# Page 89 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 89 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 89 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 2201-2225 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AD Akash D. Digital marketing analyst Computer Software Used the software for: 1-2 years ### "Easy to configure and simple to use " February 7, 2022 5.0 Using this app for CRM, chat, analytics, reward our customers and it been a game changer for us. Monitoring sales is another aspect we use this platform for. Pros Easy to customize CRM application. User friendly and real time information for better analysis. Highly customisable. Cons Mobile app is a bit sluggish. The formula field can be improved. I've used the admin dashboard a few times and there are lot of opportunities for it to improve. Overall, nothing major to dislike. It does the job well. Review Source Maider I. Marketing Consultant Marketing and Advertising Used the software for: 1-2 years ### "Practical tool for the price" September 13, 2019 3.0 Overall, we had a good experience using Zoho once we learned how to use it. You can also add some of their other features to analyze the open-rate as well as responses. Covered our needs. However, if you're looking for a modern design and something that's as easy as 1-2-3, this might not be the best option for you. Pros It's a good tool for its value. I used it with a particular client for several surveys we needed to send out to clients. We were testing some new programs and pricing, and Zoho became our tool to go to. I took me some time to become familiar with the software and to successfully create the surveys, but then it was good enough to have our needs met. The price is good for what it offers. Cons It's not as intuitive and easy to use as other tools I've used in the past. And it had some limitations as well. While it does give you the option to send the survey in multiple languages; it wasn't as easy as it seemed to get everything ready to send the surveys in English & Spanish. Review Source VR Verified Reviewer Partner Aviation & Aerospace Used the software for: 2+ years ### "Fully functioning, easily customizable, low cost option" November 8, 2018 5.0 Overall, ZOHO has been great when we are actively using the other ZOHO products, and it's low cost and low barrier to entry make it an amazing platform. Pros Low cost, easily integrates to all of the other ZOHO suite, many of the same features you get with a high priced CRM, for a fraction of the cost. Cons On occasion I find it hard to find the feature I am looking for, though often it just takes looking deep into the knowledge base and I get a handle on it. Review Source MS Mohd S. Team lead Computer Software Used the software for: 6-12 months ### "Review of Zoho CRM" October 31, 2022 4.0 My overall experience with Zoho CRM is good because I'm investing a lot of time in this software which I like this software. Pros Zoho CRM API is used for creating a custom application integration.Zoho CRM is easy to use.Zoho CRM is very affordable.Zoho CRM has amazing work tools.Zoho CRM Email Marketing is best. Cons Zoho CRM has weak customer support for big platforms. Zoho CRM has a complicated setup process. Zoho desk has a complicated setup process. Alternatives considered [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) Reason for choosing Zoho CRM Because of its tools and easiness. Review Source AL Andy L. Owner Construction Used the software for: 1-2 years ### "Remarks" January 5, 2021 5.0 very good Pros easy to navigate app, multitude of reports, great client service /support Cons Missing some features that will customize my businees needs Example: invoice templates, Payroll cannot be done manually but only on set schedules Review Source mH mazhar H. Assiatant manager Warehousing Used the software for: 1-2 years ### " I've been using Zoho for over 2 years now." August 9, 2022 4.0 Pros I've been using Zoho for over 2 years now. The product has helped me in various parts of my business, from managing my clients' data and orders to generating invoices, reports and plans for schedule management. The team at Zoho is extremely supportive and very easy to work with. Cons Altho sometimes it doesn't integrate with some new websites. Review Source James J. IT Infrastructure Manager Utilities Used the software for: ### "Complex yet intuitive. Extendable yet simple. Fully featured yet cheaper than its competitors." January 24, 2018 5.0 Request automation, KPIs and SLA management. Pros Zoho is feature rich and provides easy facilities to extend. There's an api and provided tools to build/extend anything required as no product will ever tick all the boxes. In this case Zoho provides the tools and guides for you to tick of those "would be nice if" or "this custom requirement is essiential" boxes. Cons My only negative so far is that the trial expired before we fully set it up. That shall be resolved shortly and we're already 95% certain that this shall be our solution of choice. Review Source VR Verified Reviewer Digital Marketing Specialist Marketing and Advertising Used the software for: 6-12 months ### "Use Everyday, Would like to see some new features though" February 3, 2019 4.0 I use it everyday, I only recently figured out how to adjust the "log out" timer and wish I would've known about it before. I believe the onboarding experience was lackluster in explainng features Pros It makes storing all of my passwords easy as well as provides the ability to add notes on each one Cons Maybe I'm missing something, but it doesnt make distinguishing between multiple accounts on the same website easy or userfriendly. Review Source DK Deon K. CEO Building Materials Used the software for: 2+ years ### "Great product !!!" March 18, 2020 5.0 Pros The ease of use and functionality. The ability to make changes ourselves. The ability to create custom modules as the business grows. Cons Would like certain technologies integrated as soon as possible.Whats app is a perfect example. Alternatives considered [ADVANZ101](https://www.capterra.com/p/159360/Sales-Force-Automation/) Reason for choosing Zoho CRM Price points and ease of use. Review Source Elizabeth M. Office Manager Internet Used the software for: 1-2 years ### "Best CRM Software" January 24, 2019 5.0 Pros Zoho has alot of features with alot of add ons "it can basically do everything you want from managing customers to invoicing vendors" Cons Integration to other systems can a little bit hectic. Could be costly for some small firms. Review Source CN Connor N. Sales Manager Financial Services Used the software for: 1-2 years ### "Decent CRM " January 6, 2019 4.0 This product would be best for an outside sales company, in my opinion. (maybe email campaign driven companies as well) Pros This product had extensive account profiles which made collecting and saving data on clients a breeze. The data pages for these clients were laid our really well and were very pleasing to the eyes. Their reminders sent to our teams mobile devices were great too, ability to set follow ups via the reminder is such a great function. Cons Function, for people who need to call through their lists of hot leads, there was not a really easy way to do so. For companies which primarily rely on phone sales I would stay away. Review Source MF Mario F. Owner Telecommunications Used the software for: 1-2 years ### "Zoho is fo sho pro" September 22, 2021 4.0 I use it because im obligated to use it. Pros Its not so easy to use, but it is quite efective Cons Its not so easy to use, too many tabs and options. Review Source MS Mara S. Accountant Real Estate Used the software for: 1-2 years ### "We wanted a good CRM ticketing system..." September 11, 2019 2.0 Tracking customer inquiries and routing. Ability to see follow up time, and volume of the number of calls we actually take, Many of our customer dont realize the volume of day to day work we do because its not in their face. Zoho allows out client to see that we handle over 150 work order calls per day alone. Pros The interface, overall design and layout are appealing and easy to maneuver.I like the breakdown of open ticket - due in 6 hours, 12 hours, or overdue, all laid out in one screen. Cons We are still working on linking the software to our in-house ERP. We were told this could be done, but there have been a few glitches that cant be blamed in the software itself necessarily. Review Source HL Houmame L. Ingénieur full stack Program Development Used the software for: Less than 6 months ### "Zoho crm avis" January 17, 2024 5.0 Pros Sa simplicité d'utilisation et surtout d'installation Cons On est limité niveau customisation des informations custom des clients Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/) Plus simple et une meilleure ui/ux sur zoho crm Review Source SYAM SUNDHAR S. Senior Software Engineer Computer Software Used the software for: 1-2 years ### "One's top for all in one for HRM corporates" December 11, 2018 4.0 One complete application for a company. It provides all type of sub applications in each and every categories. Pros Have all applications for every departments like HR, Employee tracking, accounts etc.. Cons UI is not much interested. Like not attractive... Review Source TM Tanya M. Environmental Services Used the software for: Less than 6 months ### "Highly customizable CRM, but it doesn't stop there." February 20, 2019 5.0 Pros We found Zoho CRM in researching systems to better streamline our customer communications, and processes. We do field service, so finding a software that allowed us to centralize all our client communications, and the functions for field techs has been difficult. We've tried a few, but found so many options missing or lacking customization. Zoho CRM really is super customizable. Support is great if you get stuck, and there are many partners that work with Zoho that you can hire out if you need help getting what you want. It integrates decently with other products in it's platform, and will play nice with 3rd party as well. You can't really find these features with any other software at this price point. Cons There is quite a learning curve if you aren't already experienced with development, or coding. The help resources are adequate, but some basic features seem not to be available, like better customization for territories. There is a limit to number of territories, and rules within those. That makes it difficult for companies that really need to control their zones, or work on a national level. Review Source VR Verified Reviewer Founder Insurance Used the software for: Less than 6 months ### "Simply to use compared to other CRM" May 19, 2023 5.0 Overall I have been satisfied. No CRM is perfect out there and it is very time consuming to build your own. I wish they were more simpler versions out there at lesser cost. Pros The ease of use and user interface are great. The fact that you can create a workflow is ideal. Cons The fact that you can only customize 10 fields on the Standard edition. I had to buy the professional edition just to customize the fields that I need and received other tabs that I will not use. Review Source EH Electra H. Ceo Retail Used the software for: 1-2 years ### "Zoho is Great For Starting Out Businesses" May 15, 2022 3.0 Over all it gets the job done but not alot of bells and whistles. Pros I like how easy it is to use it. Pretty straight forward. Cons It's not very pretty esthetically at all Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing Zoho CRM It's was much easier to deploy. Review Source CB Christian B. Managing Partner Telecommunications Used the software for: 1-2 years ### "Very Happy" September 12, 2023 5.0 We have been very very happy with Zoho. Pros It's very intuitive and it provides all the lines of business applications we need, like CRM, Desk, etc. Cons We have not had any issues with Zoho so far. Reason for choosing Zoho CRM It seems more intuitive. Review Source Carlos M. Corporate VP of Innovation & Consultancy Management Consulting Used the software for: 1-2 years ### "Best Value for Money CRM" August 6, 2015 4.0 We have used different CRM and despite the capacities, most of the success is based on a proper configuration and a good implementation and cultural change. We are very happy with Zoho CRM as it has more than enough functionality and flexibility to adapt to your business and yet a very accesible price for this range of products Pros Value for money Advanced functionalities Cons More difficult to hire people with previous expertise with the tools than with other market leaders Review Source Response from Zoho August 7, 2015 Great! Glad Zoho CRM is working for you. We have tried and are constantly striving towards making the Zoho CRM user-friendly and easy to adapt for people who have previous expertise with other tools in the market. We believe new users will be easily able to adapt to Zoho CRM. EC Enakshi C. Head - Agency Partnerships Internet Used the software for: 6-12 months ### "Useful software for HR and reimbursement process" August 30, 2022 4.0 It is a decent experience Pros It has a simple UI for understanding how to use the platform Cons While the UI is simple, some cases of the UI is also not very intuitive, example some part of the screen May not be visible and there is nothing the software is doing to inform the user that there is more Review Source GC Giovanni C. Junior Officer Banking Used the software for: Less than 6 months ### "360-Degree CRM " October 20, 2017 4.0 It is one of the cheapest CRM systems with highly integrative and functional modules out in the market today. It can be applied to most, if not all, businesses/companies for efficient marketing and sales monitoring. Pros Pros: As we have been persistently looking for an optimum system solution to manage and monitor the Bank’s lending activities, Zoho CRM fully addressed all our needs from prospecting up to when the leads are being converted to opportunities. Their functional modules are very integrated such that there is no longer need for a separate Management Information System to prepare reports and status updates of all accounts/clients and employees. Zoho also offers an orderly set of interface making the whole software a very convenient and adoptable tool to efficiently monitor marketing and sales activities both internal and external. Plus, it is very very helpful to conduct an actual demo with Zoho Sales Administrators/Team. That is how we were able to look on the best of the system's functionality. Cons Zoho doesn’t offer yet an on-premise type of software architecture. Its cloud-based platform may be risky most especially if sets of information being plugged into the system are highly confidential. Although security features are comprehensively presented with certification from authorizing bodies, the risk will always be there. Review Source Rajesh C. Website Designer Information Technology and Services Used the software for: 1-2 years ### "Best for marketing purpose " July 17, 2020 5.0 Pricing Pros I have been using WHMCS and Integrated with Zoho CRM for marketing calls and reminders. Its easy to follow up customers within the panel and send them email reminders. Cons Easy to Use Import Options Integration available Review Source DW Debbie W. Secretary Marketing and Advertising Used the software for: 2+ years ### "Zoho CRM Review" August 28, 2018 4.0 Pros Zoho CRM provides a solution for managing workflow. You have the ability to setup accounts, assign tasks, upload documents, record time spent working on projects, store important information and much, much more. There are varying packages so it will depend on exactly what you are looking for. ZOHO CRM is very affordable compared to other CRM's. Cons Maybe not as user friendly as some of the other CRM's but once you figure it out it works very well. Review Source CT Chad T. President Legal Services Used the software for: 2+ years ### "Functional and Essential" November 24, 2020 5.0 I’ve used this product for over two years and it has helped me maintain relationships and track progress with my clients. Pros I love how the program tracks my contacts and allows me to edit tasks in multiple ways. Cons I have not used every feature but of what I have used I have no complaints. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.