# Page 88 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 88 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 88 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 2176-2200 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BN Blake N. IT Project Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Not what we were looking for" July 23, 2019 3.0 I would recommend Zoho to someone who was looking to use it to run small projects. If you're trying to run large projects with dependencies, numerous people, and complexities this is not the product for you. I would also be careful about how expensive the system can be. Pros We attempted to use Zoho as a project management tool and it worked for the small projects we had to run. The thing I liked the most was the simplicity of the application. Cons The things I liked the least were the ability to handle the larger projects we were running. It felt like the system was unable to grow with us. I also didn't like that it felt like every feature we wanted to add cost extra money even when we were already on an upgraded package. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing Zoho CRM Overall, price was the largest factor. Review Source Barnaby A. Owner Staffing and Recruiting Used the software for: 6-12 months ### "Barnabys Zoho Review" August 25, 2018 5.0 Really good and positive and I think the different modules as I grow as a business will be really helpful. Pros Zoho is easy to use, intuitive, pretty straight forward and has some great features. I use this for a database for my small recruitment company and it covers most of the bases. Cons Perhaps not as in depth as the big boys but then you are not paying the amount that they demand - other than that, no real downfalls. Review Source Rocio C. Custommer Support Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Perfect for small businesses" August 30, 2022 5.0 Pros Our company used this CRM in its beginnings as an ecommerce. It is very easy to handle for a small volume of sales and its price is very affordable. Cons It can be somewhat incomplete for a large company. Review Source ON Ohad N. Business Owner Construction Used the software for: I used a free trial ### "Great software with lots of options and customization " June 20, 2023 5.0 I tried the Bigin arm and after a while changed to CRM because of the extra options available Pros The fact that I can adjust the software to suite my needs Cons Takes time to learn how to use it- learning curve Alternatives considered [Dubsado](https://www.capterra.com/p/206389/Dubsado/) Reason for choosing Zoho CRM The option to have multiple organizations and more options Review Source QJ Qasem J. representative Animation Used the software for: 1-2 years ### "Zoho crm" July 11, 2023 5.0 I liked the app Pros The most amazing thing about the app is that compared to its features, it works well on weak devices Cons There are new tools that can be added and think outside the box because the application is worth it Review Source TD Tania D. Head: Strategy & Operations Information Services Used the software for: 2+ years ### "You don't have to be a tech wizard" March 19, 2020 5.0 Overall experience has been absolutely amazing and empowering. I have to say, maybe it brought me even closer to my love for data..... Pros The ease of use in that it is dynamic in anyway. The customisations goes are far as your imagination does. The software has helped me solve many data problems even outside the core function its being used as within our organisation. Cons If i have to, the fact that there is not a drag and drop function (might have missed it) Reason for choosing Zoho CRM Not applicable, total brand ambassador Review Source VR Verified Reviewer Customer Experience Consultant Computer Software Used the software for: 1-2 years ### "Cost effective CRM" March 13, 2019 4.0 Zoho helped us becoming organized and helped us to remove the miscommunication between sales and marketing. Pros Ability to mass update data through excel view which makes few mass updates easier. Cons Customer support. Very hard to get them understand your requirement Review Source Mahmud E. Senior Consultant Used the software for: 6-12 months ### "It's very useful application" March 27, 2018 4.0 Pros It's going on to better one after every updates. Zoho CRM can be suit for any sized organizations, especially small business owners. Search tools is working perfect and that means you can find anything at once. So simple to use CRM software. Cons Customer Care Service needs huge improvements, otherwise everything is working awesome. It will take time to adapt the environment at first glance. Review Source VR Verified Reviewer Marketing Real Estate Used the software for: I used a free trial ### "Beginner friendly CRM" November 12, 2022 5.0 Pros Ease to use for beginners who never touch CRM and the customer service will reply your email very quick if you have any questions as simple as asking the formula line logic Cons Some integrations kinda complicated, you need some patience and time for the system to work properly. Review Source VR Verified Reviewer Director of Digital Marketing Retail Used the software for: 6-12 months ### "It's not Salesforce, but it is amazing for small/medium sized businesses with flexibility " November 28, 2018 4.0 We needed a cheap CRM system to get us up and running with a database and some lead forms. Zoho got us up and running but we needed more robust tools. Pros It is a pretty lean and mean CRM system that really does offer a lot considering the price. Very easy to use and pretty flexible. Cons Doesn't integrate with a ton of platforms and, at some point, it is not professional enough and you need to move up to Hubspot or Salesforce. Review Source VR Verified Reviewer Customer Success Manager Real Estate Used the software for: 2+ years ### "Very responsive organization. Nice product, lots of functionality" November 9, 2017 4.0 We have been able to train and model Zoho CRM for our Contact Centre. Pros Probably the integration and adaptability to other programs. I love the templates and workflows that you can create. Easiest way to do it compared to every other CRM I've used so far. Cons I think that it could look a bit nicer. It's a little crowded. There are so many different components of Zoho aside from the CRM, I don't have time to learn them all so I could be really missing out on some great features. Review Source Nagaraj B. Sr. Manager -Business Development Used the software for: 1-2 years ### "Online CRM software to automate the sales process." February 26, 2018 5.0 Pros Online CRM and integrate with most of the third party software's so that we can seamlessly exchange the data. Cons It is not good at enterprise level. Need to improve on customer service. For Integration we have to pay separately for tools. Review Source MM Mitch M. Club Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Zoho CRM Makes Task Management a Breeze" October 6, 2020 5.0 This CRM is very well laid out and a lot of thought was given to the design of it. Pros Love how this software brought our team together and got us all on the same page so much faster than previously used software programs. Cons It definitely took some time learning all the different features that Zoho offers, but once you learn the tabs and icons...it's super easy to navigate. Review Source Thaís M. Digital Designer Human Resources Used the software for: Less than 6 months ### "Good CRM But is not easie to use" June 9, 2020 5.0 I looked for Zoho CRM to be able to integrate my sales process, using zoho mail I thought it would be the most viable. The Platform serves, but is not one of the easiest on the market. Unfortunately, because I really believe in its cost x benefit Pros The functionality I liked the most was the automations. Undoubtedly, it is a great differential to be able to follow the entire flow from the meeting until the sale. Cons What I liked the least is the lack of help, I think they sin in the onboarding process, making the tool more difficult than it really is. It makes the learning curve seem so tiring. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Cost. Review Source VR Verified Reviewer General Manager Telecommunications Used the software for: I used a free trial ### "Setting Sales into success" November 10, 2020 5.0 I have loaded my 100 contact sheet in about 20 minutes, this is making my job a lot easier. I'm exited to make some sales ASAP so I can get the paid version. Pros Organizing my sales agenda has been always my least concern and having Zoho for free even with not so many tools available its just great. I am starting but it was really easy to setup and put to work. Amaizing Cons Integration with other platforms sounded obvious before I chose this CRM but I see most of the platforms have no interaction with the admin platform which makes me double the work sometimes. Also I wanted to have a database of contractors which is not available, at least not in the free version. Alternatives considered [Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM I was eager to start without spending my business funding. Review Source Angela B. Graphic Web Designer Building Materials Used the software for: 1-2 years ### "Zoho CRM- Very Organized" October 5, 2018 5.0 Pros This is very easy to keep my leads organized and in one spot. So many organizational features and ways to track your leads and sales Cons There are so many features it can be hard to use at first but once you master them it is worth it. Review Source BM Brad M. Creative Driector Information Technology and Services Used the software for: 2+ years ### "Perfect solution for small businesses" April 14, 2020 4.0 We have automated and integrated systems that were previously not integrated, simplifying the overall business process. Pros The versatility of this software is beyond amazing. When we started we were only using 1% of the functionality. Over the years we have explored the many features, and customisable elements to suit our business processes Cons There is always room for improvements, but nothing I can suggest for now. Reason for choosing Zoho CRM The wide range of Zoho products on offers, as well as the pricing. Review Source AS Ajit S. Senior Executive Utilities Used the software for: 1-2 years ### "Cheap alternative for Customer relations management software" March 11, 2022 4.0 Pros Less cost in comparison to other software, easy to use, good predefined reports and tools Cons Unable to handle huge database, lack of analytical tools, poor integration with other social media tools Review Source Rahul R. it lead Alternative Dispute Resolution Used the software for: Less than 6 months ### "Zoho crm review" December 9, 2021 5.0 mainly user data tracking and management, accounting automation sync with erp and marketing of Product via email Pros the user interface and cloud option is quite easy to work on and erp integration is seamless always with Zoho Cons the cost is always not match g with the tools look and feel and need more fine saturation in updates Review Source VR Verified Reviewer Project Developer Consumer Goods Used the software for: 6-12 months ### "Too many changes" February 15, 2019 3.0 I wish it was easier to use. Pros I've used Zoho for about a year now and I wish we could find a better CRM. Zoho is not difficult to use but is not that easy either. We have trial other CRM and most of them have a better way to attract customer and actually help you keep them Cons I feel that every time I sign in I have to learn how to use a new tool again, too many changes to do the same thing. Review Source Charles C. Used the software for: 1-2 years ### "Great CRM and excellent value for money" July 10, 2017 5.0 I used to use sales force, however the value for money and features on ZOHO far out-way that of any of its competition. I literally do everything an SME needs all in one cloud based program. Pros Does absolutely everything I need it to Cons Some social media sites do not yet integrate. Review Source VR Verified Reviewer Used the software for: 1-2 years ### "Outstanding tool with great benefits for tracking customers and business." June 7, 2017 5.0 Since we used Zoho CRM, the control and visibility of our contact & customers, using tasks, activities and business opportunities have helped us to improve our productivity. Pros Dashboards, Reports Customization, Graphic reports. Mobile App. Cons Improve Mobile App Sincronization. Review Source MS Mohit S. General Manager Information Technology and Services Used the software for: 1-2 years ### "Best for computer friendly organisation and people" March 22, 2019 5.0 The management and reporting system got much way better by Zoho CRM. The followup of sales team and clients got more frequent and bet hike in profit. Pros The Part of CRM is a powerful tool to take followup of your business leads. This software provide a lead tracking system for every layer of your business employee. Ex: Manager to sales team. The Email Service is the most favorite service. This provide the business email for free which is most useful for a beginner to start as a brand. This is a fully customize system. Cons A bit confusing guidelines providing on help section for smtp setup. The email configuration is not an easy task with zoho. Review Source ZA Zohaib A. CSA Information Technology and Services Used the software for: 6-12 months ### "Easy to Use - Zoho CRM" April 4, 2022 4.0 Pros Zoho CRM is good for small and medium businesses. Its easy to use and you dont need much expertise to use this CRM. A free version is available and you can use that to see if it completes your needs. Also the API could be integrated as well. Cons The customer support is not that good. You dont get much response from them but overall there are many articles and the CRM itself is too easy to use. So you dont need much support. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source F. Joe H. Director of Marketing Marketing and Advertising Used the software for: 6-12 months ### "Zoho CRM is and Excellent versatile CRM " November 15, 2018 5.0 I was extremely pleased with the CRM. It was strong and worked well in our workflow. Pros It has a lot of capability and is very powerful. The ability for this software to integrate with their other offerings and create a full 360 degree marketing tool is awesome. Cons It is a little complicated to get set up. It would be best if you have access to a developer to fully leverage the capabilities of the platform. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.