# Page 91 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 91 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 91 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 2251-2275 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AJ Andrew J. Sales Rep Real Estate Used the software for: I used a free trial ### "Zoho CRM review" November 30, 2023 5.0 Zoho has helped me keep up with my sales pipeline. Pros It was easy to use and easy to navigate. Cons It has limited functions in the free version and it was difficult to get phone support Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM It was easier to use and did not cost as much. Review Source CL Christopher L. Enhancement Specialist Professional Training & Coaching Used the software for: 2+ years ### "Quality CRM" June 23, 2022 5.0 Pros I think that overall Zoho CRM has great potential to continue building on. I like the way it integrates with other Zoho software. Cons Seems clunky at times and not as visually appealing as other software out there. Review Source BM Brittany M. Office Manager Automotive Used the software for: Less than 6 months ### "Soho CRM worth every cent" September 24, 2020 5.0 I have had a great time learning all the ins and outside of the system. It meets all of my needs perfectly. Pros The software is very easy to navigate, user friendly, and everything we needed in a system to keep track to employees tasks. Cons There isnt really anything that I do not like about using Zoho CRM as a tracking system. It does the job as it should. Review Source RGA Rajan Goyal A. Assistant Professor Education Management Used the software for: 1-2 years ### "Great management tool easy to use and manage customers" January 17, 2020 5.0 It helps in solving the problem of customer management and also customer now can be part of development team and can check all progress from time to time. Pros Deadlines of all tasks remain on-screen reminders will be issued for the same and all the team can check and see the progress of project together. Cons Customer care need improvement. Mode of communication consume a lot of internet data due to useless sync. Alternatives considered [ZingChart](https://www.capterra.com/p/140959/ZingChart/) Reason for choosing Zoho CRM Less cost and easy to use Review Source VR Verified Reviewer Pilates Instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "Don't use Zoho..they delete your info/records w/out contacting you!" December 30, 2018 1.0 Don't use this product! Pros Nothing, their customer service is completely awful! Cons They deleted my entire database when I was sick/in the hospital/having surgery..came out to find EVERYTHING I had set up & customized GONE! Review Source BC Brian C. VP of Sales Operations Construction Used the software for: 2+ years ### "Best in class for price!" August 14, 2017 4.0 Company is very aggressive from a development standpoint, so new features are introduced regularly (Enterprise version). While we view this, in the long-run, as a huge positive, it does sometimes have its down-side when new training is required for changed features. Customer service is consistently way above expectations. ZohoCares is not just a hashtag line, they really do care about their customers and their productivity! Pros Very pleasing user interface. Product is intuitive. Excellent mobile application. Very good application for both marketing and sales reps. Cons While product is easily customizable, special functions are not as easy as portrayed. Additional tutorials would be helpful. Can sometimes have server "lag-time". Review Source VR Verified Reviewer Director Marketing and Advertising Used the software for: 2+ years ### "Easy to integrate with and for sales reps. to use" July 23, 2021 5.0 Overall, Zoho has been a great CRM for a small company with a small, but very active sales team. Pros I liked how easy this software was to integrate with other software platforms using Zapier. This kind of integration made for nearly turnkey implementation with the sales ops team and allowed for the Sales team to start their selling activities a lot faster. Cons No real negative elements to this CRM considering how simple it is for the sales team to use. It was a huge requirement for this to be an easy tool for the sales team to use, and it has been. Review Source SH Shamim H. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Zoho CRM is one of the best business saver" September 27, 2022 5.0 Pros I use Zoho CRM and it's great! The interface is easy to learn and navigate. It's been a lifesaver in my small business. I would say that the only downside is that it can be hard to find on Apple devices—but, if you're a PC user, you'll love it. Cons I really like Zoho CRM, it's everything I was looking for in a CRM. It has all the features that I need and find important and the UI is aesthetically pleasing. It is truly a joy to use Zoho CRM! Review Source MN Marion N. Owner Printing Used the software for: 1-2 years ### "Incredible built in estimating system" November 18, 2021 4.0 Pros It's a perfectly competent CRM System. It has everything that you're looking for and more so. The main pro is that it had a significantly powerful estimating system that surpasses most other systems. Cons I haven't used it for a few years and the reason I left for a different system is that the powerful estimating system did NOT properly sync with their invoicing system. It was dumbfounding that the CRM had a better estimating/invoicing system than ZOHO's invoicing system does. Review Source MB Michelleanne B. President Biotechnology Used the software for: Less than 6 months ### "Try something else. " October 4, 2023 1.0  We implemented Zoho in August, and in September ran into an issue where we needed to change the Super Admin user. It has so far taken three lists of requests, two meetings, and multiple email exchanges with no end in sight. Go elsewhere. Pros Ease of use of the trial period. We extended a few times to get more clarification that it was what we wanted to use. Cons Once we purchased, the customer service and support has been horrible. Review Source Viviana R. Community Manager Used the software for: 6-12 months ### "The best way to do marketing " March 13, 2018 5.0 Pros Is one of the best platform to do small business marketing, it allows you to add all the work team to control the market by mail, record your customers' data, control advertising campaigns and all the tracking tools to customers Cons The only thing is that before starting to work on the platform you should invest time to understand and customize all your tools Review Source GS Gregory S. VP Construction Used the software for: 2+ years ### "Zoho CRM Works!" August 6, 2020 5.0 Pros As a growing business Zoho provided us the built-in tools and the flexibility we needed to change and adapt on the fly while still maintaining our customer database. Compared to other software, Zoho is much more affordable and offers great tools. Cons There are certain customizations that are not able to be performed in basic versions of the software. Costs by user can become very high if you have an Enterprise level sub with many users. Review Source VR Verified Reviewer Sales and investor relations Renewables & Environment Used the software for: 1-2 years ### "Overall good, but nit the easiest to learn" August 22, 2020 4.0 Zoho helped to manage back and forth phone calls with possible clients and investors. Overall, it got the job done but I definitely recommend a zoho learning course before using Pros Great for keeping track of customers and documenting interactions. Call and meeting reminders are convenient. Cons This software is definitely not something you can just sit in front of for the first time and just start working on. It is slightly difficult to learn. Review Source SD SarahGeorge D. Owner Used the software for: 2+ years ### "Great platform for internal business if you can get it set up!" September 13, 2017 5.0 Pros I love how robust Zoho CRM is. It really has amazing functionality once you set it up to fit your business. It ties in to so many other Zoho products seamlessly and supports integrations with other platforms like Google and Salesforce. Zoho as an internal platform to manage your customer interactions is a great decision for any business and the cost makes sense. Cons Zoho setup is not the easiest. They do offer in-depth documentation on "how to" but if you hit a snag the trouble shooting isn't as in-depth. Some documentation can be outdated as technology changes so this can create integration or set up delays. Cost could increase if you had to hire an expert for set up assistance. Support will assist when needed, but this again can be time that not every business can spare. Review Source JZ Joseph Z. OM E-Learning Used the software for: 2+ years ### "Zoho review" July 12, 2022 5.0 Good Pros Dynamic and easy to use; there wasn't too much I can sy I liked most about it. Cons Too many moving parts company VERY agressive when it comes to unfair contractual agreements; will hold you to every little thing with no leewayy whatsoever even if it was done in error or their mistake. Accounting seems to run teh show their with everytihng even programming Review Source VR Verified Reviewer Marketing Director Marketing and Advertising Used the software for: 2+ years ### "A good start" January 8, 2021 4.0 Overall Zoho is a great offering for the smaller entity and creates room to grow. Pros Zoho crm is a good start but not our ultimate choice for contact management and marketing. We were able to use it to get setup quickly and easily and have been able to grow with it. Cons It lacks some features of larger enterprise software and competitors. We had to utilise some marketing features from other solutions to solve our issues. Review Source Stephanie G. Compliance Specialist Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Zoho CRM is great. Makes my job a lot easier." March 10, 2022 4.0 Pros Easy to use, very convenient, and overall, it is a great product. Cons Honestly there is nothing I can think of that I didn't like. Review Source OG Oscar G. Director Media Production Used the software for: 2+ years ### "Hands on Zoho CRM" June 29, 2021 4.0 Zoho CRM is very well designed for small businesses. It provides very good features and helps user with a moderate number of clients accounts to share CRM information easily. Pros Zoho CRM comes with a very intuitive user interface, very easy to use; it the paid versions, you can use different and fluid reporting dashboards. In the heading, you can define the modules (like icons) that will appear handy to clicking and actions.... Cons The free edition is somewhat restricted, with few modules available. Basic users could take advantage of some more tasks to do if additional modules were included in the free version. Review Source SB Susan B. Digital Marketing Consultant Management Consulting Used the software for: 2+ years ### "A Great CRM for Small Teams" October 1, 2018 3.0 A good option for small business owners and sales teams on a budget. Pros Zoho, and it's suite of applications, is a create cloud service for small businesses needing an affordable alternative to some of the big players. Zoho CRM is part of this suite. Beyond the usual CRM pipeline features (sales tracking, email campaigns, telephone options and social integrations), Zoho's CRM software also provides users with a Live Chat option and portals to connect with customers, vendors and other contracts. Be certain to check out Zia, their Artificial Intelligence interface that can help automate processes, make sales predictions and check your pipeline for anomalies. Zoho CRM also provides the expected reporting and analytics features that your management and sales teams will need to track their leads and prospects. The pricing tiers are reasonable, but best of all, if you have 3 users (or less), Zoho CRM is free! Cons Really, the only con with Zoho CRM is it's not as big a player as Salesforce (sales) or Hubspot or Infusionsoft (marketing), and so you may not find as many integration options as you would with a more well known CRM system. Review Source MA Mahmoud A. sap Computer Hardware Used the software for: I used a free trial ### "very good" June 5, 2023 5.0 Pros its perfect very good software easy to use Cons easy to use very compatible and soft for usage Review Source MP Michel P. owner Telecommunications Used the software for: 2+ years ### "service spipicity" April 28, 2020 4.0 Pros The service is really easy to use. It is possible to make personalized fields for the exact needs of the company. Cons For the moment I haven't found a negative point in the crm. Reason for choosing Zoho CRM Because is customize Switched from [Act!](https://www.capterra.com/p/175860/Act/) TO have web base service on any platfond Review Source VR Verified Reviewer N/A Education Management Used the software for: 1-2 years ### "remote access" June 28, 2023 5.0 I enjoy it! I’d recommend it to any of my colleagues who need remote access for whatever reasons Pros I LOVE the remote access features. I can remote for myself, or for others. It’s such a powerful tool to be able to help others through my screen Cons It can be kind of slow and clunky sometimes. When this happens I have to log off and log back on but then it’s fine and same as before Review Source SC Shubham C. Team leaderer Financial Services Used the software for: 1-2 years ### "Crm review " September 8, 2021 4.0 It is okie but speed is less Pros Its easy to use but sometime it feel that while attaching file it takes too long Cons UI and i liked the interfaces would love to suggest everyone Review Source Edwar J. CEO Marketing and Advertising Used the software for: 1-2 years ### "I have satisfied clients." April 19, 2021 5.0 Pros The implementation and use is simple to handle. It helps us a lot, I always recommend it to my clients. Cons Let the Spanish translations work well as well as my English Review Source VR Verified Reviewer CEO Computer Networking Used the software for: 1-2 years ### "Good application, at reasonable price." November 27, 2018 5.0 Pros Full of features to develop an entire business around it. most of the features are intuitive. Price is so reasonable. Cons It has a lot of features, sometimes I get lost in all the menus and configurations. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.