page 87 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 87 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 87 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 2151-2175 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Realtor Real Estate Used the software for: 1-2 years ### "Zoho has helped our team excel" May 6, 2020 5.0 I love the product. It was time consuming to set it all up but WAY worth the work! Pros I love the customization features. We have really made the portal fit to our needs. Cons Some items are harder to build or personalize. The customer support team is not always SUPER knowledgable and will not walk you through it. They will just send you a link to a video or how-to page. Reason for choosing Zoho CRM Customization features. Ease of setup. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Because we needed to get to the next level. Review Source VR Verified Reviewer Sales rep Apparel & Fashion Used the software for: Less than 6 months ### "Making money with a great partner in Zoho" May 14, 2022 5.0 It´s een overall great to get to know this particular software Pros That it is super intuitive and user friendly Cons I coul find the same features I use in more affordable softwares Switched from [Sawyer](https://www.capterra.com/p/163567/Sawyer/) the company gave it to me Review Source VR Verified Reviewer CEO Investment Management Used the software for: 2+ years ### "Zoho way of life" August 1, 2019 4.0 Easy to quickly setup crm functionality for lead tracking. Pros Quick setup and functionality of zoho makes it a good choice if you are a smaller organization Cons Integrations are not as robust as sfdc - but again for small org this may be fine Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Cost and ease of setup Review Source Robert B. Founder and CMO Furniture Used the software for: 2+ years ### "Low Budget CRM" October 24, 2018 3.0 My experience has been pleasant though having used Salesforce.com I have been spoiled. Depending on how you want to use your CRM platform Zoho may be the best platform out there for you. If you are a larger organization and need more you will find Salesforce.com is a better option. Pros Zoho is a great product for those on a limited budget that need a CRM to mamage their business. Cons If you are desiring to customize ZOHO the cost to do so could potentially rival the total cost you would pay for some out of the box solutions with less down time. Review Source ML Michael L. Product specialist Automotive Used the software for: 6-12 months ### "Zoho CRM offers great compatiblity" November 13, 2020 5.0 I think it's a great software and is integral to a successful sales cycle. Pros Zoho offers same day support and incredible functionality. It is a very solid software and is a sister to salesforce. It has many features and compatibility with other software integral for lead generation and the sales cycle Cons This software is really solid. The customer service took away my complaints by offering solutions. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cheaper software Review Source roshit B. Asst Manager - Operations Used the software for: Less than 6 months ### "One of the best after sale support" December 14, 2017 5.0 simplified my tracking and TAT of handling a lead. Pros 1) A very supportive staff to name few, account manager (Anand), Radha (Pre-sales), Anand (chat support), Vignesh (Books) & chat + email support team. Almost everyone I interacted with helped me to find the actual or the closest solution for my requirement. 2) A wide range of products to integrate (mails, Webforms, Docs, Books, etc...) to make the CRM one stop solution for my requirement. Cons 1) Articles of few topic do not explain the hacks and sometimes even the fundamentals are missing. 2) A real-life example/use case of product features will help a better "do it yourself" experience. A lot of times we (user) know what is required but we dont know which feature will get that requirement done. Review Source VL Valerie L. Senior Manager Canadian Marketing Leisure, Travel & Tourism Used the software for: 2+ years ### "No so easy when you have US and CA accounts" June 8, 2022 4.0 Pros It's a great place to consolidate all the informations in one place. Then the CRM connects to other function like Campaigns to deploy emails. Cons You need to set up one currency so if by default you have USD then you need to work with exchange rate Review Source Emelda D. Business Executive Marketing and Advertising Used the software for: Less than 6 months ### "Simple Cost Effective CRM Solution " February 5, 2022 5.0 Pros Easy to deploy User interface is just so intuitive Cons The help desk is not readily accessible when you really need them Review Source Nizar K. Director Marketing and Advertising Used the software for: 6-12 months ### "A Great CRM Tool!" November 5, 2021 5.0 Pros Its lead management scores very well with me but at the same time, it's sales analytics which it helps to visualize very well is something I enjoyed working with. Cons Their interface can be worked slightly but its just me being nitpicky. I am happy with this software overall. Review Source Evans A. Director of Business Development Design Used the software for: 6-12 months ### "Choose another CRM" May 31, 2019 2.0 Pros I liked the simplicity in its ability to offer email insights and webforms integrated (surverys) that other CRM's didn't offer. It's low cost as well, which is different than the highly expensive Salesforce. Cons Whatever is offered by Zoho is offered by half a dozen other competitors with an easier UX, more integrations and a more streamlined experience. We ended up going with another CRM platform. Review Source VR Verified Reviewer Business Development Manager Airlines/Aviation Used the software for: 1-2 years ### "Pretty decent CRM" June 13, 2018 4.0 We use ZOHO as our major CRM Pros I like that the Zoho CRM offers many great capabilities for much lower price then most of its competitors. Cons User interface is looking good, but it is not intuitive enough, takes sometime to navigate and find what you need. Review Source JA Jessica A. Marketing Specialist Computer Hardware Used the software for: 6-12 months ### "Zoho was quick to install and has many features " November 17, 2020 5.0 It has been very good and we will continue to use it and utilize the tools. Pros I loved the wide range of features and the fact support can answer questions for what you need. Cons It seems like some features are hard to learn so you need to contact support for tips and tricks. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM It was cost efficient and allowed all the features we needed compared to the completion. I think it will be even better once we learn more and get use to it. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was expensive and didn't have the features we need to keep up with our growing business. Review Source VR Verified Reviewer Zoho CRM KING ;) Information Technology and Services Used the software for: 1-2 years ### "Zoho CRM king:) " April 14, 2020 4.0 our company get easy email address and safe our customers list. Pros Our company has been a user of Zoho-CRM since its inception. Simple use of the email given to me and I am satisfied with the security. Cons One thing I'm tired of is that my emails get a lot of spam. Review Source VR Verified Reviewer Chief Revenue Officer Consumer Goods Used the software for: 6-12 months ### "Think of it as salesforce light" June 13, 2018 5.0 I launched my business with Zoho as the first CRM I had and it was great in the beginning when our needs were a bit simpler. Pros Has the core CRM features as well as a bunch of other modules that may be useful to you depending on your business. Much cheaper than the big guys (SFDC) Cons Its not as refined as salesforce and doesn't have as many out of the box features baked into the CRM, but still quite good as a standalone CRM. Review Source VR Verified Reviewer My Review for Zoho CRM Staffing and Recruiting Used the software for: Less than 6 months ### "My Review for Zoho CRM" June 23, 2022 5.0 I have very less experience only 6 months but I am using daily this tool. Pros Mostly we use for email communication and daily meetings and internal chat process and I think its a best tool and user friendly as well Cons I like the mostly 1 feature that we can change the screen setting while we are working in night so we can change in night mode Review Source VR Verified Reviewer Head of Marketing Package/Freight Delivery Used the software for: 6-12 months ### "Zoho CRM Review by an advertiser" November 8, 2023 5.0 Pros User friendly interface; high degree of customization; easy integration with other apps Cons Limited Free Plan; Email Sync Limitations; Limited Customer Support on Free Plan Review Source SL Sonam L. Insurance advisor Insurance Used the software for: 1-2 years ### "Zoho for sales team" December 17, 2021 5.0 Average Pros Easy to use and share data with the team Cons Not yet as powerful as salesforce. But it has been easy to use so can't complain Review Source AS Aimee S. Realtor Real Estate Used the software for: I used a free trial ### "Awesome CRM!!" October 7, 2020 5.0 Pros Ease of use, mobile app is great and able to integrate with g-mail. Cons Haven't found a single thing that I dont like about this software yet. Switched from [TOP PRODUCER](https://www.capterra.com/p/152143/Top-Producer-CRM/) Price and ease of use. Review Source Akhilesh M. Software Test Engineer- Sales Telecommunications Used the software for: 6-12 months ### "Zoho CRM usage has been exceptionally good." May 23, 2020 5.0 Sales have improved with Zoho CRM! Top marks for that. Pros Managing different contacts. This functionality is very critical and Zoho does a good job of getting their basics right. Cons Sometimes the setting tags via integration used to create a problem but have been resolved with updates. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Cost and usability. Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) In search of better CRM for complex functionality handling. Review Source VR Verified Reviewer Independent Contractor Accounting Used the software for: 6-12 months ### "Reliable cloud-based CRM." December 17, 2018 4.0 I use it to generate leads for sales projects. I have found that I can keep track of the information that I need and also work with it easily. It's also a great value as it's free for some of the most useful functions. Pros I can keep info on leads for multiple projects and the fields are relevant. I can also export information to Excel. Cons It's not intuitive - I had to ask how to export data. It could also integrate better with QuickBooks and Excel. Review Source VK Vitalij K. CEO Business Supplies and Equipment Used the software for: 1-2 years ### "Zoho is great solution " July 24, 2020 5.0 Pros Zoho allows us to use all apps in one place accounting, e-mail, CRM, and analytics. Great integration also between another apps Cons It takes time to understand and integrate all the great features. Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Zoho provide more apps for business needs Review Source VR Verified Reviewer Product consultant Computer Software Used the software for: 6-12 months ### "Best ux crm tool" January 26, 2020 5.0 Zoho is solving my current company's business and it costs a lot less. It performs the same functionality of customer recording, lead generation, lead analysis, email campaign etc. Pros Most lucid CRM that solves all customer problems. The second thing is the UX is great and I can do anything in touch of a button instead of clicking across several level steps for eg. Level a then level b then level c button. Zoho is intuitive and also has a decent UI where icons are arranged neatly. They have 24\*7 customer support and it's a bang for our buck as it costs very less compared to it's counterparts Cons Nothing I could think of. It's perfect. Maybe there are too many icons to achieve things in click of a button this might make some people think the frame is clunky with too many icons. Review Source EA Eloisa A. Executive Assistant Information Technology and Services Used the software for: 1-2 years ### "Reviews" January 24, 2022 5.0 The sales tracking really helpful Pros The HR view is really easy to use and manage data. Cons None, all the features of this software is useful Reason for choosing Zoho CRM it's inexpensive and worth it. Really convenient for our company. Review Source GB Gunnar B. Creative Director Marketing and Advertising Used the software for: Less than 6 months ### "Not much there." May 29, 2020 2.0 Spend the money on a better CRM I would not recommend ZOHO to anyone. Pros I don't have many pros for this software we switched from Hubspot to this and all I can say is that their email builder is a little better and easier than Hubspot's. Cons This software has almost no features that are really useful besides the email builder even then it is a super difficult task to segment our customers and creates diverse campaigns. Zoho has a ton of other tools that are amazing together but they don't even play nicely together and they are all made by the same company. For example, you have ZOHO CRM, ZOHO MARKETING, ZOHO SALES ect.. but you have all separate customer/contact lists and none of the information that you put in one system transfers over to the other so if you have a small list of 200 people in the different systems its really like 600 or more people because none of the data syncs. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) To save money and we quickly regretted the decision. Review Source Max S. Contact Center Solutions Engineer Telecommunications Used the software for: Less than 6 months ### "Zoho has a lot to offer!" April 22, 2021 5.0 Overall our experience using Zoho has been great as we are learning a lot more about what their toolsets have to offer. Pros The pro for us was that Zoho has an out of the box integration with our contact center platform talk desk Cons We have no cons towards Zoho at the moment as the platform is doing everything we need it to do and the support has been great along the way. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM it had the easiest integration to our contact center Talkdesk Switched from [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) cost and more tools Review Source Talk to a Capterra advisor for free and get results within 15 minutes.