# Page 93 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 93 - Is Zoho CRM the right CRM solution for you? Explore 6978 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6978) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 93 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 2301-2325 of 6978 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Account Executive Banking Used the software for: 1-2 years ### "Zoho Leads" October 13, 2020 5.0 My overall experience is great! I can track my leads and deals and look up numbers at anytime Pros I love this software because its easy to use. I can add my leads, and have details about the pricing I have them on, remind me to call and I can email right from the crm. Cons I just think there should be an easier way to go back and check my emails. There also should be an easier way to resend my emails if I got no reply Review Source VR Verified Reviewer Co-Founder Information Technology and Services Used the software for: 1-2 years ### "The best system on the market with the ZOHO ONE Suite" February 17, 2019 5.0 Pros Easy to set up Easy to operate Support reacts very quickly on all channels Extremely flexible for all business areas Cons At the moment I can't think of any details there. We are really very satisfied. Review Source VR Verified Reviewer Senior Consultant Oil & Energy Used the software for: 1-2 years ### "ZOHO use for company CRM" February 20, 2019 3.0 Client and account management, tracking, contact organization Pros Contact organization seemed to be the easiest function to use on this platform Cons The fields are difficult to navigate and it is cumbersome to input data Review Source VR Verified Reviewer Managing Director of HR and Training Management Consulting Used the software for: 1-2 years ### "We use Zoho daily" October 26, 2018 5.0 Pros We use Zoho as our CRM. It works as well as our older software did, but has a few more features and is easier to navigate. Cons It can be difficult to learn the program, what all the buttons do, etc. Review Source PD Paisley D. Consultant Accounting Used the software for: 6-12 months ### "Great value for the price " October 11, 2019 3.0 We primarily used the sales application and some of the project management and scheduling functions. Pros Zoom is a great software that has applications for every business function. It’s easy to customize and use right out of the box. Although not as slick as salesforce or other more expensive alternatives it is great for smaller teams that have low to medium complexity in their processes right out of the box and can be further customized through a sales partner for additional functionality. Cons It’s not quite as slick as some of the more costly systems but is easy to get used to Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho CRM Primarily cost and it did everything we needed it for so there was no reason to spend more on a more sophisticated system Review Source Tanishq A. Content Writer and Digital Marketing Executive Consumer Services Used the software for: 6-12 months ### "Good Option to consider for your CRM Needs " September 14, 2019 3.0 A good tool for any company's customer relationship management. Sales and marketing teams can benefit a great deal using this software Pros 1\. Easy to use with personalized reports and dashboards. 2. Logging of every action by all the users on the platform. 3. Development support for customization. 4. Email sync and mailbox Cons I did not find any particular cons about this product. Review Source KS Kyle S. VP of Multi Unit and Franchise System Growth Internet Used the software for: 6-12 months ### "Complicated, non intuitive, and doesn't play nice with most sales enablement tools" July 20, 2017 3.0 Pros I like the sandbox customization. Feels like a cheap salesforce clone. Reporting can be good if you have used salesforce or excel and understand how to run reports and dashboards. Cons The telephony isn't clean. The Slack integrations are weak. The Zapier integrations are super weak. The email tracking is crap compared to Yesware/Tout and other solutions. Workflows are difficult to make work too. Having to using another app and relying on integration is never a great fit. There isn't templates to begin with. If you haven't set up a CRM before starting with Zoho without guidance is not recommended. That being said after being on several teams that set up the sales process from leads to ops and management this was a BEAR. Review Source VR Verified Reviewer Director of Marketing and Sales Computer Software Used the software for: 6-12 months ### "A great value" March 21, 2018 4.0 Pros The system is truly customizable for a multitude of sales processes and industries - we will be expanding our usage to add a sister company. Cons Some elements of the integration with other zoho products are confusing. Figuring out Zoho mail and how it differed from Zoho campaigns took a lot of digging and their support is difficult to connect with. Review Source Zelma W. Client Retention Manager Used the software for: 6-12 months ### "Very Affordable CRM" July 28, 2017 4.0 Pros Zoho does a good job of automating process and servicing different aspects of your business such as Sales, Customer Service and Marketing. Cons Zoho is not intuitive, users would need to spend time learning and customizing features to fully utilize the software. Basic functionality such as having linked Zoho CRM accounts is not currently available. Review Source JJ Jadien J. photographer Printing Used the software for: 2+ years ### "Zoho" March 13, 2020 5.0 Great Software Pros Zoho makes CRM software great for small and large businesses. its great having the same tools that larges businesses use to run your company. Cons Graphics need to be updated. Not the most pleasant. Alternatives considered [QuickESign](https://www.capterra.com/p/146756/QuickESign/) Reason for choosing Zoho CRM easy to use and reliable Review Source MN Mark N. Manager Marketing and Advertising Used the software for: 6-12 months ### "Intuitive, and easy to navigate" June 27, 2020 4.0 Pros If your new to CRM software, you will find this one of the best ones to work with. Navigating the menus and understanding the layout are more intuitive than other CRM programs I have used. It's a tool that will help you find the information you are looking for fast, and easily organizes whats important for each client so you can find the information you need and get things done much faster. Cons If your looking at the different modules you can use, your going to want to come up with a game plan. Each module costs extra and you can end up spending a lot more money on modules you may or may not need. Having a plan on how you want to set up the program to work with your specific company is going to be the most important thing. Review Source MG Matt G. Controller Computer Software Used the software for: 2+ years ### "Decent for the price" January 8, 2020 4.0 For power users, Zoho gave us everything we needed. We were able to interface it with zapier to create some great automation Pros Searching is robust and fairly accurate. Great APIs that allow for easy automation. Cons Customer service was pretty much nonexistent. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Highrise](https://www.capterra.com/p/146703/Highrise/) Reason for choosing Zoho CRM Price Review Source VR Verified Reviewer Director Events Services Used the software for: Less than 6 months ### "Definitely a must for Start Ups and Mid Sized Orgs" February 11, 2020 5.0 Overall it has been a great run with Zoho CRM so far. Pros In short Zoho CRM covers almost all the aspects of our business, funnels, leads, contacts, billing and much more. Cons They already did a great job by building such a comprehensive CRM module but making the UI and UX a bit streamlined will help in better product adoption. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Review Source VR Verified Reviewer Server/Bartender Food & Beverages Used the software for: 1-2 years ### "Horrible interface" October 21, 2019 2.0 I would not recommend this program to businesses unless they are under 10 employees as it is a great low cost option but in practice is not great for larger businesses. It is merely a stepping stone on the way up. Pros I think the overall concept of this product is amazing. It allows access to a wide variety of information for business contacts and tools. Cons The ease of use of this product is terrible. To edit and make changes to information there are too many convoluted steps to take and for certain information you have to change it in multiple places to make the changes take place. The customer service is slow and unreliable. Review Source Simon S. Junior QA Engineer Computer Software Used the software for: 6-12 months ### "Safe and reliable" October 25, 2018 5.0 Pros the Vault is a convenient and safe way to store passwords for all of our systems. The passwords change every week and so it's easy to update on zoho and much more secure than a spread sheet. Cons There wasn't really anything i disliked about the software - I guess there's a lot of other applications on it other than the Vault which i use primarily Review Source Samuele C. It manager Information Technology and Services Used the software for: Less than 6 months ### "La punta di diamante della suite " November 9, 2022 5.0 Pros Zoho è un ottimo crm, e si integra facilmente con tutti gli altri pacchetti della suite, la gestione delle pipeline di vendita è fatta molto bene Cons È importante avere in mente chiaramente come strutturare i vari flussi, altrimenti si rischia di far confusione facilmente Review Source kK kalaiselvan K. Integration Engineer Computer Software Used the software for: 1-2 years ### "Zoho CRM Review" November 17, 2019 5.0 Overall this is a effective and friendly CRM tool for easy web integration. Pros This application is very user friendly and efficient one to integrate with other Zoho Products. Customization can be handled effectively with this CRM tool. Licensing cost is comparatively lesser compare to other competitors(Salesforce, Informatica) , so smaller company can afford . This web form can be easily integrated with your existing web application. Cons Integration with third party tool is little tricky and lot of manual efforts involved in it. Support can be improved and upgrade is not straight forward. Review Source SF Samuel F. CEO Publishing Used the software for: 2+ years ### "Spanish: Me Encanta!!!" April 19, 2020 5.0 Es excelente es mi software que contabilidad que uso, me encanta todas las funcionalidades, envía correos automáticos a mis clientes con sus facturas mensuales, puedo descansar tranquilo de que la contabilidad y mis cobros a clientes están muy bien gestionados con Zoho Invoice Pros Amo completamente este software es el mejor del mundo entero, tiene muchas posibilidades de personalización, los precios son muy buenos Cons Más integración con pagos en Colombia para poder enviar cobros a clientes Review Source Mauricio G. Zoho Developer Construction Used the software for: 6-12 months ### "Zoho CRM is a good application, but we had a lot of issues with the others Zoho Apps." September 14, 2018 3.0 It looks like the others apps were made completely separate from the main App Zoho CRM. Pros It is not expensive. The API is simple and easy to access. Cons There is not a ticket system. (I have support email open since 3 months ago) The Zoho Apps are not connecting properly. Some APP as Zoho Flow has delayed or stop to work without reason. The support system is really bad. Review Source Natasha L. Operations Sports Used the software for: 6-12 months ### "I used this softrare while working as a recruiter for a staffing agency, it did the trick!" June 2, 2018 3.0 I found more struggles than anything else with this software. i guess setting up tasks for myself was helpful Pros I liked how you could set up reminders for yourself, and all the functionality it had for pulling reports, etc. Cons This software was difficult for a few reasons.. complicated methods for pulling reports, constant error messages and it would time out all the time. Review Source VR Verified Reviewer Account Manager-PPC Information Services Used the software for: 6-12 months ### "Manage your Prospects the easy way with ZOHO" February 1, 2019 4.0 Altogether the software is a good solution for your business needs. Features like report generation, forecasting really help us understand the current progress of sales and plan the coming inflow of work accordingly. Pros Being from the digital marketing platform, I liked the analytics part where you can analyse the report and see your target sales. Cons UI can be designed in much more interactive way. Review Source GS Gautam S. Business Internet Used the software for: 2+ years ### "Crm like zoho required no review it's is uniqe and time saving software for business use" October 18, 2020 4.0 I cant tell about other but I am really satisfied Pros I can edit the colum as per requirements and distribution lead to other through software itself Cons I can create lead forms for my website and which reduce my work to upload data in excel sheet. Review Source Abdiel P. Independent Business Owner Used the software for: 6-12 months ### "This tool brings me closer to potential customers." July 12, 2018 5.0 Pros With it I can see useful statistics that tell me if I'm on the right track, that I can also provide care for people who are interested in my page and provide timely attention to new customers. Cons The problem is that sometimes I do not have time to attend to all the people who enter. Establishing a customer service schedule the problem is solved. Review Source Rebekah L. Director of Customer Success Computer Software Used the software for: 2+ years ### "Must have for keeping your work organized and on track" February 9, 2022 5.0 Great for reporting and tracking so our customers do not fall between the cracks! Pros This helps us by keeping track of customer interaction and tracking customer issues and responding in a timely manner. Cons Nothing at this time. Works great and as intended. Review Source nR nate R. Agent Real Estate Used the software for: Less than 6 months ### "Great" May 10, 2023 5.0 Pros I liked Zoho CRM's comprehensive features, user-friendly interface, and customization options. The lead and contact management tools, marketing automation, and analytics helped me streamline my sales process and make data-driven decisions. It's an affordable solution that I would recommend to other businesses. Cons limited customization in reporting and analytics, and some issues with third-party integrations. 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