# Page 9 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Zoho CRM the right CRM solution for you? Explore 6972 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6972) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 9 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 201-225 of 6972 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FM Fanne M. CEO and Publishing Editor Publishing Used the software for: 2+ years ### "Why i love using Zoho CRM" September 7, 2024 5.0 Pros I like it’s ease of use and implementation with the best features and integrations. Also it’s customer support is amazing. Cons I have nothing to highlight as a dislike towards it. Review Source SA Senan A. Researcher Financial Services Used the software for: I used a free trial ### "highly recommended" October 18, 2024 5.0 Its the best one comparing with other CRMs with the lowest price Pros ease of use wide coverage of functionalities Cons too much details that need few days of trial Review Source MT Morton T. CEO Information Technology and Services Used the software for: 1-2 years ### "Happy with Zoho - My company perfomance increased" July 26, 2024 5.0 As a satisfied Zoho CRM user, I can confidently say that the platform has exceeded my expectations. Its intuitive interface makes it incredibly easy to navigate, even for those new to CRM systems. The customization options allow us to tailor the software precisely to our business needs, from custom fields to automated workflows. Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems. The customer support team is responsive and knowledgeable, always ready to assist with any queries or issues. Overall, Zoho CRM has streamlined our operations, enhanced our sales tracking, and improved our customer relationships. It offers great value for its price, and I highly recommend it to any business looking to optimize their CRM processes. Pros The customization options allow us to tailor the software precisely to our business needs, from custom fields to automated workflows. Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems. The customer support team is responsive and knowledgeable, always ready to assist with any queries or issues. Cons the packages are not that flexible, more especially for. us small compannies Alternatives considered [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Reason for choosing Zoho CRM As a satisfied Zoho CRM user, I can confidently say that the platform has exceeded my expectations. Its intuitive interface makes it incredibly easy to navigate, even for those new to CRM systems. The customization options allow us to tailor the software precisely to our business needs, from custom fields to automated workflows. Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems. The customer support team is responsive and knowledgeable, always ready to assist with any queries or issues. Overall, Zoho CRM has streamlined our operations, enhanced our sales tracking, and improved our customer relationships. It offers great value for its price, and I highly recommend it to any business looking to optimize their CRM processes. Review Source JD Jay-Ann D. IT and CRM Developer Entertainment Used the software for: I used a free trial ### "Zoho CRM experience so far" September 9, 2024 5.0 Initially, I thought there would be limitations or that certain tasks would be difficult to achieve. However, as I explored and became more familiar with the platform, I discovered that it offers a wide range of features and customizations, allowing me to accomplish much more than I initially expected. Pros I like the most is how it is easy to learn to customize and integrate the requirements we need. Cons I think there is nothing yet. But I think how I was easily intimidated by the platform in the initial phases. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) It is expensive and we couldn't do so much things there. Review Source SK Shadrack K. Frontend Engineer Information Technology and Services Used the software for: 2+ years ### "Zoho CRM has really transformed the way we manage our customer relationship " August 14, 2024 5.0 Pros I like the robustness and how Zoho CRM is rich in features we can maintain every clients details ie past order history,projected sale etc with long term value if you set the params right.Additionally with the analytics and reporting it is by far the best analytics tool I have used . Cons The performance of this system is sometimes not the best, usually during large data set or pack usage. Review Source VR Verified Reviewer Field servie engineer Semiconductors Used the software for: I used a free trial ### "Full usage is difficult, but once you've learned it, it would be a very convenient software tool." November 4, 2024 4.0 Pros Customization options allow you to precisely tailor your software to your needs. The layout is neat and intuitive, and the customer support team is responsive, making it an overall satisfying experience. Cons It takes a long time to learn everything about the software. Often the mail import is turned off and you need to turn it on manually. Review Source ES Ellie S. Marketing Consultant Telecommunications Used the software for: Less than 6 months ### "Zoho Review" October 16, 2024 3.0 Compared to Hubspot, I prefer the leads system in Zoho but the workflows and email functions in Hubspot are far better. Pros Zoho has a nice leads system that is relatively clear and easy to use. I like the automated enrichment and the ease of editing a lead, as well as searching/sorting/filtering. Cons The automated email workflows leave a lot to be desired. Creating email templates is complicated and inflexible, and the workflows are also inflexible. Trying to build an automated email workflow is very complicated and not intuitive. Review Source RJ Rishabh J. Salesforce Developer Information Technology and Services Used the software for: 1-2 years ### "Cost-Effective CRM with Advanced Automation" September 3, 2024 5.0 My overall experience without Zoho CRM is very good because of its affordability and scalability make it suitable for businesses of all sizes, from small startups to large enterprises. Pros The best thing about Zoho CRM is it comes with powerful automation tools that streamline repetitive tasks such as lead generation, follow-ups, and email marketing campaigns. Cons As such there is no serious drawback of Zoho CRM but one thing is that moving data to and from Zoho CRM can sometimes be tricky, especially when dealing with complex data structures or large volumes of data. This can be a barrier for businesses transitioning from another CRM. Review Source AM Alfred M. Consultant Consumer Services Used the software for: 6-12 months ### "Powerful CRM Tool with Great Customization Options" October 31, 2024 4.0 Zoho CRM enhances sales processes and improves customer relationships effectively. Pros Zoho CRM offers a user-friendly interface and robust features for effective customer management. Cons Integration with some third-party apps can be tricky and may require extra setup time. Review Source TS Trevor S. CCO Alternative Medicine Used the software for: Less than 6 months ### "Zoho - for a newb" January 8, 2025 5.0 Pros Easy to use! Truly. Anyone can learn this. Cons Integration points can be difficult. Eg. Linking with Google. Review Source KR Kasuku R. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "Zoho CRM Is a Great Tool that Improves Our Customers Interactions and Operations" August 8, 2024 5.0 I like all the experiences I have with Zoho CRM. It has been a powerful tool. Pros It is easy to manage our customer operations and conversations using Zoho CRM. Zoho CRM has exceptional features that are easy to understand. Cons Since I started using Zoho CRM, everything has been perfect. It has no flaws. Review Source AB Ann B. IT Expert Cosmetics Used the software for: 6-12 months ### "Zoho CRM reviews." October 17, 2024 5.0 Zoho has offered great functionality and value price. Pros Zoho offers a simple but capable solution for mqnaging customer relationships at a cheaper price. Cons Zoho requires some learning whivh could be a challenge for bussinesses with limited resources. Review Source VR Verified Reviewer Designer Apparel & Fashion Used the software for: Less than 6 months ### "Good for first user " October 4, 2024 4.0 An easy-to-use application that provides a good overview of open items and to-do. Pros You can easily set up the sales team's work and then report if there has been a follow-up or no follow-up. You can add an authorized contact under your parent account and customize it as needed. Cons Very Large System There are a lot of features that haven't been developed yet and I think they will for a while. Beginners need to learn to use this system. Review Source Hemant A. Data Analyst Computer Software Used the software for: 6-12 months ### "Zoho CRM: The Ultimate CRM Revolution for Modern Enterprises" August 7, 2024 4.0 Overall, Zoho CRM is a powerful CRM solution that has helped me in scaling business. Its rich features and strong integration capabilities have made it an essential part of my business operations. The customer support and complexity of implementation can be significant considerations but the benefits far outweigh these concerns. Pros Zoho CRM provides a comprehensive and flexible customer relationship management solution that has significantly streamlined my business process. It has a user-friendly interface that can be easily configured with easy accessibility to all information with simple clicks. Zoho offers a lot of customization options ,this ability to customize it to your needs makes it much easier to slot into your existing processes. It helps me to create various dashboards stats and see how their performance is for a particular time duration. Also a thing that i like about zoho is that it integrates seamlessly with a wide range of third-party applications which allows us to connect various systems and helps in enhancing overall productivity. Cons So far, I don't have any dislike about Zoho CRM but a thing i would like to add on is that some features are not easy to implement it requires some time and learning, which could be a challenge for new users and businesses with limited resources. Also the free and lower-tier plans offer basic functionality, which might not be sufficient for growing businesses. Review Source JK Jordan K. Volkswagen Financial Services UK Automotive Used the software for: 2+ years ### "Zoho CRM - good CRM software" September 12, 2024 5.0 Zoho made a great CRM software at a good price, it integrates great with other Zoho apps which makes it very useful and versatile app. Pros ZohoCRM is easy to use and very intuitive. Everybody using it had no problems learning how to use. Something worth mentioning is that is very customizable and integrates easily with other apps. Cons There are no things I dislike for this app. Review Source OK Omri K. President Wholesale Used the software for: 1-2 years ### "Zoho products " September 1, 2024 4.0 East to use. Great support Very friendly product and good features Pros Easy to use. Fairly features rich. Great for a free software Cons Lack of integration with other software. Some limitations. No PO creating options. Order acknowledgements Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Zoho CRM Price features support Ended up a good decision for my business Review Source CW Christopher W. Owner Food Production Used the software for: I used a free trial ### "Great for Starters" October 5, 2024 4.0 It was a good experience. Customer service was rarely needed and when they were it was a professional result. Pros Great for small businesses just starting. Cons Free accounts are limited so as nice as the program is taking the jump to a paid subscription might be challenging for a growing business. Review Source FJ Farrah J. Manager Utilities Used the software for: I used a free trial ### "Transitioning to Zoho CRM" December 7, 2024 5.0 It has been an ongoing learning curve. The online webinars and tutorials are very useful. Pros Its modules are very interesting and simple to use Cons Navigating between the different settings takes some time get used to. Review Source FP Fernando P. Administrative Computer Software Used the software for: 6-12 months ### "Zoho CRM helps me keep track of all my customer interactions and manage my sales pipeline efficiently." October 14, 2024 3.0 Pros The customization options and automation features are great for streamlining my sales process. Cons The user interface can be a bit overwhelming at first, and it takes some time to learn the ins and outs of the software. Review Source CS Christina S. Area Director of Sales Hospitality Used the software for: 2+ years ### "A wholesome sales tool that help cultivate for helpful relationship with customers." July 30, 2024 5.0 Zoho CRM has inspired and motivated us to run our sales operations effectively and to build up very strong relationships with all our customers. It has given us an incredible space to collaborate and work together through our customers journey. Zoho CRM is giving us the most memorable experience that cannot be traded with anything else. Pros There are very useful task automations in Zoho CRM which has helped us get our work done easily and more accurately. It also has powerful analytical functions for generating insightful performance reports that help optimize our customer engagements during sales. Zoho CRM team collaboration tools help us to work together on our customer journey. Cons All features in Zoho CRM are perfect. We have not come across anything about Zoho CRM to dislike. Review Source VR Verified Reviewer Lead Associate Outsourcing/Offshoring Used the software for: 1-2 years ### "Experience with Zoho CRM" August 1, 2024 5.0 Our experience with Zoho CRM was positive. Some of its features were well aligned with our daily requirements. Regrettably, its reporting tools were not compatible with our needs. Pros Zoho CRM is very easy to use. It has a great user-friendly interface and is easy to navigate. But the best thing about it is that it offers you the ability to customize its features to fit your business goals. Cons The Zoho CRM reporting tool is not sufficiently competitive compared to other platforms. The data it provides is often delayed and does not capture real-time information. Review Source RA Randy A. Owner Operater Alternative Medicine Used the software for: 2+ years ### "Take a close look at Zoho CRM " August 16, 2024 5.0 I'm satisfied ☺️ it's a good back up for a business in my opinion Pros Very easy to use and it's a great value overall Cons That it will not sync with my email. I need to utilize a separate email method Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Because of cost and ease of use that my web site developer highly recommended Review Source VR Verified Reviewer Recruitment Specialist Hospital & Health Care Used the software for: 2+ years ### "Zoho CRM Missing the Relationship in CRM " July 14, 2024 1.0 Frustrating at best. If you like hitting your head against a wall time and time again to see if you could possibly make something work - this may be your platform. I swear if I hear "sorry for the inconvenience" one more time after it took 4 weeks to resolve an issue - that has never been resolved I will scream. This last issue is why I am actively looking for a new CRM / ATS Manager - my contract expires in September and will not be renewed. Pros I liked the ZOHO ONE package, having everything in one place. What I ended up with after 5 years is a system that held data I couldn't use and what I could possibly use, there were such limitations it was impossible. Cons They keep re-inventing the wheel without making sure they have their products solid, this has resulted in a proverbial "dogs breakfast" of apps that don't relate properly rendering ZOHO just a waste of time and money Reason for choosing Zoho CRM I loved the idea of having everything in one place CRM/ATS/Website etc. What I actually got was really none of this. Review Source CD Carl D. News Director Broadcast Media Used the software for: Less than 6 months ### "Great CRM to keep organized!" October 10, 2024 5.0 Works great to keep track of customers and clients all in one place! Pros Great for managing customers and clients. Cons Bit of a learning curve to get started, but manageable. Review Source MS Misha S. COO Think Tanks Used the software for: 2+ years ### "Amazing and Affordable CRM" August 22, 2024 5.0 it has been used for the past eight years and I feel like it has really scaled with our business's growth. I would love to be able to assess how we have grown with Zoho Pros I love how intuitive and organized it makes all of my data about my clients and potential leads. It really formulates my data sets in a very logical manner Cons I wish that it had some built in AI. Having the ability to extract the information and help with automated tasks like writing emails, reaching out to leads, and conducting market research Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.