# Page 92 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 92 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 92 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 2276-2300 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TD Tim D. Director of Marketing Building Materials Used the software for: 1-2 years ### "ZOHO Review" December 10, 2019 4.0 The overall experience with ZOHO was a simple adoptable Customer Relationship Management program. Very simple way to track customers and easy to track follow-up Pros What I like most about the product is the price. Compared to other software the price is awesome. We use to use a CRM that cost us over $200 a user, but now for most of our users we pay less than that. The functionality is easy and simple. Cons What I like least about the company is not having the ability to track inventory and record phone calls. Our other system did that really well. Review Source Jessica L. Used the software for: Less than 6 months ### "It has almost everything" November 4, 2016 3.0 I tested all the sections of Zoho for my company. I found that most where great. But i feel that it could be better. Especially the quoting and billing side. Pros Its a all in one package in a sense Its a great program to reach out to your clients through social media, customized email and automatic emails. Its great to manage leads. Cons It doesn't have an option in billing and quoting for a once off item and a recurring item. When I asked if its possible to customize my layout they said yes, yes. But when I tried obviously not, then i asked them to help me but no one understood. It took me hours to be put through to the accounts manager dealing with my company because no one would understand me when I asked to be put through to him Review Source Emmanuel D. Gestionnaire Retail Used the software for: I used a free trial ### "Logiciel de CRM " September 20, 2023 5.0 Pros C'est le meilleur logiciel de CRM que j'ai utilisé et je suis fière. Très simple et facile à utiliser avec des fonctionnalités tellements innovantes et avec une ne bonne qualité d'interface Cons Un très bon logiciel mais la configuration et l'intégration prend un peu sur temps . J'espère l'équipe va changer celà bientôt . Review Source Andrés S. Director Used the software for: 1-2 years ### "A great CRM along the ZOHO family" April 6, 2018 5.0 The follow-up alerts and leads status are really helpful and easy to print if you need to deliver an executive summary or a quick brief of your engagement strategy. Pros Every feature you use the most on a CRM platform is very accessible and easy to use. You can also connect with your Zoho organization (if you are using any of the Zoho platforms) and gain even more out of it. Cons If you are not familiar with a CRM or what it is used for, it might be challenging. Not because it is not intuitive, but because the information boxes and help bubbles need a bit of background to be comprehended. Review Source Kunal T. Business Development Associate Internet Used the software for: 6-12 months ### "Really behind it's time" April 25, 2019 3.0 I used CRM to track Inside Sales at my company and I really came away being put off of CRM software as a whole. My day was made monotonous and repetitive because its workflows are so behind what competitors are offering. Had a much better overall experience with Hubspot. Pros Most of the features you'd expect from a CRM are there. Cons Very, very tedious to use Automation is severely lacking Requires a lot of time to set up Review Source KK KRYSTAL K. Publisher Media Production Used the software for: 2+ years ### "Zoho is a budget-friendly and easy to use CRM" August 29, 2019 4.0 Zoho helps me track my business contacts, nonprofit leaders and advertiser leads for my news website. It is great for a small team like mine at a start up with a smaller budget. Pros If you are looking for a CRM that is budget friendly for your startup, Zoho is one of the best values out there. The price is reasonable and the software is easy to use. The Zoho CRM also integrates with other Zoho products like Zoho mail. Cons The interface could be a little cleaner and simpler. Review Source Benjamin K. Digital Media Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Zoho CRM makes business relationships so easy" February 6, 2019 5.0 I have used other CRM before Zoho, but I never actually felt like sticking with one until now. Before Zoho I was just logging my own information in spreadsheets. Pros I've used lots of CRM software before but the clean look and great functionality made this an easy winner for me. I used the software through a company I worked for and I will be purchasing a package for myself as a freelancer as soon as I have the funding. Cons There were a lot of functions that I kept just switching myself to the main user for the business to complete rather than using my personal account. It may have changed since I used it or the options just weren't intuitive at the time but it may be helpful to be able to give an employee full rights over the settings. Review Source VR Verified Reviewer Information Technology Contractor Information Technology and Services Used the software for: 6-12 months ### "A great alternative" December 7, 2018 5.0 Zoho CRM was used during specific campaigns targeting users we knew existed, but didn’t yet know how to reach. By gathering metrics and light customer info, we were able to serve and adapt to a highly niche market. Pros Integration of Zoho CRM with existing website lead to generation of significant customer information. Cons The downside to the platform came during specific de-duplicating of existing customers. Review Source Anderson C. CS Telecommunications Used the software for: 1-2 years ### "Best CRM I have used" November 21, 2018 5.0 Pros Very friendly to use an setup. Has many options to customize it and automate it as well. Live chat support always available Cons Zoho makes some changes underground and affects our current configurations. Review Source VR Verified Reviewer Digital Marketing Specialist Marketing and Advertising Used the software for: I used a free trial ### "Good bang for your buck except for a few thing." January 21, 2020 4.0 Trying to solve email marketing automation with Campaigns manager and by also using a CRM that I've never used before. It was a new learning experience but I enjoy the software. Pros Ease of use, webinars and tutorials that teach you everything you need to know. Cons Trying to figure out integrations or roadblocks with certain features. The cost to integrate email into the crm which is $30+CAD is kind of ridiculous and I think that should be free or for a lot less. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Zoho CRM Hubspot was cheaper among all the other options that I looked at and had everything I needed. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Because google costs too much and they have no features. No email marketing or crm and you can only do so much and it's not user friendly in my opinion Review Source TM Tanner M. Marketing Recruitment Manager Facilities Services Used the software for: I used a free trial ### "It was alright" January 6, 2021 4.0 It really is a good CRM but we really just liked the CRM we ended up going with over this one. Pros Zoho is a pretty good CRM for first timers if you haven't used some of the other CRM's there are out there so that is good. Cons It just wasn't the feel our company was going for because of the layout which ultimately helped use make our decision Review Source KF Kyle F. Owner Restaurants Used the software for: 2+ years ### "Great software for the price" March 22, 2022 4.0 Pros I have used Zoho both as a domain host as well as my invoicing software for roughly 9 years now and I have been happy with it. It is easy to use and has a decent price point. I would recommend this software to anyone with a small business. Cons I wish there were few more sub categories to the invoicing software. Review Source Rick C. Technical Assistant Used the software for: 6-12 months ### "Zoho is a fantastic resource that can accomplish almost anything you need" April 5, 2018 5.0 Pros ZOHO is a great CRM, the ability to custom tailor the needs of our business were met with ease, they have a great customer support team that really helps navigate through everything. Cons The initial setup took me some time as I was not certain which path worked best for us but the team at ZOHO was patient and worked with me to get us rocking and rolling Review Source VR Verified Reviewer Account Executive Events Services Used the software for: Less than 6 months ### "Decent CRM Software" October 15, 2018 3.0 I am still a beginner with Zoho CRM, but so far I like it much better that others that I have used. If I have a question, I just ask my Marketing Director or you can even e-mail support and they get right back to you. Pros Having used some of the more expensive CRM software programs out there, this one is pretty easy to use and a great value for the money. I like the Blueprint feature whereby my administrator can help us Account Executives guide us through the sales process. It literally tells you what to do next. I find it extremely helpful! Cons This CRM is definitely one that takes some getting used to, just like any new CRM. At first, I was a little overwhelmed, but now I can close my Tasks and management can pull reports showing my performance. Review Source AL Andreas L. Director, Business Development Telecommunications Used the software for: 1-2 years ### "ZOHO gets it right for the SMB" November 21, 2019 4.0 It has allowed us to capture leads using the forms and piped easily into the CRM and tagged correctly. has made the entire team accountable. Pros It just works! There is a lot of flexibility in the CRM and the ZOHO mail client will want you just working from there instead of your Outlook client. Reporting is very flexible and add customer support that is always on chat and or by phone make the value prop unbeatable Cons Kaban board needs further work to compare to the likes of a PipeDrive. It does not have the leads percolating to the top based on the stage so that the salesperson works on the warmest leads first. Review Source JM Jamie M. Owner Individual & Family Services Used the software for: 1-2 years ### "Great CRM for the price" December 10, 2021 4.0 Good product, nice starting CRM for those just getting into business and have a lower budget. Pros I’m able to keep all my customers info in one place. Cons Would be nice to send mass emails rather than have to send one at a time especially when on the free version. Reason for choosing Zoho CRM Cost Switched from [Joist](https://www.capterra.com/p/230138/Joist/) Wanted to try another product Review Source Nicole M. Public Relations Cosmetics Used the software for: Less than 6 months ### "An affordable CRM" July 19, 2022 4.0 I like it because it is capable of adapting to the client's needs and looking for the best way to achieve results. Pros That it is easy to use and has several additional functions that I sometimes use. Cons sometimes it's a bit slow, but not all the time Review Source CY Chris Y. Director Marketing and Advertising Used the software for: 6-12 months ### "Better CRMs Out There" November 11, 2021 4.0 Out of the box its a very simple solution that will no doubt do for many small businesses. However for more indepth usage / feature requirements I would recommend using other products Pros Easy to setup & use Nice Layout Good functionallity Cons The scripting to create apps is sub-standard The pricing is expensive on a per user basis compared to other better apps Review Source SM Sean M. AV Systems Administrator Design Used the software for: I used a free trial ### "Best In Class CRM Software" December 16, 2019 5.0 I've worked with other CRM programs in the past, and while evaluating Zoho's software I tried no less than 20 different programs for comparison. For the price-point, I believe Zoho is the best solution for virtually any size business. Pros Zoho is extremely flexible and customizable. There are a number of licensing levels to choose from, and even more add-on and plug-in modules to enhance the customization. Because of all the custom options, you can make Zoho as simple or comprehensive as you like depending on what your business needs are. Also, there is an App available for iOS and Android to take your CRM out in the field. Cons Like any CRM software, there is a great deal of time up front to get everything set-up and customized for your needs. It is not an overnight process. Fortunately, the Zoho team has people available to help you choose the best licensing level and add-on modules, as well as support for getting set-up and running. Reason for choosing Zoho CRM The flexible and scalable licensing structures make it easy to get started while adding on modules and features in the future. Also, a really good mobile app is included. Review Source Afzal M. Software engineer Information Technology and Services Used the software for: 6-12 months ### "I like this software for managing sales and marketing." July 21, 2020 5.0 Overall I really like the software but I think I find sometimes difficult in using the software so I believe there should be an easy way of using someone’s help online and support us whenever we need. Pros Zoho CRM is just so easy to use and its saves a lot of my time and really allow us to have good interactions with my customers.My work get easier day by day. Cons Sometimes I don’t know how to use a crm to aid in sales so I think they need to help us with a sales person how to do that. Alternatives considered [Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) Reason for choosing Zoho CRM Zen desk sales is a lot more expensive compared to zoho crm Review Source VR Verified Reviewer Account Executive Banking Used the software for: 1-2 years ### "Zoho Leads" October 13, 2020 5.0 My overall experience is great! I can track my leads and deals and look up numbers at anytime Pros I love this software because its easy to use. I can add my leads, and have details about the pricing I have them on, remind me to call and I can email right from the crm. Cons I just think there should be an easier way to go back and check my emails. There also should be an easier way to resend my emails if I got no reply Review Source VR Verified Reviewer Co-Founder Information Technology and Services Used the software for: 1-2 years ### "The best system on the market with the ZOHO ONE Suite" February 17, 2019 5.0 Pros Easy to set up Easy to operate Support reacts very quickly on all channels Extremely flexible for all business areas Cons At the moment I can't think of any details there. We are really very satisfied. Review Source VR Verified Reviewer Senior Consultant Oil & Energy Used the software for: 1-2 years ### "ZOHO use for company CRM" February 20, 2019 3.0 Client and account management, tracking, contact organization Pros Contact organization seemed to be the easiest function to use on this platform Cons The fields are difficult to navigate and it is cumbersome to input data Review Source VR Verified Reviewer Managing Director of HR and Training Management Consulting Used the software for: 1-2 years ### "We use Zoho daily" October 26, 2018 5.0 Pros We use Zoho as our CRM. It works as well as our older software did, but has a few more features and is easier to navigate. Cons It can be difficult to learn the program, what all the buttons do, etc. Review Source PD Paisley D. Consultant Accounting Used the software for: 6-12 months ### "Great value for the price " October 11, 2019 3.0 We primarily used the sales application and some of the project management and scheduling functions. Pros Zoom is a great software that has applications for every business function. It’s easy to customize and use right out of the box. Although not as slick as salesforce or other more expensive alternatives it is great for smaller teams that have low to medium complexity in their processes right out of the box and can be further customized through a sales partner for additional functionality. Cons It’s not quite as slick as some of the more costly systems but is easy to get used to Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Primarily cost and it did everything we needed it for so there was no reason to spend more on a more sophisticated system Review Source Talk to a Capterra advisor for free and get results within 15 minutes.