# Page 90 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 90 - Is Zoho CRM the right CRM solution for you? Explore 6978 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6978) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 90 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 2226-2250 of 6978 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DW Debbie W. Secretary Marketing and Advertising Used the software for: 2+ years ### "Zoho CRM Review" August 28, 2018 4.0 Pros Zoho CRM provides a solution for managing workflow. You have the ability to setup accounts, assign tasks, upload documents, record time spent working on projects, store important information and much, much more. There are varying packages so it will depend on exactly what you are looking for. ZOHO CRM is very affordable compared to other CRM's. Cons Maybe not as user friendly as some of the other CRM's but once you figure it out it works very well. Review Source CT Chad T. President Legal Services Used the software for: 2+ years ### "Functional and Essential" November 24, 2020 5.0 I’ve used this product for over two years and it has helped me maintain relationships and track progress with my clients. Pros I love how the program tracks my contacts and allows me to edit tasks in multiple ways. Cons I have not used every feature but of what I have used I have no complaints. Review Source Diego O. ingeniero Computer Software Used the software for: 6-12 months ### "Zoho CRM" May 27, 2022 5.0 El objetivo principal de un sistema de gestión de clientes en la nube es organizar la información de sus clientes para vender de manera más eficiente, lo que resulta en más y mejores resultados. Solo pagas por los usuarios y necesidades que ocupas. Pros El principal atractivo de Zoho CRM es su interfaz fácil de usar y su costo. A una fracción del precio de CRM populares como Azure y Salesforce, Zoho CRM es definitivamente una opción de gran valor. Tiene integraciones disponibles para sistemas de terceros y también tiene la flexibilidad de desarrollar cosas que no encontrarás en el mercado. Cons La verdad no encontré ninguna desventaja que me llamara la atención. Review Source DN Dianna N. Sales Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "CRM Experience " July 23, 2019 5.0 Pros The software is really easy to use and navigate. Importing data is realitivly easy as well. Cons It was tough for our company to implement in its intended way due to the fact that we have been in business for 20 years and sorting through 9k accounts to make them leads vs accounts and contact is challenging. The cost is pretty expensive as well. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Sales force was ineffective for our sales team at the time. Review Source FP Falguni P. NOT a Current Humana customer Retail Used the software for: 2+ years ### "Great online CRM with lots of additional options to add on to make it work 360 degrees" June 27, 2022 5.0 I enjoyed using this - if we get stuck due to technical difficulty, customer service helps our right away to get it resolved Pros Ease of use and customizable options which is great. And you can change the view comfortably to suit your needs Cons Not much issue to be honest - help is always available if needed from their customer support Reason for choosing Zoho CRM Price Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Price was the main factor Review Source JL Julius L. It tech Management Consulting Used the software for: 2+ years ### "How to customize easily the Zoho CRM" September 1, 2020 4.0 The system is ok. I hope the sending of email campaign can be improved with nicer templates. Pros Good integration with other apps and there are many options Cons Because it’s a big database of information I believe a clear docs should be detailed in each of the functionality of the menu Review Source NA Nada A. Documents control Manager Management Consulting Used the software for: 2+ years ### "The best CRM I have used for my business" December 27, 2022 5.0 Pros It can be easily managed and customized as per my company's needs Cons The pricing needs to be lower and more affordable for small organisations Review Source VR Verified Reviewer Assistant Engineer Civil Engineering Used the software for: 2+ years ### "Best CRM platform for engaging customer and mentaining data" July 26, 2020 5.0 It is very useful for us to reach customer and reach out maximum satifaction by utilizing it for marketing as well as customer data management. Pros It has many features that make it far better from other similar software. It has mass emailing features which help us to reach out many other customers and existing customers. Cons Tracing the emails after sending it to the customer is really difficult to trace the status of those emails. And we can't take further steps on the same platform. Review Source Papa Samba T. Chef de projet digital Information Technology and Services Used the software for: 6-12 months ### "great ally for sales consultants " June 30, 2021 5.0 Pros Zoho CRM makes it easy to manage my clients and leads data in an orderly way, I can keep a call log, have a sales history, schedule meetings or create alerts to stay on top of my to-do list. This tool is intuitive, but they are not easy to use. Cons Zoho CRM has many functionalities so it is a complex tool with a somewhat high learning curve, which requires prior training. Review Source KB Kevin B. BDM Construction Used the software for: 2+ years ### "Our go to CRM of choice!" January 19, 2023 5.0 Pros Very simple & easy to use CRM which has been a completely effective tool in establishing our initial Client base. Cons We were not initially able to integrate with Google Calendar as we were using the Free plan.However, we are now switching to the Standard plan which will give us more functionality. Review Source wG wagner G. CEO Telecommunications Used the software for: 2+ years ### "CEO" May 20, 2021 5.0 Overall it has helped my business with all of my email needs including my employees. The price is also very affordable Pros They have a free version with tons of free tools enough to run a successful small business. In more than 7 years using, it has never been down for me. Cons The amount of emails you can send at once. I believe there's a limit of email you can send to a group of people which is limited. Review Source JS Jay S. Me Construction Used the software for: 1-2 years ### "CRM Software doesn't need to be expensive." December 9, 2021 5.0 With a lot of clients to manage, quotes expire (for my company, not a software limit) after 1 week. Particularly at this time of year there can be a lot of orders and quotes to keep track of, installation appointments to track. It basically takes all the brain work out of managing clients. Pros The price is great compared to other CRM software, integration with Zoho assist for service desk tickets and quote, keeps track of what you have told to which customer - also integrates with Gmail which is kinda useful. Cons It's is sometimes a little more difficult to setup and use compared to the competition. IMO, this small extra difficulty is more than made up for by the price. Review Source VR Verified Reviewer IT Officer Financial Services Used the software for: 6-12 months ### "Easy to setup and get going, great support" February 12, 2020 5.0 While this is an excellent suite our team ultimately liked other offerings better. However, our end users really liked the interface. Pros Easy to setup and get going, great support. Found setting up and integration to our system very easy. Cons Sales team were a little pushy for my liking, but overall not much to complain about. New learning curve was a little high for us, but that is true of any new system. Review Source VR Verified Reviewer Manager of Business Operations and Training Health, Wellness and Fitness Used the software for: 1-2 years ### "Good" February 6, 2019 4.0 Pros we use this as an option for locations to use for email.. it works well. nothing super special. I prefer gmail and we have since moved from zoho to gmail. Cons seems dated. just doesnt seem to compare well to competitors Review Source VR Verified Reviewer PR/Customer Relations Officer Consumer Goods Used the software for: 6-12 months ### "my zoho review" June 18, 2020 5.0 it is a very good customer relationship management tool that i have experienced and is very easy to use Pros i love the fact that the tool can be easy to setup by any of my team and can be easy to use. the cloud storage is another great features i enjoy to backup the information of our customers Cons it sometimes can be slow to respond but the system is great. i feel it doesn't come with much issues . Review Source AM Anubhav M. Quality Enginnee Information Technology and Services Used the software for: 1-2 years ### "Quality Engineer" February 21, 2021 5.0 Overall experience is very good in managing and interaction with the customers and client Pros Best software in managing the sales, collaboration with the team, interaction with the customers. Real time notification feature is awesome Cons The customer support can be improved with quick resolution of the issues and the user interface can also be improved a bit Review Source mK micah K. Owner Information Technology and Services Used the software for: 2+ years ### "Fantastic " July 26, 2019 5.0 Great!!!! Pros Fantastic product. All the integrations are amazing. Cons I really don’t have anything bad to say. It would be nice if they would update the overall look of all the Zoho products so they don’t look so Indian and old. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/) Integrations and flexibility Review Source Richard S. Co Owner Marketing and Advertising Used the software for: 6-12 months ### "Fantastic Software for Data Management" December 10, 2019 4.0 Overall, I am very happy as I can use one tool to perform the many different activities. My data analysts are able to keep track of their data and structure it in ways that my prior CRM could not. The email compatibility is flexible and fluid without any hiccups. Really just enjoy the options easily available for my departments. Pros I enjoy the amount of integrations that are made readily available for my team to take advantage of. I enjoy the fact that my support team can use the many apps available to manage tickets and support requests in an organized manner. For my HR team they can keep track of people and their recruits without skipping a beat. Cons Some of my users find it to be a bit complicated to get started right away, bit of a learning curve not as user friendly as I would like. Review Source KL Kim L. Director of Sales & Marketing Telecommunications Used the software for: 2+ years ### "Easy to use and customize" November 5, 2018 5.0 Overall, it has been great. The support team is very responsive and quick to help you through any issues you may have. Pros Easy custom set up was nice. I love so many things. The automation workflow, webforms, reporting and search functions all come in handy. I also love the sales tracking it offers. Cons My only complaint is when a lead is converted to an account/contact, all your lead notes transfer to the contact which can make it a bit messy when looking at the account. Review Source Aimee F. OD/HR Professional Human Resources Used the software for: 2+ years ### "Great for a free, personalized email address" July 25, 2019 4.0 Pros I like that it is free and allows me to create a customized email address for my side business. Zoho allows me to use the suffix which mirrors my website address so it keeps things all consistent. Cons The landing page is confusing at times. I wish it would 'land' me in my inbox, however, if you are using many of their applications it may not be as annoying to see them all in front of you after logging in. Review Source VR Verified Reviewer Design Executive Education Management Used the software for: Less than 6 months ### "Very easy and simple to use and update data" November 13, 2023 4.0 Perfect, simple and easy to use, not need much training everyone can use it to understand CRM process Pros Easy to use, track details and create contact for clients Cons Nothing, no big things to complain about right now Review Source JDN Juvenil Dos N. CEO Photography Used the software for: 2+ years ### "A gestão completa do meu negócio" February 21, 2022 4.0 Minha experiência é muito boa. Conheci o software por indicação de empresas parceiras e gostei bastante. Pros A facilidade de uso dos recursos, a garantia de segurança dos meus dados e a transparência dos serviços ofertados. Cons Gostaria de mais integração, como backup ou espelhamento dos emails em mais de uma plataforma. Reason for choosing Zoho CRM Pela indicação que recebi. Review Source Marc B. Business Solutions Advisor Financial Services Used the software for: Less than 6 months ### "Very Intuitive CRM" February 6, 2020 5.0 With Zoho we were able to solve the submission of deals. It's so much more effective. Pros I've been using this CRM for close 6 months now. It's made following up with my leads very easy as I can set reminders, notes as to what we spoke about so that I can call them back and start where we left off. It also makes submitting my deals SO MUCH faster and easier! I can't recommend this software enough after trying several other CRM's on the market. Cons No complaints here yet. I'm in love with Zoho :) Switched from [Map My Customers](https://www.capterra.com/p/145636/Map-My-Customers/) Map My Customer was supper laggy and slow. Review Source HB Hemal B. CEO Marketing and Advertising Used the software for: 6-12 months ### "Overall, perfect for my operations and sales team" August 25, 2023 5.0 Pros We use Zoho CRM in our organization, and it allows us to easily set up various aspects. While sales tracking, contract management, and lead management can be challenging, Zoho CRM makes it possible. It looks very promising Cons I haven't encountered any issues so far. Due to its numerous features, it can be a bit challenging to grasp initially. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[CiviCRM](https://www.capterra.com/p/79192/CiviCRM/)[Coevera](https://www.capterra.com/p/125911/Coevera/) Review Source VR Verified Reviewer Enterprise Network Engineer Insurance Used the software for: 6-12 months ### "ZOHO CRM" February 6, 2019 4.0 It has helped to log calls made by customer support executives and identify the time each staff spent on each call. At the end of each month we can track the average time spent by each customer support executive. Pros I love the simple interface. It is easy to move between tabs and the compact view is exciting. I love the default theme setting. Cons The fact that you need to do extensive customization can be intimidating. 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