# Page 93 | Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 93 - Is Zoho CRM the right CRM solution for you? Explore 6964 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/155928/Zoho-CRM/reviews --- Zoho CRM 4.3 (6964) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 93 - Reviews of Zoho CRM ## Showing most helpful reviews Showing 2301-2325 of 6964 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tanishq A. Content Writer and Digital Marketing Executive Consumer Services Used the software for: 6-12 months ### "Good Option to consider for your CRM Needs " September 14, 2019 3.0 A good tool for any company's customer relationship management. Sales and marketing teams can benefit a great deal using this software Pros 1\. Easy to use with personalized reports and dashboards. 2. Logging of every action by all the users on the platform. 3. Development support for customization. 4. Email sync and mailbox Cons I did not find any particular cons about this product. Review Source KS Kyle S. VP of Multi Unit and Franchise System Growth Internet Used the software for: 6-12 months ### "Complicated, non intuitive, and doesn't play nice with most sales enablement tools" July 20, 2017 3.0 Pros I like the sandbox customization. Feels like a cheap salesforce clone. Reporting can be good if you have used salesforce or excel and understand how to run reports and dashboards. Cons The telephony isn't clean. The Slack integrations are weak. The Zapier integrations are super weak. The email tracking is crap compared to Yesware/Tout and other solutions. Workflows are difficult to make work too. Having to using another app and relying on integration is never a great fit. There isn't templates to begin with. If you haven't set up a CRM before starting with Zoho without guidance is not recommended. That being said after being on several teams that set up the sales process from leads to ops and management this was a BEAR. Review Source VR Verified Reviewer Director of Marketing and Sales Computer Software Used the software for: 6-12 months ### "A great value" March 21, 2018 4.0 Pros The system is truly customizable for a multitude of sales processes and industries - we will be expanding our usage to add a sister company. Cons Some elements of the integration with other zoho products are confusing. Figuring out Zoho mail and how it differed from Zoho campaigns took a lot of digging and their support is difficult to connect with. Review Source Zelma W. Client Retention Manager Used the software for: 6-12 months ### "Very Affordable CRM" July 28, 2017 4.0 Pros Zoho does a good job of automating process and servicing different aspects of your business such as Sales, Customer Service and Marketing. Cons Zoho is not intuitive, users would need to spend time learning and customizing features to fully utilize the software. Basic functionality such as having linked Zoho CRM accounts is not currently available. Review Source JJ Jadien J. photographer Printing Used the software for: 2+ years ### "Zoho" March 13, 2020 5.0 Great Software Pros Zoho makes CRM software great for small and large businesses. its great having the same tools that larges businesses use to run your company. Cons Graphics need to be updated. Not the most pleasant. Alternatives considered [QuickESign](https://www.capterra.com/p/146756/QuickESign/) Reason for choosing Zoho CRM easy to use and reliable Review Source MN Mark N. Manager Marketing and Advertising Used the software for: 6-12 months ### "Intuitive, and easy to navigate" June 27, 2020 4.0 Pros If your new to CRM software, you will find this one of the best ones to work with. Navigating the menus and understanding the layout are more intuitive than other CRM programs I have used. It's a tool that will help you find the information you are looking for fast, and easily organizes whats important for each client so you can find the information you need and get things done much faster. Cons If your looking at the different modules you can use, your going to want to come up with a game plan. Each module costs extra and you can end up spending a lot more money on modules you may or may not need. Having a plan on how you want to set up the program to work with your specific company is going to be the most important thing. Review Source MG Matt G. Controller Computer Software Used the software for: 2+ years ### "Decent for the price" January 8, 2020 4.0 For power users, Zoho gave us everything we needed. We were able to interface it with zapier to create some great automation Pros Searching is robust and fairly accurate. Great APIs that allow for easy automation. Cons Customer service was pretty much nonexistent. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Highrise](https://www.capterra.com/p/146703/Highrise/) Reason for choosing Zoho CRM Price Review Source VR Verified Reviewer Director Events Services Used the software for: Less than 6 months ### "Definitely a must for Start Ups and Mid Sized Orgs" February 11, 2020 5.0 Overall it has been a great run with Zoho CRM so far. Pros In short Zoho CRM covers almost all the aspects of our business, funnels, leads, contacts, billing and much more. Cons They already did a great job by building such a comprehensive CRM module but making the UI and UX a bit streamlined will help in better product adoption. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Review Source VR Verified Reviewer Server/Bartender Food & Beverages Used the software for: 1-2 years ### "Horrible interface" October 21, 2019 2.0 I would not recommend this program to businesses unless they are under 10 employees as it is a great low cost option but in practice is not great for larger businesses. It is merely a stepping stone on the way up. Pros I think the overall concept of this product is amazing. It allows access to a wide variety of information for business contacts and tools. Cons The ease of use of this product is terrible. To edit and make changes to information there are too many convoluted steps to take and for certain information you have to change it in multiple places to make the changes take place. The customer service is slow and unreliable. Review Source Simon S. Junior QA Engineer Computer Software Used the software for: 6-12 months ### "Safe and reliable" October 25, 2018 5.0 Pros the Vault is a convenient and safe way to store passwords for all of our systems. The passwords change every week and so it's easy to update on zoho and much more secure than a spread sheet. Cons There wasn't really anything i disliked about the software - I guess there's a lot of other applications on it other than the Vault which i use primarily Review Source Samuele C. It manager Information Technology and Services Used the software for: Less than 6 months ### "La punta di diamante della suite " November 9, 2022 5.0 Pros Zoho è un ottimo crm, e si integra facilmente con tutti gli altri pacchetti della suite, la gestione delle pipeline di vendita è fatta molto bene Cons È importante avere in mente chiaramente come strutturare i vari flussi, altrimenti si rischia di far confusione facilmente Review Source kK kalaiselvan K. Integration Engineer Computer Software Used the software for: 1-2 years ### "Zoho CRM Review" November 17, 2019 5.0 Overall this is a effective and friendly CRM tool for easy web integration. Pros This application is very user friendly and efficient one to integrate with other Zoho Products. Customization can be handled effectively with this CRM tool. Licensing cost is comparatively lesser compare to other competitors(Salesforce, Informatica) , so smaller company can afford . This web form can be easily integrated with your existing web application. Cons Integration with third party tool is little tricky and lot of manual efforts involved in it. Support can be improved and upgrade is not straight forward. Review Source SF Samuel F. CEO Publishing Used the software for: 2+ years ### "Spanish: Me Encanta!!!" April 19, 2020 5.0 Es excelente es mi software que contabilidad que uso, me encanta todas las funcionalidades, envía correos automáticos a mis clientes con sus facturas mensuales, puedo descansar tranquilo de que la contabilidad y mis cobros a clientes están muy bien gestionados con Zoho Invoice Pros Amo completamente este software es el mejor del mundo entero, tiene muchas posibilidades de personalización, los precios son muy buenos Cons Más integración con pagos en Colombia para poder enviar cobros a clientes Review Source Mauricio G. Zoho Developer Construction Used the software for: 6-12 months ### "Zoho CRM is a good application, but we had a lot of issues with the others Zoho Apps." September 14, 2018 3.0 It looks like the others apps were made completely separate from the main App Zoho CRM. Pros It is not expensive. The API is simple and easy to access. Cons There is not a ticket system. (I have support email open since 3 months ago) The Zoho Apps are not connecting properly. Some APP as Zoho Flow has delayed or stop to work without reason. The support system is really bad. Review Source Natasha L. Operations Sports Used the software for: 6-12 months ### "I used this softrare while working as a recruiter for a staffing agency, it did the trick!" June 2, 2018 3.0 I found more struggles than anything else with this software. i guess setting up tasks for myself was helpful Pros I liked how you could set up reminders for yourself, and all the functionality it had for pulling reports, etc. Cons This software was difficult for a few reasons.. complicated methods for pulling reports, constant error messages and it would time out all the time. Review Source VR Verified Reviewer Account Manager-PPC Information Services Used the software for: 6-12 months ### "Manage your Prospects the easy way with ZOHO" February 1, 2019 4.0 Altogether the software is a good solution for your business needs. Features like report generation, forecasting really help us understand the current progress of sales and plan the coming inflow of work accordingly. Pros Being from the digital marketing platform, I liked the analytics part where you can analyse the report and see your target sales. Cons UI can be designed in much more interactive way. Review Source GS Gautam S. Business Internet Used the software for: 2+ years ### "Crm like zoho required no review it's is uniqe and time saving software for business use" October 18, 2020 4.0 I cant tell about other but I am really satisfied Pros I can edit the colum as per requirements and distribution lead to other through software itself Cons I can create lead forms for my website and which reduce my work to upload data in excel sheet. Review Source Abdiel P. Independent Business Owner Used the software for: 6-12 months ### "This tool brings me closer to potential customers." July 12, 2018 5.0 Pros With it I can see useful statistics that tell me if I'm on the right track, that I can also provide care for people who are interested in my page and provide timely attention to new customers. Cons The problem is that sometimes I do not have time to attend to all the people who enter. Establishing a customer service schedule the problem is solved. Review Source Rebekah L. Director of Customer Success Computer Software Used the software for: 2+ years ### "Must have for keeping your work organized and on track" February 9, 2022 5.0 Great for reporting and tracking so our customers do not fall between the cracks! Pros This helps us by keeping track of customer interaction and tracking customer issues and responding in a timely manner. Cons Nothing at this time. Works great and as intended. Review Source nR nate R. Agent Real Estate Used the software for: Less than 6 months ### "Great" May 10, 2023 5.0 Pros I liked Zoho CRM's comprehensive features, user-friendly interface, and customization options. The lead and contact management tools, marketing automation, and analytics helped me streamline my sales process and make data-driven decisions. It's an affordable solution that I would recommend to other businesses. Cons limited customization in reporting and analytics, and some issues with third-party integrations. Review Source Agi L. Adjunct Professor Education Management Used the software for: 6-12 months ### "You can't go wrong here" August 2, 2018 5.0 It's has been far better than I could have hoped. Starting something new is always a big deal and this was a very good option. Pros Zoho offers the CRM and about 32 other modules all rolled into ZohoOne. The CRM is easy to use, integrates very well with your calendar and email, and is pretty remarkable all around. Cons That you have to buy a license for evevryone in your company Review Source MD Molly D. Scientist Biotechnology Used the software for: 2+ years ### "User Friendly Customer database" May 21, 2020 4.0 I think this is a good customer database software to use if you have a lot of people to keep track of Pros I'm able to lookup key phrases in the search bar such as Instrument SN's, last names, dates, etc. Cons It's not organized very well, I don't like the layout. I would also like a better "Convert" mechanism for converting accounts back to leads. Review Source VR Verified Reviewer President Business Supplies and Equipment Used the software for: 2+ years ### "Great Overall CRM" January 21, 2020 5.0 Good support, good integrations, easy to use, not a lot to dislike! Pros Great overall CRM, easy to integrate with all the other SAAS options out there you might want to use or integrate with it. Just staying on top of a few leads will more than pay for the CRM itself. Cons It's hard to keep up with any CRM if it's not your primary function. It's not an issue so much with ZOHO just in general with CRMs. Review Source CP Caitlin P. Writer Marketing and Advertising Used the software for: 6-12 months ### "Like CRM for children" July 18, 2019 3.0 We used ZOHO to manage projects and contacts for our web development projects. Pros Its integration with other products was pretty robust. Cons Childish looking software with too much negative space. Alternatives considered [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing Zoho CRM It was cheaper, and as previously mentioned it had many integrations. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was too heavily focused on large-sized business needs and expensive. Review Source JT Jennifer T. Digital Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Migrating to Zoho made my life easier" December 7, 2021 4.0 I am very happy with my switch over to Zoho. I was using another program before that was not awesome, so I am glad I found this platform. Pros Launching this platform was one of the easiest parts of my 2022 set up. I have been using the program now for a few months and I love it. Cons So far I have not found a need to dislike this software. Alternatives considered [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Reason for choosing Zoho CRM Price and dashboard Switched from [Buffer](https://www.capterra.com/p/143492/Buffer/) I was unhappy with service from the other platform. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.